BEST BUY Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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51, Report #1220757
Apr 06 2015
08:22 PM
Best Hair Buy Fake hair Gaungzhou china Internet
Besthairbuy is a hot mess. I was odering hair weave and they stole my money. They send bad product.  The hair sheds a lot.  The reps are big Chinese liars. They will con for money.  Vivi is aweful and greedy.  The hair is processed not virgin at all. It will only dye to #30. They only have one grade of hair. Best hair buy are full of crap. They will take your money although they dont have in Stock.  Shipping time sucks. Ugh go to APO HAIR INSTEAD. 
Entity: Internet
52, Report #26235
Aug 06 2002
01:55 PM
Best Buy ripoff deceptive company consumer fraud Colorado
I purchased an extended warranty performance service plan, for an E-machine compter, in a moment of weakness based upon the store manager's description of how broken items were handled upon return. I was told, by the store manager, that Best Buy just replaces the E-machines with whatever model is currently stocked at the time. The computer died. I took it in for REPLACEMENT and was told that they would have to send it out for repair. I inquired further and found out that until the summer of 2001 they just replaced the computers. However E-machine changed it's policies and Best But followed suit. I did not purchase from E-machine so I am completely disinterested in E-machine's policy change. That is not my problem. Best Buy need's to honor their original committment even if only verbal. I tried resolving this with the corporate consumer relations people for Best Buy to no avail. My recommendation is that everyone who reads this not purchase items from this dishonorable company and that you pass the same suggestion on to others. There are other more reputable dealers in the marketplace. You can reach Best Buy consumer relations directly at1-952-948-2000 or indirectly at 1-800-369-5050 option 4, option 4 and escalate through the management layers. First LA, California
Entity: Colorado
53, Report #14104
Feb 14 2002
12:00 AM
HRS - BEST BUY rip off
I bought a Compaq laptop from BestBuy in Jun 2001. I paid up the entire amount in Sep 2001. In Jan 2002 I got a bill stating that the payment made was removed/cancelled from my account. The check however was cleared from my bank account. The copy of the check was sent to them which clearly shows that they cashed the check on 1st October. Numerous calls to their customer service represntatives and their supervisor are of no use as they say the account is being researched. How long is the question. This makes one go through hell for doing business with them. Sharadsrikar Stillwater, Oklahoma
Entity: Oklahoma
54, Report #18707
Apr 12 2002
09:48 AM
Best Buy ripoff the business that doesn't give a dam Bartlett Tennessee
To whom it may concern: I am writing to express my dissatisfaction with the sales practices of your personnel. On Sunday November 25, 2001, I purchased a JVC 12 CD disc changer (Model # 4100172) for my husband's car. I chose Best Buy based on your claim that you are here to help. I explained to the sales associate that I needed a CD changer for a 2001 Volkswagen Jetta. He showed me the above-mentioned product and I purchased it along with a 4- year service agreement. I made an installation appointment for the following Saturday, December 1, 2001. I gave the installation department the year, make and model of the car along with, the product to be installed. The store's book should show that. Unfortunately, due to a personal matter, I was unable to keep that appointment. It never occurred to me that I had just been duped. My husband and I were unable to arrange for the installation until Saturday March 9, 2002. I was not concerned about waiting so long to have it installed because TWO different departments assured me that the CD changer would fit in my car. That is when we learned from Kris in the installation department that the CD changer does not fit the car. He suggested that we go inside, explain what happened and exchange it for the Pioneer model that would fit the car. When we did we were met with rudeness and an unwillingness to listen. Kris also told us that the sales associates do not know which car stereos/CD changers for which car and that there is no book or database they could use to find out. This is appalling! Mary Memphis, Tennessee
Entity: Bartlett, Tennessee
55, Report #21492
Jan 14 2003
09:44 PM
BEST BUY LOOSE SCREWS RIP OFF! Phoenix Arizona
I tried to take my new palm back, it was missing the infared sensor (i never new it was supposed to be there), and also screws had fallen out on the sides. The thing was it would not retain any phone numbers, and would not take those expensive memory cards. When i took it to the customer service desk to claim my rights on the 59.99 3 year warrenty, they said because 'screws' are missing you cannot tell if you tampered with it, for all we know you tried to fix it yourself. After talking to me in a rude short answer, not paying attention at the issue at hand, he offered the customer service number to SONY, he made me wait in the lobby, after about 30 minutes i gave and went home (yep he never showed up). i have also recieved the same treatment for car speakers and televissions, oh yah i did it with my shiny new HRS USA BEST BUY card. i know other people have the same problems, unfortunately im probably not the only one out here that know that mass corporations will do anything to save abuck, so the can give there half @$$ed managers raises if the inventory is clean. (sigh) Philip Phoenix, Arizona
