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1, Report #3600
Dec 14 2000
12:00 AM
Better Business Bureau is Useless
I submitted a complaint through the Better Business Bureau Online Complaint System (http://www.bbb.org/bbbcomplaints/Welcome.asp) in August. When you click submit, it puts onto the screen a summary of everything you've entered, assigns you a complaint number, and provides you with the name, address, and contact information for the bureau that will handle your complaint, and suggests that you print this page. I did so, and then waited. And waited and waited. When I hadn't heard anything after about a month, I sent an email to the email address that had been provided when I submitted the complaint, inquiring how long the procedure usually takes. I never heard anything back from them at all. Finally, months after submitting the complaint, I phoned the number that had been provided, and was told that they had no idea what I was talking about, they didn't accept online complaints, that they had absolutely nothing to do with anything I was talking about. I then called the Council of Better Business Bureaus. I was transferred from line to line to line, before finally ending up with someone's voice mail. I am not holding my breath to hear anything back from them.
Entity: Nationwide
2, Report #175619
Feb 09 2006
09:21 PM
Better Business Bureau complaint Cincinnati Ohio
To Whom It May Concern: I would like too join the hundreds, if not the thousands of people, who have already filed and posted formal complaints and against the Better Business Bureau on the Bad Business Bureau website. I have personally experienced the Better Business Bureaus lack of commitment too consumers complaints. Recently, I filed a complaint with the BBB against a Ford Dealership. Three weeks have gone by and nothing! This is very typical and I have experienced this several times already with both the Cincinnati Better Business Bureau as well as with the Better Business Bureau Headquarters out of Arlington Virginia. Why do I bother to file complaints with the Better Business Bureau if they don't even acknowledge a complaint? Habit, formality, it is what you are suppose too do. With computers, it really isn't a big deal to print off an extra copy and send it to the BBB. Do I care if they respond to any complaint? No! My personal experience with the BBB shows that if they do get involved, they just keep sending company response letters until the consumer gives up. Once the consumer stops responding to BBB follow up letters, the complaint is listed as resolved. Some of the follow up letters sent by the BBB were already past the deadline they had stipulated. So what is the point? The reader of this letter should do an experiment. Search your local BBB for complaints against the major cell phone companies just to see what comes up. Then you should go to the BBB's main website and do the same search. Do a search on Sprint PCS my local BBB does not list them and the BBB headquarters says that most of Sprint complaints involve billing errors, that a vast majority of complaints are resolved. If you have had any experience with any Cell Phone company you would know that the BBB's report is false, inaccurate, and misleading! That is just one company! Why do I write to the BBB? If a complaint would ever go to court, then it is nice to be able to say Yes your Honor, I wrote to the Better Business Bureau, I also checked that company out. But just between you and me the Better Business Bureau is not worth the ink, they are not worth the paper, they are not worth an envelope or stamp because the Better Business Bureau is a waste of time! Private Milford, OhioU.S.A.
Entity: Cincinnati, Ohio
3, Report #267017
Aug 12 2007
06:49 PM
Better Business Bureau should be changed to Worst Business Bureau Chattanooga Tennessee
These people have ripped me off and helped the merchant that ripped me off. In a new report on here it has been declared that all BBBs are ripoffs and I believe they should be sued by everyone that filed a complaint with them and never received any satisfaction. I think we should have a good ol' BBB Hunt like the Salem Witch Hunts. All they did was like a ping pong game where you would write them and then they would relay the message to the person and that's it they wouldn't help me in any other way. If I wanted to relay messages to the merchant I would have done it myself. Anyhow they are just a waste of time and should be first sued for millions for wasting and ripping off people and then jailed for the crime they committed against the many people that came to them to seek help and didn't get any. Here is the report I found: /Better-Business-Bureau/Better-Business-Bure/better-business-bureau-or-buye-EQ4FB.htm They haven't helped me any at all. I filed a complaint with a merchant and then while in Germany shut the case they could have waited to hear from me instead of shutting it down they don't do much of anything anyhow besides ripping people off. I hope there will be a class action lawsuit against them cause all they did is waste my time and lost my money because of them. Thanks for nothing BBB in Chattanooga. I also contacted them and ask them why they shut it and they told me if I would send them a letter they would send it to the merchant. I don't think i'm that stupid where I don't know how to mail a letter to the merchant all they did was relay messages they didn't help me get a lawyer or anything. All they do is rake money in from businesses and when a consumer has a complaint they do what they did by me and that is what I like to call the Ping Pong Ball Game. BBB Chattanooga now owes me the amount of $10,000.00 for ripping me off and causing me undue stress. They are no good at all and advise anyone not to use them. I will close now and wouldn't be surprised if one day they are all thrown into court for ripping consumers off. Thomas Dalton, GeorgiaU.S.A.
