VONAGE Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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1, Report #382152
Oct 17 2008
08:35 AM
Vonage Ripoff Internet
Vonage - Had the service for months and never once received one phone call. Could not make phone calls. Tried to cancel every time I called in, but was continually not heard and directed to technical support. Now that I am determined to cancel they charge me an additional 109.00+ for their box - which has never worked and can be mailed back. Talk about being raped!!! Having to pay for something that never works and then charge an additional outrageous amount (especially in these times of tight money - I have a disabled daughter who we could use that money on medication for her - but now Vonage had taken it). I am going to tell everyone I come in contact with that Vonage is a horrible company and I work in an Emergency Room so I come in contact with hundreds of people every day. It's the least I could do to spare others this rip off. Zoopasmom Fontana, CaliforniaU.S.A.
Entity: Internet
2, Report #216948
Oct 21 2006
07:47 AM
Vonage Vonage headache ripoff Nationwide Internet
Anyone who is considering Vonage, please think twice! Here is my complaint. I wished I came across this site before I got myself involved with Vonage. I received their package last Friday and looked forward to saving money. I installed the equipment step by step with no trouble. I noticed that the Vonage black box power button kept blinking, the ethernet and the phone1 functions wouldn't light up. I was puzzled and knew I did everything correctly. So I did everything again and the problem remained. The fun began when I contacted technical support. I was told to do a few steps to see where the error was coming from. It went on for a half hour and the tech said it sounded like there's something wrong with the Vonage equipment. So I was transferred to someone else. It was another tech which prompted me to do the same steps. I told him I went through this already, but I was ignored. It took another half hour. Same steps were taken but this time a new problem occurred. The DSL I have, the light for Ethernet wouldn't come on anymore. I freaked out. I couldn't go online! I told technical support that I had no trouble going online prior to all of this. He insisted that my computer was causing the problem. I was livid. I had my friend check it out and my computer is fine, but guess what, the Vonage error remained. I am completely turned off with Vonage and cancelled my account. I was charged for cancellation. I wished I never switched to Vonage. Joanne Boonton, New JerseyU.S.A.
Entity: Nationwide
3, Report #379609
Oct 09 2008
06:07 AM
Vonage Vonage-Beware Internet
I amfinally free of Vonage after a 2 month battle with them and being without phone service for a month. I spent countless hours on the phone with customer service and told them to put my account on hold until I searched for a reliable and inexpensive high speed internet provider. They switched my account over anyway. They charge me for a month of service which I never had. To stay 1 step ahead of them, I cancelled my credit card account in case they decided to charge me for another month because they had offered me 2 free months of service. Sure enough, I get an email from them because they were trying to charge my credit card and it wouldn't go through. In the end, it cost me $92.00 installation fees to have my phone service turned back on with Verizon. Don't do business with Vonage, the customer service department is a bunch of broken-English speaking morons. They have a scripted answer for everything. They are highly trained in how to be rude and ignorant while making the caller furious along the way. Save the time, money and energy and stay away from VONAGE. Laurey Clyde, OhioU.S.A.
Entity: Internet
4, Report #439294
Mar 30 2009
07:10 PM
Vonage, Vonage Ripoff vonage.com Internet
Vonage was never used by me, and Ripped me off of $419.00 to schedule a disconnection with them...I will win this somehow... Scott urbandale, IowaU.S.A.
Entity: Internet
5, Report #431626
Mar 06 2009
07:26 PM
Vonage Vonage Phone Service Internet
I was tricked by my power company PGE to get information about Vonage. They told me that they needed to verify my debit card number to make sure they would be able to perform monthly debits. I gave PGE the information and said several times that I wanted information about Vonage before I chose wether or not to sign up. Two weeks later I received a package in the mail from Vonage and they charged my account 40.00 for signing up. I called Vonage and told them that there was an error with PGE and that I did not want service with them. They then charged my account another 40.00 cancellation fee. When I called to try and dispute the 80.00 total in charges I could never reach anyone in the United States, and they refused to assist me. They stole from a family that needed that money to keep the power on. Hooperclan Sherwood, OregonU.S.A.