Entity: Phoenix, Arizona
56, Report #44288
Feb 05 2003
03:41 PM
Best Buy rip-off Cuyahoga Falls ohio
my husband purchased a new computer system from best buy the beginning of dec. i opened it on christmas and tried to use it but the mouse didnt work. i took it back to store and the guy plugged it in to his modem and it worked i brought it back home and didnt work i called and talked to the same man i spoke with at the store.was told to shut down system and try that and it still dont work i had to go buy another mouse from another store and it works fine. now i am stuck with a mouse that dont work and doesnt work on my daughters computer either.they gave me a hard time for a $20.00 mouse,the 4 in one lexmark 125 printer,copier,scanner,&fax also purchased the same day the only thing that works is the fax and i want to take it back but i know they wont and now its sitting in its original box in my dining room collecting dust.and ive contacted them about my mouse by e-mail and was told theres nothing to be done all i know is that was my first and last purchase from any best buy and have sent them a e-mail telling them so.now i also have to contact lexmark they did send me another printer and it dont work either so now i have that dont work in boxes and and very fed up with the whole mess my husband tells me we should have kept mt old computer at least it worked. Janet akron, OhioU.S.A.
Entity: Cuyahoga Falls, ohio
57, Report #34864
Nov 11 2002
06:51 PM
Best Buy ripoff Woodlands Texas
Will not replace computer ..... I bought a hewlett-packard on 3/10/01 and my hard drive when out on 4/1/02 i have a 3 year services with them,so they replace it,my problem is that since then i have had all kind problems with the computer ,i have returned my pc four time and they(best buy) say that there is nothing wrong,since last time i took it i had 2 individuals and i payed them to check my computer and both sayed the same thing,i also talked with help desk on line for hp and they say to return the computer,i have return 4 printer to office depot because i thought it was the printers, i try to talk to mangers at best buy they(customer service) aways leave me on hold i mean as much as 35 mins. and then then keep sending me around to differnt departments and as you guessed i have not got no were, names of persons that i have talked to if they are real persons,were jaboc, kevin, bill, paul, scott, jansen, nick. I have a hp pavillion mx,i paided 1,710. and put on my chase card,and payed (best buy) off. plase help me for the past 4 months i hve try my self to fix it and here i am in the same place with 17 hundred dollar computer and does not work only can read and send e-mail. Please help!!!!!!! noelia huntsville, Texas
Entity: th e woodlands, Texas
58, Report #35921
Nov 21 2002
04:42 PM
Best Buy ripoff deceptive company Minneapolis Minnesota
Short and to the point here. On 9/7/02, I bought a Lexmark printer from BestBuy online because my Cannon broke down. I chose to pick it up in the Rockford,IL store. Best Buy advertised a $20 rebate. I went to the Rockford store when I was notified via e-mail that it was ready for pick-up. I told the girl at the counter I was here for the printer and told her my name. She asks Do you have your receipt you printed off from the internet? I explained to her I was printerless and could not do that. I got the printer and was given a receipt and rebate form. I filled out the rebate form and complied with all instructions to get the reabte. On 11/18/02, I got my receipt, and copy of proof of purchase sent back saying they could not give me the rebate and call a Phone # to find out why. I was told that since I did not print the rebate form and receipt from the internet, I could not get the receipt. When I told them I could not do that and no where did it say that had to be done that way, I was basically told That's our policy, if not followed no rebate. Calling Customer Care did absolutely no good. I immediately cut up my Best Buy card and plan to never shop there again. Jason Rockford, Illinois
Entity: Minneapolis, Minnesota
59, Report #46361
Feb 21 2003
11:02 AM
Best Buy Rebate Rip-off Tracy California
I purchased a Satellite Dish system from Best Buy with the promise of a $75 rebate. I filled out and returned the required documentation for the rebate in a timely fashion. When the rebate check did not show after 6 weeks, I called the rebate center to check the status and was told the check had been mailed out and to call back if it didn't show up in the next few days. I called them back in a couple of days when it still hadn't showed up and they told me the check had already been cashed and thus they couldn't send out another one. I asked them who had signed the check since if someone had stolen my mail I feel I have the right to know who it is. The customer rep snottily told me they don't have to provide that information and that as far as they are concerned the matter was closed. I filed a report with the Better Business Bureau that was a waste of time because they did nothing. Am I being unreasonable to want my rebate or at least a copy of my stolen rebate check so I can find out who stole it? David Tracy, CaliforniaU.S.A.
