AUTHOR HOUSE (XLIBRIS) I'VE PUBLISHED THREE BOOKS WITH AUTHOR HOUSE Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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1, Report #1104570
Dec 05 2013
11:02 AM
Author House (Xlibris) I've published three books with Author House/ Xlibris between 2005/2007 Bloomington Indiana
Author House and Xlibris ripped me off on royalty money I was due for three books I had published titled Waking Up, Hollowed Lands 1: Monster Crew and Pearl. Author House promised 4 to 6 percent royalty for every book I sold. I got paid for 1 book a quarter. Big deal for Author House, not me! I was the person who labored for hours writing the material for each book. Author House was paid for everything they did to publish my three books. In the contract Author House said that my book would be available at every book retailer online,(a good deal!) How about a big rip off! After promoting my three books through local radio ads, Fangoria and countless Thirfty Nickel ads, I was seeing results at the major online retailer's. I was happy to be published! Think again! rip off Gods changed that I got nothing.  
Entity: Bloomington, Indiana
2, Report #1141264
Apr 24 2014
06:21 AM
3, Report #152722
Aug 06 2005
07:23 AM
1st Books - Now Called Author House ripoff Bloomington Indiana
One of the largest difficulties in being a new author is getting someone to actually publish your work. I BEGAN by submitting my manuscript to 1st Books and getting soaked for $696 to start the publication process. Funny thing, the first thing that 1st book did was print off my manuscript for Hidden Sanctuary and mail off a very poor copy that looked like it had run off on an old style mimeograph machine. I was supposed to review it, make corrections and send it back. Which I did. I got a bill for an hour and a half of labor for a manuscript editing fee at $85.00 per hour. Oh yes, no further work would proceed until it was paid, regardless of the original $696 that I had ALREADY paid! I was forced to pay this ridiculous fee which I do not feel was earned because I had sent the updated manuscript WITH the correction and all they really needed to do was delete one file and put the new one in. Which they did not do because when I received my copies, they had printed the original manuscript with all of the errors still there. When I complained about this, my personal representative, Lucy Davis, suddenly refused to take my calls and I was transferred off to someone else. I had given the book title and publisher's name to a lot of my friends in hopes of sales. I later received a check for $1.45 for royalties, the rate for a single book. Our church has several members who publish books so we had a book signing party. I didn't expect my mother to show up with her copy since she was halfway across the country at the time. But when sixteen other people showed up with books, I knew something was wrong. Repeated request to 1st Books have gone ignored. I wrote and spoke to Brian Maddox at Author House and he also ducked my questions. In the original contract 1st Books agreed to take active promotional actions to promote the book. They have done nothing. Not one place theyu claim they sent press releases admit receiving them. Conveniently, for them, they altered the contracts shoretly after my book had been published and now refuse to honor the contract. Thier loophole is that as 1st Books they might have been required to honor the contract, but as Author House, they now evidently feel that they don't have to honor the contract. But then they never did before. It's up to you, but under any name be it 1st Books or Author House, these people are unscrupulous, disreputable, unreliable and dishonest. I won't do anymore business with them and you shouldn't either! Anybody out there know an HONEST publisher? I'm still looking because I have three manuscripts ready to go and nowhere to send them. By the way I contacted our local and state prosecutors and they refused assistance. I guess fraud and deception aren't worthy of their efforts unless it grabs big headlines. Funny thing, I thought I lived in America. Is THIS how Americans are supposed to treat other Americans? Decide for yourself! Dan Grantville, KansasU.S.A.
Entity: Blooington, Indiana
4, Report #575809
Feb 28 2010
09:04 PM
1st Books - Author House first book they first gave life to us as published authors. we had to be eaten just as a confined anamal would do to its young. they needed us to live. we are the bones that are left over. Internet, Indiana
I feel the pain of each of you that wrote your report. I am author powers. Some how someone by the name of Shelley Powers have allegedly stolen my identity. My book is called appossible ailment vs. a defiance of the judicial system. If you enter my Isbn 1418417750 on google the activies goes off the chart. Although there are many used and new books been sold on the market in many different book companies, my royality reports factually say close to zero since 2004.  I don't know if a mistake was made since Shelley Powers is claiming to be the author of my book and it is on her personal web site. Maybe she is getting my royalties.  The strange thing is that my picture is on the back of the cover of the book. But, yet she is allowed to pretend to be the author. if you go on (((link redacted)))and enter my isbn, it would be undisputable who's the true author. It is strange that there is no picture of my bookcover. Athough this has happen to me, when ethics appears to not be an issue in business, then someone has to be a victim. Since we are victims and we are united by our fate, someone has to carry the torch of our burden. We must become strong enough to not take this experience personally. It is our job  as victims to become focused and to set the ground work for the future being changed for any would be victim. Although each of us was hurt in our own way, the company which had allegedly vitimized us has not yet awaken to the point of evolving past what appears as a trapped anamal having to eat its young. We have the power to awaken them, and to show them that the world is bigger than a cave. We as authors have the abilities to bring experiences inside of people who are not capable of actually experiencing that event. This company that had appeared to have victimized all of us don't really need us to remain victims any more. They really need us. Wether it be you, me, or any future would be authors, we are the life giving substance of their existance. They can't continue to devour us in their possible fear of a bad economy(cave). We are an unpleasen feed back for the company. If they want to beat their competition, then they must evolve past what would be  considered primitive instincts. Lets contact the Attorney General and explain to him that we want Author House to awaken and to become a butterfly. We all would see its beauty while in flight. Be stronge and be united. After all, since we are authors we all could compile our stories together, enter our evidence, and create a big book with each of our experiences and get it published. laugh! good Idea.CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: Internet, Indiana
5, Report #1211067
Feb 23 2015
12:15 PM
Author Solutions / Author House Xlibris;i,Universe;Partridge Africa;Partridge Singapore Authors Beware London;Bloomington Ohio;Manilla Phillipines Internet
 Author House, Xibris, I.Universe and Partridge are all part of the Author Solutions stable and as a victim of their extortionist tactics and unethical business practices, I reserve the right to share my experience with authors on a global scale. I was assisted in publishing my first book by Author House. I was mega impressed by the speed and efficiency with which the whole process came together. I had paid them a fee, which I considered fair and believed that I had received value.  It took some time for the dawn of reality to emerge and by then I had been suckered in like sheep to the slaughter. Reality being that they're crooks.  Firstly, the ink was barely dry and I got a call from the marketing department telling me what a wonderful book I had written and that it was destined for best seller status, but like any new product. it needed promoting. I was given a glowing resume' of how they had helped obscure authors out of obscurity and into the spotlight of publishing fame. Skeptical I was, but when presented with what they had in mind, I had to admit that it sounded pretty damn good. I invested $ 5,000.00 in the package they offered me and received in return about $ 200.00 in value. What they delivered was planets away from the package I had paid for. What surprised me was the speed with which they offered me a 50% refund when I finally got one of their directors on the phone. They still made a packet out of me without delivering anything that remotely resembled a marketing package. I guess the rapid refund was a gesture designed to shut me up.  Before the dawning of reality, their sales department was onto me..This book is best seller material they said. You just have to have it printed for distribution in the States. It will fly off the shelves and we will actively promote it.. Yeah right!!.. I paid $ 9,500.00 to have 3,000 books printed and immediately the money left my account they went into silent mode. It took me 3 months to get answers as to the status of the books and discovered that they were in a warehouse in Ohio awaiting orders from online booksellers. No active promotion, no flying off shelves, no intention to honor their undertaking.  ROYATY TIME! I received my first royalty statement a month later than it was due, which understated sales that I was aware of by 52 books. When I queried that, I was told to provide evidence of the sales that I was claiming. But the account with online booksellers was in the name of Author House and I could not gain access to the records without the authority of the account holder.. Author House. Would Author House provide me with the required access?. No chance!  And the check for the royalties due against the understated sales?.. Oh thats in the post... We posted it on 30th May... Well August is nearly over and I still don't have the check. The books that have been gathering dust in Ohio are now supposed to be shipped to me in South Africa, but they cannot find a carrier to handle the shipment. (30 boxes of books??,. C’mon!) only a half wit would believe that. I don't even know if the books were ever printed and I suspect not. After having demanded that they send them to me so that I could take control, one delay has followed another and after two months of wrangling I'm told they're on the way, but guess what?.. They can't find a copy of the waybill or any reference to the consignment. . They also keep ducking my request to provide evidence of their print run.. I wonder why?  Oh YES!!!... I'm angry. I reserve the right to be. I can categorically state without fear of reprisal that the Author Solutions group are publishing predators. They prey on the vulnerability and inexperience of first time authors who are duped into believing their falsehoods.  I would strongly recommend that anyone about to publish, stay very clear of these institutions.  I wish I had.Author House, Xibris, I.Universe and Partridge are all part of the Author Solutions stable and as a victim of their extortionist tactics and unethical business practices, I reserve the right to share my experience with authors on a global scale.  