Entity: Internet
6, Report #417259
Jan 28 2009
11:25 AM
Vonage Vonage, anyone? Vonage.com Internet
Vonage, anyone? If you ever consider cheap and inexpensive telephone service', and are risk tolerant, I mean, high risk with probability of 90% and impact being your service can be DEAD at any time then Vonage may be your best option. Before you consider, however, read my story and be the judge. I had two lines from Vonage, one for home and one for business. I work form home and use the business line a lot, much of that are conference calls. I have been experiencing dropped calls for months now, cut off calls would be heard with dial tone coming up, or dead. I reported of this issue a number of times since I started using the service in 2004. Vonage tried to tweak settings at their end, mostly maximizing the assigned bandwidth to 90 kbps, which I could do, too, using the portal. They switched the lines between the ports on the router. Nothing of that ever helped. Last Friday (Jan 23) I made a new call to customer service to report the problem again. This time a tech decided to replace the router (provided by Vonage). Good news, I thought. The next morning I found out that both lines were dead, when picked up a received the router instantaneously plays the burned in the chip message your phone may be plugged to the incorrect phone port. Sun, Jan 25: I called Vonage again. A tech rep informed me that I ordered (Vonage did, not I!) a replacement router, which would arrive within 5 -7 business days, and because the new router is pre-configured the old one (MAC address) has been removed from the gateway, so it no longer can operate. I requested to immediately reverse the action and restore the old unit to service explaining that only one line was reported faulty and that I lost phone service in my home, including access to 911. I demanded that the routers would be switched only when the replacement unit arrived to my home, and until then at least the good line must stay in service. The tech put me on hold and came back with a statement that network engineers' told him it could not be done during weekends, I must wait for a new router or call on Monday. He gave me a ticket number for reference. Mon, Jan 26, 8 AM: I called Vonage again. I presented the ticket number asking for status. The agent said the service cannot be restored until the new router arrives. I asked for supervisor. The tech hung up on me. Nobody called me back on my cell phone. Mon, Jan 26, 10:23 AM I got an email sent by machine, and saying Vonage Service Request Resolved. I checked the lines, still the same message. Mon, Jan 26, 11 AM: I called Vonage again. I asked for the ticket status. An agent looked into the records and could not find the ticket. I asked for supervisor, the agent put me on hold and the call dropped. Mon, Jan 26, 1 AM (needed to do some work in between the calls); I called Vonage again and asked for the ticket status. I heard the same story, i.e., only the new router could resolve the situation. Mon, Jan 26, 1:10 AM I called Vonage and chose the option cancel the service. The call was answered by a person willing to listen to my complaint and admitted it was a disaster on the Vonage part. She put me on hold while escalating, then returned with a statement that the old MAC addresses would be restored, but the cycle takes 24 hours. She gave me a new ticket number and took my cell phone number ensuring somebody would follow up with me next morning. Tue, Jan 27 10 AM: The lines play the same message. No calls or vmail from VG on my cell phone. I called then again and asked for ticket status. The agent advised that I must wait for the replacement modem. I asked for supervisor, was put on hold and the call dropped. Tue, Jan 27 10:23 AM: I got an email fromVG saying: Thank you for contacting Vonage, the award winning digital phone service! I understand you would like to cancel the order for replacement of your phone adapter. I am sorry for the inconvenience caused. Our records indicate that your shipment is about to be shipped so we do not have the option to cancel the shipment hence I request you to call our customer care apeak to the shipping department immediately to cancel the shipping order before the phone adapter is shipped. . . Sam Vonage Customer Care Tue, Jan 27 12:30 PM: I called Vonage and cancelled the faulty line. No questions were asked, the order was smoothly processed, polite and happy customer service! Tue, Jan 27 3:37 PM: Received email Your Vonage Order has been shipped this is a Motorola router that takes 5 7 b days to deliver. Tue, Jan 27 4 PM: Called Vonage, asked for status of the new ticket. The agent did not recognize it. I gave her the other recent ticket numbers, no luck either. I asked for supervisor. A lady listened to my story then checked the status and advised that a router replacement shows status waiting provisioning, which she interpreted as it got stuck in the warehouse waiting for release docs. Then she put on the call a technical rep in NJ, who apologized for this disaster and said that network engineers had already left for the day, so I needed to wait till next day. Also, he could not map any of the numbers onto my Vonage USB device so I could use the line from my computer independent from the router, the feature was blocked by the router replacement order! Wed Jan 28: 12:30 PM: The router plays the same message on both ports (only one line is expected to work this time since I cancelled the other). No messages from Vonage. To be continued. -/- Here is some other data to consider. 