ABA MOVING INC MIAMI Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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1, Report #1397816
Sep 04 2017
11:27 AM
ABA MOVING INC MIAMI Thieves
 My first with them was 375 after loading the truck with my furniture and it was time to go to my storage unit the owner states that the job was $880. My response was for what! The price I was initially given was $375, he stated that he added blankets and tape and I had to pay for those. I was so furious I said okay because I wanted them out of my home. I said them here is the address to my storage he said that would be an additional charge now I was fuming with nowhere to put my things he offered to store it for a month free of cost. My move was out of state. He told me he would get back to me with a quote. My quote was $3150 and a monthly storage fee of $300. Bare in mind I don't have that much stuff. I gave him $1100 , now my balance is $3150 states that I owed him for storage and fee. I am a disabled veteran and if he did this to me I don't see who he wouldn't do it to. The government sent him a check for $2000 he still wants to make more money out of my case by not scheduling a delivery date. I told him he would get the remainder when goods are delivered still procrastinating on delivery date so he can collect another months storage. My advice don't use them. They are unprofessional and rude. They are scammers and thieves to me. They only take cash . When asked about credit card machine it's broken.
Entity:
2, Report #1067772
Jul 17 2013
12:40 PM
ABA Appliiance, Inc. Did not perform as advertized. Internet Texas
 I Googled Kenmore Repair, San Antonio.  This company came up first.  I called, made the appointment and gave my credit card #.  They came as appointed.  My house companion, a 42-year-old let them in and showed them the problem.  The tech did his thing, the announced that he did not know what was wrong with the refrigerator Ice maker.  It could be one or two or three problems, but he could fix it by replacing the whole mechanism for $350.  He looked at the oven and said there was no problem.  So much for the Kenmore expert.  The icemaker still works intermitantly, and the cramic cook top has a burner with two heating elements.  Only one of them of them works.   The oven door glass is missing, and I have the replacement (also obtained after many months search, on the internet), and it has not been installed.  He did not find anything wrong.  For this deception using Kenmore Specialst as a credential, he was able to get in my home and make his extravagant sales pitch.  This seventy-year-old got off easy, I suppose, by paing the $43.25 serevice charge.   Even that, they found necessary to call back the next day because it appears they had transcribed my credit card number.  This outfit fits the coloquial expression sometimes used in Texas,  no vale por chit.
Entity: Internet, Texas
3, Report #191689
May 15 2006
11:07 PM
ABA Moving, United, YK Moving & Storage ripoff, fraudelent billing, items lost in delivery, unscrupulous practices,no disclosure of pracitices Roslyn Heights, New York
We were quoted one price and charged about double. I was told I could not purchase extra insurance the day of the pickup. I was not told of a 3rd party that was contracted by the subcontractors to do the actual delivery of our belongings. The delivery was late. We weren't there to accept so my wife's mother had to accept delivery. They unloaded the truck without using the packing list and checking off eack item as it came off so we had no idea what was missing until we came back from our honeymoon. We were offered a measley 78.00 for items missing that amounted to a total value of 1555.00 (including pieces to a futon that were missing which makes the pieces we do have totally useless!) This is totally unacceptable considering we were not allowed to purchase extra insurance the day of the move before the truck was loaded and the fact that they unloaded with out using the list. This company is a rip-off! I recommend using a company with as few middle men as possible and (or U-Haul since you are in control of your belongings the whole time). On their website they say they are listed with the Better Business Bureau....they are listed, but not members! BIG DIFFERENCE!!! They made themselves appear like a reputable company but are far from it. We have been dealing with them for the past 2 months and thier service is awful!! Steve Queen Creek, ArizonaU.S.A.
Entity: Roslyn Heights,, New York
4, Report #1213631
Mar 05 2015
04:00 PM
Moving & Storage Services, Inc. moving scam Miami Florida
I was moving 2 miles  within same neighborhood, so I went online to find help. There was this company http://www.movingandstorageservices.net/ @20340 NE 15th Court, Miami Beach, FL - 33179 I put my info and arranged service for the following week. I paid 278 dollars at his URL. Net day this company called me to review the order. Then they told me new charges, so ticket would go 3 triple. I cancelled service and they said with 72 I would be getting a refund back to my credit card. I ha called 20 times and  there there is a new excuse.  2 weeks ago the manager said she had en her hands the check to mail it. Never got anything. Last week there said no even with a attorney they would give me the money back. What can your office do to stop this people from getting way with this scam.
Entity: Miami, Florida
5, Report #322344
Mar 30 2008
11:19 AM
Brickell Moving & Packing Inc Nightmare Moving Experience Miami Florida
I JUST MOVE A BLOCK AWAY, FROM ONE BUILDING TO ANOTHER WITH THE INCREDIBLE CONVENIENCE OF HAVING THE CARGO ELEVATOR NEXT TO THE APARTMENT DOOR. THIS WAS AN EASY MOVING ALL BOXES WERE PACKED BY US AND THEY WERE SUPPOSED ONLY TO MOVE ALL THE FURNITURE (OF A 1 BEDROOM APARTMENT), AND OBVIOUSLY PROTECT AND COVER ALL THE WOOD IN THE PROCESS. THESE GENTELMEN (SANTIAGO ESTEBAN & JORGE ALLEGUES) NOT ONLY GOT LATE THAT FRIDAY MORNING (FROM 9am, THEY GOT THERE AT 10:30am), BUT THEY GOT THERE COMPLAINING ABOUT THE WORK THEY WERE PAID TO DO. THEY WERE VERY DISRESPECTFULL, BUT TRYING TO MAKE THE DAY EASIER AND TRYING TO MAKE THEM DO THE JOB, WE TOLERATED MANY THINGS THAT NO ONE SHOULD WHEN PAYING FOR A SERVICE. THEY WERE SO ANXIOUS FOR FINISHING THAT THEY DID NOT PROTECT THE FURNITURE AND ALL OF IT WAS DAMAGED, TO AN EXTEND THAT THEY EVEN ACCEPTED THE DAMEGES A SEND A PERSON TO TRY TO FIX IT. THEY COVER MINOR SCRATCHES WITH PAINTING, BUT THE PIECES THAT WERE BROKEN LIKE THE MOLDING OF A BOOKSHELVE WAS NEVER THE SAME. A PIECE OF A COLLECTION MIRROR AND A CHAIR AND OTTOMAN ($1500 VALUE) WAS NOT POSSIBLE TO COVER WITH PAINT BECAUSE OF THE DEEP DENTS. THEY TRIED TO CHARGE US MORE THAN THE AMOUNT AGREED AT THE BEGINNING WITH THE OWNER, NARCISO (UNKNOWN LAST NAME). THEY DID NOT DELIVER ALL THE ITEMS AND KEPT SOME PARTS OF THE WOOD BOOK SHELVES IN THE TRUCK. THEY ALSO KEPT A GRILL AND EVEN THOUGH WE CLAIM THE ITEMS, AND THEY SAY THEY WILL GIVE THEM BACK, THEY DID NOT. NEEDLESS TO SAY THAT THEY ASH THE CHECK AND NEVER RESPOND TO OUR CLAIMS OF LOST ITEMS AND FOR BIGER DAMAGES. BE CAREFUL WITH THIS PEOPLE, THEY ARE NOT ONLY DISRESPECTFULL BUT ALSO NOT A SECURE COMPANY TO TRUST. Yari MIAMI, FloridaU.S.A.