Entity: Chattanooga, Tennessee
4, Report #1071353
Jul 30 2013
10:57 AM
Better Business Bureau Bad Business Protection Bureau internet
I filed a complaint with the BBB against a company that was in obvious violation of BBB rules. The company was rated A+ with BBB and paying its membership fees. I stated that the company either needs to fix its policies that are in violation of BBB rules or be barred from BBB membership and that needs to be posted on the BBB website. The company admitted it's policies that were in violation of BBB rules, but offered to fix them for me. The BBB said my case was closed because the company corrected my complaint. I asked about the ongoing policies that were in violation. They said it didn't matter. The company is still an A+ member of the BBB. This is a ripoff.
Entity: internet, Select State/Province
5, Report #452644
May 17 2009
06:29 AM
Better Business Bureau is a useless organization! Nationwide
I have often thought that the Better Business Bureau was in place to help protect consumers. I've changed my mind about that. My original complaint concerns Stamps.com. This organization uses methods to rip consumers off that are long standing and on-going. It is well documented in so many places including Ripoff Report. I went to the Better Business Bureau's website to research the company and was surprised by what I found. In the last 36 months, Stamps.com has had 1286 complaints filed against them. And low and behold, the Better Business Bureau gives them a rating of A. An A? This company gets complained on regularly and consistantly and they get an A? Guess I have to revamp my thought processes when it comes to the BBB. Because if they can give a company like Stamps.com an A, their rating system is seriously flawed! B.A. Perkinston, MississippiU.S.A.
Entity: Nationwide
6, Report #22864
Jun 17 2002
10:46 AM
Better Business Bureau, BBB total ripoff, fraudulent business representation ripoff Colton California
AS MOST OF YOU ALL ARE UNAWARE OF HOW POORLY THE BBB TREATS SMALL BUSINESS IN SOUTHERN CALIFORNIA! DO NOT BELEIVE ANY OF THE REPORTS FROM THEIR WEB SITE AS THEY ALL ARE FALSE AND ARE DESIGNED TO KEEP SMALL COMPANIES FROM GROWING!! THEY ARE A 21ST CENTURY MAFIA! BUYER BEWARE! BBB has a spotty record Local Better Business Bureau shows clean records for dozens of problem companies, some facing government action. June 16, 2002 By CHRIS KNAP and JAN NORMAN The Orange County Register The Better Business Bureau doesn't always live up to its powerful brand name. The Orange County Register found that the Southern California bureau - the nation's largest - grants positive reports to troubled companies while devoting 40 of its 100 employees to soliciting membership dues from businesses. The bureau name connotes ethical business practices, fairness and consumer protection. But critics say the Better Business Bureau of the Southland engages in practices that discourage complaints. Until just a few months ago, the bureau charged consumers $5 to lodge a complaint about a business over the telephone. The Register findings include: The bureau lists with a satisfactory or clear record more than 50 businesses that have been sued or disciplined by government agencies for shoddy or illegal practices. The businesses were identified during a check of about 150 firms listed on the bureau's Web site, www.bbbsouthland.org. At least three businesses accused by California regulators of a pattern of consumer fraud are still members of the Southland bureau. The bureau gives members an additional chance to clear complaints from their record. Several business owners alleged that bureau telemarketers promised they could clean up their company record if they paid annual membership fees ranging from $300 to $600. The dues are based on a company's size. William G. Mitchell, the president of the Southland bureau, acknowledged problems with his telemarketing staff and said he has moved to correct them. But he said no business records were sanitized and that his office never authorized any such offers. He also expressed frustration with the quality of the bureau's reports on individual companies. Our information is not always right, said Mitchell, who earns $245,000 a year. Is that a good thing? No, it's not a good thing. I'd love to be able to report all this information, but there are limits to the resources and the people. I think we do a hell of a good job with the budget we have. Others are not convinced. If you put out information that purports to be accurate and it's not, sometimes it's worse than no information, said Gail Hillebrand, a senior staff attorney with Consumers Union, the publisher of Consumer Reports. Watchdog or protector? For more than 75 years, U.S. consumers have relied on the bureau's torch logo and its pledge to encourage integrity in the marketplace. Each local bureau is independent