1.Vonage is in financial dire straights, the stock (traded on NYSE) is about to be delisted (here is an old story: http://www.fiercevoip.com/story/more-bad-news-vonage/2008-10-31?utm_medium=rss&utm_source=rss&cmp-id=OTC-RSS-FV0 Today the stock trades at $0.55, and unless Barney Frank gives them a personal', naturally paid by your tax money, bailout (won't be his first!), the company will be delisted and then probably go for Chatper 7. 2.The company is grossly mismanaged, the operations and customer service is as good the Zimbabwe's fund raising campaign' through the scam emails asking you to send them $2k so you can get your lottery winnings. 4. Vonage got booted by Better Business Bureau for http://blogs.zdnet.com/ip-telephony/?p=3016 In my opinion: 1.The customer service is poorly trained, lacks basics skills 2.The support processes are broken, departments are disconnected, messages disappear from the systems, customer reps have no access to tech support to effectively resolve issues, the T2, T3 tech departments are disconnected from the customer support process. If you are technical enough and understand the technology you will quickly understand how misguided the reps are when asking you standard questions'. 3.Customer support personnel are rude and unprofessional in their attitude. Proper training and supervision is apparently absent. 4.Quality of voice service is below other VoIP options. Vonage uses some CODEC (an algorithm encoding / decoding analog signal to digital data steam) that requires unreasonably high bandwidth (90 kbps is preferred!). This has not improved since I started using the service in Dec 2004. Quality of what Skype offers is much better, in my opinion, voice sounds better and clearer and yet uses a small fraction of bandwidth. So, I conclude that the CTO is sitting on his hands. Finally, I do not believe that the average employees are responsible for this situation. Fish start rot from the head. It is clear that the executive and mid level management are incompetent and have driven the company to the ground. It is sad that this once promising company have put at risks employees and their families. For their sake I hope that VG board of directors (including the former Secretary of Home Security Tom Ridge) will fire all that entourage and get professionals rebuild the company. Vonage is needed to survive to help breaking the monopoly of the other fat cats carriers that rob us in a day light by offering outdated services. Korea enjoys 25 megabit per second on their cell phones, while we still pay hefty price for the wired Internet services offering less than 20% of that (see the Feb 2 issue of Forbes magazine for an interesting article by Lee Gomes Bring HD into Focus). Karl Charlotte, North CarolinaU.S.A.
Entity: Internet, New Jersey
7, Report #583875
Mar 22 2010
06:54 AM
Vonage Vonage Service Does not Work Internet
I previously used AT&T Call Vantage which is a VoIP service. In theory it works the same way Vonage is supposed to work...they provide a VoIP telephone adapter and you plug it into your existing Internet service and your phone. AT&T Stopped offering Call Vantage so I was forced to switch. Call Vantage was inexpensive and worked 95% of the time without a hitch. I switched to Vonage to avoid having to pay expensive standard phone line service. The service never worked correctly. No one could hear me. I would have to use my cell phone regularly. I called into Vonage tech support several times and they made adjustments to the service...which never worked. Because of the time it would take to call tech support I gave up. Vonage gives you a 30 day period to get out of your 12 month agreement. 30 days is nowhere near ample time to adjust a new VoIP service. I was so frustrated that I used my cell phone until I finally decided to order a standard phone line. My delay cost me...I should have canceled immediately. I've now had to pay for the entire 12 month service even though I was unable to use it. I advise anyone considering Vonage to bite the bullet and pay the higher cost for traditional phone service. It's not worth the hassle. 
Entity: , Internet
8, Report #733680
May 26 2011
04:51 PM
VONAGE VONAGE IS A RIPPOFF Internet, Internet
Vonage is engaged in Interstate Internet and telcommunications fraud by sgining up people for one monthly rate and then the next month or two increasing the agreed to rate by over 20% or more. They should be indicted for Interstate fraud.
Entity: Internet, Internet
9, Report #187881
Apr 21 2006
12:00 PM
VONAGE VONAGE RIPOFF USELESS EQUIPMENT SOLD INTERNET
It will seem hard to believe but trust me, VONAGE is a RIP-OFF. My latest trouble with them came several months after I had finally cancelled my service with them (and paying outrageous cancellation fees to cancel a bad service). Well, long after I had cancelled my service a friend of mine (very stubborn) decided he wanted to open an account with VONGAE, although I tried my best to convince him otherwise. I offered to give him my adapter (LINKSYS-RT31P2), which was only taking up space at home and bringing back bad memories. To my surprise and dismay, VONAGE did not allow him to activate the service with that equipment. They said that since it had already been activated by someone else in the past it could no longer be used. In other words, when you buy a unit from them it comes blocked so that it cannot be used with any other provider other than VONAGE, and now I find out it can't even be used with VONAGE itself, as is the case here. They sell you a useless piece of equipment for any purposes, either with them or anyone else. I was never told that this was a disposable item that I was buying, that it could be activated only once and that after that it would be garbage. I am sure this would do a really good class action law suit. Andrew MIAMI, FloridaU.S.A.