Entity: Tracy, California
60, Report #48460
Mar 08 2003
12:44 PM
Best Buy, Hyundai & Buslink rip-off Roanoke Virginia
i have bought cdr and cdrw's from best buy and they have a 30 day warranty.they try to get you to pau an extra $30.00 for a 3 yr warranty. however best buy has something called (DEVO)that stands for defective eqipmen void of operation. also that means if a product is defective you can return it to best buy for a replacement. this has happened to me. also, all of you know that the attorney general of every state and the attorney of the united states work for you. instead of complianing to the bbb, e-mail the attorney general of the state in which the business is located. they have to reply. if they get enough compliats, they have to pull a full investigation. this really scares a business. the attorney generals work for you not the companies. your taxes are paying their saleries. the bbb is being paid by the same businnesses you are complaining against. fox guarding the henhouse i my opinion. Joe roanoke, VirginiaU.S.A.
Entity: Roanoke, Virginia
61, Report #159585
Oct 05 2005
11:56 AM
Best Buy ripoff worthless service contract Pittsburgh Pennsylvania
Best Buy Corporate Customer Care P.O. Box 949 Minneapolis, MN 55440 To Whom It May Concern: On September 29, 2005, I called your 800 for service on our Mitsubishi Projection TV. I called about 6 AM, and after having to go through what seemed like an endless number of choices to select from, I was on hold for at least 45 minutes before I was able to speak to someone, which to me is a ridiculous amount of time to have wait at that early time in the morning, I may expect that during peak business hour, but at 6 AM, come on, you people need to do something about service center response time. I explained to your service center person that I believed that the only repair needed done was to have the projection lamp replaced according to the light indicator on the front of the television. She stated that service could not be provided until October 4, 2005, and if this was acceptable. My reply was that it was not acceptable because I don't believe that it should take a week just to replace a projection lamp, which should take no longer than 15 minutes to replace according to the TV's Owner's Guide. She said she would set us up for service on October 4, 2005 and she would also have someone return a call to me about the possibility of having an earlier service date. Guess what! No one ever returned the call! On Tuesday, October 4, 2005, I called at 11:00 AM to ask when the service person was scheduled to come and do the repair, behold to find out the original service center person, (unfortunately I don't remember her name, of course I didn't expect such poor service from Best Buy), did not even write up a service order. There was a record that I called, but no service order written, very unsuitable practice by your service center personal. I know you can research back to who the service center person was, and this practice should be addressed with her. I am sure if she has done this to me, she has done this with other customers and will do this with future customers. Your service center person said she could arrange to have the repair done on October 5, 2005, unacceptable, I already had to take the day off from work because it seems now a days service companies are unable to schedule a time of day, let alone show up on the correct day scheduled. My wife had to call the local Best Buy store and then the service center again to get the local repair company telephone number to find out if they could come out today. The repairman finally arrived at 1:30 PM, and all he could do was take out the lamp that needed to be replaced, he did not have a new one to replace the burnt out lamp, he stated it would be at least another week before we would have the new lamp. Two weeks to replace a lamp, totally but totally unacceptable repair practice on a $ 400.00 service contract and a $ 6,000.00 TV. My wife and I spent over $ 6,000.00 for the television and service contact and this is the best we can expect from Best Buy? Plus, we have already paid this merchandise off, so is this how customers are treated afterwards? Now did I not only lose a day's wages for nothing today, but I will have to lose another day's worth of wages, plus he can't even tell me what day he can return. My wife and I will definitely think twice before purchasing merchandize from Best Buy again, if we even ever consider Best Buy again. In my eyes I can no longer consider Best Buy as America's No. 1 specialty retailer of technology and entertainment products and services and will by word of mouth pass this on to our family and friends, plus various web-sites as the Rip-Off Reports, etc. Due to this gross inconvenience I feel that my wife and I should receive some sort of monetary reimbursement. I want to mention this was not a problem from the service company that Best Buy contracts through, but through Best Buy itself, due Best Buy's employees lack of communication, inadequate employee training, Best Buy's inept ability to solve the problem immediately same day service due to their screw-up. Dale Carnegie, PennsylvaniaU.S.A. Click here to read other Rip Off Reports on Best Buy
Entity: Pittsburgh, Pennsylvania