I was assisted in publishing my first book by Author House. I was mega impressed by the speed and efficiency with which the whole process came together. I had paid them a fee, which I considered fair and believed that I had received value.  It took some time for the dawn of reality to emerge and by then I had been suckered in like sheep to the slaughter. Reality being that they're crooks.  Firstly, the ink was barely dry and I got a call from the marketing department telling me what a wonderful book I had written and that it was destined for best seller status, but like any new product. it needed promoting. I was given a glowing resume' of how they had helped obscure authors out of obscurity and into the spotlight of publishing fame. Skeptical I was, but when presented with what they had in mind, I had to admit that it sounded pretty d*** good. I invested $ 5,000.00 in the package they offered me and received in return about $ 200.00 in value. What they delivered was planets away from the package I had paid for. What surprised me was the speed with which they offered me a 50% refund when I finally got one of their directors on the phone. They still made a packet out of me without delivering anything that remotely resembled a marketing package. I guess the rapid refund was a gesture designed to shut me up.  Before the dawning of reality, their sales department was onto me..This book is best seller material they said. You just have to have it printed for distribution in the States. It will fly off the shelves and we will actively promote it.. Yeah right!!.. I paid $ 9,500.00 to have 3,000 books printed and immediately the money left my account they went into silent mode. It took me 3 months to get answers as to the status of the books and discovered that they were in a warehouse in Ohio awaiting orders from online booksellers. No active promotion, no flying off shelves, no intention to honor their undertaking.  ROYATY TIME! I received my first royalty statement a month later than it was due, which understated sales that I was aware of by 52 books. When I queried that, I was told to provide evidence of the sales that I was claiming. But the account with online booksellers was in the name of Author House and I could not gain access to the records without the authority of the account holder.. Author House. Would Author House provide me with the required access?. No chance!  And the check for the royalties due against the understated sales?.. Oh thats in the post... We posted it on 30th May... Well August is nearly over and I still don't have the check. The books that have been gathering dust in Ohio are now supposed to be shipped to me in South Africa, but they cannot find a carrier to handle the shipment. (30 boxes of books??,. C’mon!) only a half wit would believe that. I don't even know if the books were ever printed and I suspect not. After having demanded that they send them to me so that I could take control, one delay has followed another and after two months of wrangling I'm told they're on the way, but guess what?.. They can't find a copy of the waybill or any reference to the consignment. . They also keep ducking my request to provide evidence of their print run.. I wonder why?  Oh YES!!!... I'm angry. I reserve the right to be. I can categorically state without fear of reprisal that the Author Solutions group are publishing predators. They prey on the vulnerability and inexperience of first time authors who are duped into believing their falsehoods.  I would strongly recommend that anyone about to publish, stay very clear of these institutions.  I wish I had.Author House, Xibris, I.Universe and Partridge are all part of the Author Solutions stable and as a victim of their extortionist tactics and unethical business practices, I reserve the right to share my experience with authors on a global scale.  I was assisted in publishing my first book by Author House. I was mega impressed by the speed and efficiency with which the whole process came together. I had paid them a fee, which I considered fair and believed that I had received value.  It took some time for the dawn of reality to emerge and by then I had been suckered in like sheep to the slaughter. Reality being that they're crooks.  Firstly, the ink was barely dry and I got a call from the marketing department telling me what a wonderful book I had written and that it was destined for best seller status, but like any new product. it needed promoting. I was given a glowing resume' of how they had helped obscure authors out of obscurity and into the spotlight of publishing fame. Skeptical I was, but when presented with what they had in mind, I had to admit that it sounded pretty damn good. I invested $ 5,000.00 in the package they offered me and received in return about $ 200.00 in value. What they delivered was planets away from the package I had paid for. What surprised me was the speed with which they offered me a 50% refund when I finally got one of their directors on the phone. They still made a packet out of me without delivering anything that remotely resembled a marketing package. I guess the rapid refund was a gesture designed to shut me up.  Before the dawning of reality, their sales department was onto me..This book is best seller material they said. You just have to have it printed for distribution in the States. It will fly off the shelves and we will actively promote it.. Yeah right!!.. I paid $ 9,500.00 to have 3,000 books printed and immediately the money left my account they went into silent mode. It took me 3 months to get answers as to the status of the books and discovered that they were in a warehouse in Ohio awaiting orders from online booksellers. No active promotion, no flying off shelves, no intention to honor their undertaking.  ROYATY TIME! I received my first royalty statement a month later than it was due, which understated sales that I was aware of by 52 books. When I queried that, I was told to provide evidence of the sales that I was claiming. But the account with online booksellers was in the name of Author House and I could not gain access to the records without the authority of the account holder.. Author House. Would Author House provide me with the required access?. No chance!  And the check for the royalties due against the understated sales?.. Oh thats in the post... We posted it on 30th May... Well August is nearly over and I still don't have the check. The books that have been gathering dust in Ohio are now supposed to be shipped to me in South Africa, but they cannot find a carrier to handle the shipment. (30 boxes of books??,. C’mon!) only a half wit would believe that. I don't even know if the books were ever printed and I suspect not. After having demanded that they send them to me so that I could take control, one delay has followed another and after two months of wrangling I'm told they're on the way, but guess what?.. They can't find a copy of the waybill or any reference to the consignment. . They also keep ducking my request to provide evidence of their print run.. I wonder why?  Oh YES!!!... I'm angry. I reserve the right to be. I can categorically state without fear of reprisal that the Author Solutions group are publishing predators. They prey on the vulnerability and inexperience of first time authors who are duped into believing their falsehoods.  I would strongly recommend that anyone about to publish, stay very clear of these institutions.  I wish I had.Author House, Xibris, I.Universe and Partridge are all part of the Author Solutions stable and as a victim of their extortionist tactics and unethical business practices, I reserve the right to share my experience with authors on a global scale.  I was assisted in publishing my first book by Author House. I was mega impressed by the speed and efficiency with which the whole process came together. I had paid them a fee, which I considered fair and believed that I had received value.  It took some time for the dawn of reality to emerge and by then I had been suckered in like sheep to the slaughter. Reality being that they're crooks.  Firstly, the ink was barely dry and I got a call from the marketing department telling me what a wonderful book I had written and that it was destined for best seller status, but like any new product. it needed promoting. I was given a glowing resume' of how they had helped obscure authors out of obscurity and into the spotlight of publishing fame. Skeptical I was, but when presented with what they had in mind, I had to admit that it sounded pretty damn good. I invested $ 5,000.00 in the package they offered me and received in return about $ 200.00 in value. What they delivered was planets away from the package I had paid for. What surprised me was the speed with which they offered me a 50% refund when I finally got one of their directors on the phone. They still made a packet out of me without delivering anything that remotely resembled a marketing package. I guess the rapid refund was a gesture designed to shut me up.  Before the dawning of reality, their sales department was onto me..This book is best seller material they said. You just have to have it printed for distribution in the States. It will fly off the shelves and we will actively promote it.. Yeah right!!.. I paid $ 9,500.00 to have 3,000 books printed and immediately the money left my account they went into silent mode. It took me 3 months to get answers as to the status of the books and discovered that they were in a warehouse in Ohio awaiting orders from online booksellers. No active promotion, no flying off shelves, no intention to honor their undertaking.  ROYATY TIME! I received my first royalty statement a month later than it was due, which understated sales that I was aware of by 52 books. When I queried that, I was told to provide evidence of the sales that I was claiming. But the account with online booksellers was in the name of Author House and I could not gain access to the records without the authority of the account holder.. Author House. Would Author House provide me with the required access?. No chance!  And the check for the royalties due against the understated sales?.. Oh thats in the post... We posted it on 30th May... Well August is nearly over and I still don't have the check. The books that have been gathering dust in Ohio are now supposed to be shipped to me in South Africa, but they cannot find a carrier to handle the shipment. (30 boxes of books??,. C’mon!) only a half wit would believe that. I don't even know if the books were ever printed and I suspect not. After having demanded that they send them to me so that I could take control, one delay has followed another and after two months of wrangling I'm told they're on the way, but guess what?.. They can't find a copy of the waybill or any reference to the consignment. . They also keep ducking my request to provide evidence of their print run.. I wonder why?  Oh YES!!!... I'm angry. I reserve the right to be. I can categorically state without fear of reprisal that the Author Solutions group are publishing predators. They prey on the vulnerability and inexperience of first time authors who are duped into believing their falsehoods.  I would strongly recommend that anyone about to publish, stay very clear of these institutions.  I wish I had.