Entity: Internet
10, Report #323442
Apr 03 2008
02:13 PM
VONAGE Vonage ENTRAPS it's customers!! Lansing Nationwide
I was a Vonage customer for one year. Then my Cable company offered me a good deal on TV/Internet/phone service so I switched over to them. I called Vonage to cancel my service, and I disconected their modem. They have billed me for January, February, and March and refuse to stop charging my credit card. When I called again today they would not give me a confirmation of my cancellation and just said that's not the way we do business. Once you're with Vonage --- they charge you forever. BEWARE. They will not cancel your service nor refund you a cent for repeatedly charging you after you inform them of your cancellation. Margaret Lansing, MichiganU.S.A.
Entity: Internet
11, Report #332351
May 14 2008
06:09 AM
Vonage, VONAGE RIPPED ME OFF Internet
Hello everybody, I'm writing because of Vonage phone service. I really just wanted to let everyone know what kind of business Vonage is and how horrible their costumer service really is. I would greatly appreciate it if everyone would pass this on so everyone will know. I do not have Vonage, nor have I had Vonage since January. On May 6th I got a charge on my debit card from Vonage for $30.73. When I called Vonage the first person told me they could not help me, the second person refused to help me and when I asked to speak to a manager the man told me if you can't talk to me then your not going to talk to anyone. I called back and I spoke to a woman who said she did not see any charges on my account and transferred me to another woman. This woman also told me that she did not see any charges coming out of my account for the month of May. She then proceeded to ask me for my debit card number and told me that was the only way they could find out what the charge was. I refused to give her my debit card information and she said that she could not help me, so I asked to speak to a manager. She told me that there were no managers on the floor right now and she did not know when they would be available then she again asked me for my debit card information. I hung up and called my bank and told them the situation and was told to file a fraudulent charge report, which I did. I also had to cancel my debit card so it would not happen again. Kimbear southgate, MichiganU.S.A.
Entity: Internet
12, Report #333360
May 18 2008
10:09 PM
VONAGE VONAGE THEIVES HOLMDEL New Jersey
WE SIGNED UP FOR VONAGE IN LATE 2006 AND WERE HAPPY WITH THE SERVICE, QUALITY AND PRICEING. IN MID 2007 WE MOVED TO A RURAL AREA OF EAST TEXAS THAT DOES NOT HAVE BROADBAND CAPABILITIES (CURSE YOU LAZY AT&T LOSERS). WE CONTACTED VONAGE AD TOLS THEM THAT WE WOULD NOT BE ABLE TO USE THEIR SERVICES ANY LONGER. THEY SAID THEY WOULD REDUCE OUR MONTHLY CHARGE TO THE MINIMUM + TAXES TO FINISH OUT OUR AGREEMENT. WE DID SO. IN SEPTEMBER WE CALLED THEM TO CANCEL THE SERVICES. THEY SAID THANK YOU AND CONCLUDED THE CALL. THE NEXT MONTH THE CHARGES WAS STILL TAKEN OUT, WE AGAIN CALLED THINKING MAYBE WE HAD MISTAKEN OUR ACTUAL SIGN UP DATE AND THE END OF OUR AGREEMENT. NO WE WERE CORRECT , AND PLEASE FORGIVE US FOR NOT MAKEING THE NECESSARY CHANGES TO YOUR ACCOUNT TO TERMINATE YOUR SERVICE. THE FOLLOWING YET AGAIN, THE CHARGE IS THERE. WE HAVE COSISTANTLY CALLED AND IT HAS GOTTEN TO THE POINT THAT WE HAVE LOST A SUBSTANTIAL AMOUNT OF MONEY, BECAUSE THEY CONTINUED TO DO SO, AND HAVE INCURED BANK OVER DRAFT CHARGES WHEN WE HAVE BEEN TIGHT ON MONEY. NO 8.95 IS NOT MUCH BUT ADD 35.00, AND THEN THE 1 OR 2 CHECKS THAT COME IN BEHIND IT AFTER THEIR OVER DRAFT FEES HIT, AND YOU CAN RACK UP A BIG PROBLEM IN A HURRY. BEWARE THIS SINK HOLE OF A COMPANY. THEY WILL CONTINUE TO BLEED YOU LONG AFTER THEIR SERVICE ARE NO LONGER NEEDED OR AVAILABLE TO YOU. Bigdog pittsburg, TexasU.S.A.