62, Report #186311
Apr 12 2006
03:08 PM
Best Buy horrendous ripoff liars Nationwide
I was first given a laptop by my grandparents upon graduating from high school. The laptop was purchased in April of 2003, and they also bought a PSP, just in case. Well the first laptop they got me lasted for 8 weeks, before the control key accidently broke off. I took it back to the store, hoping that they could give me a new key, so i could be on my merry way. They replaced my computer with a brand new one, same or similiar model. Another 2 or 3 months went by and this time the up arrow key broke off. Once again, new computer. This happened for a third time in december, and once again, I got a new computer. Things started to go really badly after this, as toshiba had released a new line of laptops, and I am convinced the model was just crap. Within 6 weeks of getting the computer the damn thing would not get any power. So i took it back and they replaced it. Same model, and of course within 3 months it had to be replaced again. This happened every few months until January 05, when I went back for yet another power supply issue. I go to Penn State, so i had been going to the best buy up there for the past year or so. For some reason, they decided this time they didnt want to replace the computer. I asked to talk to a manager, and he told me that it was ridiculous how many new laptops they had given me! I said i completely agreed, and after a while he consented and instead of repairing it like i suggested, he replaced it. In May 2005 more fireworks occured, as the new laptop broke again. I went back to the store, and after a few hours of discussion, the manager kevin decided that my warrant was already void (even though i was previously told by Matt Miller, the computer manager who helped me in January that it wasn't). He told me I was not getting a new computer or a repair, and he kicked me out of the store by threatening to call the police on me, cause i asked him if we could talk to Matt Miller and find out what really happened. I called corporate and complained for a long time, and the next day Matt called me and asked me to come to the store. He told me that my warrant should have been expired, but that he had chosen not to based on the closeness of the replacements. He, and pretty much he alone, believed me that the computers I had were just crap. So he told me that he had talked to Kevin, and they were willing to issue me one new computer, but that my warranty would expire, and I would have to buy a new one. So i consented, and then he told me that I had to make the exchange today or else they wouldnt allow me to again, and that there was only one computer left in the whole store that was in the price range i could get. It turned out to be a Medion (whicn almost no one has ever heard of at any of the best buys i have been to, and a company which is supposedly owned by Best Buy themselves). The new computer started out great, but soon turned into the worst of all of them! It first broke in september of 05, when it once again stopped recieving power. So i took it into the store, and they told me that Medions would never devo out, so they had to send it away. No big deal, had to happen sooner or later. It came back 6 weeks later and worked like new. For 3 weeks. After the 3 weeks the computer just stopped booting up and would not work. I took it to the best buy in paramus, as i had found them to be a lot less inept than the best buy at state college. They said that it was a problem with the mother board, and it would have to be sent out (all they decided to do here was reset the bios, but they sent it to the service center). So it got sent out, and came back 3 weeks later. It worked great for 4 days. Then the same problem happened again. Motherboard issue the geek squad said, and they sent it out again. It came back 2 weeks later and worked fine for about 2 months (end of march 06), when it once again stopped recieving power. I took it back to the best buy in paramus on April 1st, where we had a long discussion because I was asking for the no-lemon policy junkout, since it had been sent away for 3 times. I had to argue with them for a while, and then we finally called up the best buy customer service people. We talked for a while, and it was concluded that since the computer had been sent away three times already, and this was the forth, that it was already qualified for the no lemon, and they just needed a tech authorization. I actually have a written document from the geek squad agent i spoke to (her names Alissa and if you ever need help at the paramus best buy go to her, she is amazingly helpful).The document says that according to corporate the three repairs counted as valid repairs because they were all repaired at the service center, and its signed by her and the manager. The service order itself says that the computer had 3 repairs, and that corporate had deemed that it would be junked out, and that we only wanted a tech evaluation of the new problem, which was obvious. Well they never called me, so i had to call them back earlier today, and was told that they had changed their mind, and that my computer did not qualify as having 3 repairs. I stated my case that this was not true, i gave the names of the people i dealt with, and they pretty much told me it didnt matter, and that this was there decision. I still have the document from the manager and geek squad agent, but I am furious. They aren't even fixing my computer, they are sending it back in its current broken state! I can't believe that this company can be so dishonest. Does anyone have any suggestions about what I should do? I have the CEO's number, though i doubt I'll be able to contact him. STAY AWAY FROM BEST BUY! Brett Mahwah, New JerseyU.S.A. Click here to read other Rip Off Reports on Best Buy
