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1, Report #673336
Dec 19 2010
04:37 PM
Author Solutions Author House dba Bertram Capital Management Altering ISBN Numbers To Steal Royalties From Authors Internet
I am the author of The Chip Hustler by Barbara Lee. Do not publish with Author House/Author Solutions dba Bertram Capital Management. They have stolen every author's royalites, using the stolen royalties to invest with over 300 investors. It is money laundering. Here is how the royalties are being stolen. When you type in your ISBN number on Amazon.Com, it automatically defaults to your barcode number which is no longer is your assigned ISBN number. Every false ISBN number assigned to your book, resolves around the Algebric formula of your barcode. Author House changed their bad name to Author Solutions around 2009. Author Solutions is hyjacking all authors barcodes, while no sales are going into the author's book ISBN. Following is a link to the ISBN converter, as to how Author Solutions comes up with an outdated fake 10-digit SKU or ISBN that they deceitfully assign to authors account to channel book sales into variations ISBN numbers to control the royalties. http://pcn.loc.gov/isbncnvt.html. Every book published after 1/2007 is required by law to have a 13 digit ISBN number,unless author published before 2007. In that case, author can use a 10 digit ISBN and a 13 digit ISBN number. I published in 2007. Amazon.Com and other internet book vendors are using the 10 digit and 13 digit for The Chip Hustler. Illegal. I published in 2008. Google ISBN Country Codes. 0-1 is the country code and 1 is for English speaking countries. It still shows 0-1 for the United States, UK and other English speaking countries. In 2007 978-1 was made legal by The Bowker ISBN Agency located in New Jersey. Scroll down the list of ISBN country codes. 978-1 belongs to the criminal country of Nigeria. My feeling is that all mainstream authors and print on demand authors with the ISBN number beginning with 978-1, is having some oftheir royalty money funneled into Nigeria. I could be wrong, but why is Nigeria listed as a country code for the United States via the computer. Nigeria is a criminal country. But I do know one thing for sure. Books being sold on the internet is an international money laundering scheme.Stolen royalties can't be deposited into a US bank or banks in other countries, without the IRS getting involved. The stolen royalty money has to be taken out of the country. Senate Bill 3804 is pending in Congress. When that bill passes, it is designed to protect authors royaltie. I have complained to the legal department of Amazon.Com. Why? Because on www.bookfinder.com The Chip Hustler showed in item 25 in used books, which I made a hard copy of, "Huge seller with millions of transactions." Now, it has been removed. Item 10 now shows Amazon.Com Canada temporarilly out of stock. Out of stock means my book is selling. The total amount of royalties paid to me since I published in 2008 is almost $90.00. Type in the google search, "The Chip Hustler."As of December 19, 2010, the hits on The Chip Hustler is 6 million hits. Of course, my book is selling and all of my royalties have been stolen by Author House/Author Solutions dba Bertram Capital Management. The CEO at Bertram Capital Management is Jeffery Drazen. The feds are going bust Bertram Capital Management. It is being investigated.
Entity: , Internet
2, Report #441789
Apr 08 2009
05:13 AM
Author House / Author SOlutions I paid $2300. for edit and publish, I'm making 1.00 something off each book Bloomington Indiana
I wrote a book about my grandfather and I paid Author House $2300.00 to edit and publish my book, when the price agreement came up it showed $13.00 for the hard cover and 8.00 for the soft, this agreement was reached on because the book had 164 pages and anymore than that the book wouldnt sale. But it's listed at a higher price at other places ( The price of $13.00 and $8.00 shows up at the author house website) they said I agreed to 22.00 at Barnes and Nobles and Amazon, but I sure don't recall that, nor agreeing to the price of a 1.00 something a book. There are other things they did that I didn't like. I have missing text and missing pictures. I told them to remove some picutres, but they didnt' ask which ones. They took many things upon themselves. Then when I complained I was blasted and told they did what I wanted. Oh they train their employees well. They can make you feel so guilty. They asked me for extra money for a mistake THEY made. (Saying you didn't catch the mistake so you will have to pay for it.) They left many mistakes in my book, it would have cost me more to have fixed. I paid 1000.00 for editing and they didnt' even do a good job. Clc Bloomington, IndianaU.S.A.
Entity: Bloomington, Indiana
3, Report #1211067
Feb 23 2015
12:15 PM
Author Solutions / Author House Xlibris;i,Universe;Partridge Africa;Partridge Singapore Authors Beware London;Bloomington Ohio;Manilla Phillipines Internet
 Author House, Xibris, I.Universe and Partridge are all part of the Author Solutions stable and as a victim of their extortionist tactics and unethical business practices, I reserve the right to share my experience with authors on a global scale. I was assisted in publishing my first book by Author House. I was mega impressed by the speed and efficiency with which the whole process came together. I had paid them a fee, which I considered fair and believed that I had received value.  It took some time for the dawn of reality to emerge and by then I had been suckered in like sheep to the slaughter. Reality being that they're crooks.  Firstly, the ink was barely dry and I got a call from the marketing department telling me what a wonderful book I had written and that it was destined for best seller status, but like any new product. it needed promoting. I was given a glowing resume' of how they had helped obscure authors out of obscurity and into the spotlight of publishing fame. Skeptical I was, but when presented with what they had in mind, I had to admit that it sounded pretty damn good. I invested $ 5,000.00 in the package they offered me and received in return about $ 200.00 in value. What they delivered was planets away from the package I had paid for. What surprised me was the speed with which they offered me a 50% refund when I finally got one of their directors on the phone. They still made a packet out of me without delivering anything that remotely resembled a marketing package. I guess the rapid refund was a gesture designed to shut me up.  Before the dawning of reality, their sales department was onto me..This book is best seller material they said. You just have to have it printed for distribution in the States. It will fly off the shelves and we will actively promote it.. Yeah right!!.. I paid $ 9,500.00 to have 3,000 books printed and immediately the money left my account they went into silent mode. It took me 3 months to get answers as to the status of the books and discovered that they were in a warehouse in Ohio awaiting orders from online booksellers. No active promotion, no flying off shelves, no intention to honor their undertaking.  ROYATY TIME! I received my first royalty statement a month later than it was due, which understated sales that I was aware of by 52 books. When I queried that, I was told to provide evidence of the sales that I was claiming. But the account with online booksellers was in the name of Author House and I could not gain access to the records without the authority of the account holder.. Author House. Would Author House provide me with the required access?. No chance!  