and nonprofit - a franchise of the national organization. Some consumers mistakenly believe the bureau is a public agency. It is not. It is funded almost exclusively by businesses on its membership roster. Consumer advocates say the membership dues create a conflict of interest for the bureau. Better Business Bureaus nationwide field complaints about local businesses, warn consumers about fraudulent practices, and contract with some corporations, such as major auto companies, to provide dispute resolution over manufacturing defects. But they have no enforcement powers. The Southland bureau says it provides 159,000 reports a month to consumers - either on the telephone, by mail or on its Web site. The bureau says it has these reports on more than half of the 351,000 companies that do business in Southern California. About 17,200 companies are members. The bureau warns the public about many questionable companies, such as those offering work-at-home schemes, credit repair and advance-fee loans. Companies in these industries are not allowed to become members. But consumers logging on to the bureau Web site can't learn how many complaints have been filed against a company. And if there are complaints, the reports often don't say what they are. When the BBB has a bad report on a business, you can be sure the business is bad, said Ed Magedson, a consumer advocate and creator of RipoffReport.com, a Web site that allows consumers to file, and view, any complaint about a business. But there are a lot of times when there are bad reports on members and you will never hear about it. Through public records, Web sites and newsletters, the Register found more than 40 businesses that had lost their state plumbing, contracting or auto repair licenses for serious violations. These companies were accused of abandoning projects, performing sloppy work and diverting funds. But they were listed by the bureau as having a satisfactory or clear business record. Other businesses with troubled records also have clear bureau reports, including a major residential landlord, a chain of auto body shops, an eyeglass maker, and several nail salons. The newspaper chose companies that had problems in the past and checked the bureau's ratings for each. Bureau member George Brazil Plumbing of Culver City, which also does business as Mike Diamond Plumbing and Orange County Services Inc., had its licenses suspended for 30 days and was placed on two years probation in 1999 for failing to obtain building permits, abandoning a project, failing to complete a contract for the agreed upon price, and false advertising, according to the Contractors State License Board. The company did not contest the charges, state documents show, and agreed to pay restitution to consumers plus $11,110 in costs. Michael Diamond did not respond to calls seeking comment. The bureau's nonpublic files show 34 consumer complaints against Diamond and 15 against Brazil in the past three years, officials said. But the bureau's Web site listed the plumber as having a satisfactory business record. The bureau amended its reports in this case and a half- dozen other companies after interviews with the Register. The ratings of George Brazil and Mike Diamond were changed last month to include a complaint history that reveals that some consumers felt overcharged. Mitchell said George Brazil's membership was suspended in 1997 by the staff after a series of complaints. But Diamond himself appealed to the bureau's board, which overruled the staff and re instated his membership. Mitchell said his staff later reviewed the complaint history against Brazil, determined that it had improved, and revised the firm's report, giving it a satisfactory rating. At that time Brazil was still on probation. The report shouldn't have said that,'' Mitchell conceded. I can't explain why the probation wasn't reflected. The revised report on George Brazil still says nothing about the state discipline, suspension or probation. Another bureau member, Arnel Management Co. of Costa Mesa, which manages 4,500 apartments in Orange County, agreed last September to pay $1.45 million to settle state attorney general allegations that it illegally overcharged thousands of tenants on security deposits, repairs and cleaning from March 1997 to September 2001. Arnel denied wrongdoing but agreed to refund $1.1 million to former renters. Mitchell says he knew about that lawsuit. But Arnel was listed as having a satisfactory record until May 24. On that day, Arnel's report was updated to reflect the lawsuit and settlement. Arnel was allowed to keep its membership, in apparent violation of the bureau's own rules: The membership agreement requires members to be free from any governmental action directly relating to the basis of its customer relations or fraud in the marketplace. That's a judgment call, Mitchell said. It's