Entity: Miami, Florida
6, Report #789711
Oct 17 2011
11:03 AM
Laprom Moving, Inc. Bait-and-Switch movers Miami, Florida
On October 10th I was given a quote to move my 2 bdrm apt of $380 including travel time - when they finally showed up with my belongings the bill was $1,100 which I had to pay before they unloaded!  I had everything in boxes ready to go.  They charged for virtually ALL packing materials including plastic wrap for the mattresses and the boxes for 4 pieces of flat glass - the materials alone came to over $400! The quote was for 3 hours with 3 men including driving time - it took them 4 hours to load and 3.5 to unload...I have moved several times using another company and my bill was NEVER more than $550 for moving the exact belongings.  These guys moved very slowly.  The whole experience was a nightmare - whatever you do NEVER hire Laprom Moving for any reason, unless you have money to throw away...
Entity: Miami, Florida
7, Report #1395596
Aug 25 2017
02:46 PM
Spartan Moving System, Inc. Professional Scammers and Shakedown Artists Miami Gardens Florida
This is an edited version of a complaint originally filed with the Department of Transportation (complaint ID #100096119) against Spartan Moving System, Inc (DOT #2093720, MC #729779). The short version is this. Spartan used a number of tricks to squeeze me for as much money as possible. First, they asked for a deposit to lock in a binding contract and move date that looks like a great deal. However, they intentionally omitted items from my estimate and called me back just before my move to confirm the shipping list. Once I gave them the correct list, they jacked the price up for a new contract, saying that I could either agree or lose my deposit.Spartan demanded 70% of the delivery fee in cash when they arrived. The driver refused to show me ID or proof of insurance. I called the company asking for proof of insurance, and it did not arrive for days after my shipment was collected. At this point, the driver told me I could pay in full on delivery, which I agreed to.Next, Spartan loaded belongings onto a truck, then afterwards told me that the (second) estimate is no longer valid. They went so far as to tear it up and throw it away, and said I can either sign a new contract or they will take everything off the truck. After much yelling, I finally gave in and signed this even higher contract. They told me my shipment would be delivered a few days later, and drove off.On the day that my shipment was supposed to be delivered, I called Spartan to confirm. They told me (in a very rude and aggressive manner) that my stuff will not, in fact, be delivered unless I wire money to their bank account amounting to 70% of the highest estimate that I had signed. I refused to do so, because I had been told I could pay on delivery. I waited for over a week before I was told (by a lawyer who has dealt with Spartan before) that if I do not pay them soon, they are likely to start charging me pricey storage fees. Eventually I gave in and wired the money. When the movers finally showed up, they were from a different company. I paid them the remaining 30% by postal money order, and they brought my stuff in carefully and respectfully.In total, the price of my move went up 73% from the original estimate that caused me to place a deposit with Spartan. Don't give these people your business!If you want the long version with all the detail I can remember, here it is:This is a complaint in regards to Spartan Moving System, Inc (referred to as SMS throughout this complaint). I requested a quote through an online service that apparently blasted my contact info out to a number of moving companies. I received a call from Daniel, a sales rep at SMS, and was asked to provide the list of items in my move, as well as the pickup and delivery addresses. I read a list of items and Daniel emailed me his computer generated estimate. When I received the estimate, it was lower than the others (for a total of $1200.53, see file First estimate, june 30 2017) that I had received and so I said that I would use SMS. While still on the phone with Daniel, he asked me to e-sign the binding estimate so that I could put down a deposit of $360 to reserve my pickup. He informed me that if I cancel within 3 days of my scheduled move date, I would not get my deposit back. Without reading the itemized list in the estimate, I e-signed it and provided my credit card info to place the deposit.Two days before my move date (within the window where I would lose my deposit if I cancelled), I received a call from Todd at SMS asking to verify the list of items in my move. He read back the list from the original estimate, and it became apparent that Daniel had left numerous items out of the estimate. I provided Todd the correct list, and he informed me that my new estimate would be higher. He sent a new estimate for a total of $1459.90 (see file Second estimate, july 13 2017) which I also agreed to and signed electronically. At this time I also agreed to a higher deposit, which was to be charged to my credit card on file at pickup.The movers, Chris and Steve, arrived shortly after 9am on July 15, 2017. When they arrived, I brought them up to the apartment. Chris provided me with a number of documents including a Rights and Responsibilities When You Move booklet. He then asked to collect the remaining balance due at pickup (which he informed me was $667) in the form of cash, personal check, or money order. I asked him to see his identification before turning over the cash. He refused to show me any form of identification, and instead pulled out a wad of cash from his pocket saying something along the lines of, You want ID? Here's my ID. I then called the main line for SMS listed on the documentation and spoke with a dispatcher named Tasha. She told me that the drivers will not reveal any personal information. I then asked her if she could send to my email some proof of insurance for SMS to make sure they are a legitimate company. She put me on hold and told me that I would receive it to my email shortly.While waiting for the proof of insurance, I left the movers at my apartment with my roommates and family to pick up a personal check from the bank. While at the bank, Chris called me and said that they would take payment in full at delivery, with the exception of a $65 long-carry fee that I would pay him in cash before he left. He told me that since there was a truck going to the area near my delivery address already, my shipment would be delivered the evening of Monday, July 17th. I agreed to this and returned to the apartment. After confirming with Chris what we had discussed over the phone, I handed him the $65 in cash and proceeded to look over the documents.After most of the items had been loaded onto the truck, Chris asked me to sign some paperwork. He presented me with a document explaining my insurance options (see First valuations selections, july 15 2017) and informed me I must sign option 2. I knew that I was entitled to two options based on the info in the Rights and Responsibilities booklet, so I said I would like to sign option 1. He told me that he was instructed to get me to sign option 2 and that he was just following instructions. I called the SMS line again and spoke to Tasha. She told me that SMS does not offer option 1 and the driver would not take my shipment unless I sign option 2. I attempted to amend the document as SMS had not provided me with a Dollar Estimate of the cost of my move at Full (Replacement) Value Protection, and signed option 1. At some point while I was not looking, Chris took that document and tore it up, then threw the pieces out in a bin away from my apartment. My brother saw this and retrieved the pieces from the bin, which I later taped back together in order to provide here.Once all of my belongings were loaded onto the truck, Chris informed me that the estimate for $1459.90 did not cover enough cubic feet of space and said he would not take my shipment unless I signed a new estimate for $2076.90 (see document Third estimate, july 15 2017). We argued, as I said