And the check for the royalties due against the understated sales?.. Oh thats in the post... We posted it on 30th May... Well August is nearly over and I still don't have the check. The books that have been gathering dust in Ohio are now supposed to be shipped to me in South Africa, but they cannot find a carrier to handle the shipment. (30 boxes of books??,. C’mon!) only a half wit would believe that. I don't even know if the books were ever printed and I suspect not. After having demanded that they send them to me so that I could take control, one delay has followed another and after two months of wrangling I'm told they're on the way, but guess what?.. They can't find a copy of the waybill or any reference to the consignment. . They also keep ducking my request to provide evidence of their print run.. I wonder why?  Oh YES!!!... I'm angry. I reserve the right to be. I can categorically state without fear of reprisal that the Author Solutions group are publishing predators. They prey on the vulnerability and inexperience of first time authors who are duped into believing their falsehoods.  I would strongly recommend that anyone about to publish, stay very clear of these institutions.  I wish I had.Author House, Xibris, I.Universe and Partridge are all part of the Author Solutions stable and as a victim of their extortionist tactics and unethical business practices, I reserve the right to share my experience with authors on a global scale.  I was assisted in publishing my first book by Author House. I was mega impressed by the speed and efficiency with which the whole process came together. I had paid them a fee, which I considered fair and believed that I had received value.  It took some time for the dawn of reality to emerge and by then I had been suckered in like sheep to the slaughter. Reality being that they're crooks.  Firstly, the ink was barely dry and I got a call from the marketing department telling me what a wonderful book I had written and that it was destined for best seller status, but like any new product. it needed promoting. I was given a glowing resume' of how they had helped obscure authors out of obscurity and into the spotlight of publishing fame. Skeptical I was, but when presented with what they had in mind, I had to admit that it sounded pretty d*** good. I invested $ 5,000.00 in the package they offered me and received in return about $ 200.00 in value. What they delivered was planets away from the package I had paid for. What surprised me was the speed with which they offered me a 50% refund when I finally got one of their directors on the phone. They still made a packet out of me without delivering anything that remotely resembled a marketing package. I guess the rapid refund was a gesture designed to shut me up.  Before the dawning of reality, their sales department was onto me..This book is best seller material they said. You just have to have it printed for distribution in the States. It will fly off the shelves and we will actively promote it.. Yeah right!!.. I paid $ 9,500.00 to have 3,000 books printed and immediately the money left my account they went into silent mode. It took me 3 months to get answers as to the status of the books and discovered that they were in a warehouse in Ohio awaiting orders from online booksellers. No active promotion, no flying off shelves, no intention to honor their undertaking.  ROYATY TIME! I received my first royalty statement a month later than it was due, which understated sales that I was aware of by 52 books. When I queried that, I was told to provide evidence of the sales that I was claiming. But the account with online booksellers was in the name of Author House and I could not gain access to the records without the authority of the account holder.. Author House. Would Author House provide me with the required access?. No chance!  And the check for the royalties due against the understated sales?.. Oh thats in the post... We posted it on 30th May... Well August is nearly over and I still don't have the check. The books that have been gathering dust in Ohio are now supposed to be shipped to me in South Africa, but they cannot find a carrier to handle the shipment. (30 boxes of books??,. C’mon!) only a half wit would believe that. I don't even know if the books were ever printed and I suspect not. After having demanded that they send them to me so that I could take control, one delay has followed another and after two months of wrangling I'm told they're on the way, but guess what?.. They can't find a copy of the waybill or any reference to the consignment. . They also keep ducking my request to provide evidence of their print run.. I wonder why?  Oh YES!!!... I'm angry. I reserve the right to be. I can categorically state without fear of reprisal that the Author Solutions group are publishing predators. They prey on the vulnerability and inexperience of first time authors who are duped into believing their falsehoods.  I would strongly recommend that anyone about to publish, stay very clear of these institutions.  I wish I had.Author House, Xibris, I.Universe and Partridge are all part of the Author Solutions stable and as a victim of their extortionist tactics and unethical business practices, I reserve the right to share my experience with authors on a global scale.  I was assisted in publishing my first book by Author House. I was mega impressed by the speed and efficiency with which the whole process came together. I had paid them a fee, which I considered fair and believed that I had received value.  It took some time for the dawn of reality to emerge and by then I had been suckered in like sheep to the slaughter. Reality being that they're crooks.  Firstly, the ink was barely dry and I got a call from the marketing department telling me what a wonderful book I had written and that it was destined for best seller status, but like any new product. it needed promoting. I was given a glowing resume' of how they had helped obscure authors out of obscurity and into the spotlight of publishing fame. Skeptical I was, but when presented with what they had in mind, I had to admit that it sounded pretty damn good. I invested $ 5,000.00 in the package they offered me and received in return about $ 200.00 in value. What they delivered was planets away from the package I had paid for. What surprised me was the speed with which they offered me a 50% refund when I finally got one of their directors on the phone. They still made a packet out of me without delivering anything that remotely resembled a marketing package. I guess the rapid refund was a gesture designed to shut me up.  Before the dawning of reality, their sales department was onto me..This book is best seller material they said. You just have to have it printed for distribution in the States. It will fly off the shelves and we will actively promote it.. Yeah right!!.. I paid $ 9,500.00 to have 3,000 books printed and immediately the money left my account they went into silent mode. It took me 3 months to get answers as to the status of the books and discovered that they were in a warehouse in Ohio awaiting orders from online booksellers. No active promotion, no flying off shelves, no intention to honor their undertaking.  ROYATY TIME! I received my first royalty statement a month later than it was due, which understated sales that I was aware of by 52 books. When I queried that, I was told to provide evidence of the sales that I was claiming. But the account with online booksellers was in the name of Author House and I could not gain access to the records without the authority of the account holder.. Author House. Would Author House provide me with the required access?. No chance!  