possible they could be suspended, but I haven't made up my mind. SLIPPING THROUGH THE CRACKS Plenty of nonmembers with questionable business practices also slip through. Vista Pacifica convalescent hospital of Riverside - where the administrator was convicted of failing to report criminal elder abuse by an employee - showed a clear record. The company's report was revised May 24 to reflect the government actions. Vista Pacifica's administrator did not return phone calls. Mitchell said the bureau is working to change its Web site so a listing of complaints will be visible to consumers. He also said that when the bureau does act aggressively to combat fraud it often gets dragged into court. Take the case of Omenicus Financial Corp., of Irvine, which guarantees a 30 percent return on a commercial real estate investment - and boasts that returns will more likely be 100 percent. The Securities and Exchange Commission and other regulators warn consumers about this type of promise. The only truly guaranteed returns are from a bank deposit or bond insured by the U.S. government. The bureau had rated Omenicus satisfactory. Omenicus advertised its bureau membership on its Web site. Told by the Register about the company, Mitchell investigated. He asked Omenicus to document that it had extensive commercial real estate holdings returning high margins on equity. When the company refused, he pulled its membership and revised its bureau report to warn investors that the company is not registered with the California Department of Corporations and that its guarantee is of questionable benefit. One week later, on May 16, Omenicus sued the Southland bureau for defamation. Robert Scott, president of Omenicus, said the bureau's report contains numerous errors and has damaged his business. Scott acknowledged that neither Omenicus nor its partnerships own any commercial real estate at this time. But five parcels in California and New York are in escrow, he said. Benefit of the doubt More than a dozen Orange County consumers who contacted the Register described unsatisfactory experiences when they tried to use the Southland bureau to find an honest business or complain about a dishonest one. Consumers were particularly annoyed that for years they had to pay $5 to file a telephone complaint and $3 to have the bureau research the number of complaints against a business. Mitchell said the fees, which raised about $150,000 a year, were halted earlier this year. Some people clearly were turned off by them, he said. Other consumers complained that the bureau didn't answer the phone, never followed up or wouldn't take a report. Jim Troeller, a Fullerton locksmith, wrote to the Southland bureau two years ago about a local computer builder that he says sold him a defective computer then defaulted on the warranty. The company responded by saying Troeller owed money for repairs and it was going to sue. The company didn't sue. But that explanation was good enough for the bureau. They told me, 'We closed the file.' I see so many references to the BBB as if its some sort of watchdog, but it's not, Troeller said. It's just a paper-shuffling organization. Mitchell said that because the bureau has no police powers, it can only urge businesses to do the right thing. If we think the business is being reasonable, that they are addressing the allegations, we would close it that way, Mitchell said. If you call that giving the benefit of the doubt to business, I guess that's what it is. Drive for members The Southland bureau has a permanent telemarketing department to solicit business memberships, which account for about 77 percent of the bureau's $4.9 million annual revenue. The 40 telemarketers, who are paid solely on commission, make thousands of calls to businesses every week. The bureau has four staff members who investigate complaints. The Register surveyed 180 Orange County business owners about the bureau. Of the 97 that responded, 89 reported negative experiences. More than a dozen business owners said telemarketers told them they had received complaints about their company - sometimes in a harassing tone. Others said telemarketers told them there were inquiries in such a way that it sounded as if a complaint had been filed. For a business owner, it was a little bit like finding '60 Minutes' out in your lobby, said Donna McGovern, owner of Custom Business Results Inc. of Huntington Beach. After complaints from business owners were reported in the Register, Mitchell instructed his telemarketers to make clear that their calls are about soliciting memberships, not about consumer complaints. More serious are allegations from some businesses who say bureau employees offered to clean up negative reports if they joined. Dan Golka of United Home Improvements in Tustin said a bureau telemarketer told him he could make a complaint go away by