the original document that he had come prepared with (see First bill of lading, july 15 2017), along with the estimate that I signed electronically was binding and I would not pay the higher price. He yelled at me repeatedly, telling me he had other customers and that I was wasting his time, and proceeded to tear up the original bill of lading contract that he had arrived with. After a long period of heated arguing, I signed the higher estimate after writing on the document, Assuming verification of size on delivery. He did not allow me to keep a copy at my request, so I took a picture for my records. I also signed the revised bill of lading contract (see Second bill of lading, july 15, 2017). I was then informed by Chris that I needed to sign the insurance paper again because I was not allowed to write on it. I signed this document under option 2 as Chris instructed (see Second valuations selections, july 15 2017). I thanked Chris and Steve for their hard work, provided them each with a $12 tip (hoping that they would not damage my goods out of frustration with me as they were both visibly angry - however Chris was the only one that had shouted and intimidated me), and they drove off with my belongings.On the morning of Monday, July 17, 2017, I checked my email to see an invoice from SMS (see First invoice, july 16 2017), sent the previous day, and a request for payment in the form of a wire transfer (see First wire transfer request, july 16 2017). I also saw an email from the SMS billing office with the proof of insurance that I had requested on the 15th. I called the SMS office multiple times and received no answer. I tried to leave voicemails but all mailboxes of the different extensions I tried were full. Eventually after numerous attempts, I reached Lacey Smith at approximately 12pm on July 17th, 2017. I explained that I was informed by Chris that I could pay in full on delivery, and that I was happy to pay in whatever form they like at that time, however I can't in good faith send a wire transfer to a bank number without knowing where my belongings were. She said, Sir, we don't want your things. That is nonsense. We will not put your stuff onto a truck until you send payment. You agreed to pay at pickup and you did not, you signed a contract. So until we collect the money that is due, we will not deliver your shipment. I asked her if she knew where my belongings were located, to which she replied, Of course, let me pull it up. Then, she told me that in fact she did not see it in her system and she would get back to me. She hung up and I immediately received another email demanding that I wire transfer money to their bank account (see Second wire transfer request).Eventually, I sent a wire transfer in the amount of $1,033.93. Finally, my belongings arrived on the morning of Thursday Aug 3rd, 2017. There was little or no damage on my things. The men who delivered my shipment were from a different moving company and were very friendly and sympathetic to my story, even going so far as to say, Yea we hear this sort of thing about Spartan all the time.Thank you so much for your help! 
Entity: Miami Gardens, Florida
8, Report #1162206
Jul 15 2014
12:33 PM
Moving Network USA Inc Ash Moving Tell customers to report other company North Miami Beach Florida
They are a broker company and once they give a job to a moving company and get paid there should be no more communication. This company is very unprofessional and have been submitting letters to customers to tell them to make a report against other moving companies to slander there business. when they are THE ISSUE. Her is a example of the emailthe sent to the customer.We sincerely apologize for the delay in the delivery of your shipment. We are encountering issues with the carrier and would like to ask you for your assistance please go to  https://www.protectyourmove.gov and click on the link to file a complaint against the carrier ________ which their Department of Transportation number is(DOT #)Eli is one of the managers there, very RUDE,ALWAYS YELLING,TALKSDOWN ON PEOPLE, Michelle curses all the time and gives incorrect information to the customer and AGAIN they have already been paid for there job they are not to discuss any delivery or pick up dates with a customer once they have been paid and given to a another company. BAD BUSINESS..... DOT #2245481 MC#694464
Entity: North Miami Beach, Florida
9, Report #675511
Dec 27 2010
08:40 AM
Firstimpressionmover jONATHAN tHOMAS iNC: vIRGINIA-mIAMI Movements Miami, Florida
ATTENTION-BEWARE OF FIRSTIMPRESSIONMOVER-JONATHAN THOMAS-HE IS A CROOK In March2010, Iadvertised mysailboatinuShip Shipment fromVeroBeachFLtoGermany. FIRSTIMPRESSIONMOVER-JonathanThomasfromVirginiaInc.andMiamimade an offertotake overthe shipmentfor$ 3,800.Ipaid$ 3,000 down to him.Hepicked up the boat.Unfortunately itneverarrived in Germany.Withthe threatofpoliceI gottheboatbackinVeroBeach,but no money. Isued him, but the policeinFloridawas not ableto do anything.You have tohirealawyerandthat is very expensive. Maybe yougetright,butno money.UShipalsorefuses to accept responsibility and said: FirstImpressionMoverhas been suspended.Sobeware ofthisCROOK.  
Entity: Miami, Florida
10, Report #522005
Nov 10 2009
10:03 AM
Moving Out, Inc quoted me a price then tried to charge me 3 times that amount and I didn't have that much to move miami, Florida
I made arrangements to have my things delivered to my new home in september because they informed me that they were going out of business and had to get everything delivered. We set up delivery for september 5 2009 but they didn't show up until september 8 2009. When they arrived, I was told I still owed them $700.00 and I had to pay by cash or money order only. I had previously made payments by credit card but they refused to take my card for final payment. The two delivery men were very rude to me so I called the office and was told I could not use a credit card. I was told that they informed me ahead of time about the cash or money order but that is not true. I got part of my property but they refused to give me the rest of my boxes which included my late husbands ashes. After the delivery men left, they called me on the phone and were rude to me again, even calling me names. I did not know the balance I owed until they came with the truck. I had sent many emails and placed many phone calls to Rose H.and Liliana Lopes trying to get my balance owed, but they never did give me an amount. Complaint Summary I hired them to store and then move some of my possesions. I was given a $795.00 but was then charged $2100.00 and I didn't even have furniture moved
Entity: miami, Florida
11, Report #613557
Jun 12 2010
04:16 PM
new way moving services inc Scott Benkal front man for a shady outfit miami, Florida
This company contracted to move my car from CA to its new owner in Ga they quoted me 2 to 7 days. After 4 weeks of inactivity and numerous unreturned phone calls the new owner got a reputable moving company to do the job in a few days.  I am a pensioner living on a fixed income and really need the $150 back that they took from me as a deposit but they refuse to return it.Scott Benkal is the conman that promises but cannot deliver then cons you out of your hard earned cash.They are a very flakey shady outfit.
Entity: miami, Florida
12, Report #1327485
Sep 10 2016
09:54 PM
Laprom Moving Inc. Jason BurlinGlennMarkAmir Bait and switch ripoff scam overcharging liars thief stealing Miami Florida
Laprom Moving is a total ripoff. They quoted me $225 and then picked my furniture up. As soon as they got to the destination, they told me I owe them $430. They threatened to steal my furniture if I didn't pay it. This is a scam. DO NOT USE THEM!!! I spoke to the manager and he was, not only extremely rude, but a thief. They waited to show me the contract until they got to the destination so they could charge me extra. I had no choice if I wanted my furniture. Needless to say, I am taking them to court. I have never dealt with a company like this. Laprom Moving is a scam. They will overcharge you or steal your furniture.