Entity: Nationwide
63, Report #168448
Dec 18 2005
11:53 PM
Best Buy Still Snowing in Columbus Columbus Ohio
I purchased my 52inch LCD TV in June along with the 4yr ($400) service plan. In early Oct the picture started to become snowy and fuzzy. Best Buy had told us to call the manufacturer for the 1st year. When we called Zenith, they forgot to contact the first company. The second company Electrisound (never call these people)came out and called in a replacement part for a digital box. They then gave our part to another cusomter and never called back to tell us if they had ordered another part. I just received a voicemail a month later to schedule another appointment. After the part was given to another customer I called Best Buy, who promptly sent a tech to look at the problem. He order the same part along with another piece for the TV. When they finally arrived one was smashed. The tech put a rush order on the peice and replaced both, however the same problem still exsisted. The tech, on his notes which I have a printout, states that the set is unfixable and request a no lemon replacement. Basicly a new TV. 3-5days passed and on the 9th of Dec I called when I heard nothing from them. After being told the system was down and they could not access my notes I demanded to speak to a supervisor. I was then told that they had trouble finding the tech, and that no notes were in the system from the tech. I called around 1:30am on the 10th and was told that the tech had somehow been reached at 11:49pm on Friday night the 9th. I guess they found him at his favorite watering hole. (humor). What tech is around at midnight. Dedication is his middle name. (again humor). The report somehow now states that a replacement is again on order, (remember the TV is not able to be fixed), and that if I do not get the part by the 16th I will receive the all ellusive no lemon RA number. Well Friday has come and gone and now I am being told that it will take another 3-5 business days to receive the number. I have worked for and have never treated a customer this way. My advice and what I will practice is to use a smaller local dealer for big ticket items. It may cost a little more in the long run, but it will be easier for them to hear the noise of an unhappy customer. As a footnote, my expireince has been much worse than indicted in this letter, there are about 10 more calls to the store and corporate that I can't include because of the length. I wanted to spare you of the boring details. Thanks for reading. Derrick Obetz, OhioU.S.A. sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: Columbus, Ohio
64, Report #187653
Apr 20 2006
08:56 AM
Best Buy ripoff Port Richey Florida
I got a computer from my grandma as a present with the psp plan on it. I live in Florida and there is a alot of storms down here and my computer got power surged. I took it in to best buy were you could smell that it had been fried. They had to send it to miami to confirm the fact that the insides were melted together. Well the people in miami couldnt figure it out so they had to send it somewere else that ended up sending it to miami. So now that my computer has done more traviling then i have in 2 months, they finaly say i can exchange it for a new one. So its been 2 months and 18 days and im in college so thats a long time to go without a computer. Then they tell me they wount give me a computer that has all the same things the one i had did do to the fact i mailed in my rebates and they will be subtracting that from the total i have to spend on my new laptop. This is when i started crying. It had been all this time and i had lost alot of work on that computer and i ended up having to with draw from a class due to the fact that i had no way of doing my work at home and i work full time. A manger walked up to me and asked what was wrong and i explained the whole 2 mont and 18 days i have had to go through and they gave me a computer that was almost as good as the one i had. I wouldnt be so upset if i got straight answers and it didnt take so long. Cindy springhill, FloridaU.S.A.
Entity: Port Richey, Florida
65, Report #178502
Feb 28 2006
06:20 AM
Best Buy rebate ripoff Jackson Michigan
Best Buy is really the worst buy When I bought two items from Best Buy they gave me a handful of reciepts and told me to mail them all in to the addresses that were listed on the reciepts and that is what I did. I only got half my rebate back because Best Buy said I mailed some of my recepts to the wrong address. I followed the instructions perfectly and made copies from which I have backchecked and there is not an instruction to mail half of the recipts back to Best Buy John jackson, MichiganU.S.A.