Entity: Internet
6, Report #1051737
May 17 2013
01:34 PM
Author House INCOMPETENT BUFFOONS Bloomington Indiana
 I stupidly agreed to publish a second book with Author House after the months long nightmare associated with the publication of my first book. From what I can determine this is a scam.  Promises were made to promote my book and now, having receieved amateuristic marketing materials I wouldn't line a bird-cage with, I am told that marketing is entirely up to me. The linguistically challanged phone people in the Philippines refuse to put my calls through to the office in Indianna. I was assured the 'Clarion Review' I paid extra for, was how bookstores choose books to carry and now, weeks after approving the Galley, I'm told, Oh no...YOU have to contact each bookstore in the US that you want to carry your books, and YOU have to ask them if they will please read the Clarion review...and then...ask them to please carry your books.  I've been lied to all the way down the pike and they have more than $3,500.00 of mine and I want it BACK.       
Entity: Bloomington, Indiana
7, Report #972476
Jan 23 2013
11:21 PM
Trafford Publishing books, Xlibris, Palibrio, Author House, author solutions Trafford Publishing's scams Bloomington, Indiana
Ive read countless of negative comments online about Trafford Publishing and I was skeptical to believe those at first, but now I believe everything I read about this book, which in my opinion is a criminal organization. They are shameful comments, so Trafford should be ashamed. After I published a book with Trafford, two years later I contacted them to ask for my royalty. They said, there was an outstanding balance that needed to be paid and because of that the book was never published. This, despite the fact that I paid the publishing fee in full, they have already sent me a royalty payment and have received my free copies. I lost it. So I called and talked to Eugene Hopkins, a person at the top of the food chain so to speak, and he said, Ive never talked to you before. He has selected memory, because conveniently he didnt remember that we have talked before regarding some issues that I had with Hunckler one of the production guys. I spoke to Eugene Hopkins on the phone and exchanged e-mails with him. After going through all the e-mails that I received from the different people working for Trafford, I found Mr. Hopkins in my contact list. Imagine that you are being robbed or have been robbed. I have added a few names of the people that had exchanged e-mails with me; they are more than that. When I first contacted Trafford, Demond Dee Jefferson was the very first person that I dealt with and the person that sold me the publishing package. He sent me an e-mail confirming my agreement based on the payment and to let me know the book was going to be sent to production to be published. It is mind-boggling and hard to understand why would the book be sent to production, I received my free copies, I received a royalty payment already and two years later, I am told the book was never published and the production was put on hold because of an outstanding balance. Here is a site provided by Trafford Publishing promoting the book: http://www.amazon.com/Un-Dominicano-Peligro-Spanish-Edition/dp/1426923104 This is one of the many comments that I found online about Trafford: I simply cannot get anyone to respond to my e-mails on a book I am publishing with the company. The company says my book has already gone on sale, though they are obligated to provide me with a sizeable number of free books for my book launch they have not and are not responding to e-mails. Does this sound familiar? Did I get robbed? Is Demond Dee Jefferson a fraud and didnt work for the company? Is Jennifer Mitchell a fraud and doesnt work for Author Solutions? Why would all of these people be dealing with me assuming the publishing fee was paid already and dealt with me post production? If there was an outstanding balance, she wouldve told me that and she never did, because I paid in full to Dee Jefferson. I meanbased on my experience, Trafford is the biggest scam as a publishing company, which is why I requested that my book be pulled out of circulation. Surprisingly, in the month of October (2012), somebody from Trafford contacted me offering to sell me copies of the book at a discount price. I told him: Are you people for real? This book is supposed to pulled out of circulation. As it turns out, they are still selling my book. Are they thieves or what? I know people that have purchased my book before and after I asked Trafford Publishing to pull my book out of circulation. I am considering getting a lawyer involved. Here are the names of the people that I dealt with. They are all criminals. Be careful with Trafford. It you could your worst nightmare. Eugene Hopkins ehopkins@authorsolutions.com Demond Dee Jefferson djefferson@trafford.com Jennifer Mitchell jmitchell@authorhouse.com Maria Van Santen mvansanten@trafford.com Courtney Fleck cfleck@trafford.com Matthew Hunckler mhunckler@tarfford.com What they are saying: djefferson@trafford.com Jennifer Mitchell jmitchell@authorhouse.com Maria Van Santen mvansanten@trafford.com Courtney Fleck cfleck@trafford.com Matthew Hunckler mhunckler@tarfford.com What they are saying: Trafford was acquired by Author Solutions on April 2009. I signed a contract with Trafford December 2008 and paid for it. Since March they have my PRINT READY book with all the files for the cover and webpage. I have not received the pysical proof until today (July 6) I simply can not get anyone to respond to my e-mails on a book I am publisihing with the company. The company says my book has already gone on sale, though they are obligated to provide me with a sizeable number of free books for my book launch they have not and are not responding to e-mails. Trafford has great sales people and terrible ethics. Upon contracting with them for my book of 120 pages, I was quoted an author price of 6.53 and a retail price of 13.74. I have this in writing. My book came to 112 pages 8 pages less than quoted and they placed the author price at 10.49 published a book with Trafford under their Webblazer program that was offered at a considerable discount. Everything was pretty good up until proof reading time: They have a very sloppy printer. When I sent in my list of changes, it came back with even more needed! Whole paragraphs In Ontario, 2005 paid over $3, 000 to have book published with a promise of marketing the book. I received some books and then paid for more. I wrote and phoned re: royalties as I saw the book advertised but never received any royalties as promised from Trafford. RECENTLY SENT MY MANUSCRIPT TO TRAFFORD.I PAID FOR BASIC EDITING.I WAS MAKING WEEKLY PAYMENTS.THEY WOULDNT EVEN LOOK AT THE MANUSCRIPT UNTILL ALL PAYMENT WAS DONE. I PAID FOR BASIC EDITING.NOW THEY TELL ME I NEED CONTENT EDITING WHICH IS OVER $300.00 .NOW THAT IS PAID FOR. THEYRE..