And the check for the royalties due against the understated sales?.. Oh thats in the post... We posted it on 30th May... Well August is nearly over and I still don't have the check. The books that have been gathering dust in Ohio are now supposed to be shipped to me in South Africa, but they cannot find a carrier to handle the shipment. (30 boxes of books??,. C’mon!) only a half wit would believe that. I don't even know if the books were ever printed and I suspect not. After having demanded that they send them to me so that I could take control, one delay has followed another and after two months of wrangling I'm told they're on the way, but guess what?.. They can't find a copy of the waybill or any reference to the consignment. . They also keep ducking my request to provide evidence of their print run.. I wonder why?  Oh YES!!!... I'm angry. I reserve the right to be. I can categorically state without fear of reprisal that the Author Solutions group are publishing predators. They prey on the vulnerability and inexperience of first time authors who are duped into believing their falsehoods.  I would strongly recommend that anyone about to publish, stay very clear of these institutions.  I wish I had.Author House, Xibris, I.Universe and Partridge are all part of the Author Solutions stable and as a victim of their extortionist tactics and unethical business practices, I reserve the right to share my experience with authors on a global scale.  I was assisted in publishing my first book by Author House. I was mega impressed by the speed and efficiency with which the whole process came together. I had paid them a fee, which I considered fair and believed that I had received value.  It took some time for the dawn of reality to emerge and by then I had been suckered in like sheep to the slaughter. Reality being that they're crooks.  Firstly, the ink was barely dry and I got a call from the marketing department telling me what a wonderful book I had written and that it was destined for best seller status, but like any new product. it needed promoting. I was given a glowing resume' of how they had helped obscure authors out of obscurity and into the spotlight of publishing fame. Skeptical I was, but when presented with what they had in mind, I had to admit that it sounded pretty damn good. I invested $ 5,000.00 in the package they offered me and received in return about $ 200.00 in value. What they delivered was planets away from the package I had paid for. What surprised me was the speed with which they offered me a 50% refund when I finally got one of their directors on the phone. They still made a packet out of me without delivering anything that remotely resembled a marketing package. I guess the rapid refund was a gesture designed to shut me up.  Before the dawning of reality, their sales department was onto me..This book is best seller material they said. You just have to have it printed for distribution in the States. It will fly off the shelves and we will actively promote it.. Yeah right!!.. I paid $ 9,500.00 to have 3,000 books printed and immediately the money left my account they went into silent mode. It took me 3 months to get answers as to the status of the books and discovered that they were in a warehouse in Ohio awaiting orders from online booksellers. No active promotion, no flying off shelves, no intention to honor their undertaking.  ROYATY TIME! I received my first royalty statement a month later than it was due, which understated sales that I was aware of by 52 books. When I queried that, I was told to provide evidence of the sales that I was claiming. But the account with online booksellers was in the name of Author House and I could not gain access to the records without the authority of the account holder.. Author House. Would Author House provide me with the required access?. No chance!  And the check for the royalties due against the understated sales?.. Oh thats in the post... We posted it on 30th May... Well August is nearly over and I still don't have the check. The books that have been gathering dust in Ohio are now supposed to be shipped to me in South Africa, but they cannot find a carrier to handle the shipment. (30 boxes of books??,. C’mon!) only a half wit would believe that. I don't even know if the books were ever printed and I suspect not. After having demanded that they send them to me so that I could take control, one delay has followed another and after two months of wrangling I'm told they're on the way, but guess what?.. They can't find a copy of the waybill or any reference to the consignment. . They also keep ducking my request to provide evidence of their print run.. I wonder why?  Oh YES!!!... I'm angry. I reserve the right to be. I can categorically state without fear of reprisal that the Author Solutions group are publishing predators. They prey on the vulnerability and inexperience of first time authors who are duped into believing their falsehoods.  I would strongly recommend that anyone about to publish, stay very clear of these institutions.  I wish I had.
Entity: Internet
4, Report #1199251
Jan 04 2015
05:58 AM
AUTHOR HOUSE SOLUTIONS RIP OFF TOOK MY MONEY, POOR EDITING JOB, HARASSMENT. Bloomington Indiana
I was harrassed by author house to buy ads. I refused. They did a poor job in the editing of my book. after I received it I still saw tons of errors. they can fix their contracts in their favor, after all they are a publishing company and can change things in thier favor. I asked to see my contract but they refused to show it to me, stating I had one already. BBB and the Attorny general refused to touch them when I complained and told me their was nothing I could do. I paid them 2100. for publishing, and 1500.00 of that was supposed to be for editing costs. They sent me a letter from their attorney to quit bothering them over what they called was my mistake for choosing to be paid a low amount in the contract. It was a fixed contract that made it look like it was in my favor but changed to be in theirs. It's a bait and switch contract. Beware of this company. 
Entity: Bloomington, Indiana
5, Report #683470
Jan 17 2011
07:31 AM
Author Solutions dba Bertram Capital Management Author House dba Bertram Capital Management Author Solutions Formally Known As Author House Steals All Authors Royalties Bloomington, Indiana
Authors, who are looking for a print on demand publishing company. Avoid Author Solutions formally known as Author House. They are liars and steal all authors royalties. They have gotten away with this fraud for over eight years.Click on the following link.http://pcn.loc.gov/isbncnvt.html. This is the ISBN Converter as to how Author Solutions comes up with an outdated fake 10-digit SKU or ISBN, that Author Solutions deceitfully assigns to every published authors account, to channel book sales into variations ISBN, to control the royalties. I published my book in 2008. I have only received about $80.00 in over 6 royalty checks and the last royalty check was for $6.86 which I decided not to cash. I will continue not to cash any royalty checks. The feds are going to get them. Here is how I believe the crime is being done. Stolen royalty money is funneled into Nigeria from Bertram Capital Management and funneled back from Nigeria to Bertram Capital Management, then invested with over 300 investors. Now it appears that their money is legit. The list of investors are actually on the internet. Jeffery Drazen, a CEO with Bertram Capital Management located in San Mateo, California, is on the list of investors. I can't mention the name of the mastermind in Nigeria, because the feds are working on bringing down Author Solutions. I went to bookfinder.com and typed in the name of my book. The results/hits on January 14, 2011 was 5,880,000. Some were other books which was related to my title of my book. I am suppose to get $22.00 for every hard copy that sold for $35.00 and $9.68 for every soft copy that sold for $18.99. I would be rich if I was given all of my royalties. It is time to bring down the house.