Entity: Miami, Florida
13, Report #222126
Nov 25 2006
04:36 AM
A & R DISCOUNT MOVING RIPOFF DISHONEST UNPROFESSIONAL FORT MYERS, MIAMI Florida
i hired these people to move me from cape coral florida to holland michigan.i paid my 1,600.00 deposit to hold my truck.on the day they came to pick up my items they loaded up their truck very badly i must add.and totally didnt know they were also hauling my vehicle (which i paid for).they eventually had one of their workers drive it off. im not even sure he had a license. then when they were done loading they demanded full payment. my contract clearly stated cod when goods delivered.they said they changed company policy.(whatever). well we paid them and they said our stuff left that day for michigan. well my family and i go to michigan and there was no truck no nothing.for 2 weeks i had to call these people and bitch because i did not have my stuff. they came up with all kinds of lies. from they could not leave state lines due to dot rules and they said they fired the guy that signed our contract and all his workers. he (robert brown) said they were down to 2 people.i called everyday for 2 weeks and got a different excuse each time.the office help everytime i would call and tell them who i was would immidiatly put me on hold. i would ask them to call me back for updates and never recieved 1 call. i always ended up calling them. so after sleeping on a floor for 2 weeks with my family they said my items were on the way but they had to hire another moving company from miami to do it. which meant they took all our stuff off the truck they loaded onto another.when my items did get here the 2 movers were very rough with my stuff and broke numerous items including a brand new pullout couch and a new 1,000.00 bed to name a couple. most of the stuff came off the truck broke.after doing my inventory i also discovered i was missing an air compressor, extension ladders, a step ladder, shop tools. the list of broken items was very lengthy also.the funny thing was robert said its out of our hands now and we are not responsible. um excuse me robert i do have the original contract.i paid you to move us. you are liable.i have contacted them and demanded reimbursed for my missing and damaged items as as well as inconvenance.i did purchase insurance but have heard nothing yet. stay away from this company at all cost. they have had 4 bad reports thru bbb in the last 36 months. bad news. Don holland, MichiganU.S.A.
Entity: FORT MYERS, MIAMI, Florida
14, Report #1143266
May 01 2014
11:47 AM
Patriot Moving & Storage Van Lines Inc Moving Company Scam/ Bait And Switch/ This Company Is A Joke Miami/Fort Lauderdale FL
Hello, This company is a joke. First of all, when you call the phone number on the site ithis guy name Mark answers and tells you to go to the website. When you go to the website and fill out every single peice that you want moved, about an hour later Mark calls you back. Mark quoted me a price for all items including my pool table, which was listed on the quote that I filled out online, for $500.00. I told him that I got a lower quote elsewhere and asked if he could match it. Mark then stated that the other company would probably raise my cost the day of the move. He told me that when his company gives you a price quote they dont change it. I told him that if he would move me for $450.00 then I would do it. He said that I would have to help them in order to get that price. I told him no problem and we agreed to the move. I move tomorrow. Mark called me today and confirmed the move. I then asked if he was going to take apart the pool table before the move. He told me that he isnt going to move my pool table. He continued to say that he gave me such a great price that if I want the pool table moved then I have to move it myself. I told him that this isnt what we agreed on, and he said tuff. He told me that if I didnt like it then go elswhere to get someone else to help me. I asked why he was talking like that because this is just business, and he told me to stop wasting his f@#king time, and hung up on me. I wouldn't recommend this company to anyone, uless you want the unprofessional bait and switch tactics that they used on me.
Entity: Internet
15, Report #72539
Nov 20 2003
08:44 AM
UNITED EXPRESS VANLINES INC ripoff MIAMI Florida
my husband & i were over charged! some of the items were left in hostage, the movers damaged about $5,000 in household goods, caused my husband & i a great deal of fiancial hardship! we ve been behind in our monthly bills, & house payments, had to go use public asst. we were quoted a certain price via phone.. in the amount of $2,284.00 have of that went into a money order and the other in cash, paid out of pocket expenses for the movers, to find them extra help! the stuff remainding in lyons ga. in hostage, some items were stolen! and the other things are remainding up there, till we have to figure out a way to go and get them back to us! Kimberly WEBSTER, FloridaU.S.A.
Entity: MIAMI, Florida
16, Report #1935
Dec 21 2000
12:00 AM
AMERICAN SOLDIER HERO INC. MOVING RIP-OFF LAUDERDALE, LAKES FLORIDA
file#04/02/00 Miami Florida. American Soldier Hero Inc, On march 17,2000 sometime around 8:00P.M. I called the fore mentioned company. I asked the man over the phone if it was possible for them to move my furniture on the 18th of March. This person told me Any time, I will be there. I asked him, how much it would cost me. He said he could do the job in two hours charging me $60.00 per hour. He mentioned there would not be any other charges as per materials, gas, and mileage. In the morning of the 18th at 7:15A.M. An informant shows up with two other men, and he asked what need to be loaded .I told them and pointed out the furniture and boxes, which were ready to be loaded. Before he load it the truck, he pulled out a contract and wrote the time that he started which it was 7:30A.M Afer that, they stated taking the furniture and boxes down to the truck. Once they have loaded the truck he asked me to drive my car to the new apartment,so he follwed me. My new place is about 20 blocks away from my old place. We got to my new place at 8:15A.M. The informant gets out of his truck, starts writing all this chages, which are as follows: Services: Moving time 4 hours @ $60.00=$240.00, Travel time:1 hour @ $60.00=$60.00, Materials $225.00 such as: mattress covers(4) @ $15.00=$60.00,pvc tape roll (5) @ $3.00=$15.00, bubble per ft. (10) @ $2.00=$20.00, storage pad rent(4)@$12.00=$48.00, t.v box (1)@$15.00=$15.00,shrink wrap per Item (2)$15.00=$30.00 packing for mattress cover.(4)@$7.00=$28.00,packing for t.v(1)@$9.00=$9.00, elevator & stairs. $50.00. Total amount charges to my credit card $575.00 I was in shocked. I told him are you crazy and repeated to him what I had told him over the phone. He cured at me in front of my kids: I am a single mother of two. He said If you don't pay me, I will take your furniture and he started walking towards his truck.I was very upset but I did not want him to take my furniture with him and after arguing, I had to pay him.I placed these charges on my credit card. Upon,unloading my furniture they damaged the walls & doors, Dented the front door, and master bedroom frame door.Damage by scraping my coffe table, computer desk, rocking chair, and frame of my bed. They also lost all my screws for my bed. Due to all of the above and apart from having to sleep on the floor and the aggravation, suffering and insults I had to go through from the informant. I truly believe, I should not pay anything. Please have my report feature on the front page of the re-off report.com web site. I hope to help other consumers not to fall on the same predicament. Thanking you in advance for your support and concern, I shell remain. sincerely your, Chantal Azoulay
Entity: LAUDERDALE, LAKES, FLORIDA
17, Report #386376
Oct 30 2008
11:57 AM
A.B.C Moving INC ABC Moving INC ,abcvanlines.com, ABC Moving INC ,ABC Moving INC They ripped off my Credit Card, lied, and damaged my household goods! N. Miami Florida