Entity: Nationwide
13, Report #263208
Jul 25 2007
07:12 PM
Vonage What happened to Vonage!? Ripoff Internet
What happened to Vonage!? I used to LOVE their service and recommended them to all my friends and family. I was also mislead about Vonage's promise of No Contract that they advertise when I opened a business account for my wife. Unfortunately after 4 months, we were several months delayed on opening. So instead of paying $60/month to continue the service I decided to cancel it until we were ready. This was 3 days after they had just billed me for a month's service. Not only would they not give me back credit for the unused 27 days, the overseas rep told me that I had to pay a $49 rebate recovery fee. Well, to say the least, I was outraged. I insisted to her that I speak with a supervisor. She told me that the supervisor was on break. I said fine, have her call me back to which she replied we don't do outbound calls. Then after insisting that I would wait, she claims that she's getting the supervisor off break to speak with me. Would you believe that she tried to disguise her voice as someone else! To top it all off, not only did they NOT give me back credit for my unused month, they charged me the $49 rebate fee + a $39 disconnect fee! Be warned, the Vonage you used to know and love is gone...these people are now crooks. Why isn't anyone suing them? They hide behind their terms of service which is different from what they tell you on the phone. Just because you write up a terms of service doesn't make it legal if it violates the law. Nice going guys...lost me forever over $150! Jeremy Hoschton, GeorgiaU.S.A.
Entity: Internet
14, Report #268252
Aug 17 2007
11:40 AM
Vonage SCUMMAGE BETTER KNOWN AS VONAGE ripoff Internet
I STARTED VONAGE SERVICE LAST NOVEMBER AND DECIDED TO CANCEL THEIR SERVICES TODAY AND FOUND OUT I WAS UNDER A 1 YEAR CONTRACT, I THOUGHT VONAGE DID NOT HAVE CONTRACTS! I SPOKE TO CUSTOMER SERVICE, WHICH SEEMS TO BE IN INDIA, AND WAS TOLD THAT I HAVE A 1YEAR CONTRACT AND TO TERMINATE THE CONTRACT I COULD EITHER PAY VONAGE 39.95 OR CONTINUE PAYING FOR SERVICE THAT I'M NOT GETTING UNTIL NOVEMBER AND THE TERMINATION WOULD BE FREE, WHAT A BUNCH OF BULL@#@@@!&! DO NOT USE THIS SERVICE UNLESS YOU WANT TO BE SCAMMED, THEY SHOULD RENAME THEMSELVES SCUMMAGE! M coconut creek, FloridaU.S.A.
Entity: Internet
15, Report #274259
Sep 12 2007
12:45 PM
Vonage Vonage SUCKS! What a screw over Internet
Okay so heres the story of my vonage raping. First we sign up for free. Right. Except for that $50 I had to pay. Second, Vonage is so simple to connect. Took two weeks of talking to arabic natives, continuessly being disconnected, transfered to a level 2 tech (which must mean graduated 2nd grade) having vonage explain to me via email that I didn't have internet service. Third, vonage and reliablity go hand and hand. Like a cell phone in a nuclear bunker. Constant cutting out, dropping calls, hissing noises, and clicking sounds. I actually started thinking that the terrorists who obviously run this company were listening in on my calls. Fourth, money back guarantee. Whats that guarantee? That the chances of me getting my money back are the same as given birth to the next Jesus Christ? Now you want to charge me $90? $50 for my router that you gave me an instant rebate on and $40 disconnect fee for my service I was only connected 48 hours. Whatever. I'm considering posting signs around town proclaiming the truth about Vonage. How much do you think it would cost to get one of those MYSPACE banners? Paige w. Plaquemine, LouisianaU.S.A.
Entity: Internet
16, Report #1024615
Mar 06 2013
04:18 PM
Vonage Vonage, Internet
I was tricked by vonage. They advertise that their phone bills don't fluctuate. That is a lie, I have never had a phone bill the same. I have it go up and down. I was then told that international call to mobile phones are not part of the plan. Now, I have to enter the number to see if it is a cell number on their website. this is way too much. I purchased this program so I didn't have to create more work for me but to save time and money. This is not saving time nor money.  This mis-leading advertisement and every time I see it I just want to throw the TV out the window... it makes me so mad that they can get away with their false advertisement. The customer service is no help. I think they might even be station outside the USA because half the time I have to repeat what I am saying and they still don't understand... ie, my phone bill is too high, why? I am tired and looking now for a better voice VOIP company to use for my international calls. I recommend that you don't use their service and if you do... be aware of the increasing bills. 
Entity: Internet, Internet
17, Report #1331822
Oct 05 2016
06:21 PM
vonage vonage ripoff Internet
yesterday,i called vonage rep to  find out why i couldnt keep my old phone no.[verizon]. when i first signed w/vonage[7/2016] they said i could keep my old no. i called several times and was assured i could keep prior no.-i did not keep it and was assigned a new no. by vonage. they now want $9.99 to reinstate previos ph. no. do not sign w/vonage. its a surprise nearly every day. 
