ABC Gift cards Bought my gift cards for cash in which they did not give a transaction number and now prolonging process to resolve. Brick New Jersey
I recently wanted to sell several gift cards of mine for some cash. After searching throughout several sites, I chose ABC Gift Cards because they accepted all the gift cards I had for sale,their prices offered per card seemed fair, and I wanted to make only one mailing transaction.Upon entering their site, I followed the step by step process in order to sell my cards. I filled out all my information, each individual card value, their types and numbers, and how I would like to be compensated. Once complete, the website then asked if I would like to make an account, in which I accepted. I then went to their contact page, and using the PO BOX listed, went to the post offcie and mailed my cards in an insured envelope with signature verification.After a week, I decided to go to my account on the website to see if they updated my account with the tansaction. With my order history empty, I decided to call the company to see if they received my cards.Upon calling the company, I explain my situation and how I mailed my gift cards over a week ago. The representative then asked for my transaction number, in which I told her i never received one and thought I would get one when they got my gift cards.She then begins to explain how I should of received a transaction number when I was selling my cards, and that without a transaction number theres no way of proving if the company DID or EVER WILL receive my cards. I told her my name and address would obviously be on the package, in which she then explained again how that without a transaction number, theres no way to prove if they ever DID or WILL receive the cards.I then asked if me sending my cards without a transaction number now justifies the company in keeping the cards? I receive a rude reply basically saying its not their fault that their is no transaction number, and that they will eventually return the cards IF and WHEN they show up, but they clearly weren't going to make it a priority and couldn't even give me a time estimate of how many days it would take to locate the cards.Without hesistation, I went to the USPS website and typed in my tracking number, seeing that someone under the name of Y. Pilchick had signed for the package under the PO BOX listed as their processing center. The moment I tell the company rep that I purcahsed signature vefication from USPS and have proof someone signed for the package, the entire story/excuse suddenly changes.Being left on hold for 10 minutes, Gabby tells me she is going to go check the mailing facility. Upon returning, she begins to asks me about the contents of my package and how it looked, telling me she needs to know somehow that they are MY cards. I begin to explain in detail, my package, and the types of gift cards I sent. She essentially verifies each gift card i name, then after leaving me on hold again, comes back on the line and then asks me for each gift cards credit #.I start to get frustrated and explain I did not write down the gift card numbers, and that telling her the specific types of cards and their amounts should be more than enough information. She then tries to explain how they have thousands of the same company gift cards sent to them daily, and that without the card numbers I can't prove their exactly mine?!?! (Oh really, because the statistical odds of having the same exact cards sent that I named for the exact amount in an envelope with my name and address on it, is like what, 1 in a gillion?)Also, maybe it just my personal opinion but whatever happens to my gift cards once in the posession ABC Gift cards would fall under their liability wouldn't it? I mean if someone in their mailing facility is openining up and stealing gift cards without a transaction number, is that REALLY my problem?Anyway, after another extensive peroid of being left on hold, Gabby comes back on the phone to tell me that they will eventually find the cards? Wait, hold up, weren't you just having me verify the gift cards for you for the past 20 minutes about their type and amount, and now suddenly you don't or never had posession of them or my package? Ummm, you're joking right?Once I realized I couldn't prove if she personally found my cards, instead of getting more angry I just asked how long it would take to locate them. She told me it should take 2-5 business days, and once they found the cards they would make a transaction number for them and send me a check, or send them back.It has now been over 7 business days and my account and order history have not been updated, and none of my calls/emails have been answered. The fact that I even have to file a report on this company for $150.00 worth of gift cards is mind-boggling. How this company is allowed to operate and still be in business is quite beyong my comprehension and understanding. The only reason I can think is probably due to the amount of business this company gives to websites like this one, as well as the BBB.I would accept receiving my cards back, however, after reading numerous reviews about how the company sends people back cards with either different, destroyed, written on, or giftcards with no balance. I guess I should apologize for my lack of trust in such a well operated, satisfactory company such as ABC Gift Cards (SARCASM). I prefer the original transacton in which i entered to be honored, however I'm having a real hard time of beleiving at this point in time that this will ever be properly be resolved.