Entity: Bloomington, Indiana
6, Report #1354785
Feb 08 2017
06:56 AM
Xlibris and Author Solutions Ira Balboni. Miguel. Guzman. Many others in PHILLAPENES CONAN INTERNATIONAL FISHERMAN VOL 1 Indianapolis Nationwide
 I was Told to pay this money of $4,000 or more. To publish my first book Conan international Fisherman the Books a very Terrible low quality they lied to my wife telling I'm making money I signed hundreds of copies and they paid me $13. Check. All ROYALTYS stolen. And folks in PHILLAPENES laugh tell you what you want to hear. The worst is the Hackers. They attack all forms of your transactions banks emails. Personal emails. Twitter and face books account all hacked trying to force me back to them STRONG ARM TACTICS PLEASE STAY AWAY FROM AUTHOR SOLUTIONS AND XLIBRIS COMPANIES
Entity: Nationwide
7, Report #845937
Feb 28 2012
12:15 PM
Authorhouse Author Solutions BREACH OF CONTRACT , Internet
Authorhouse claims that a writer can receive a refund, minus $300, for publishing packages, providing your book has not gone to publishing yet.  After hearing their pricing structure, I elected to discontinue my association with Authorhouse, which I did in writing via email per their request.  I was told I would receive a refund of $1199 withing 6-8 business days.  However, after 8 business days with no refund, I began to contact the appropriate parties at Authorhouse with nothing but a run-around! 12 days and counting! Authorhouse continues to pass me off to different employees that do not answer their phone, or return messages. AVOID AUTHORHOUSE!!!  AVOID, AVOID, AVOID!!!!!!!!
Entity: , Internet
8, Report #991875
Jan 05 2013
02:10 PM
Authorhouse Author Solutions gross misrepresentation Bloomington, Indiana
Having previously published 5 books with McGraw Hill and Princeton University Press, I am not a novice in working with publishing houses. However, dealing with Authorhouse with my 6th book was by far my most frustrating, unproductive and disappointing interaction with a publishing company. After 6-months of exchanges with their incompetent, inexperienced, confused, and mismanaged personnel, I filed a claim in Multnomah County, Oregon Circuit Court and won a judgment against Authorhouse. On October 11, 2012 (Case # 120023259S) I was awarded a full refund of my monies, plus a fine and 9% interest levied against Authorhouse. After three months, they still refuse to pay the judgment against them. Now I am pursuing collections litigation against Authorhouse at their Bloomington, Indiana headquarters. The following is a recap of my Oregon court complaint against Authorhouse: 1. Authorhouse grossly misrepresented its technical capabilities and abilities of its personnel to produce a work product in a timely fashion and of acceptable quality. 2. Authorhouse staff repeatedly ignored directives and instructions given by Author. 3. Authorhouse repeatedly failed in its attempts to create a working document from a PDF-formatted manuscript provided by Author.  During the period of contract negotiations, Authorhouse made false claims and representations that a PDF-formatted manuscript provided by the Author would greatly enhance their ability to produce a book in a timely fashion and that would reduce the likelihood of errors. When, in fact, Author did provide Authorhouse with a manuscript in PDF-format, Authorhouse staff was incapable of utilizing a manuscript delivered in this fashion. 4. Authorhouse reneged on its commitment to allow Author to establish the retail price of the book. 5. The paperback version of the book produce by Authorhouse in May 2012 contained hundreds of print-quality flaws, rendering a work product  unacceptable to Author. 6. Authorhouse failed to produce a hardcopy version of the book with a cover that was of acceptable quality. 7. Authorhouse failed to produce an e-version of the book. Before you do business with Authorhouse, I suggest you access the Better Business Bureau website http://www.bbb.org/us/Find-Business-Reviews/ and note the 343 complaints registered against this company. Or, you can call the Indiana chapter of the Better Business Bureau at 317-488-2222.
Entity: Bloomington, Indiana
9, Report #1314246
Jun 29 2016
03:04 PM
Westbow Press/Author House Author Solutions, Balboa Press, Abbott Press, Vanity Publishing Scam, lies Indianapolis Indiana
I just paid my publishing fees last week to Westbow Press and have had an uneasy feeling after working with Rita at the front desk,  Rey, who was rude to me,  Mr. Fitch, who was condescending and Nicki, the manager  who was so kind to me until I confronted their scam.  They have not yet performed any services.  They just received my manuscript yesterday and after having been treated rudely by Mr. Fitch, i decided to google reviews for Westbow.  The complaints are in abundance!  They almost had me convinced when they assured me they have an A+ rating with BBB Better Business Bureau.  I checked out their A+ rating and in fact that is true, but there is also a long list of complaints similar to mine.  I copied and pasted a statement from BBB about complaints: This Customer Review, along with my contact information, will be sent to the business for validation. I understand that customer reviews are not used in the calculation of the BBB Rating and that BBB does not accept anonymous reviews. Needless to say, a BBB A+ rating means nothing! I spoke to Andrea, who took my credit card info and she assured me that I could opt out of this contract and I would be charged a handling fee of 150.00, but would be refunded my balance.  I spoke to the nice lady at the front desk, Rita and she was just oozing with kind words until I insisted that I would not proceed forward with Westbow.  She asssured me they were a Christian company, etc and railroaded my conversation until I had to raise my voice to try to get a word in.  I was transfered to Nichole B--- and she too had on her sweet, kind voice until I let her know I wanted out.  She too railroaded the conversation, citing the contract and agreement, etc that supposedly I signed and informed them that I was ready to give them half of my money for absolutely nothing!  My assistant was in my office and my phone was on speaker and she heard and witnessed the unbelievable scamming and swindling taking place right before our eyes. I am heartbroken for being a trusting individual.  I have published 3 other books and have had national sales and traveled to Europe and sold many books and have never dealt with dishonesty like this.  They claim their competitors are behind sites like the one I found with all the complaints.   I filed a complaint with BBB and they already quashed that with their legalese.  I emailed Manager Nicki/Nichole and she emailed me back from a bogus email account.  I responded to her email and received an undeliverable error message.  It has not even been a full 7 days since I blindly gave them my money and they state that they have invested a lot into the process.  I emailed Mr. Fitch, who was the individual in charge of my book and he rudely replied and let me know that nothing was happening with my manuscript or book until after a 3 week long vetting process.  And yet, they have done too much to be able to refund me my money.  This wrong and it is a scam!  They are an affiliate of the biggest publishing names in Christiandom, but there is nothing Christ-like about these people!    