Entity: Internet
18, Report #1384576
Jul 10 2017
08:21 PM
Vonage Vonage - Another total RIPOFF Company! Internet
Wow.. Where do I begin.. Let's start with their horrible service!  Every call I made sounded like someone underwater..   Next: Horrible customer service:  Called to complain & cancel their service...  Said I had to pay a early termination fee.  Thought I could change my payment method to a prepaid GreenDot card as I wasn't going to pay for this horrible service that I could not and did not use and wasn't going to pay an early termination fee...  They ended up using my PayPal account I had given them from a previous time I used their service (when it actually worked)..  Ended up charging me nearly $200..   I'm quite upset as their service was supposed to be only $9.95 per mo.   Billing:  They charge almost as much in their FEES as they do for their service (When I called some taiwanese individual tried to inform me that these were TAXES...  This is when I informed him that Vonage cannot collect these TAXES as they are not an actual TELECOM. In the end PayPal (AKA Bloodsuckers from Hell) decided to approve their charges even after I filed a dispute and removed all banking information from PayPal..VONAGE REFUSED TO SEND ME A BILL - HAD REPEATEDLY TRIED TO CHARGE MY BANK CARDS... THEY ENDED UP MAKING 3 CHARGES IN 1 DAY... RUN - DON'T WALK, JUST RUN... THESE PEOPLE ARE HORRIBLE!
Entity: Internet
19, Report #1191349
Nov 25 2014
12:52 PM
Vonage Business Solutions Vonage phones V.O.I.P. Vonage Vonage business solutions scam rip off Atlanta Ga. Nationwide
This company has stolen over 300 dollars out of my bank account. Warning vonage business systems do not work over comcast phone lines. They do not tell you that. They say it is a 30 day money back garantee but it is not true they make you buy cheap phones bill you in advance. I was not able to make one phone call and they still billed my account for NO SERVICE. THERE TECHNICAL DEPARTMENT ARE IDIOTS They are a rip off I call customer service and they say to bad we aqre charging your card anyway and would not reverse it. DO NOT USE VONAGE BUSINESS SYSTEMS PHONE SYSTEMS THEY WILL CHARGE YOU AND THE PHONES DONT WORK OVER COMCAST. I JUST CALLED CUTOMER SERVICE TO SEE WHY I WAS BILLED FOR A SERVICE I CANCELED AND THEY HUNG UP ON ME. DO NOT USE VONAGE V.O.I.P. it does not work and they continue to bill your account even after you cancel. 
Entity: Nationwide
20, Report #516818
Oct 29 2009
11:25 AM
Vonage Vonage Home Phone Service Company Internet
adds fees when you cancel and you have to get into an argument for them to cancel they give you such hell for terrible service and ad unnecessary charges,please beware
Entity: , Internet
21, Report #372976
Sep 15 2008
09:00 AM
Vonage Know Vonage No Peace... Holmdel New Jersey
Vonage has consumer hostile business practices. From their TOS: 8.5 No Credit Allowances or Refunds for Prepaid Service Plan Customers. Subject to our money back guarantee and law, we will neither credit nor refund any service fees or any other amounts you pay for any prepaid service plans. During a plan change the site says that you can cancel within the grace period, but the grace period is from when you originally signed up for the service. Therefore, by the time you get things working and decide to change, the Grace Period for all future changes is immediately expired! I can't wait to get a refund or spend the service credit... Why you ask? Because in the words of Donald Trump... Vonage, You're Fired! Kindest Regards To All Of You Who Are Held Captive By This Company... Ken Bear, DelawareU.S.A.
Entity: Holmdel, New Jersey
22, Report #428873
Feb 26 2009
05:31 PM
Vonage Vonage is HORRIBLE Holmdel New Jersey
Vonage is the worst telephone company...Do NOT sign up with them. They lie to you all the time. Their customer service people are insulting, give you the run around. And then give you a problem when you want to cancel. They even had the GAUL to ask which company was going to be providing new service to me...I couldn't believe that...It wasn't any of their business. I had other issues with their horrible service. INCLUDING not everyone can be connected with them..Varrious phone numbers don't work with vonage. You can't call them and they can't call you...Why would anyone need a phone carrier with HORRIBLE service. I also told vonage I am NOT paying them a disconnect fee. No where does it say there is one. I used them for over a year....One year yes I agreed to...I didn't agree to a disconnect fee. I asked them if there was one..>They said 'no' when I signed up...>Faulty advertizing yes...Lieing...Yes. They lied to me and I don't like it....I am NOT paying them an added dime. Kat yonkers, New YorkU.S.A.