Entity: Bloomington, Indiana
8, Report #452246
May 15 2009
12:39 PM
Author House ,Author House, nearly 2000, big letdown, unprofessional workmanship overload Bloomington Indiana
Author House staff with their convincing sales pitch, convinced me to have my book published by them. Great loss! Great regret! The font size I sent was changed, saying its too large. I was talked out of my voiced and written dissatisfaction, with the illustrations, I complained about the layout; the galley. I was talked out of all my objections, and was convinced that it was all fine, against my better judgement, and so I signed off the galley, after being told, 'We know what we are doing, we do this everyday, you are becoming anxious and wirrying over nothing.' I was right, my fears were all founded, I had a right to worry and be anxious; the book is unsaleable, because of bad presentation; Author House messed my book up, big time! and its over priced, despite my strong objections, I was forced to accept their final pricing. I was told because its a colour book and has many pages and illustrations. There are only nine, and they made them large. I was badly advised in every way. As my 1st book, I was inexperienced, my lack of knowledge in book publishing was used against me and cost me a gret deal of money; writing is my only work, I have no income. My fears, which I voiced, but was convinced otherwise, and signed acceptance through desperation, was founded, my book is unsaleable. I have since made several complaints, Author House have now offered to do corrections, but at my expence. This I have objected to and have asked them to accept responsibility, because I feel strongly about the fact that they should know better, and knew what they were doing. I have asked for my book to be corretly republished or my money be given back to me. (I am waiting.) I have received pleasing reviews about my story, which is the first in the series. I hope that my book will be rebublished and correctly priced, which will hopefully enable it to get a chance on the book shelves in the shops, as its a good story. Sia LondonUnited Kingdom
Entity: Bloomington, Indiana
9, Report #466519
Aug 15 2012
08:42 AM
Xlibris.com is a scam dont waste your time and money Internet
Xlibris.com is the bigiest ripoff you will ever finde in the self publishing industry. they jack up book prices to assure that you will never sell a single book . they ignore emails and never return phone calls. i published a 132 page book with them and not only does it look like crap the 2 author copies that they sent me were damaged and childlike quality! when i told them about it they returned my email after 2 months and told me that they cant control the damage caused during delivery lol what a joke they also listed my book at a price of $30 for a 132 page book when I asked them to lower the price they told me they cant and that was the standard price for a book of that page count so i asked them if my book had 350 pages what it would coast and they told me it would be listed at $99.99 lol who the heack is going to buy that and lets face it most books are between 200 and 300 pages . this site is a scam and a ripoff stay clear.. choose any other selfpublisher but please dont waste your time with these loosers also there ridiculas customer service is the worst i have ever delt with one non english speaking person after the next.. XLIBRIS.COM IS A SCAM AND A RIPOFF ONCE THEY GET YOUR MONEY THEY DONT GIVE A CRAP ABOUT YOU AT ALL! STAY CLEAR OF XLIBRIS.COM Ronnie staten island, New YorkU.S.A.
Entity: Internet
10, Report #105765
Aug 27 2004
04:09 PM
1st Books - Author House ripoff They charged me 489 dollars to do my book in E-form for the internet they just took my money Bloomington Indiana
I started over a year ago to have my book formatted for the internet. I sent them a copy of my already published book for a refference. they ignored it. I had to edit their mistakes and practly re-write the entire book. They assured me that the book would be ready in April in time for the InterNational expo and that I would have new books printed for me which I could sell as well as post my book on the web. it did not happen, I still have no books from them. I asked for my money back as they have done nothing. they not only refused but totally ignored me. I have reported them to the U.S. postal service , the Attorney General of Indiana, the better business bureau, to no avali. I would not expose any author to the nonsense that this company put me through. Sincerly, William Shaker Heights, OhioU.S.A.
Entity: Nationwide
11, Report #852564
Mar 12 2012
12:05 PM
Xlibris Corporation Author House (parent company) Fraudulent Sales Reports - All Around Ripoff Scam Bloomington, Indiana
 When I decided to self-publish my first novel, I found a company in Indiana ~ Xlibris Corporation.  I did my research and from all accounts, the company appeared reputable.  My representative was extremely helpful in getting my process up and running smoothlyor so I thought.  Once the company had my money and there was no turning back financially, I was no longer able to reach anyone that spoke (or understood) proper English.  Suddenly everyone I was connected to was located in the Phillippines and working from a script.  None of their responses had anything to do with the questions I was asking or the reason for my call.  None of the people I originally dealt with in Indiana were available by phone. It wasnt until after they had my money that I learned nothing would happen with my book unless I paid more money, and lots of it.  Stores wouldnt purchase the book unless I paid another fee for insurance; no marketing would be done to sell the book unless I paid another fee for marketing services.  All of these fees were thousands of dollars.  None of my phone calls were being returned when Id call about suspected sales that werent being credited to my royalty account.  Then a friend told me she purchased my book in October of 2011 and another said she bought it in December of 2011, both directly from Xlibris Corporation.  I am holding the receipt from her purchase in my hand as I write this report.  It is dated October 14, 2011.  Unfortunately for me, my Xlibris account shows no sales since April of 2011.  No one at Xlibris will tell me what is going on.   For over a month now, Ive been trying to reach someone in Indiana about the fraud being committed against the sale of my book.  Every time I call Indiana, I get transferred to the Phillippines.  I demanded an audit of my sales and was told one would be conducted immediately and I would receive a call back in 2-3 days.  Its been ten days and no call every came.  So I followed up with another call to Indiana today, and again was transferred to the Phillippines.  The woman I spoke with, who I was informed was an attorney in the companys legal department, says she is only a customer service supervisor and knows nothing about an audit on my sales.  Butshe would look into it and get back to me in 2-3 days.  Click!!! Do not do business with this company.  They will take your money, sell your book and steal your royalties out from under your nose.  Youll never get the same person on the phone twice.  Who knows how many copies of my book they have sold and havent paid me on.  Theres no way to get that information either because no one understands you when you call or calls you back when you leave a message. 
Entity: Bloomington, Indiana
12, Report #441789
Apr 08 2009
05:13 AM
Author House / Author SOlutions I paid $2300. for edit and publish, I'm making 1.00 something off each book Bloomington Indiana
I wrote a book about my grandfather and I paid Author House $2300.00 to edit and publish my book, when the price agreement came up it showed $13.00 for the hard cover and 8.00 for the soft, this agreement was reached on because the book had 164 pages and anymore than that the book wouldnt sale. But it's listed at a higher price at other places ( The price of $13.00 and $8.00 shows up at the author house website) they said I agreed to 22.00 at Barnes and Nobles and Amazon, but I sure don't recall that, nor agreeing to the price of a 1.00 something a book. There are other things they did that I didn't like. I have missing text and missing pictures. I told them to remove some picutres, but they didnt' ask which ones. They took many things upon themselves. Then when I complained I was blasted and told they did what I wanted. Oh they train their employees well. They can make you feel so guilty. They asked me for extra money for a mistake THEY made. (Saying you didn't catch the mistake so you will have to pay for it.) They left many mistakes in my book, it would have cost me more to have fixed. I paid 1000.00 for editing and they didnt' even do a good job. Clc Bloomington, IndianaU.S.A.
Entity: Bloomington, Indiana
13, Report #536336
Nov 15 2011
12:59 PM
Perission Entertainment Harry T. Kean Jr., Harry Keane, Harry Keane Jr, HK, hkproducer@yahoo.com, hkproducer@hotmail.com, hkproducer@gmail.com Perission Entertainment (Harry Keane) Did not produce The Bible Game Lawrence, Fremont, IMAGINEX, Wegener, Bill Richardson, Texas
Investor Beware ! The phone number to contact never picks up. The Bible Game listed on other christain websites our out of stock and posted way before the request for investors and before Perission or Nu Vista Studios existed on the web.  The book has not sold well for some reason and is not stocked well on the sale websites.  Can be found on Amazon or E-bay but there is little know of the original author.  It is similar to a business plan example produced by CBNET a caribbean small business supporter. You may be told when you arrive at the warehouse that the game is out of stock and please return.  When you return the office will be closed. Beware of  this scam and do not provide money without a lawyer's review of documents or to secure a copy. Perission Entertainment of www.perission.com did not produce The Bible Game as indicated on the web site. If you are an investor I suggest contact the above name to verify the conditions the Game was acquired and if there are any pending suits to prevent the sale. This is the link of a post for The Bible Game in 2004 The game was acquired by Harry Keane that, I believe, should be investigated. The origin comes from   Lawrence, Fremont, IMAGINEX, Wegener, Bill IMAGINEX is the publisher of the board game originating in England. The ISBN number has a starting digit of 0 which indicates it was published in in an english speaking country. The game has and ISBN number containing 10 digits.  This means it was produced prior to 2007.  Around the time Harry was scamming his Italian fine dining resturant in Plano.   This site explains the ISBN number http://en.wikipedia.org/wiki/International_Standard_Book_Number Perform a Google search on the ISBN numbers alone and see what you find: New Testiment Version   ISBN: 0975362011 Old Testiment Version    ISBN: 0975362003 If you are an investor I suggest that you contact the above name to verify the conditions the Game was acquired and if there are any pending suits to prevent the sale. This is the link of a post for The Bible Game in 2004 http://www.chegg.com/details/bible-game-new-testament-the-bible-game-new-testament/0975362011/
Entity: Richardson, Texas
14, Report #876528
May 01 2012
09:34 AM
Author House Publishing Deception, they made alot of promises they did not keep. Internet
 I paid Authorhouse a little over 1,300 dollars for the editing of my book, media alert, personalized picture of myself and standard paperback publishing. My book is terrible, it has mispelled words after editing was approved, my picture was not added and the author name was something I wasn't named by my parents. I am a first time auhtor who was really excited about my new book and now have no trust for companies. I would like to join any class action law suit, if there is not one out there I will be filing an indivdual one for myself and if anyone like to join we can. They do need to be stopped, it seems as if they don't care about the little guys only the big names that has published with them. 
