Yelp Autopost - Ashley Furniture HomeStore, San Diego - Michael Jedlowski, Glendale Arizona - Georgia Mills, San Diego - Southwestern Furniture of Wisconsin, LLC - Judy Rosario, Glendale Arizona Southwestern Furniture of Wisconsin, LLC Ashley Furniture HomeStore Ashley Industries Inept Miramar California
This place is terrible. DO NOT GO THERE. Never again will I buy from this company. Ok so to start, my husband and I (military family) just got stationed here in san diego, so we had a whole apartment to furnish. My husband saw the ad that the store was relocating so they were having a liquidation sale (which to start we were not informed this was considered a liquidation). Anyway, so we purchase a living room set, dining table, dinning chairs and a whole bedroom set. The nightmare started when they were supposed to call us for the delivery, which we NEVER got the call. Come to find out, they had all of our information wrong in the system because the guy wanted to rush us that day. Mind you we waiting over a month for a delivery because all of our stuff wasn't available. So the day of the delivery I get a phone call (after i had to have them correct all our information) saying that they cannot deliver our bed due to it being extremely damaged. Thats not what you want to hear after sleeping on the floor for months. But thats life, so i asked when will they have another one available. The response i got, They will have to call me back in about a week to let me know when it will be avail. Like HELLO! No, that's not acceptable, if you can tell us when shopping exactly when you will have things in stock, then im sure you can tell someone that has ALREADY PAID when you will have their item that THEY DAMAGED.Long story short my husbands texts me at work with a picture of our bed. The delivery guys said they didnt know it was on the truck, so they were trying to cover up what they thought was a lost item. Like, if they were honest I probably would have felt better because i understand mistakes happen. Ok so after that the last items we were waiting on was our dinning chairs which we were going to pick up at the warehouse because they came in at a later date. along with the lamps and accessories that was included in the living room set (which were customer pick up items only). So the day to pick up the chairs arrive, once again no phone call. So i call asking is it ok if i go to the warehouse to pick them up. The guy couldnt give me an answer and said there was a note in the systems from 3 DAYS AGO for a manager to call me. and they never did, surprise right! So it ends up being the chairs that I have already paid for, and waited two months for were discontinued. I was so furious, but just asked for my money back for the chairs. The person on the phone told me, they cannot refund us the money because it was a liquidation sale, and i would have to do a reselection. And in the midst of this i asked about the lamps and accessories and they told me they delivered them to use already, like NO they obviously state pick up ONLY (come to find out it was all wrong in the system). So I told them it's unfair i would have to reselect because i didnt like any of the other chairs, hence why i bought chairs from another set because i didnt like the ones that came with the table. So i ended up fighting with them for 3 days just to get my money back. At the end of that another surprise, we had gotten the fabric warranty with the sofa when we purchased it, well them they were putting it in the system they put it for the chairs.Like what idiots. So shes asked for the fabric spray back and i explained to her that was for the sofa, she then told me they had it down wrong. So i asked ok so then are we sure I got a pretreated sofa, she responded yes very quick. I asked how would i be able to tell that on my paper work...well guess what i cant. So i have a sofa that im not even sure is treated. Ok so i get my refund and the accessory thing all fixed, now go down to the warehouse to pick up my items, He gives me one huge box (which i assume has everything, granted i should have checked), but i get home and it was ONLY the lamps. SO needless to say i had to make ANOTHER trip out there. So finally i get my stuff and wipe my hands clean, only get now start getting phone calls a week later for 3 days straight of saying we can now pick up our stuff from the warehouse (which we've already done). So as you can tell there is NO communication and whatever system they use is obviously not helping them. Oh and the customer service SUCKS, i've never hated a company more than i do this one. I think they need to retrain and fire some people there. They will go out of business if they keep running it like they do.