Entity: Jackson, Michigan
66, Report #177898
Feb 24 2006
02:53 PM
Best Buy Rebate Ripoff HATTIESBURG Mississippi
I FILED FOR MY $150 REBATE FOR PURCHASING A $2300 LAPTOP. IT WAS SUPPOSEDLY SENT TO ME AND RETURNED UNDELIVERABLE IN AUGUST, 2005. IT WAS SUPPOSEDLY MAILED AGAIN IN JANUARY. GUESS WHAT - STILL NO CHECK. MY AUNT IS MY MAIL CARRIER - I HARDLY THINK SHE RETURNED MY MAIL UNDELIVERABLE!! I THINK ITS A HOAX - IT DOES NOT TAKE 6 MONTHS FOR A CHECK TO BE ISSUED AND RECEIVED. TOTALLY DISGUSTED WITH BEST BUY AND THEIR REBATE. Ashley Woodville, MississippiU.S.A.
Entity: Hattiesburg, Mississippi
67, Report #194933
Jun 05 2006
07:40 PM
Best Buy ripoff Folsom California
On August of 2005 I went in search of a 24 TV, and at Best Buy I decided I wanted the Sony, because it is a very good brand, and Ive always had Sony so I am very pleased with their products quality. I go at 12pm to buy the Tv, 350 dollars I ended up paying, afterwards My parents and I went to my school, for an appointment, and the headed back home. i didnt take the tv out of the car until we got home and we did nor crashed or anything, everything was perfect, got home, took the big box by myself, and when i am about to open it, I take the wrapper out, and I realize the TV is completly shattered, the screen is pushed in, the plastic frame is complety broken. I was so disspaointed but since we had boughht it that day, we went back to best buy, to change it because it was horrible. when we got there we first talked to the guy that helped us buy it, and he agreed they needed to replace it, bu then the manager starts talking to me, and asks me questions if i had dropped it, and I said no, I even told him, I even took the tv out of the box, but then after 30 mins he decides that because the box did not presented any damage he was implying it was our fault, and that we had taken it out and dropped it, but the he started saying that they knew they werent guilty of the damage but he wasnt saying it was our fault either, and still he wouldnt cahge it. My stepdad got really mad, of seeing this scenario, so i started talking to my mom in spanish commenting about the situation and how stupid it was, so they wouldnt change it, and we left the tv there at the store, and WHIle i was there waiting for my stepdad cuz he was bringing a Camera, the started making fun of I dont know what and they treated me very bad. Next day we called sony, and they said it was Best buy resposibility so we call best buy and after 45 min waiting a representative tells us he cant do anything, because he called the store and the manager told him we were saying in spanish that we had broke it. Apart from being ROBBED, we were MISTREATED, and My advice for anyone, dont buy at BEST BUY, the WORST CUSTOMER SERVICE... that same day we went to Circuit City and bought it from them, you could clearly see the difference in Customer Service and Store representation. Juan Folsom, CaliforniaU.S.A.
Entity: Folsom, California
68, Report #19567
Apr 25 2002
12:28 PM
Best Buy Lying SOB employees Burbank CA
I have many complaints about Best Buy and its poor customer service, but I will try to restrain myself since it's no news to anybody. My problem with Best Buy was the fact that an employee flat out lied, gave me a false sales pitch to sell me a warranty. I went to Best Buy in Burbank, CA to buy a laptop, and this scrawny little salesman kept trying to push the warranty on me. I really wasn't interested but he kept insisting. In the midst of all his jargon, I managed to find few things that did interest me. The salesman stated that the warranty also covers a free loaner laptop while it was sent for repairs. Since downtime is so critical for my business, I thought the loaner was well worth the warranty. As luck would have it, my laptop broke down on me 3 months after purchase. Since I had many important data loaded into the computer, I decided to get it repaired rather than replaced. Since I was going to get a loaner anyway, I thought downtime would not be so serious. Much to my surprise, when I got to the Best Buy repair department, the clerk told me that not only does the warranty not cover the loaner machine, but Best Buy does not even have a loaner service! That's when I realized that I was given false information to be coerced into buying their stupid warranty. I am definitely through with Best Buy. Young Granada Hills, California
Entity: Burbank, California
69, Report #1413543
Nov 26 2017
07:06 PM
Best Buy scheduled and canceled hours before Richfield Minnesota
Just moving in to a new house and needed a combo of Washer and Dryer. Went to some stores and after checking Best buy would be a solid option went online and bought it. Credit Card was charged, everything went fine until... Well, until on the same day of the delivery they called me. Apparently the system messed up and they didn't have any team available for today only in 4 days. The problem is I'll be travelling and don't know when I'll be back. Was told it could be moved ahead or cancelled but not delivered. For me this was a contract. If I shake hands with someone that's my word, a deal. Best buy literally didn't deliver. Going to shop somewhere else.