Entity: , Internet
15, Report #1005892
Jan 30 2013
05:24 AM
Author House Publishing AuthorHouse Refund of $0.00 for $2,299 Package, Internet
I purchased the Pinaccle Package from Authorhouse's Self-Publishing deals online and made a full payment of $2,299. It was for my very first book. A children's novel entitled - only about 120 pages long. I had never been published before and, at twenty years old, thought it would be a good way to promote myself as an author to have a published novel under my belt. It all started on the wrong foot. Julie, the representative I was put with, would not listen to my requests. She ignored my request for an editting service (which would have earned the company $1,275). She only wanted the basic information so she could move my book onto formatting. I was very upset that my needs weren't being met and when I was pushed onto the second step (the formatting process) I requested a cancellation.Two months went by and I waited quite patiently- as they said it could take up to 30 days. Finally, after recieving no refund, I called Authorhouse. The representatives told me I had been issued a refund of $0.00. Upset, I asked why. They said my book was finished and I explained that it absolutely was not. So they said they would get me in touch with a higher representative.Well when I contacted him he pointed out that I would only recieve a $526.00 refund. Why? My book had already been formatted and I needed to cover the fees for the consultation and formatting. I tried to explain that my book had been pushed onto that step before I was ready (hence the reason I cancelled to begin with). That's when he pulled out the terms and conditions stating I would only recieve a 25% refund once the book had been done formatting. And I would only recieve a 50% refund if my book manuscript had been submitted. I continued to argue that I had not approved my book to be formatted, but my arguement was ignored. Needless to say none of the refunds were ultimately issued to me and I ultimately had to file a claim with the BBB (who is now looking into it). So far, here are all of the services/products I paid for and I did not recieve:30 Book StubsBook Signing KitBarnes & Noble ListingBook Sellers Return ProgramBook Buyer's PreviewMarketting KitAmazon and Google ListingsCopyright Registration5 Hardcover Copies20 Paperback CopiesISBN AssignmentOnline DistributionMarketting CouncelationBookstore AvailabilityComplimentary Author CopyDigital Formatting and DistributionHardcover FormattingLibrary of Congress Control NumberElectronic Proof And I have been issued exactly $0.00 as a refund:. From the very beginning Authorhouse ignored my requests and rushed me through the process. Now I see why, as they have written in very small print all of the fees that occur as each step is reached. Authorhouse assumed that a twenty-year-old girl who writes children's books could easily be taken advantage of. And as of right now they are correct. But I will not stand to be walked on. My feelings are hurt and my hopes of being a writer are temporarily shattered. Buyer's beware... they promise great feats and offer a lot of opportunities to lose money.
Entity: , Internet
16, Report #1199095
Jan 03 2015
07:17 AM
Author House They helped themselves to my account after I canceled Internet
   In December of 2014, I saw an ad for Author House publishers. I had a children's book I was thinking about publishing. I called the number, and the represenitive talked me into a package. He assured me that if I was dissatisfied, I could cancel and receive a refund. I later discovered about their disreputable reputation, and decided to cancel. They told me I would be receiving a check, minus $180 for administration fees. I never received the check, in fact they stole another $340 out of my account with the numbers I had given them. I didn't think they would have the audacity to do that, but they did. They took me for about $700, and  I never submitted a thing to them. If anyone wants to file a class action suit, hit me up.
Entity:
17, Report #1199251
Jan 04 2015
05:58 AM
AUTHOR HOUSE SOLUTIONS RIP OFF TOOK MY MONEY, POOR EDITING JOB, HARASSMENT. Bloomington Indiana
I was harrassed by author house to buy ads. I refused. They did a poor job in the editing of my book. after I received it I still saw tons of errors. they can fix their contracts in their favor, after all they are a publishing company and can change things in thier favor. I asked to see my contract but they refused to show it to me, stating I had one already. BBB and the Attorny general refused to touch them when I complained and told me their was nothing I could do. I paid them 2100. for publishing, and 1500.00 of that was supposed to be for editing costs. They sent me a letter from their attorney to quit bothering them over what they called was my mistake for choosing to be paid a low amount in the contract. It was a fixed contract that made it look like it was in my favor but changed to be in theirs. It's a bait and switch contract. Beware of this company. 
Entity: Bloomington, Indiana
18, Report #1164933
Jul 25 2014
10:33 AM
Author House A CRIMINAL company which steals money Bloomington Indiana
Author House is a CRIMINAL company which steals wrighters` money. Many of them are trained psychics, so they try to hypnotize authors during phone conversations. I notieced that they are reading my e-mails in real time, while I`m compousing them; also they are monitoring all websites which I`m visiting. Are they a secret service company? It will not surprise me if they are delating e-mails which authors send to other publishing houses.  They have hundreds of complains from the authors and many times were broght to cort. How come they are still working and keep stealing authors money? Somebody in the government must be protecting them. I`m Aslan Dzitiev, author of the book The Natural Laws of Human Life (2013). In my case they deliborately hid the book from people, so nobody could see and buy it. I lost $5000 with them.  You can see the book at: sites.google.com/site/aslandzitiev
Entity: Bloomington, Indiana
19, Report #611736
May 24 2011
09:54 PM
Author House / Author SOlutions royalties unfair money Bloomington, Indiana
The finished book is top notch but they (Author House) will really get you in the pocket book. I recently was told that 28% of my royalties were being withheld because they did not have my social security number on file. This information was provided to them in December of 2009. I provided the information again last week and they now say that the royalties cannot be refunded to me. Also, when I paid the initial fees for publication I specifically asked if there were any hidden costs for shipping and such of books that were included in my package. I was told there were no other charges. When I didn't receive the books that were included in my purchased package I contacted them and was told that I would have to pay the shipping. They make very nice books but they rip you off any way that they can and when you question this they just write off your concerns and say that there is nothing that can be done to correct the problem.
Entity: Bloomington, Indiana
20, Report #607038
May 25 2010
08:52 AM
Author House first book Author House appears to have lost control of the publishing industry Inbloomington, Indiana
This is author powers. Dwain Powers Williams the author of A possible ailment vs. a defiance of the judicial system ISBN: 1418417750 and 1418417734. Under the direct supervision of the attorney general office of Indiana, in file number 10-CP-52197. Allison Wolfe letter written on May 18, 2010 state: that they feel the matter between Author House and me is breach of contract or breach of warranty. Athough the Attorney General Office would like to roll over and to pretend that this matter is personal, they have a fiduciary reponsibility to protect the general public at any cost. No breach of anything by any one in our society should be allowed to exist or allowed to continue to exist without protecting the public. No book, no product, no tangable or no intagable items, should be fraudently used on the general public for profit or for any benefit. Nor should it continue to be allowed to exist for the benefit of our public officals possibly rolling over under the pressure of creating a true solution to a complicated problem. If Shelley Powers did not write my book and it is being fraudulenty sold under that name also to the public, then this matter should not be considered personal. If Author House or I were taken out of the equation by an intellegen observation, a duty to the public must still exist by our public officials. To hell with my problems and to hell with Author House problems, the attorney general office must be equippted with the right people consciouse enough to not roll over for any big companies. They must be conscouse enough to learn to see past deception, to detect where it came from, and to what purpose it is being used for on the public. They must learn to avoid the road of least resistance by any means. Combining my problems with Author problems and making this matter personal does not give service to the public, nor does it create a solution for the general public interest in stopping a violation to the public. The Attorney General reponse is an irresponsible use of the public office, and it should be considered unconstitutional to allow fraud and to allow deception to contiue with out invoking the powers of the  people office. Fraud or deception must not be allowed to exist on any level in our great socitey.  Two entities problems must not be confused, must not be combined or must not be intertwoven as a means to a solution for a disposal of a file.  Author House stated in their response letter that they are not affiliated or know a Shelley Powers under the direct supervison of the attorney general. If my book could be sold or purchased under the name Shelley Powers, then this should represent proof that Author House lost control over the book publishing industry a long time ago. My book was published in 2004. I am only an author. I have no power over faud and deception other than what was written in this tex.  Both Author House and The Attorney General must take on an unpleasent task of ridding our society of untrue facts. In order to remain in power(both of them), they must have the moral and ethical compass to guide them in this darken area in the publishing industry. The public have the right to be informed and be protected. Arise any knight and become the defender of the public!