Entity: Holmdel, New Jersey
23, Report #433011
Mar 11 2009
10:03 AM
VONAGE, VONAGE FRAUDULENT FALSE PROMISES-CHARGE CREDIT CARD WITHOUT POVIDING SERVICE Internet
I recently order phone service with Vonage on March 9th 2009. Given that VONAGE is a digital phone service, I was told that they will hook me up with Comcast internet service, since we needed cable internet to use VONAGE. I was trnasferred to a department in VONAGE that will order my digital service with Vonage as well as place an order for internet with COMCAST. My husband and I we both particularly emphasized to the salesman of VONAGE that we never had cable before at our home. He assured us that COMCAST covered our area and that they will install the cable for us for $33. It was thus our understanding that it was sure that we are getting COMCAST cable internet to use VONAGE digital phone service with. We went ahead an placed both orders based on that assurance that we ARE getting internet service through Comcast placed by an order through VONAGE. The salesman told us that our credit card would be charged in a few days after the item is shipped, since we had to order the phone adapter to use with cable internet which we were suppose to get with COMCAST. And that it will be $31.05 inlcuding the UPS ground shipping, one monthe service in advace and for a refurbished phone adaptor. It was our understanding that we would be charged for services offered and that there was a guarantee for interenet and thus phone service. The salesman assured us that Comcast do provide internet services t our area and that he checked availability online. So we trusted him!!! He forwarded all our information to COMCAST for the order. He said that we had had nothing to do and that the order was placed for us with COMCAST through a Company called White Fence. Yesterday March 10th 2009, just a day after we placed the order, COMCAST emailed us to inform us that order was declined. This because COMCAST DOES NOT SERVE OUR AREA. We were surprised as the reason we signed with VONAGE and gave our credit card information, was because the salesman told us that we are guaranteed to get cable internet service with COMCAST through a complany called White Fence. We obtained that emailed yesterday evening. We immediately called VONAGE to let them know of the situation and we foun out that THEY HAVE ALREADY CHARGED OUR CREDIT CARD, this with them knowing that there was a possiblity that our order could be denied with COMCAST based on availability of cable internet in our area. We also called COMCAST and they told us that they do not even serve close to our area, they never did and that could be checked on their website. We even checked the white Fence website then and put our address and availability was not available too. The thing is that how could this VONAGE salesman who checked the availability suggested COMCAST and place and order with them, when they do not even provide cable internet service in aour area?!!! AND HOW COULD VONAGE CHARGED OUR CREDIT CARD BEFORE MAKING SURE WE COULD USE THEIR DIGITAL PHONE SERVICE. WE JUST CANNOT USE IT WITHOUT CABLE INTERNET AND THEY KNEW THAT!! THEY COULD EASILY FIND OUT ONLINE WITH COMCAST WEBSITE BEFORE FOOOLING US INTO GETTING PHONE SERVICE WITH THEM AND CHARGED US BEFOREHAND!!! I called them just after a day I placed the order on March 10th to cancel my order!!! YES NOT SERVICE, since I never had one, but my order!!! The Account Management girl from VONAGE told me that they will charged me cancellation FEE!!! YES FOR THEIR MISTAKE AND MISGUIDING US ABOUT COMCAST AND PLACING A BOGUS ORDER FOR US!!! I told her that I do not nor will I authorize us to charge the $39 cancellation fee since it was their mistake and not mine and that I NEVER HAD SERVICE, neither has received their phone adaptor yet. Last night when I called VONAGE they told me to refused the shipment of the phone adaptor as I DO NOT NEED IT WITHOUT HAVING COMCAST CABLE INTERNET. And that VONAGE was not supposed to charged my credit card before their was assurance that I would get service. It very logical to me that a company cannot charge someone before service starts or their is assurance of service. But VONAGE IS A BIG CHEAT AND THIEF that do not want to take responsibility and do their job. I asked to talked with a supervisor and told him that I wil not pay for the service nor authorize him to charge their bogus cancellation fee, since I never had serice due to their fault. He gave me the usual company procedure song. I told him we are talking of an immediate cancellation of order here not service, because I cannot use your phone service without the promised cable internet. I told him that I previously asked their agent alst night to cancel any shipment to my