On September 30th 2008, I contracted the A.B.C moving INC for my relocations services from Port Charlotte to Largo Florida. My wife and I had a two bedroom apartment. The day of the move I was in Largo, but my wife was at the apartment to wait on the movers. I found their telephone number on the web and called them up. I spoke with a gentleman who identified himself as the manager at A.B.C Moving INC. He said his Name was Sergei. I explained him our situation and the fact that we needed to move that same day. He said that he had a truck ready and would be at the apartment by noon. I negotiated the price with him and he said that total charges were going to be $480.00 that included everything delivered to our new location. We agreed on 2 hours of packing and loading and 4 hours of travel. I asked once again if this was the actual price I was going to pay and he said yes it includes everything. As a matter of fact he said, I'll go ahead and fax you the credit card authorization, for you to sign and will be on our way. I also stressed the fact that the household good needed to be in our storage unit before 6:00 Pm because the gate would close and I couldn't get in after that. I signed the form for $480.00 and faxed it back to him. The movers arrived at our place at 2:15 Pm. But instead of two movers, which we initially agreed upon, there were three of them. I called Sergei back and he said with three movers they'd finish a lot faster and the price we agreed wouldn't change. Throughout the day I called my wife to ask her about the progress. She told me that two of the movers spent more time seating on the truck and making comments about her than doing their job. They had made personal comments about her, and were very rude. Moreover, she was very upset at their unprofessional behavior and work ethics. She felt that she had to start moving boxes to the truck herself at this point because things were moving very slow. . They also unpacked the boxes we had prepared only to rearrange them and put them into their own boxes. This did not make any sense at all but still we didn't complain. The three movers did not finish loading the truck until 6:45 Pm. The packing and loading job that should've taken 2 hours they purposely had dragged it to 4 . By this time the storage unit had been closed, so I called Sergei the manager back to complain about this. He said that the only thing he could do at this point was to hold them at his warehouse until we needed the households. He renegotiated the price with me for the storage and said that he was going to charge me $70, 00 extra for that service. At this point I had no other option but to accept. I started to understand at this point that I was being duped. Total bill $550.00. Later that night, when my wife got back home, she presented me with yet the biggest surprise of the day. A much larger bill total $1670. In that bill they had charged $95/hr time 3 movers, they had charged some ridiculous amount in scotch tape or boxes etc that were already included on the negotiated price. More importantly, they charged my credit card without my consent. When I called back to protest these unjust charges, Sergei the manager, was way beyond rude to me. He used a kind of profane language that I can't use in this letter, (one can only imagine the content of his language) Told me to pay up or I wasn't going to get my household goods and then he hung up the phone on me. This last Monday Oct 21st I called and requested that my household goods be delivered. We waited all day for our household goods but they never arrived. When my wife called them back, they used the same profane language they had used with me before. Next day I called, He denied delivering saying that I had to sign some more receipts for him. So I signed a receipt for the $550.00 and faxed it back to him. Later that day he calls back saying that he wouldn't deliver if I didn't sign the charges I had not approved which I denied to sign again since they were not supposed to be there to begin with. A.B.C Moving INC never gave me a good reason for the charges. The only explanation I received was a yelling match including mostly profanity directed to either me or my wife. Later that day after all the failed communications with them, I decided to give them one last chance to deliver our goods and sent an email in which I informed A.B.C moving INC that if I didn't have possession of my household goods by Tuesday Oct 22nd at 6; 00 Pm I was going to report this to the sheriffs department, and sent a courtesy copy of that email to your office as well. It was only after that email that they decided to deliver our household goods. When the truck arrived, my wife took pictures of all the boxes and wrote down details about the conditions of the boxes. The boxes were crushed on each other; it seemed that they had been thrown up on top one another. There were evident rips on the boxes and water damages, the bottom of one box had completely fallen off, the tape was holding it together. The mattresses were wet and had rust on them. On a couple of boxes there were evident shoe marks were someone had kicked the box. Our leather couches both had rips in the back. Our china that has been in the family for over 90years, the boxes showed evident marks and deformations. All of this seemed nothing but the vandalistic act of people who do not respect the property of others. My wife and I are deeply troubled at these events and the conduct of this company. I've tried to call them and claim the damages but haven't been successful. Although, at this point I don't believe that there would be any agreement on anything with them. I have already initiated a dispute payment through my Credit Union for the overcharged amount of $ 1260. We feel that we should justifiably be reimbursed for the damages on our household goods. A preliminary appraisal showed damages amounting to $7647.Some of our china not only is damaged but as we unboxed everything some of it has come up missing. We don't know exactly how many boxes are actually missing, but some of the things we have started to realize that they are still not in our possession. My goal is to resolve this matter through BBB. And if this fails then we are going to pursue legal actins. Eric Largo, FloridaU.S.A. Click here to read other Rip Off Report list of other Moving Companies Click here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer
Entity: N.Miami, Florida
18, Report #347072
Jul 03 2008
06:06 AM
Authorized Movers, Inc Still have not received my property!! North Miami Florida
I hired Authorized Movers after researching moving companies online for my move from West Virginia to Arizona. After speaking with Mike on the phone several times and never having any problems getting in touch with him, I made my reservation and put 1/2 down. This was 2 months before my scheduled move. I scheduled pickup for May 29th and had no problem with it, other than the drivers were late. I didn't have a problem with that because they called a few times, informing me that they were going to be late. The drivers that picked up my property were efficient and friendly, no problems on that end. I was never given a delivery date, just a time frame of when my property would arrive. I was told it would take 9-11 business days, which I didn't have a problem with. June 10th came and I still hadn't heard anything about delivery, which would have been 9 business days. I called the company and spoke with Joey who proceeded to tell me that my items were in storage in New Jersey. This is when the problems started. Joey informed me that the dispatcher out of New Jersey was out of the country and that my things would leave there soon. He told me he would call me at the end of the week and give me an update. He never called. It is now July 3rd and I still do not have my things. In fact, I can't even get information on where my items are. I call them at least once a day, trying to get information. Raphael, who I speak to daily, is the only person that has consistently answered the phone when I call and calls me back but he says he can't find anything out. I contacted the Attorney General and Department of Transportation who told me that since I did not have a delivery date, they have 30 business days to get my property to me, which will be Friday, July 11. I do not think I'm going to receive my property and have to start all over again. I came to Arizona with what would fit in the trunk of a Honda Civic, which isn't very much. I was told to call the Dade County Sheriff's Office by the DOT and am probably going to have to hire an attorney to get any type of reimbursement from them for my property. I don't want to have to do that and I just want my property. My account has been paid in full since the Monday after they picked up my property. It would have been paid sooner, but driving cross country takes a few days. I believe that they have lost my things and no one is telling me. I don't want to have to go to the trouble of hiring an attorney but I don't feel that I'm going to have a choice. Until next Friday, I will continue to call them 2-3 times a day and maybe I will get an answer. I would highly advise people to not hire this company. I was informed that they are a multi-million dollar company. If that's the case, they should be able to get people's property to them in a timely manner. If I received my property or receive it within the next week, I won't have a problem with them but until I can get answers or my property, I'm extremely angry. DO NOT HIRE THIS COMPANY!!! Dawn Scottsdale, ArizonaU.S.A.