Entity: Internet
10, Report #1371811
May 08 2017
10:16 AM
xlibris publishing author solutions publishing Author Solutions and imprint Xlibris continues to steal from authors, With so many complaints how can Xlibris still be in business? bloomington Indiana
How is it that Xlibris and Author Solutions can still be in business with so many reports of ripping off authors? Ripoff Reports shows years of negative reports about this company but they are still in business, what can be done to put an end to this? I have personally been fighting with xlibris for several years to get my simple 80 page book launched properly. It was issue after issue and now that my connection to this company is so close to being over they hit me again with one of their scams. I too have paid the $6,000 price for a complete package that includes the marketing. They built my book's website and now they want to charge me for bandwidth issues. This is the third time my site went down due to this issue and they want me to pay for their mistake. When the website completion date was set I had paid for a marketing company to do large scale and very expensive e mail blasts. Xlibris was very aware of the marketing strategy, the timing of the blast and the fact that I had paid a lot of money for this blast. Due to xlibris 'professional' web builders errors my site went down just as the blast was sent out causing me to lose over 25,000 customers. When I was assured by xlibris that the problem was fixed I sent out the second scheduled e mail blast to over 50,000 customers only to find out the site went down again losing me even more $. The first time the site went down I was not aware till friends reported problems viewing my site. I had to report it to xlibris and request compensation for the loss of $ due to their error. Marketing supervisor Vera Carter responded with an offer of 1 year free service of xlibris hosting the website starting in Dec. 2017. Why would I want them to host for an additional year when they can't get it right the first time? After consulting 2 outside tech firms I discovered that the bandwidth issue was something the builder would have known about when building the site. There have been no additions to the site so that alone indicates the builder, xlibris/author solutions must have created the problem while building the site. Now I have received an e mail stating that I must make additional monthly payments to keep my book's website up and working each month. Since I am not able to list e mail addresses, I am listing the people I have been dealing with regarding this issue. Adam Brillo who contacted me back when I first had issues with xlibris about 2yrs ago. At that time he was considered a supervisor in customer service so when this issue of the bandwidth started I cc'd him on all e mails requesting help. Vera Carter and James Aguilar are both supervisors of the marketing department so both were sent cc e mails regarding this bandwidth issue. Several years ago when I first had difficulties with this company, I discovered that there are no official overseers in the publishing world. I had taken it upon myself to create a class action law suit against xlibris and it's mother company author solutions. Now, I am furious with myself for not following thru with the class action law suit. Today is 5/7/17, I will give xlibis and author solutions one week to correct the problems they created on my book's website. If I feel their deceitful practices have not been addressed, I will be posting notice that the class action lawsuit has been activated again and all who wish to participate are welcome to contact me. 
Entity: bloomington, Indiana
11, Report #1397360
Sep 01 2017
02:52 PM
Corporate Imaging Solutions Copier/Toner servicing SCAM Mission Viejo California **Author of this Report is NOT CONFIRMED**
Every time we have a service call w/Ricoh (whether the tech comes out or I submit a ticket) we get a call shortly after from ‘customer service' saying “the toner we’ve requested is on sale @ a discounted price.”   IT IS A SCAM-somehow a 3rd party vendor is getting tipped off that we have a service request through our RICOH corp. account.  Next thing you know, we recieve a box of black RICOH toner and 2 weeks later we get a bill for $498.97.   ***Our toner is INCLUDED in our contract.***The one time they got away w/it, I sent the toner back-return to sender.   Unfortunately a couple of weeks ago our tech was making a routine visit & shortly after-our office received a phone call. It sounded legitimate & they told both ladies (addressed our employees by 1st name)our toner was on its way.   Sure enough we received a toner cartridge that I didn’t order.   Today I called Corporate Imaging Solutions to find out HOW they're obtaining our ticketing info through the password protected Ricoh website-I spoke to a LARRY, 1st he mocked me, by repeating my questions-imitating my voice, then he hung up on me.   Absolutey unbelievable. IF you recieve a box of toner (or other products) DO NOT OPEN & USE THEM. Hold on to these goods for approx. 2 weeks. That's when you'll receive the invocie w/return instructions (that also state they'll charge a 20% restocking fee). Return your goods w/the invoice-DO NOT PAY!!!
Entity: Mission Viejo, California
12, Report #717768
Apr 15 2011
06:10 AM
iUniverse Author House - AuthorHouse - Xlibris - Bertram Capital Management - Author Solutions - Trafford Publishing - Wordclay DANGER! BEWARE! FRAUD! and let's not forget CLASS ACTION Internet
I sat in the Bada Bing today and thought about this awful situation for a long time. The corporate officers and certain employees of these entities deserve to be pictured in handcuffs on the front page of every significant newspaper in the world, and featured on American Greed, Dateline, and 60 Minutes, to name only a few.All due respect...The masterminds behind this flimflam printing operation should get no respect, no more money from the public, and significant incarceration. They know perfectly well what they're doing and what they have done to an unsuspecting public. In order to not let them get away with it, each one of you who had money stolen by iUniverse and its other incarnations needs to step up and join a class action lawsuit and not keep saying that someone else ought to do it. They are not going to go away unless you join to do something. Stop feeling powerless.(((Redacted))) CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: , Internet
13, Report #1141264
Apr 24 2014
06:21 AM
14, Report #436791
Mar 23 2009
12:55 PM
Craigslist Job Posting, Author Solutions Inc, Acument Global Technologies Cashier Check Fraud Texarkana Texas
I guess is the newest front to the Acument Global Technology fraudulent check scam. This Craigslist job posting was titled Need Laborer For Immediate Work. It then requires you to send a resume to an email address, then after a day a reply comes back telling you that you are perfect for the job. Then goes into how they are flying in from out of town and want a house, or business cleaned for their arrival and it's a one time payment of $1500 in your behalf. I started to catch on as I noticed that there was never an address given through the emails, and never once received a phone call about the job. As the days went on, this man, Timmothy Simmons, was in need of me to pay the painters so they could start work. The amount I was supposed to give them was $2500. Then he went on to say that he would pay me up front for my services and have me give the money to the painters so they could start. Then I received an email that the check was on its way through UPS next day air. Along with that email, it came with instructions to send the money via western union to a Amy Bryant in Georgia. Which threw up another flag since the work is in Texas. Very wary of the whole deal from the get go, I finally got the check and immediately took a look at it. It was using a business front of Author Solutions Inc on the check but the package said it came from Acument Global Technologies. I called the bank and the check was indeed a fraud. Acument is aware of the checks and UPS is screening for them, but a few do get through. As this is the second time I have fallen for a scheme, this time I caught it before anything bad could happen. It's a sad truth that there are people willing to allow others to suffer greatly for their gain, but it is a truth we must face. Be wary of anyone offering money upfront for services, or they offer a cashiers check for payment that is greatly over the price. Anyone who requires a wire transfer of cash, and expects you to do it, is more than likely a scam. I am like anyone looking for a break, and so many people are out to exploit it. Do your research if you think there is something wrong. If you are looking at this you already know. Brad127 Ashdown, ArkansasU.S.A.