address since I want a refund. At that time they had only sent a bill to UPS. It did not leave their company yet. She told me they would in the morning and that she was putting a note regarding that. Apparently that was not done and the shipment just left VONAGE this morning and was in transit. I asked the supervisor to redirect the shipmen back since I did not want something that I cannot used! He told me that their procedure do not allow them to contact UPS ( a bogus claim). I tols him that they should take their responsibiities and give me an immediate refund. He said that I have to returned the phine adaptor!!! I said to him that VONAGE has already caused me a lot of hassle and that they should take the blame not me and pay for return shipping. I told him that I will refuse shipment and ask the UPS driver to return to sender. The VONAGE supervisor did not want to make an immediate refund nor contact UPS. He just wanted me to do HIS job and wai for 3 WEEK before I can get my money back. Apparently it will take 2 weeks for UPS to send it back and then YEAH, I have to call VONAGE to remind them of my refund and they will then manually refund it and it will take 5 days. He told me not ot cancel it now, for otherwise they will charged me the $39, like a blackmail. I have to call them when the phone adaptor return to them since they cannot keep up with it themselves and DO NOT HAVE A SENSE OF CUSTOMER SERVICE OR SEEM TO WANT TO HELP THE CUSTOMER BUT THEMSELVES. THEY GOT MY MONEY NOW, NOW THEY DON'T CARE. THEY MADE THE MISTAKE, I DID MY SHARE TO CANCEL THE ORDER AND NOW i HAVE TO WAIT 3 WEEKS TO GET MY MONEY AND WAIT TO GET A DIFFERENT PHONE SERVICE, SINCE THEY HAVE MY MONEY.!!!! I hpe that after the 3 weeks they won' t tell me that I DID NOT CANCEL ON TIME!!! FOR ELSE IT WILL BE A CLASS ACTION. We should all ally and give sue them for illegal business practice...I will also conatct Cosumer Affairs and report them. I called UPS and told them to returned their equipment to them. SO MUCH HASSLE JUST BECAUSE OF VONAGE INCOMPETENT SALESPERSON, SUPERVISOR AND CUSTOMER SERVICE!!! VONAGE IS A VERY FRAUDULENT COMPANY AND THEY HAVE VERY POOR CUSTOMER SERVICE. Mary Edison, GeorgiaU.S.A.
Entity: Internet
24, Report #198950
Jun 30 2006
01:22 PM
VONAGE LOUSY CUSTOMER SERVICE; CANCELLATION CHARGES!! VONAGE ripoff Nationwide
I ordered Vonage around June 19/20th and was offered 1 month free, waived set up charge of $29.. only paid $14.99+tax on shipping of phone and device to connect to pc. It's June 30 and no pgk received. Email shipping w/tracking info sent on June 21st. DHL is their shipper. DHL is incompetent, too! I called DHL to track the pkg and they claim they attempted delivery. THEY DID NOT. I WAS HOME! NO NOTICE ON MY DOOR OF ANY ATTEMPT. And no redelivery attempts since then!!! So.. I call Vonage Customer service to request another phone. I have been on the phone 2 hours today with someone or another from shipping to billing to customer service. I finally decide to just cancel and not waste anymore of my time. After wmisdirected call transfers w/overly polite 2 minute apologies, I finally and get an agent who says he's a manager..His name is Ricardo. Ricardo tells me that in order to cancel my account they will have to charge me a forty something dollar cancellation fee! And when DHL finds their phone, they'll give me my money back! HOW OUTRAGEOUS IS THAT?! I asked to speak to his supervisor because I didn't believe him. He wanted to put me on hold while he called DHL to track the phone. I told him to call DHL on his own time! I didn't want the phone or the service anymore no matter what! So please cancel, refund my shipping charges.. when he said he was charging me to cancel, I told him I would complain. He said it doesn'nt matter because it's their policy. I asked repeatedly if he would let me speak to his supervisor or other manager. He said No. Here is the name of the Vonage Chairman, and Chief Strategist: Jeffrey A. Citron. If anyone finds his direct contact details please post that info here! I want him to know what his PEE-ONS are doing on his behalf! -- LOSING CUSTOMERS!! Jackie Dallas, TexasU.S.A.
Entity: Nationwide
25, Report #281952
Oct 30 2007
03:15 PM
4.VONAGE VONAGE - RIP-OFF !!!! RIP-OFF !!! Holmdel New Jersey
Fraudalent accounting practices. They take money from your bank account for no reason. They put you on hold for extremely long periods of time when you try to dispute the charges. They will drop your calls when you try to talk to them. Time to look for another provider. I wish to advise everyone not to deal with Vonage. This company is a rip-off. All the best. Frustrated bothell, WashingtonU.S.A.
Entity: Holmdel, New Jersey

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