Entity: North Miami, Florida
19, Report #299885
Jan 14 2008
12:43 PM
AUTHORIZED MOVERS INC. Broke contract, delayed goods, damaged goods, lost goods North Miami Florida
PLEASE DO NOT USE AUTHORIZED MOVERS!! DoT 1123936 Firstly the numbers and then after that the details if you are interested Contract stated pickup 06/27 - 06/28/07 Actual pickup 06/29/07 (after we had to leave) Contract stated delivery 07/09 - 07/11/07 Actual delivery 08/18/07 Initial estimate : $3,425 Additional charges after pickup: Additional 500lb weight although no legal document to support this and $300 long haul as they had to park their truck further away when they picked up late plus other charges. Additional costs to get goods delivered: $1,200 lawyer fee as I could not get anyone from Authorized by phone or email $1,600 Additional hotel costs as we did not know when our goods would arrive and had nothing for apartment $1,000 in bedding, kitchenware and camp table once we moved into apartment and had 3 weeks before goods arrived. Hours spent chasing Authorized, AMSA, DoT, lawyer and my credit card company at least 50 hours Family impact: I had a pregnant wife, 18 month daughter and cat going through this with me. I was not fun! $3,000 rough estimate of goods lost and damaged. Initial quote :$3,425 Final bill inc replacement: $10,400 and counting YOU DO THE MATH DO YOU WANT TO USE AUTHORIZED?? The Detailed story I made the mistake of thinking I was going to save my company money by not going with one of the big movers. In my case it was a big mistake and the ramifications continue more than 6 months later. At the end of June my newly pregnant wife, 18 month daughter, cat and I were relocating from Memphis, TN to Seattle, WA. Having never needed the services of a moving company before checked out some options on the web and found one company that seemed respectable. They quote and at that stage I noted they supplied a 14 days window of delivery. When I queried this I was told that was standard practise which seemed unusual. I spoke with another company (Authorized Movers inc.) and they assured me this was not so and could give a 2 day window for delivery. They were more expensive but I the cost of potentially 12 days of additional hotel cost far out weighed the few hundred dollars difference. I check Authorized out and they were recommended by both BBB and AMSA. This I toook to mean something but that was my mistake. Authorized were very professional up to the point of pciking up my goods and the contact stated a 2 day delivery window and a 2 day pick up window. I was told I would be contacted with the exact pick up time a day or two before. They did call and stated 4 - 6pm on the second day. This was later then I had haoped but still within the 2 days. At 6pm of day 2 they had not showed up so I tried calling them but with no joy. Fortunately I had the cell number of the driver that called me earlier. He told me they were not going to make it. The next morning we had to leave at 6am to drive to Cincinnati so this was not an option. He gave me his supervisors number and after several discussions agreed they would do as contractually agreed and pick the goods up. At 11:30pm they arrived but as it was too late to load agreed that I would leave then the key to the apartment and the second location (a storage unit) and they would load in the morning, weigh the goods and fax me the BOL the next day. At the point of pick up I was supposed to have paid 50% of the cost which I did through their own payment system (Google Purchasing). I left for Cincinnati and called them on the way to make sur things had gone ok. They again stated they would fax the BOL. The delivery was supposed to be 2 weeks later and by this time I was getting very worried. I was yet to receive the BOL as promised, had called them more then 30 times and sent many emails asking for an update and also confirmation of delivery date as we were in a hotel but were also paying for an apartment that we could not use with our gear in-transit. I never recieved a reply to my vm's I left and only on a couple of occasions I managed to talk to anyone. When I had under taken their services I had been warned (and it was on their website) to be wary of companies that outsource the contract. That was a warn you should heed. AUTHORIZED MOVERS OUT SOURCE THEIR CONTRACTS. It was at this stage I found out they had out sourced to Moving Star in Texas and Authorized had no idea where my gear was. I was given the number of Isaac of Moving Star and I was told that my initial quote had gone up dramatically (about $1500) due to the goods being heavier and a number of other dubious reasons. I again asked for the BOL to be sent and the offical weighing document. None were provided. One of the other suspect additional charges was because they had to carry the goods extra distance on pickup. This was because we lived in an apartment complex. For the 2 days they were supposed to pick the goods up we had reserved the nearest parking spaces which were about 25 feet from our front door. However because they did not move our goods on the contracted days we had had to leave for Cincinnati and the spaces were taken up by other tenants. i did not see this as our responsibility. After this I struggled to speak to anyone although I was told on more then one occasion that the goods were in Texas and or had left Texas. Not sure how Memphis to Seattle needs to go through Texas?! The second day of the contracted delivery date passed and no contact. I was unable to reach anyone and had no idea where our gear was or when it would arrive. At this stage we were paying $120 a night for a hotel plus the apartment rental. After another 5 days of no contact I was forced to contact a lawyer who was extremely helpful. Through legal channels she was able to find out that Authorized claimed I had not paid the 50% deposit and therefore the goods were being held back. In the 4 weeks they had our goods, numerous calls and emails I sent I had never once been told this. I checked this out through my credit card company who i made the payment and it had been posted as requested. However Google Purchase (Authorized Movers payment system not mine) had put a stop on it. My credit card company nor I had been notified and we could not even put a stop on it as it had been posted. In all this time this was the first I had heard and there was no way for me to have checked this. At the same time Authorized movers lawyer stated in writing I had been abusive, unhelpful, been told the payment had not gone through. All of these are complete lies. I had been tempted to reach down the phone line and unleash venom but it seems pointless when all you ever get is a voice message plus it is never helpful when you are trying to get goods that are being held hostage. My lawyer recommended making the payment again which I did and then phase 2 of this store starts. In my job I travelled alot and there was only one week in the next 4 that I was to be in Seattle Mon - Thurs. I made them aware and asked if I could be given a few days notice of delivery I would arrange flights to ensure I was there for receipt of goods. I wanted to be present when a weighing was done. On one Monday night at 11pm EST I was called to say the next morning they would be delivering my goods.As I was in Cincinnati there was no way I could get back in time so was told by them the goods would be stored locally and when I had paid the balance of the quoted amount plus the additional $1500 of charges I would be given the details. After days of further discussion it was agreed I should pay 110% of quote (which is the law) plus the redelivery charge for redelivering the goods that they tried to deliver when they knew I was not there because they missed the delivery the first time. It was at this time I found out Moving Star had sub contracted the delivery to King van lines out of CA. I have no beef with them and although they supplied one person to unload everything he was nothing but professional. My goods arrived on 08/18/07, nearly 6 weeks late. During this time because of hotel costs my pregnant wife and child and I had moved into the empty apartment and spent around $1000 on goods as all we had were our clothes. My wife works from home and during this time her computor equipment had been with the movers so we lost some of her income even though her employer was very understanding. It was at this stage I finally got my BOL but it was illigible so had to try to remember what we had, remembering we had to leave before they loaded. Alot of our stuff never arrived, we were delievered with some gear that was not ours, bed matresses were moldy, torn damaged. Most glasssware was damaged. Alot of our goods did not arrive, were damaged or dirty. My lawyer stated that she could do no more because even if we took them through the Civil court system there was no way to make them pay so I have spen the last 5 months going through AMSA and DoT. Denise at AMSA was very helpful and the case went to Arbitration. Authorized never responded to requests to go to arbitration and the have apparantly been kicked out of AMSA. Because that happened AMSA can do no more and it is with DoT. I doubt they will be any good. I have held out documenting this as I had hoped with AMSA and DoT as industry watch dogs I would get some form of compensation at the end. It appears that everything is geared towards the movers and the consumer has little backup. Authorized movers are thieves kent, WashingtonU.S.A.