Entity: Inbloomington, Indiana
21, Report #717768
Apr 15 2011
06:10 AM
iUniverse Author House - AuthorHouse - Xlibris - Bertram Capital Management - Author Solutions - Trafford Publishing - Wordclay DANGER! BEWARE! FRAUD! and let's not forget CLASS ACTION Internet
I sat in the Bada Bing today and thought about this awful situation for a long time. The corporate officers and certain employees of these entities deserve to be pictured in handcuffs on the front page of every significant newspaper in the world, and featured on American Greed, Dateline, and 60 Minutes, to name only a few.All due respect...The masterminds behind this flimflam printing operation should get no respect, no more money from the public, and significant incarceration. They know perfectly well what they're doing and what they have done to an unsuspecting public. In order to not let them get away with it, each one of you who had money stolen by iUniverse and its other incarnations needs to step up and join a class action lawsuit and not keep saying that someone else ought to do it. They are not going to go away unless you join to do something. Stop feeling powerless.(((Redacted))) CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: , Internet
22, Report #104646
Jan 17 2012
09:29 AM
Publish America - House Of Publishing Rip-Off Misleading and Deceptive Trade Practices Frederick Maryland
Publish America Quotes: Each day, an average 12 times a PublishAmerica author is invited to do a book signing or another in - store event at a bookstore or a library. An average 250 times each day, a bookstore calls or logs on to order a Publish America title. Of all the brick-and-mortar bookstores, Barnes and Noble is our largest customer. Borders/Waldenbooks and Books-A-Million are second and third. I spoke to Marcella Smith who is the Director of Operations at the Barnes and Noble New York Small Press Department. (All purchases through B&N must go threw her office.) She informed me that no Publish America book has ever been allowed purchase through her department and because of the lack of editing, poor cover design, lack of industry standard binding and pricing, PA books will never be allowed for shelf placement. They are only available online. Readers need to know that 80% (According to Writers Digest) or more of books purchased are by viewing them on the shelves. Evidentiary information rebutting PA claim: Publish America Standard New Author Contract Paragraph 17: Sales promotion, advertising and publicity shall be at the Publisher's election and discretions to the extent, scope and character thereof and in all matters pertaining thereto. The author agrees to actively participate in promoting the sales o the said literary work in his home town area and elsewhere, by making himself available to media interviews, book readings and/or signings, and other public sales promotional appearances. Publish America's marketing consists of sending 100 form letters to your family and friends. It's marketing department is structured to provide necessary information to other authors so that they can have their MSS and sell to their families. PA never sends out a press release about your book, never advertises. Author's pay to advertise their products. Authors pay for all marketing, mail-outs, radio promotion, etc. Authors pay - not the publishing company. Publish America Quotes: PublishAmerica is NOT in any way a POD, vanity press, or subsidy publisher, and has nothing in common with them. Obviously, our authors are also not being self-published. In the most commonly used context, POD indicates Publish On Demand, or vanity publishing. Vanity publishers charge for their services. Some charge a few hundred dollars, others a thousand or more. We are not in that league, in any way, shape or fashion. Evidentiary information rebutting PA claim: Authors Believe that there is no evidence of what is considered a Traditional Publishing company or what is considered a Print on Demand or POD company. I strongly disagree. There are many sources for information on this issue. One for example is found through the hyperlink below. http://www.sfwa.org/beware/printondemand.html Furthermore, I received an email from Publish America where they claimed to be a POD company. A Vice President at Barnes and Noble wrote us a letter recently, saying, We very much believe in print-on-demand (POD) technology as a cost-effective tool available for publishers to extend the range of their title offerings to Barnes & Noble... We believe that POD represents an opportunity to increase the range of titles we offer... We will continue to stock every title that you publish, which enables us to rapidly replenish our stores... Again, these titles are available only online. Publish America Quotes: The only area where the acronym POD comes in sight, is the printing stage of a book. Among printers, POD means print-on-demand, a digital technology that enables the printer to manufacture a book one at a time. This is in contrast with the offset technology that, by definition, must produce at least hundreds of copies of a book at a time at a minimum, but preferably thousands, to justify the expense of running the press. Evidentiary information rebutting PA claim: Publish America uses Lightning Source as the sole printer for their product. They do not use offset technology. You can confirm this by contacting http://www.lightningsource.com/. Publish America is listed as one of their customers. Publish America also has a company called http://www.authorsmarket.net/, which is labeled itself a POD company and sends new authors to its only publishing POD company on record: Publish America. By their own admission, they are in fact a POD Company. Dear Author, We have much good news to share. Publish America Quotes: PublishAmerica continues to grow faster than any other traditional publisher, and today we are apparently the most popular publisher among new authors. More than 50 new authors contact us every day, hoping to join you as a PublishAmerica author. That's more than 12,000 hopefuls per year. At least 80 percent of them never make it to the published author status, because they don't pass our acquisitions process, but that does not seem to discourage anyone from submitting their work to us in ever growing, and frankly astonishing, numbers. We read every single submission before we accept or refuse. Evidentiary information rebutting PA claim: With a staff of less than one dozen how does PA read each and every manuscript? How many books would each of them have to read on a daily basis? How many acquisition editors are there? (2 or 3?) So let's put this into perspective. 2 or 3 editors at a reading rate of 50 novels a day or 12,000 per year. This means that the aquisition editors read an average of 16 novels per day. I don't know about you, but I am a graduate of Evelyn Woods and even I cannot read that fast. Publish America Quotes: PublishAmerica is a traditional, royalty paying publisher. We are strongly opposed to charging fees, ever. There's no catch, no hidden surprises. We even pay small advances to indicate our principle. The author is never, ever, under any obligation to pull their wallet to make any purchase whatsoever. We don't want their money. We want their book. All expenses involved with acquiring, producing, manufacturing, and publishing a book, and marketing it to the industry's wholesale and distribution channels for full availability through all bookstores at home and abroad are underwritten by PublishAmerica solely. This is one of our main claims to fame, and one that we are very proud of. Evidentiary information rebutting PA claim: Publish America pays authors a principal amount of $1.00 advance for signing a non standard 7-year contract. 8% of the first 2,000 copies sold. 10% of 8,000 copies sold and 12.5% of 10,000 copies or more sold. (It's been rumored that the average author sales per product is generally 100 books sold.) I have heard a story of one gal who had a contract with KROGER opening and potential sales errupting. She'd sold over 1,000 copies and PA dropped her immediately, before the negotiations could be finalized. You can read her posts at: Mindsight! Author's pay no up front fees, but are encouraged through emails to purchase two products called Publicize your Book and Guerilla Marketing. They are asked to follow the instructions of those products, which specify much needed cash to promote a POD book. Furthermore, in an email sent by PA, they urge you to purchase their book. They do not charge you upfront fees but make it understood that unless you invest your own money into marketing, your book would fail. From the PA e-mail: Dear Author, There are books about marketing, about guerrilla marketing, about how to promote yourself, and about how to promote books, but there is no book about how to promote a published author. Those of you who regularly visit our Author Message Board may have noticed that over the course of the years many hundreds of authors have shared probably thousands of very useful tips, experiences, suggestions, and innovative ideas. Publish America Quotes: No publisher guarantees book sales to bookstores. Major chain bookstores have no policy against stocking non-returnable books. Actually, Barnes and Noble has quadrupled the number of books they order from Publish America during the past year and we sell to them directly each and every day. Thousands, each and every month, of PublishAmerica books are sold in bookstores. Hundreds of bookstores across the nation stock our books. Bookstores will generally stock a book that they think will sell, regardless of whether it is returnable or not, and regardless of whether it is printed on digital or offset presses. Evidentiary information rebutting PA claim: I challenge any person to go into any Barnes and Noble bookseller across the country and find an in-stock copy of a Publish America book. Dear Ms Easton, Thank you for your interest in having a signing at the Tattered Cover. I have looked at your web site and see that your novel is published by PUBLISH AMERICA a print-on-demand company. Unfortunately we do not do signings for print-on-demand books because of the problems inherent in that format. I will add your