joining. Golka said his bad report stemmed from a dispute with now-defunct HomeBase, which urged consumers to complain to the bureau about him. It was a shakedown, said Golka, referring to the bureau. Pay $300 for a good recommendation. Allan Lobel of A-L Financial, a Santa Ana lender, had a similar encounter when he called to resolve complaints attached to his file. The girl said, 'Join first, then we will look at the record,' Lobel said. Mitchell said it's impossible to eliminate all problems with telephone solicitations. I can tell you with absolute certainty: We would never, ever wipe out a complaint to get a membership, Mitchell said. We will not under any circumstances compromise our integrity. Mitchell noted that numerous consumers have complained to the bureau about the Register's telemarketers - resulting in an unsatisfactory bureau rating for this newspaper. Our telemarketers do not misrepresent the nature of their calls, said N. Christian Anderson III, the Register's publisher and chief executive officer. Mitchell said it's possible that some of his telemarketers told businesses that a membership could help clear their record. But he said those statements were unauthorized and false and that no salesperson has the access necessary to change a business report. If a company has a legitimate complaint about something that appears in its report, he said, his staff will consider removing it. We have to consider the company's point of view, he said. We do need to keep the lights on. But if we take money from someone who is fraudulent, it hurts our reputation. If some little old lady sees the BBB name on one of these companies and gets taken, I can't tell you in strong enough terms that is the absolute last thing I want to see happen. Local BBB tops in U.S. in members, revenue The Better Business Bureau of the Southland is the largest and most prosperous of 128 bureaus nationwide. That success is due partly to Southland's perpetual membership drive. The Southland bureau's revenues have risen steadily in the past few years, reaching $4.9 million in 2000-2001. Seventy-seven percent of that is from dues paid by 17,200 members. The bureau - like all others nationwide - operates as a nonprofit business. This is not a charity; this is an enterprise, Southland Chief Executive William G. Mitchell said. We're not seeking grants from anybody. Our bills are paid by memberships. That financial success is one reason Ron Berry of the Council of Better Business Bureaus in Virginia calls Southland one of the best bureaus in the nation. Mitchell has been rewarded for shepherding that growth. He earned $245,000 last year, more than the head of the national Council of Better Business Bureaus, which licenses the name and logo to local bureaus. Mitchell not only makes almost one-third more than his national counterpart, he is paid almost three times more than the average chief executive of comparably sized nonprofit groups, according to a study by Abbott Langer & Associates. Mitchell ran the Inland Empire bureau until the Los Angeles / Orange County bureau ran into trouble and folded in 1987. A year later, Mitchell merged his bureau with the Los Angeles / Orange County one. JACK LOS ANGELES, California STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
Entity: Colton, California
7, Report #557978
Jan 21 2010
01:27 PM
BBB - Better Business Bureau they are no usefule Internet
   Are the better business really needed and what good are they. My girlfreind had her Verizon service shut off by the bbb. They called and asked what the problem was she told them how verizon wireless was trying to con her. you see she was an altell user and they tried to con her by not letting her get a second line for 9.99 which is what the altell rep told her. they charged her 700.00 dollars for early termination fees. The bbb  are the ones that told her she would not be held liable for verizon con artist charges and they would be the ones who would take care of it. They shut the phone off and said you won't be held liable for anything and it will not effect your credit, a week later the con artist from verizon starting calling and demanding money she then complained to the bbb a second time they did not contact her. Verizon must of squashed the bbb like a little ant.The bbb will not get your money back for you or help you with nothing they are the ones who need to find a bbb  like company to make sure they are worthy.
Entity: , Internet
8, Report #160619
Oct 20 2005
02:44 PM
Better Business Bureau ripoff, lazy, hypocrites Buffalo New York
I filed a complaint against ViaTalk with the Buffalo BBB. Instead of forwarding my complaint or even investigating my complaint, Carol Bedard said that she will treat my correspondence as information only. Read the complaint I guess the BBB is living proof that ******* is easy. Beverly Denver, ColoradoU.S.A.