Entity: North Miami, Florida
20, Report #665810
Nov 27 2010
10:09 AM
Federal Moving Systems Van Lines Inc. Scam Artists, Liers and Thieves Miami Beach, Allentown, Florida
Federal and Ken Grossfeld took my deposit of $1051.21 and promised a truck on the 5th of July. They could not provide a truck and kept delaying every day until I asked for a refund. They promised to refund my money in 7 days. Thhis was July 8th. Since then they made agreements to pay, said they sent the check, promised to pay in installments, and, in short, did nothing but lie and delay in the hopes that I would go away. These people are scam artists and have a myriad of excuses and problems when you finally get them on the phone. They will string you along for a month promising payment on a certain date and then do nothing. Too may people are being hurt by these criminals. I want my deposit refunded and will not relent.    
Entity: Miami Beach, Allentown, Florida
21, Report #1307623
May 25 2016
10:58 AM
Legion Express Inc Legion Express Moving, Lighthouse Moving Inc BEWARE! Gives you a great price but GOES UP at Pick up! LONG WAIT for DELIVERY! Chicago Illinois
This is a horrible moving company, the Operations Manager Walter Alvarez promises you many things but falls incredibly short! He gave me a price of $1,200 for my very small move from Chicago to Miami. That price quickly turned into $1,517.52 at time of pick up for NO REASON! I had chosen another moving company prior to choosing Legion Express Inc but cancelled them because Walter Alvarez seduced me with false promises. He told me the company goes down to the Miami area weekly and my move would be the fastest that any other company could offer! He bragged they had an A+ rating on the BBB (that rating is not to be trusted) and I was their bread & butter move! He said I could get a Piggyback (I later realized that they are the PIGS and they will scam money off your back any way they can!) discount since they had a truck going down there around the time I needed! All of that excited me after reading horror stories from other moving companies. Legion Express didn't have any reviews and that was a little concerning at first but I figured no reviews is better than bad reviews...boy was I was wrong! The two movers came to my house on a Sunday to pick up my shipment. The two movers consisted of a chubby lazy guy who tried to refuse to blanket my fragile furniture and  a nice smaller guy with an accent who was helpful and did most of the moving while the cubby guy was outside chatting on his phone! The movers ended up saying by looking at the few things I had packed and ready to be loaded on the truck (queen size bed, 3 large 4.5 cubic feet boxes, 4 large storage bins, 1 suitcase, and 2 small storage bins) that I needed 49 extra cubic feet! I was beyond confused and questioned the movers about it! They said the computer calculation was wrong with the 251 cubic feet that was on my original Binding Estimate! I thought it was odd considering I went over all items to be picked up from the original inventory list with Walter many times to avoid something like that from happening. I did not add 49 cubic feet of items at the time of pick up! There was actually one less large 4.5 cubic feet box that was on my original inventory list that I didn't need so I told them to take a small narrow curtain rod box and a small 34 quart storage bin with no lid that was empty but that was after they had said I needed the extra space. That extra 49 cubic feet totaled an additional $300 on my bill! I figured I would discuss it with Walter on Monday to get the issue of being overcharged corrected. I was wrong again! Walter ignored my phone calls, emails, and danced around discussing the outrageousness of me being overcharged during my pick up! When he did contact me days later by email, he told me Alison would look into the issue and she never did! I knew the movers were trying to take advantage of me, because as soon as they saw how small my move was when they came into my house, they started discussing upping the prince right in front of me while I was still packing! There was only the one room to be moved and they seemed surprise as to how small the move really was! The 251 cubic feet that was on my Binding Estimate soon turned into 300 cubic feet with one look from the movers! That turned into them making $300 more, they knew what they were doing! The other moving company I hired previously came out and gave me a free moving estimate, which is how I know my stuff wasn't 300 cubic feet! Walter also promised my stuff would be delivered in 4-7 days after being picked up. Well, he lied... what a surprise! I'm still waiting and it's been nearly 2 weeks (14 days) and I haven't heard from them with any updates! No one has tried to contact me about being overcharged despite the same items on my original inventory list are the same items that were picked up! I was NOT given an explanation and they continue to ignore my calls and emails! Legion Express Inc is a company that overcharges you at time of pickup, ignores your calls and emails! BEWARE of Legion Express Inc... DO NOT CHOOSE THEM FOR YOUR MOVE! DO NOT MAKE THE SAME MISTAKE I DID! I just hope when my stuff is finally delivered, it is not broken, damaged, or missing... this company is definitely NOT to be trusted!
Entity: Chicago, Illinois
22, Report #337008
Jun 04 2008
08:55 AM
Destination Movers, Inc. Harrassing, Unprofessional, Unreliable Moving company and service North Miami Florida
The most unbelievable experience of my life. Similar to others' experiences, Destination Movers did not meet any expectations that were verbally committed to me over dozens of phone conversations. Everything was fine and dandy up to the point of having all of my belonging put on the truck, but from there on out, the driver felt he could strong arm me into paying in cash only because it takes a long time to get a credit card to run through and he doesn't have time to cash a check. Over the course of the next 2 days, the movers office constantly told me one thing while the actual driver told me something different. Always wanting to deliver at a time I told him was impossible to deliver. He even threatened to just make me wait until he could find the time again to get back to my destination to deliver my boxes, since the times that were convenient for me, the customer, were IMPOSSIBLE for the driver to make. THEN, this shady driver gives me a call to let me know his truck was being held up by the DOT, so he is even more behind in his schedule, which I am expected to accomodate. This entire experience was one of the worst of my life. NEVER EVER use these guys. Sure, they have a nice looking website. Complete ripoff and not worth the heartache and headache of getting the service you expect. Anonymous washington, District of ColumbiaU.S.A.