Entity: Richfield,, MN
70, Report #34506
Nov 07 2002
01:26 PM
Best Buy, Household rebate ripoff Chesapeake Virginia
I purchased a Maytag dishwasher and a Maytag gas stove from Best Buy in May 2002. Both items had Maytag as well as Best Buy rebates, which certainly factored into my decision to purchase (I made the mistake of assuming I'd get the rebate, so in my mind, the purchase price was lower). Best Buy printed out the rebate forms and printed extra receipts for submitting with each rebate. I cut out the UPC symbols, and promptly submitted all of my rebates. As Best Buy won't even hear from you unless it's been 8 weeks, I called back in late August 2002 to check on the status of my rebate. I was informed it was rejected as a duplicate rebate (I would months later find out that the rebate form printed out by Best Buy was incorrect). I told them I had in fact purchased two appliances, and that while both were Maytag, they were not the same appliance. I was told to give it a couple weeks and call back while they researched it. As I am an extremely busy mother of two young children, and work from home, it is not so easy for me to call Best Buy to wait a half hour on the phone while my kids are screaming so I can get what was promised to me. So, I called back in November 2002, and was told that the rebate period expired, and that I would receive no rebate. I argued that I was never told there was an expiration date-which happened to be two weeks after I called. As they told me not to call for a couple weeks, they should have told me there was a deadline we were running up against. Or God forbid they actually call me back. Now, even though I submitted all of my information on time, they are telling me I was not on time, and are shutting me out. When I argued with the supervisor, she threatened to hang up on me (there was no name calling or swearing-I'm just not that crass-although I understand people who do curse when faced with these maggots). As it was impossible to argue my case thinking I'd get hung up on at any time, I gave up. I called the corporate office to complain (and file a formal complaint against this supervisor), and while they offered me a $15 customer satisfaction gift card, I refused it. It is not fair that due to Best Buy's combined error and neglect, I get screwed. Customer loyalty means nothing to Best Buy-I have purchased over $2000 worth of electronics in the past six months alone (and Christmas is coming-a big electronics holiday in my household). And after reading all I have on ripoff.com and about Household Finance (the bank that finances the Best Buy card and most likely runs the rebate center), I am horrified, and a little afraid, of this merchant. Therefore, I am going to have to dig into savings and pay off my card, not something I wanted to do the month before Christmas, but I do not want to risk staying with this merchant/bank. Unfortunately, the only people to read this will probably have suffered an injustice already, so I doubt this will actually help anyone avoid this merchant, but thanks to ripoff.com and badbusinessbureau.com for letting me vent. Tracy Chesapeake, Virginia
Entity: Chesapeake, Virginia
71, Report #33191
Oct 22 2002
09:24 PM
Best Buy ripoff bowling green Kentucky
the monitor went goes to sleeep mode freezes in that mode it is a 19 monitor emc ta-772 series jerry glasgow, Kentucky
Entity: bowling green, Kentucky
72, Report #32997
Oct 20 2002
01:02 PM
HRS, Best Buy ripoff Industry California
HRS is the problem, not Best Buy. The problem with Best Buy is that they contract out for too many of their services to save money and that screws their customers over. I no longer use HRS for my purchases there and I pick-up my own products. If they don't allow that (i.e. the washer/dryer I bought) I cancel the order and go to Sears. The employees for HRS defending them are probably the exeption, but I have dealt with many rude reps at HRS. We cancelled the account insurance after receiving the first bill and it took 19 months to resolve the problem with the reps at HRS. I have been told it is my fault they couldn't properly cancel it because I signed up for it in the first place, denied a supervisor/manager to