book to our system so that customers will be able to order it. Thank you again for your interest. Margaret Maupin Purchasing Manager Tattered Cover. Dear Rebecca, Thank you for the information about your new book, Trophy Abyss. I have looked your book up in our computer system and although the ISBN does come up, it is not defined in our database and is therefore deemed non-returnable. Do you know if the book has been submitted to our Small Press Department in New York? If not, it will need to be sent in for their review and they will determine if it is something we will place in our stores. It is at that point in time that we can discuss a possible signing. Jessie Aschbrenner, Author Relations Manager Barnes & Noble Rebecca -- I received your letter this morning inquiring into book signing events at the Borders stores in Colorado. Unfortunately, we do not host author events with print-on-demand titles where the product is non-returnable to the publisher (Publish America). Thank you for your interest in Borders, and good luck with your books.Best regards, Greg Near Area Marketing Manager, Borders Group Inc. Publish America Quotes: All authors are treated equally here. Evidentiary information rebutting PA claim: Authors who complain about editing or any part of the PA process are banned, slandered in e-mails and released. This is common business practice. Just check writer's forums to gather all kinds of posts that are directly from PA executives. According to Dave Kuzminski, d.l.kuzminski@att.net there are two sets of releases for Publish America and there is no basis for judgment on who gets which release, signifying that not all authors are treated equally. Some are released because they sell too much and some because of various reasons. One only need to read writer's forum boards to understand that at best, PA deals with its authors very volotile and abusive. Publish America Quotes: Each day, an average 65 new authors who are looking to find a book publishing company ask us to publish their book. We review not only the quality but also the genre of their work. PublishAmerica specializes in books about, for, or by people who confront a challenge in life, and who are determined to overcome it, real or imagined, fiction or nonfiction. Like all serious book-publishing companies we have to be picky as we can only accept the works that meet our requirements in both areas. Evidentiary information rebutting PA claim: Kevin sent a mss to PA but what I did was take 30 pages and cut and paste it over and over and over till it was about a three hundred page book. And now I just wanted to say....they sent me a contract for it. Source: Kevin Yarbrough at ayky@charter.net Dear Mr. Andrews: As this is an important piece of email regarding your book, please read it completely from start to finish. I am happy to inform you that PublishAmerica has decided to give Eli Smith and The Purple Pony the chance it deserves. An email will follow this one with the sample contract attached for your review. If you do not receive the email with the attached sample contract in twenty-four hours, please contact me, so I can resend the document via another method. I will be happy to answer any questions you may have concerning the contract and to guide you through the contract negotiations phase. Please note that once you have requested that we send the official contract, we cannot further amend the contract. Upon receiving your e-mail in acceptance with the terms, we will forward the final contract documents to you via regular mail for your signature. Along with your e-mail acceptance please include your legal name, current address, telephone number and title of work as you would like it to appear on the final contract. The main terms of the contract are that we will pay you climbing royalties starting at 8%, you retain the copyright, and we will begin production on the book within 365 days of the date we receive the signed contract. A symbolic $1 advance underlines that all financial risk is carried by the Publisher, as we firmly believe it should be. Once the signed contract has been processed in our offices, you will be contacted by our Production department regarding the next step for your book in the publishing process. After both parties have signed the contract, you will be contacted by our production department with a list of questions and suggestions. Please feel free to e-mail any concerns or questions dealing with the terms of the contract to meg@publishamerica.com. Also, please visit our web site at www.PublishAmerica.com. Welcome to PublishAmerica, and congratulations on what promises to be an exciting time ahead. Sincerely, Meg Phillips Acquisitions Editor PublishAmerica Publish America Quotes: Unique among all traditional book-publishing companies, PublishAmerica counts more than 8000 happy authors. Each day, an average 5 of them ask us to also accept their next work, 25 second-book authors per week, 100 per month. By any standard, this is an amazingly high number of return authors, unseen in the rest of the book publishing company industry. Evidentiary information rebutting PA claim: Check out These Sites to be Aware of that false fact. http://www.mindsightseries.com/cgi-bin/discus/discus.cgi http://p197.ezboard.com/fabsolutewritefrm11 http://www.anotherealm.com/prededitors/pebp.htm http://www.writers.net Publish America Quotes: We assign an editor who goes through the text line by line. Let's put this in perspective. We don't touch style issues, we don't edit the author's voice, tone, or delivery. We edit for spelling, mechanics, grammar, typos, and trust us, that's a vital and time consuming job. Together, our editing staff makes more than 35,000 (!) corrections, each day, to the books they work on that day. We then send a book back to the author, up to three times, to ensure that it looks exactly as the author wants it to look. We assign a graphic designer who comes up with a unique cover design. They communicate with the authors, to hear their suggestions and ideas, so that they can be incorporated into the design. All of that takes time, and we believe that the authors WANT it to take time. After all, this is their life's work. They want it to be treated accordingly. They want time control, they want quality over hurry. We assure them both. Evidentiary information rebutting PA claim: Publish America Standard New Author Contract Paragraph 13: The publisher shall furnish the Author with an electronic page proof of the work which conforms to the completed manuscript as submitted by the author. The author agrees to return such proof to the publisher with his (grammar and/or spelling and/or typo and/or non-substantial editing) corrections within (15) days of the receipt thereof by him. The cost of alterations in the page proof required by the author other than corrections of the Publisher's errors, in excess of 15% of the original cost of composition shall be charged against the earnings of the Author under this agreement Publish America Quotes: PublishAmerica is only interested in a book's publishing rights. We don't want any other rights, unless an author insists that we carry them on his/her behalf. Movie rights, audio rights, TV rights, merchandising rights, the copyright, they all remain the author's. We are a BOOK publisher, the only way we earn our money is by selling books, and we're very good at that. Everything else can be done better by others. Our contracts expire after seven years, unlike the life term that most other traditional publishers require. Maybe that's one of the reasons why our contracts seem to be particularly liked by lawyers: we count a few hundred attorneys among our authors. Evidentiary information rebutting PA claim: Publish America Standard New Author Contract Paragraph 20: Author hereby agrees that the Publisher shall have the exclusive right for the duration of this agreement to negotiate for the sale, lease, license, or other disposition of the said literary work in the motion picture, dramatic, radio, television, and/or all other fields Publish America's profit from the sale to any of above listed entities50%. Publish America Released my novel (via Paragraph 24 of the contract which states: 24. When in the judgement of the Publisher, the public demand for the work is no longer sufficient to warrant its continued manufacture, the Publisher may discontinue further manufacture and destroy any or all plates, books, sheets and electronic files without any liability in connection therewith to the Author. However, the Publisher agrees to notify the Author of such decision in writing, and will offer to transfer to the Author the work and its rights in the copyrights thereon, the plates (if any), the bound copies and sheet stock (if any) on the following terms F.O.B. point of shipment: the plates, at their value for old metal, the engravings (to be used only in the work) at one-half (1/2) their original cost, the bound stock at one-half (1/2) the list price, and the sheet stock at the cost of gathering, folding, sewing and preparing for shipment, all without royalties. In the latter event, unless the Author shall, within 30 days, accept said offer and pay the amount set forth in said writing, the Publisher may dispose of the work, copyrights, plates, books, sheets and other property without further liability for royalties or otherwise.) Then I received a letter specifying Publishing Relationship has been Terminated. Then for two months PA continued to sell several copies of my product on their web site and obtain profits. I have not to date seen royalties or profit from those sales. In a letter I sent via certified mail to the Support Team about this issue, they sent the response: (After writing your office initally PA eliminated the novel from their site, but continue to place it in their catalog for sale through online booksellers.) Ms. Easton, Please address future correspondence to support@publishamerica.com. Future letters addressed to individuals within the company will not be considered. We ignore all of your demands and deadlines. We will consider your request at our next review meeting, to be held at our pleasure, probably within the next month or so. Rebecca Higlands Ranch, ColoradoU.S.A.