Entity: North Miami, Florida
23, Report #334499
May 23 2008
12:18 PM
PMME Inc., Moving Out 62 year old Grandmother ripped off by Moving Out. Arrived 3 hours late,finished at 10 p.m. gave me a bill $4,000.00 over agreed upon amount.BAIT and SWITCH. Held my furniture hostage for 4 long months. Miami Florida
In Aug of 2007 my youngest daughter, her 4 year old daughter and myself moved from North Carolina back to California. Hired MOVING OUT and they gave me an estimate of $2,996.00 and I gave them a $400 deposit and gave them a cashiers check for $1300.00 when they arrived to pack my furniture. THE MOVERS ARRIVED 3 HOURS LATE, WRAPPED EVERYTHING IN TONS OF TAPE - THEN CHARGED ME $5 A ROLL FOR 55 ROLLS OF TAPE- THERE WERE NUMEROUS CHARGES THAT I WAS NOT AWARE OF. FINISHED PACKING THE TRUCK AT 10 O'CLOCK AT NIGHT AND HANDED ME A BILL FOR $6309.00 AND WANTED ME TO SIGN. DRIVER TOLD ME I HAD NO CHOICE BUT TO SIGN AS THE TRUCK WAS LOADED, SO I SIGNED. MY DAUGHTER DROVE TO TENNESSEE THAT NIGHT AND I CRIED ALL THE WAY THERE. WE ATTENDED A FAMILY WEDDING BUT I WAS NOT IN THE MOOD AND TOO UPSET TO HAVE A GOOD TIME WHEN WE ARRIVED IN CALIFORNIA, THEY PUT MY FURNITURE IN STORAGE AND REFUSED TO TELL ME WHERE IT WAS. I MADE SEVERAL PHONE CALLS AND FINALLY TALKED TO JAMES DUBOISE AT THE FBI AGENCY IN WASHINGTON D.C. I WAS TOLD THIS PRACTICE IS CALLED BAIT AND SWITCH AND IS ILLEGAL. I NEEDED TO BE TOLD BEFORE THE TRUCK WAS LOADED THAT IT WOULD COST MORE. JAMES DUBOISE CALLED MOVING OUT AND THE DRIVER SAID THAT I WAS TOLD THAT THE PRICE WAS $6309 BEFORE HE LOADED THE TRUCK. I WOULD NOT HAVED DONE THIS - IF I HAD BEEN TOLD BEFORE THEY LOADED THE TRUCK I WOULD HAVE TOLD THEM TO LEAVE. THIS WENT ON FOR SEVERAL MONTHS - FROM AUGUST TILL JANUARY - I HAD NO IDEA WHERE MY STUFF WAS AND IF I WOULD EVER SEE IT AGAIN. I HAD PICTURES OF MY THREE CHILDREN AND 2 GRANDCHILDREN THAT COULD NOT BE REPLACED. THE FURNITURE IS NOTHING AND CAN BE REPLACED BUT PICTURES AND MEMORIES CANNOT. FOR AWHILE WE SLEPT ON THE FLOOR HAD NO REFRIG, TV OR CHAIRS. EVENTUALLY FRIENDS LENT US BEDS, A COUCH AND A TV. WE BOUGHT A REFRIG AT A THRIFT STORE AND WE ONLY HAD THE CLOTHES THAT WE BROUGHT WITH US. MY GRANDDAUGHTER HAD VERY FEW TOYS AND A FRIEND OF MY OLDEST DAUGHTER LENT HER SOME STUFF TO PLAY WITH. YOU CAN NOT IMAGINE THE STRESS AND THE THE PAIN AND SUFFERING . MENTAL ANGRISH IS UNBELIEVABLE. MY LIFE WAS A LILVING HELL. IN THE END THEY ONLY TOOK A $1000.00 OFF BECAUSE THE DRIVER LIED. I HAD TO PAY STORAGE.NO ONE SHOULD HAVE TO GO THRU THIS Debra Aliseo Viejo, CaliforniaU.S.A.
Entity: Miami, Florida
24, Report #335732
May 30 2008
08:45 AM
Destination Movers Inc Low ball estimates and furniture abuse North Miami Beach Florida
I wish that I had researched Destination Movers before using them. I read all of the negative reporting on them after the fact. My experience was the same as other posters on this site. DO NOT use them!! Estimate was off by 31%. ($1035/$1480) My move was very small, only one bedroom. I thought my final cost could be less than the estimate bcause we shipped less than what was on the estimate. Wrong!!! The low ball estimate must be used to hook you and then they use your furniture as the hostage. I would have used a Penske truck if I had known what actual cost was going to be. Thier scheduling is terrible, they must tell everbody they will pickup and deliver them between 8AM and 10AM. Actual pickup time was 4:30PM and delivery time was 5PM. My biggest concern is how their employees or contracters handled our possesions. They were a little careless on pickup, banging and dropping pieces. My concerns were verified at delivery, I only shipped 4 pieces of furniture and one piece had 2 legs broken off in transit. The condition of the moving van showed a lack of concern for the possessions of others. I felt sorry for their next delivery. I attempted to file a claim to repair my chest, but after several calls to Destination Movers and their claims company all that I had was a 7 page claims form that wouldn't print. You would also need a lawyer to help fill it out. They got what they wanted, an unhappy customer that desided a claim is more trouble than it is worth. My matching chest can't be replaced, I just hope that it can repaired. Note: A couple of days after I desided not continue my claim, the claims company called and told me that their contract with Destination Movers had expired. They told me to inform the mover. Is this the run around or just an unprofessional operation. I repeat DO NOT USE Destination Movers. Start your move planning in the destination city, so that you have a person that can voice your concerns face to face. Bill Bolivar, OhioU.S.A.
Entity: Nationwide
25, Report #620612
Jul 06 2010
11:48 AM
Ori Van Lines, Inc. STAY AWAY!!! WORST EXPERIENCE EVER! San Jose, California
This is by far the worst company I've ever had to deal with. Even though they had guaranteed the delivery date range in writing, they were two weeks (!) late with delivering our belongings. They took our stuff to their storage facility without our knowledge or consent. Despite of their repeated reassurance that they wouldnt subcontract our move to another company, they did so twice, to 2 different companies. As a result of our personal belongings getting loaded on and off all of these trucks (to get transported to the movers storage facilities, and from one companys trucks to another, to another), the furniture was delivery damaged. On top of everything else, Ori Van Lines lied to us about additional weight and incorrectly and fraudulently charged us for 70 lbs of phony weight, evidenced by the weight certificates that Ive obtained from the driver. Ori Van Lines customer service is absolutely horrendous. Ive never before encountered such blatant disrespect and despicable incompetence. Aside from the fact that the company representatives had made numerous promises in regard to our move that they couldnt keep, their customer service department (Lindsay and Jamie) blatantly LIED to us for two weeks, saying our goods were in transit, and will get delivered soon. I am not sure if they knew that our possessions were sitting in their partners storage or whether they honestly thought that our shipment was on its way, but the dispatchers inability to locate the customers belongings for 2 weeks is purely unacceptable. They would consistently ignore and/or not return our phone calls and did absolutely nothing to improve or resolve this horrific mess of a move. Eventually, they told us to go ahead and do a chargeback, but to leave them alone and stop calling. I wouldnt recommend this company to my worst enemy.
Entity: San Jose, California

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