speak with and been hung-up on. I finally had it resolved but had to pay several hundred dollars of insurance to avoid the due date for a computer I purchased (because they bundled the insurance charges with the cpu). I have since paid the account off and am happy to not have the hassle with HRS anymore. I still enjoy shopping at Best Buy but would prefer to make large purchases on my Sears card because the credit department is much easier to deal with. I also have an account with Wickes (another HRS user) and have paid off the dining set I purchased to avoid any problems with HRS. It took about a year and there were thankfully no problems with the Wickes/HRS account. For the employees defending the BestBuy/HRS accounts, one can only imagine why so many people would experience such similar situations with these same company accounts. Surely you have probably had a few of these calls yourselves. If no problem existed the complaints would be much fewer and farther between. Ant Torrance, California
Entity: Industry, California
73, Report #220707
Nov 15 2006
09:05 AM
Best Buy Warranties are a joke Ripoff Sprinfield Illinois
I purchased an I-Pod for my son for a previous Christmas. I purchased a 2-year REPLACEMENT warranty. The store was selling Over-the-courter replacement warranties as hassle-free, no need to send anything off or wait for something to be returned. Just bring it to the store and they will REPLACE it. The I-Pod has stopped working properly and although it has been almost 2 years, it is still under the original purchased warranty. I took it to the store for the REPLACEMENT and I was informed that the store no longer does those as of this past June 1. They told me that the over-the-counter warranties were just something that their individual store was offering but they have now reverted back to the general Best Buy warranty and that I will need to send it in and wait for a voucher. Since I was in their individual store I saw no reason for them not to honor the warranty I purchased from their individual store. I informed the counter help and 2 additional managers that I purchased my warranty before their change in policy and it should be honored under the terms at the time of sale. Of course, they would not. I will have to resort to sending it in and hope the company will do the right thing even if the store will not. But, from the looks of all the complaints, I have my doubts. Statistically, only 1% of all dissatisfied customers actually file a complaint. With all the complaints on this site being only 1% of the complaints, I wonder how they stay in business. I know I will never step foot in their store again. I have also downloaded a complaint form from the Illinois Attorney General and am filing a complaint with them and I will refer them to this site, also. Sandy Springfield, IllinoisU.S.A.
Entity: Sprinfield, Illinois
74, Report #71166
Nov 06 2003
11:21 AM
BEST BUY ripoff BOWIE Maryland
I turned my lap into Best Buy for service on 9/22/2003 and have not rece'd it back. Best Buy is unable to tell me where the computer is. Jeff CROFTON, MarylandU.S.A.
Entity: BOWIE, Maryland
75, Report #62204
Jun 29 2003
10:05 AM
BEST BUY ONLINE ripoff Internet
I BUY MOVIES FROM BESTBUY ALL THE TIME. I MEAN I BUY 400 DOLLARS OR MORE EACH TIME I BUY. IT ALL STARTED ONE DAY WHEN I DIDN'T RECIEVE ONE OF MY MOVIES THAT COST 14.99. I CALLED FOR DAYS ONLY TO BE TOLD TO CALL BACK IN 10DAYS WHEN THE 10TH DAY CAME I CALLED THEM TO ASK FOR MY MOVIE OR A REFUND. THEY INFO ME THAT THE POST OFFICE MAILED THE MOVIE. I TOLD THEM THAT I ORDER MOVIES ALL THE TIME AND I ASSURE YOU I NEVER RECIEVED IT FURTHER MORE WHY WOULD I GO THROUGH THIS MUCH TROUBLE TO GET ONE 14.99 MOVIE I WAS TOLD I COULD NOT GET MY REFUND UNTIL 10DAYS AND THEN I NEEDED TO FILL OUT A FORM. AFTER THE FORM THEY WILL INVESTGATE AND MAYBE I WILL RECEIVE MY REFUND. I WAS SO UPSET AT THIS ACTION BECAUSE I WAS A LOYAL BUYER FOR YEARS THAT I TOOK BACK EVERY MOVIE THAT WAS NOT OPEN TO ONE OF LOCAL STORES IN TOTAL I GOT 850 DOLLARS AND THEY LOST OUT. I WILL NEVER SHOP WITH BEST BUY AGAIN. AND I MEAN NEVER Angela IRVINGTON, New JerseyU.S.A.
Entity: Internet

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