Entity: Frederick, Maryland
23, Report #673336
Dec 19 2010
04:37 PM
Author Solutions Author House dba Bertram Capital Management Altering ISBN Numbers To Steal Royalties From Authors Internet
I am the author of The Chip Hustler by Barbara Lee. Do not publish with Author House/Author Solutions dba Bertram Capital Management. They have stolen every author's royalites, using the stolen royalties to invest with over 300 investors. It is money laundering. Here is how the royalties are being stolen. When you type in your ISBN number on Amazon.Com, it automatically defaults to your barcode number which is no longer is your assigned ISBN number. Every false ISBN number assigned to your book, resolves around the Algebric formula of your barcode. Author House changed their bad name to Author Solutions around 2009. Author Solutions is hyjacking all authors barcodes, while no sales are going into the author's book ISBN. Following is a link to the ISBN converter, as to how Author Solutions comes up with an outdated fake 10-digit SKU or ISBN that they deceitfully assign to authors account to channel book sales into variations ISBN numbers to control the royalties. http://pcn.loc.gov/isbncnvt.html. Every book published after 1/2007 is required by law to have a 13 digit ISBN number,unless author published before 2007. In that case, author can use a 10 digit ISBN and a 13 digit ISBN number. I published in 2007. Amazon.Com and other internet book vendors are using the 10 digit and 13 digit for The Chip Hustler. Illegal. I published in 2008. Google ISBN Country Codes. 0-1 is the country code and 1 is for English speaking countries. It still shows 0-1 for the United States, UK and other English speaking countries. In 2007 978-1 was made legal by The Bowker ISBN Agency located in New Jersey. Scroll down the list of ISBN country codes. 978-1 belongs to the criminal country of Nigeria. My feeling is that all mainstream authors and print on demand authors with the ISBN number beginning with 978-1, is having some oftheir royalty money funneled into Nigeria. I could be wrong, but why is Nigeria listed as a country code for the United States via the computer. Nigeria is a criminal country. But I do know one thing for sure. Books being sold on the internet is an international money laundering scheme.Stolen royalties can't be deposited into a US bank or banks in other countries, without the IRS getting involved. The stolen royalty money has to be taken out of the country. Senate Bill 3804 is pending in Congress. When that bill passes, it is designed to protect authors royaltie. I have complained to the legal department of Amazon.Com. Why? Because on www.bookfinder.com The Chip Hustler showed in item 25 in used books, which I made a hard copy of, "Huge seller with millions of transactions." Now, it has been removed. Item 10 now shows Amazon.Com Canada temporarilly out of stock. Out of stock means my book is selling. The total amount of royalties paid to me since I published in 2008 is almost $90.00. Type in the google search, "The Chip Hustler."As of December 19, 2010, the hits on The Chip Hustler is 6 million hits. Of course, my book is selling and all of my royalties have been stolen by Author House/Author Solutions dba Bertram Capital Management. The CEO at Bertram Capital Management is Jeffery Drazen. The feds are going bust Bertram Capital Management. It is being investigated.
Entity: , Internet
24, Report #1314246
Jun 29 2016
03:04 PM
Westbow Press/Author House Author Solutions, Balboa Press, Abbott Press, Vanity Publishing Scam, lies Indianapolis Indiana
I just paid my publishing fees last week to Westbow Press and have had an uneasy feeling after working with Rita at the front desk,  Rey, who was rude to me,  Mr. Fitch, who was condescending and Nicki, the manager  who was so kind to me until I confronted their scam.  They have not yet performed any services.  They just received my manuscript yesterday and after having been treated rudely by Mr. Fitch, i decided to google reviews for Westbow.  The complaints are in abundance!  They almost had me convinced when they assured me they have an A+ rating with BBB Better Business Bureau.  I checked out their A+ rating and in fact that is true, but there is also a long list of complaints similar to mine.  I copied and pasted a statement from BBB about complaints: This Customer Review, along with my contact information, will be sent to the business for validation. I understand that customer reviews are not used in the calculation of the BBB Rating and that BBB does not accept anonymous reviews. Needless to say, a BBB A+ rating means nothing! I spoke to Andrea, who took my credit card info and she assured me that I could opt out of this contract and I would be charged a handling fee of 150.00, but would be refunded my balance.  I spoke to the nice lady at the front desk, Rita and she was just oozing with kind words until I insisted that I would not proceed forward with Westbow.  She asssured me they were a Christian company, etc and railroaded my conversation until I had to raise my voice to try to get a word in.  I was transfered to Nichole B--- and she too had on her sweet, kind voice until I let her know I wanted out.  She too railroaded the conversation, citing the contract and agreement, etc that supposedly I signed and informed them that I was ready to give them half of my money for absolutely nothing!  My assistant was in my office and my phone was on speaker and she heard and witnessed the unbelievable scamming and swindling taking place right before our eyes. I am heartbroken for being a trusting individual.  I have published 3 other books and have had national sales and traveled to Europe and sold many books and have never dealt with dishonesty like this.  They claim their competitors are behind sites like the one I found with all the complaints.   I filed a complaint with BBB and they already quashed that with their legalese.  I emailed Manager Nicki/Nichole and she emailed me back from a bogus email account.  I responded to her email and received an undeliverable error message.  It has not even been a full 7 days since I blindly gave them my money and they state that they have invested a lot into the process.  I emailed Mr. Fitch, who was the individual in charge of my book and he rudely replied and let me know that nothing was happening with my manuscript or book until after a 3 week long vetting process.  And yet, they have done too much to be able to refund me my money.  This wrong and it is a scam!  They are an affiliate of the biggest publishing names in Christiandom, but there is nothing Christ-like about these people!    
Entity: Internet
25, Report #710889
Sep 18 2011
01:19 PM
AuthorHouse Author Solutions; Kevin Weiss unreasonable; dishonest; lay-offs; over-worked Bloomington, Illinois
If you've had a bad experience with ASI, you're not alone. It's not an isolated event, and chances are you probably have more reasons to be pissed off than you're even aware of. Two years ago, Author Solutions Inc (ASI) /AuthorHouse CEO Kevin Weiss was gladly accepting money from Mitch Daniels (Governor of Indiana) in the form of tax breaks. The money was for not laying off employees, and for actually bringing jobs into Indiana from over-seas. I wonder how Mitch or the Indiana government officials who give this tax break would feel to know that Kevin is, in fact, laying off workers and outsourcing their jobs to a somewhat incapable staff located in Cebu (Philippines.) If you've been having trouble with the ASI Book Orders department recently, it's because Kevin laid off 90% of the employees inthat department. Many capable, dedicated employees with years of loyalty to the company are now without a job. While it may come off like your Sales Consultant or Design Team don't care about you, this is usually not the case. Unfortunately, every single ASI employee is doing the job of two or more people, since Kevin and the Board of Investors he reports to refuse to hire much needed help in the US offices. You have every right to be frustrated when your marketing and contract questions are going unanswered, or when your time lines in production are longer than promised. Please know that this is ALL the work of the executive team. Most of the people you speak with directly would gladly provide you with better service if they could. However, due to having a terrible internal database with constant issues, unreasonable daily deadlines and a constantly impossible workload, they are simply unable to do so. Instead, anytime they lose an employee, lay-off or otherwise, they replace that person in Cebu. The workers in Cebu are poorly trained and do little to make the lives of the employees or the authors any easier. Not to mention, the so-called wages Cebu workers receive is borderline (if not) exploitation. Eventually, all US positions, except for possible some financial and marketing positions, will be outsourced. In the meantime, the lives of the employees are hell. Kevin unashamedly makes comments about plans to outsource before the announcements are made, and makes these comments in front of other employees. Do not be deceived into thinking this is carelessness and tactlessness. Kevin is a mastermind. (Google him to see what else he's gotten away with.) He wants employees to know just how expendable they are, in the hopes that they will quit, so that when the time finally comes, they will be paying less in unemployment to the dozens of Hoosiers who will lose their jobs. I hope this helps those coming here to report ASI understand why things are so terrible. And if it's any consolation, the people you are working with feel for you, and are receiving the same, horrible treatment.
Entity: Bloomington, Illinois

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