Entity: Texarkana, Texas, Internet
15, Report #1396603
Aug 29 2017
07:06 PM
Consulting Solutions Network Michael Brown Michael Brown lies about his educational offerings to sucker consumers into taking his shoddy classes. Austin Texas **Author of this report is NOT CONFIRMED**
Michael Brown, owner of Consulting Solutions Network of Austin, TX tries to pass himself off as a good Christian businessman.  However, this is merely a veneer for a deeply greedy and incompetent liar.     He makes promises on his website of helping his students with job placement activities, yet makes excuses and postpones meetings repeatedly, making it very difficult to get any help.     Also, he is in the office less than half the time and purposely makes it very difficult to attain the help that he promised when he was taking your, Austin City's, or the federal government's $7000+ for his shoddy classes.     He only cares about those who are thinking about giving him tuition, not the ones who already have paid tuition.  He left me sitting in his office for an extended period during a scheduled meeting so he could scam two other people into taking his classes.  He even admitted when he returned to our meeting that new customers were more important than ones who have already paid.  He actually said that.     The communication between Michael Brown, professors (a term I use lightly, more like dropouts) and other administrators is very poor.  Whenever a problem happens, it's not handled promptly, professionally or properly.  Any effort Michael Brown puts in is half assed, cheaply and lazily done, drastically reducing the quality of the customers' educational experience.   He recently had his complete staff quit on him because they hadn't received raises in the 8 and 4 years they had worked there, respectively.  He wouldn't allow them to take vacation time that they had earned.  He also broke the law by not paying time and a half for his workers' overtime hours.  The same government agency (Texas Workforce Commission) who is bound to uphold these overtime laws are the same ones who refuse to take Consulting Solutions off of their class offerings list, even though they know Michael Brown's program is no good.     Some classes he is offering are outright obsolete, yet he continues to sale false promises to desperate Austin area citizens in hopes of bettering their job prospects after taking the low quality classes at Consulting Solutions.     The Java program is two versions behind and no plans to upgrade to the more current Java version 9.     I have presented only a portion of the myriad problems I've experienced at this terrible school.  Please do yourself a favor and DO NOT TAKE CLASSES FROM CONSULTING SOLUTIONS NETWORK OR DO BUSINESS WITH MICHAEL BROWN.  
Entity: Austin, Texas
16, Report #1397184
Sep 01 2017
06:06 AM
Appliance Repair Solutions A. R.S. i gave them one check to get the parts for my Refrigerator and still they tell me its going to take anther week that will be three more week San Antonio Texas **Author of this Report is NOT CONFIRMED**
I got Rip-off by Appliance Repair Solutions they said they were going to get my parts for my Ref.But i have not heard from them . I been caling every week for the last four weeks.They tall me that the part for my ref. were comeing form Japan,and then they till me its coming on 9/8/2017
Entity: San Antonio, Texas
17, Report #1145146
Jun 27 2014
01:59 PM
Author Solutions trading in Australia as XLibris scammed my 78 year old mother of at least AUD$164,000 using pressure sales techniques Bloomington Indiana
Author Solutions trading as XLibris has business practices that extend to harassing and haranguing clients for money akin to the worst excesses of call centres. They have no system to vet any prospective client either for the quality of their work or their vulnerability. They purport to sign up aspiring authors potentially for a number of works over the course of time but require up-front payment of fees for all the proposed works before publication, let alone any one of them. 
An ethical approach would be to charge an author for each publication as it is produced. They do not assess clients in terms of their financial status or ability to meet financial requirements. They have no system of reporting or accountability for the money paid to them. Author Solutions, trading as XLibris, has staff in many countries who harass and upsell vulnerable and susceptible people, denying online negative reviews with such words as: “If you look real hard, you might find 100 people out those 10,000 that had a bad experience with us. That tells me that less than 1% of our authors are so unhappy that they lodge a complaint online or with the Better Business Bureau. Companies like McDonald's and Disney that are the leaders in their industries dream of having less than 1% of their customers complain. The Better Bureau sees this as a high rating for this very reason.” The Publishing Consultant who wrote this email was referring to the Better Business Bureau, which has received 351 complaints, including one from my 78 year old, ill mother. XLibris claims an A rating. Well, it is now A minus and deserves a C minus. XLibris promotes itself to would-be authors as being owned by Penguin and Random House, which gives comfort to would-be authors wishing to be published by a respectable and legitimate publishing company.  My mother has spent her life’s savings with Author Solutions trading as XLibris. She has 50 copies of a poorly printed and badly edited paperback children's book in return. XLibris has told her that there are thousands of copies that have been sent to a warehouse in the US, yet there is no proof of this. XLibris is a print on demand vanity press which does a poor job of editing and illustrating, charging extra for further edits resulting from their editing errors. Their team of high pressure sales people from The Philippines up-sold my susceptible mother into buying a very expensive marketing and publicity package with the offer of a 45% discount. My vulnerable mother was convinced to pay for the printing of a large quantity of not-yet-written books. When my mother was in the process of writing her children's book, she was urged by XLibris staff to do a rush job in order to comply with an XLibris imposed deadline, and then charged extra for further editing. XLibris collects money by credit card and international funds transfer.      
Entity: Bloomington, Indiana
18, Report #611736
May 24 2011
09:54 PM
Author House / Author SOlutions royalties unfair money Bloomington, Indiana
The finished book is top notch but they (Author House) will really get you in the pocket book. I recently was told that 28% of my royalties were being withheld because they did not have my social security number on file. This information was provided to them in December of 2009. I provided the information again last week and they now say that the royalties cannot be refunded to me. Also, when I paid the initial fees for publication I specifically asked if there were any hidden costs for shipping and such of books that were included in my package. I was told there were no other charges. When I didn't receive the books that were included in my purchased package I contacted them and was told that I would have to pay the shipping. They make very nice books but they rip you off any way that they can and when you question this they just write off your concerns and say that there is nothing that can be done to correct the problem.
