Avalon Oaks Apartments Avalon Apartments A pure joke of a rental property Columbus, Ohio
Avalon Oaks has been a four years too long.I moved to Columbus from Cincinnati and did not do enough research prior to moving in. I should have known by the model unit I was shown with sparse appliances, which I was told was due to taking parts from the model to fix other units. Rules are not enforced at this property. Children run around and ride their bikes in front of your car without parental supervision. I have written many letters stating all the neauences from these children with nothing done about the noise from them running and yelling up and down the breezeways, to throwing ice at my door. The property itself is falling apart. The fences surrounding the dumpsters are falling down and half painted. Pot holes were just recently were filled. Which hadn't even been attempted to be fixed since last summer, 2010. They never plow in the winter months. It took them six months to install a gate at the entrance so they could call it a gated community. Please, this was more of a pain and did not help the lack of parking. If you come home after 4pm good luck getting a parking space even close to your apartment building. This property has gone through numerous office staff as well as maintenance personnel. None of which I trust. Office staff is not competent to manage this apartment complex. Never let maintenance in your apartment without you being home. I've heard many stories from past and present residents whose things come up missing. We had a garbage disposal replaced and the next day the maintenance man came back stating he had to remove a plug he had forgotten to remove. Which would have flooded our kitchen. Maintenance was also called when the ceiling fan in the bedroom blew up. It took them 3 days to replace that and we still had to purchase the light for the fan that they promised to replace along with the knocking noise from wrong instillation.A ridiculous security company has replaced CPD who was patrolling the complex 24/7 last winter because the crime was getting that bad. Most of the time you see them lounged in their cars doing a whole lot of nothing.We received a letter stating in four days all grills had to be removed according to fire codes. I understand fire codes, but youcannot give a four day notice and then enforce a $100 fine for non-removal. Lastly, our move out. Finally, we had found freedom from this place! I paid the prorated rent on July first. Received a phone call July eighth from Jessica at the front office stating that she had not received our rent. I told her that she had and I had handed it to her on the first and asked her if she wanted our address on the cashiers check, which she replied no. There was another tenant there who was showing them pictures off of his digital camera of things that had not been fixed in his two years of living there. She persisted that she did not receive it. I stated the amount and then it seemed to come to her and she replied, you're last name is different. I replied, I got married. Let's be honest my first name is not all that common, as well as my now husbands name was on the lease as well. I'm guessing they cannot put two and two together at this office and just had a rent check floating around. We show up on July eighth to clean the apartment with an eviction notice on the door for a delinquent rent payment and to leave the property immediately. Last time I checked you need 30 days to boot someone out. I called the front office immediately. Jessica stated, well that was before I talked to you today. Alright, so you're telling me, you wait eight days to contact someone about late rent and slap them with an eviction notice one day prior?? We cleaned this apartment from 4p-930p. Cleaned inside cabinets, oven, stove, under oven and refrigerator, inside refrigerator, on top of cabinets, floors walls, doors, counter tops, bathtub, toilet, filled holes from nails, as well as bought new drip pans from Lowes. The next day July ninth it took us a total of an hour to turn in the keys. We demanded a walk though prior to turning in the keys. Two maintenance men walked through with us and stated the apartment was cleaner and in better shape then when a new person moves in. All it needed was paint and carpet. He also stated they always replace the blinds. We returned to the front office and turned in the keys. July 14, we receive a letter from Avalon. $23 for drip pans, $50 for carpet, $75 for paint. I called Avalon immediately. I stated the drip pans were brand new and they did not need replaced I am not paying $23 for new ones. Jessica then stated they always replace those. When I persisted, she stated that maintenance said they needed replaced. This is false, we did a walk through and maintenance cleared us as stated above. I then asked her where it stated in the lease we were going to be charged for paint and carpet. The carpet when I moved in was by far not new. It had wax an burn marks on it, which is stated on my move in check list. She read me a broad statement and told me she would speak with maintenance and call me back. She has yet to do so.I refuse to pay for paint and carpet. It is not in the lease. I have the lease right here and does not state these things will be of charge if not normal wear and tear. Lets be honest, every time someone moves out the carpet should be replaced or cleaned and the walls should be painted.I will continue to pursue this because I will be getting back all of my deposit. Do not move to Avalon, unless you are looking for a headache.