Entity: Bloomington, Indiana
19, Report #972476
Jan 23 2013
11:21 PM
Trafford Publishing books, Xlibris, Palibrio, Author House, author solutions Trafford Publishing's scams Bloomington, Indiana
Ive read countless of negative comments online about Trafford Publishing and I was skeptical to believe those at first, but now I believe everything I read about this book, which in my opinion is a criminal organization. They are shameful comments, so Trafford should be ashamed. After I published a book with Trafford, two years later I contacted them to ask for my royalty. They said, there was an outstanding balance that needed to be paid and because of that the book was never published. This, despite the fact that I paid the publishing fee in full, they have already sent me a royalty payment and have received my free copies. I lost it. So I called and talked to Eugene Hopkins, a person at the top of the food chain so to speak, and he said, Ive never talked to you before. He has selected memory, because conveniently he didnt remember that we have talked before regarding some issues that I had with Hunckler one of the production guys. I spoke to Eugene Hopkins on the phone and exchanged e-mails with him. After going through all the e-mails that I received from the different people working for Trafford, I found Mr. Hopkins in my contact list. Imagine that you are being robbed or have been robbed. I have added a few names of the people that had exchanged e-mails with me; they are more than that. When I first contacted Trafford, Demond Dee Jefferson was the very first person that I dealt with and the person that sold me the publishing package. He sent me an e-mail confirming my agreement based on the payment and to let me know the book was going to be sent to production to be published. It is mind-boggling and hard to understand why would the book be sent to production, I received my free copies, I received a royalty payment already and two years later, I am told the book was never published and the production was put on hold because of an outstanding balance. Here is a site provided by Trafford Publishing promoting the book: http://www.amazon.com/Un-Dominicano-Peligro-Spanish-Edition/dp/1426923104 This is one of the many comments that I found online about Trafford: I simply cannot get anyone to respond to my e-mails on a book I am publishing with the company. The company says my book has already gone on sale, though they are obligated to provide me with a sizeable number of free books for my book launch they have not and are not responding to e-mails. Does this sound familiar? Did I get robbed? Is Demond Dee Jefferson a fraud and didnt work for the company? Is Jennifer Mitchell a fraud and doesnt work for Author Solutions? Why would all of these people be dealing with me assuming the publishing fee was paid already and dealt with me post production? If there was an outstanding balance, she wouldve told me that and she never did, because I paid in full to Dee Jefferson. I meanbased on my experience, Trafford is the biggest scam as a publishing company, which is why I requested that my book be pulled out of circulation. Surprisingly, in the month of October (2012), somebody from Trafford contacted me offering to sell me copies of the book at a discount price. I told him: Are you people for real? This book is supposed to pulled out of circulation. As it turns out, they are still selling my book. Are they thieves or what? I know people that have purchased my book before and after I asked Trafford Publishing to pull my book out of circulation. I am considering getting a lawyer involved. Here are the names of the people that I dealt with. They are all criminals. Be careful with Trafford. It you could your worst nightmare. Eugene Hopkins ehopkins@authorsolutions.com Demond Dee Jefferson djefferson@trafford.com Jennifer Mitchell jmitchell@authorhouse.com Maria Van Santen mvansanten@trafford.com Courtney Fleck cfleck@trafford.com Matthew Hunckler mhunckler@tarfford.com What they are saying: djefferson@trafford.com Jennifer Mitchell jmitchell@authorhouse.com Maria Van Santen mvansanten@trafford.com Courtney Fleck cfleck@trafford.com Matthew Hunckler mhunckler@tarfford.com What they are saying: Trafford was acquired by Author Solutions on April 2009. I signed a contract with Trafford December 2008 and paid for it. Since March they have my PRINT READY book with all the files for the cover and webpage. I have not received the pysical proof until today (July 6) I simply can not get anyone to respond to my e-mails on a book I am publisihing with the company. The company says my book has already gone on sale, though they are obligated to provide me with a sizeable number of free books for my book launch they have not and are not responding to e-mails. Trafford has great sales people and terrible ethics. Upon contracting with them for my book of 120 pages, I was quoted an author price of 6.53 and a retail price of 13.74. I have this in writing. My book came to 112 pages 8 pages less than quoted and they placed the author price at 10.49 published a book with Trafford under their Webblazer program that was offered at a considerable discount. Everything was pretty good up until proof reading time: They have a very sloppy printer. When I sent in my list of changes, it came back with even more needed! Whole paragraphs In Ontario, 2005 paid over $3, 000 to have book published with a promise of marketing the book. I received some books and then paid for more. I wrote and phoned re: royalties as I saw the book advertised but never received any royalties as promised from Trafford. RECENTLY SENT MY MANUSCRIPT TO TRAFFORD.I PAID FOR BASIC EDITING.I WAS MAKING WEEKLY PAYMENTS.THEY WOULDNT EVEN LOOK AT THE MANUSCRIPT UNTILL ALL PAYMENT WAS DONE. I PAID FOR BASIC EDITING.NOW THEY TELL ME I NEED CONTENT EDITING WHICH IS OVER $300.00 .NOW THAT IS PAID FOR. THEYRE..
Entity: Bloomington, Indiana
20, Report #743471
Jun 21 2011
09:02 PM
xlibris Author Solutions, Kevin Weiss; Bertram Capital Management LLC; Victoria Strauss A likely scam on public and investors Bloominton , Indiana
Xlibris now aka Author House, et al, has significant complaints. The CEO Kevin Weiss has his own peculiar approach to customers including hiding behind his call centre in the Philippines. This fact was verified in writing to me by a WSJ writer: they quote $90 [and up] as the cheapest rate to ship a book to any major Canadian city, including Toronto Ontario. They have not reported sales from their wholesalers such as Amazon to authors and have not followed up promises to audit the royalties or to identify the various PODs which also print the authors' titles. They had attempted to extract additional fees from me before publishing my 4 books but backed down in the face of my firm reference to their contractual arrangements. Later, they then tried again by asking me to pay $50 per title [$200] to maintain the listings at sales sites such as Amazon. Describing this CEO and outfit as reprehensible is not overblown. WSJ's writer who  VERIFIED  the fantastic shipping quote in writing to me will hopefully follow up the peculiar activities of Xlibris, Kevin Weiss and his new partners. You can pass this constrained report along without fear that the facts are disputed.
Entity: Bloominton, Indiana
21, Report #949056
Oct 01 2012
09:53 AM
Trafford Publishing Author Solutions - BEWARE - They will tell any lie to get your business. DO NOT USE TRAFFORD!!! Bloomington, Indiana
These people will tell you anything to get your name on a contract to allow them to publish your book.  Don't believe a word they say, especially don't believe the lie that they are going to pay you royalties even on the books you order yourself, because they ain't!!!  Shop around, they're are too many legitimate publishers out there, Do Not Use Trafford!!!!  Speaking from experience, unfortunately.  They say they are located in the United States, but haven't talk to anyone in the company yet, that didn't have a heavy foreign accent.
Entity: Bloomington, Indiana
22, Report #1141263
Apr 24 2014
06:21 AM
Xlibris Author Solutions fake publishing, publising, scam, vanity publishing, vanity publishing scam Bloomington Indiana but also New Zealand and world world
My father paid nealy $4000 to Xlibris to publish his book. They never even printed it. They promised a refund minus $85 in their contract but they never gave it to him. They pretendied they sent a check but he never got it. They kept lying and saying he must have lost it or they world look into it They kept saying they would look into it' and they kept saying that his point person had changed and he had to ring someone else. Bascially they just gave him the run around in a delibrate scam. He is 73 years old and so he got confused. He forgot that in his thirties he was published by real publisers. He forgot that real publishers don't charge authors anything only pay them. He forgot vanity publishing is just a scam for losers, because he is old and Xlbris con men exploited him because of his age.
Entity: Bloomington Indiana but also New Zealand and world, Select State/Province
23, Report #1397622
Sep 03 2017
11:06 AM
Berg Building and Remodeling No Solutions, Just Problems Marblehead Massachusetts **Author of this Report is NOT CONFIRMED**
We hired Daryl Berg to put an addition on our home,  so we could bring home our child, who has been living in hospitals for 2+ years since December 9, 2014 when she was hit by a car and left with serious physical as well as brain injuries.  This creep took $60,000 of our money and did less than $50,000 of work before he stopped working altogether.  He barely showed up for the job and did shoddy work as well.  Since we dumped this chump, we have had to have doors rehung, a window moved, a window replaced, tons of concrete poured to level the addition, beams added--you name it.  The court ruled in our favor and he owes us $13,707.83. Look him up on Mass Courts.org.  He is a serial scammer and his work sucks.  Do not hire this man or you will be sorry.
Entity: Marblehead, Massachusetts
24, Report #1397646
Sep 03 2017
12:07 PM
Dewey Skin Care Radiant Wrinkle Care, Kushar Solutions Rip-off. Unauthorized charges for skin care products Internet **Author of this Report is NOT CONFIRMED**
I ordered a free sample of wrinkle cream plus an additional skin care cream for $4.99 about three weeks ago.  Today I see three pending ATM Debit charges on my bank account, 1 to Dewey Skin Care (9/1/17) for $99.95, 1 to Radiant Skin Care (9/5/17) for $89.95, and a third to a company called Kuchar Solutions (same transaction number as Radiant Skin Care) (9/1/17) for $34.17.  That is a total of $227.04!  Outrageous that these people would take my money for a product I specifically requested not be auto-renewed.  This is a scam!! These companies need to be stopped!!  I am sure other women have been caught in this scam, some will do nothing, and these companies will make money off unsuspecting consumers like me!  My bank tells me that since they are ATM Debit charges, I have to wait for them to post, then contact the bank so they can do some kind of report (Reggie Claim?).  I also have to cancel my current Debit card and get a new one.  What a hassel!  These companies need to be stopped! Can you help?
Entity: Internet
25, Report #710889
Sep 18 2011
01:19 PM
AuthorHouse Author Solutions; Kevin Weiss unreasonable; dishonest; lay-offs; over-worked Bloomington, Illinois
If you've had a bad experience with ASI, you're not alone. It's not an isolated event, and chances are you probably have more reasons to be pissed off than you're even aware of. Two years ago, Author Solutions Inc (ASI) /AuthorHouse CEO Kevin Weiss was gladly accepting money from Mitch Daniels (Governor of Indiana) in the form of tax breaks. The money was for not laying off employees, and for actually bringing jobs into Indiana from over-seas. I wonder how Mitch or the Indiana government officials who give this tax break would feel to know that Kevin is, in fact, laying off workers and outsourcing their jobs to a somewhat incapable staff located in Cebu (Philippines.) If you've been having trouble with the ASI Book Orders department recently, it's because Kevin laid off 90% of the employees inthat department. Many capable, dedicated employees with years of loyalty to the company are now without a job. While it may come off like your Sales Consultant or Design Team don't care about you, this is usually not the case. Unfortunately, every single ASI employee is doing the job of two or more people, since Kevin and the Board of Investors he reports to refuse to hire much needed help in the US offices. You have every right to be frustrated when your marketing and contract questions are going unanswered, or when your time lines in production are longer than promised. Please know that this is ALL the work of the executive team. Most of the people you speak with directly would gladly provide you with better service if they could. However, due to having a terrible internal database with constant issues, unreasonable daily deadlines and a constantly impossible workload, they are simply unable to do so. Instead, anytime they lose an employee, lay-off or otherwise, they replace that person in Cebu. The workers in Cebu are poorly trained and do little to make the lives of the employees or the authors any easier. Not to mention, the so-called wages Cebu workers receive is borderline (if not) exploitation. Eventually, all US positions, except for possible some financial and marketing positions, will be outsourced. In the meantime, the lives of the employees are hell. Kevin unashamedly makes comments about plans to outsource before the announcements are made, and makes these comments in front of other employees. Do not be deceived into thinking this is carelessness and tactlessness. Kevin is a mastermind. (Google him to see what else he's gotten away with.) He wants employees to know just how expendable they are, in the hopes that they will quit, so that when the time finally comes, they will be paying less in unemployment to the dozens of Hoosiers who will lose their jobs. I hope this helps those coming here to report ASI understand why things are so terrible. And if it's any consolation, the people you are working with feel for you, and are receiving the same, horrible treatment.
Entity: Bloomington, Illinois

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