Entity: Buffalo, New York
9, Report #161799
Oct 23 2005
01:48 PM
BBB - Better Business Bureau ripoff Arlington Virginia
I had no idea there were so many other businesses being harrassed and embezzled by the BBB. I too received basically threatening phone calls from their sales staff for months until I finally caved in and paid their dues. And like others, I had no calls or problems until it was time to renew. Then the harrassing calls and letters started coming again. This is a true scam. The best I've probably ever seen. They pose as some kind of watchdog, while providing completely invalid information. In the whole year I was a member they didn't even bother to update my address and phone number, making my information appear misleading. They should simply state in a business report... this company paid us heh heh, so we'll say they're okay. or this company didn't pay us, so they are unsatisfactory. The biggest rip off ever.. the better business bureau. I have six other relatives in business, four of which in separate states. They all too have had the same arm-twisting, extortion tactics used against them. Beware of the BBB... they're con men and women. I hope they go down hard or enough business owners read this and NOT pay/play into their games. James St. Charles, MissouriU.S.A.
Entity: Arlington, Virginia
10, Report #102835
Aug 09 2004
04:29 PM
Better Business Bureau Ripoff Sandbagged complaint refused to resolve Anchorage Alaska
In my report about Cost Savers Furniture (aka Samples Furniture), I detailed my experience with their misrepresentation of a $1836 piece of furniture. They represented the piece as solid oak both verbally and in writing, but I discovered after the purchase that it was veneer on particle board. I attempted to return it for a refund within one business day, which Cost Savers refused to do. After this attempt to resolve the dispute with the company, I called the Fairbanks office of the Better Business Bureau (BBB) and relayed the above to its representative, Carmen. She contacted Cost Savers, and reported back to me that the store has an all sales final policy and does not accept returns. I repeated my allegation of misrepresentation, but even after faxing her a copy of the receipt she would only acknowledge that there was indeed misrepresentation but then simply repeated the store policy of no returns. Several further contacts with the Fairbanks BBB yielded similar results. I wrote to the Anchorage BBB and ultimately complained about this to Mr. Al Tobin on June 26, 2000. He was very annoyed and curt on the phone with me. He reluctantly agreed to review my complaint if I would send him the appropriate documentation. I did, and received from him a letter dated July 12 denying that Cost Savers and the Fairbanks BBB had done anything wrong. I convinced my credit card issuer (CitiBank USA) to charge back to Cost Savers, and Cost Savers filed for collection. The collection agency sued me, but just before the trial, the Checkworks attorney offered to settle on the terms I had been requesting all along: I return the entertainment center in new condition within 10 days, and they would drop their suit and remove the negative rating in my credit report. I complied fully with the terms of the settlement, and Cost Savers accepted the return. Asked why they sued me, the collection agency attorney told me that Cost Savers had lied to them, too. Having won against Cost Savers, I again contacted Al Tobin of the Alaska BBB. He angrily refused my complaint again, saying that my complaint had been satisfied by the settled suit. I am angry with Cost Savers, to be sure, but I ultimately won the case after spending dozens of hours writing letters such as this one. Yet there is no warning to other potential customers of Cost Savers, thanks to the refusal of the Alaska offices of the BBB to accept a negative report. I am frankly very disillusioned about the BBB at this point. I even tried contacting the national BBB council office to complain about the local and state offices, but they only referred me back to the state office. It is worse to have a corrupt BBB than none at all. David Ester, AlaskaU.S.A. STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
Entity: Anchorage, Alaska
11, Report #113333
Oct 17 2004
09:49 AM
BBB Better Business Bureau Disappointment Clearwater Florida
I was astonished to find out that BBB Clearwater has the following report on GCR Capital: Complaints have been processed by the Bureau in its three-year reporting period. Although the customer disputed the company's response, based on BBB experience the company properly addressed all the issues of the complaints. In addition, other complaints processed by the bureau in its three year reporting period were closed as resolved. The number and type of complaints are not unusual for a company in this industry. They are pretty much saying that, although GCR Capital is providing bad services, based on BBB's experience they are OK. Wow, American people, be aware of BBB. For obvious reasons, I will not use BBB services again. I filled a complain and are not suing GCR Capital to try to get my money back. This should be on BBB's files until a judgement is reached. Here are the facts on BBB's site about GCR Capital: Closed Complaints Number of complaints processed by the BBB in the last 36 months: 10 Number of complaints processed by the BBB in the last 12 months: 8 Is it a sign or what? And BBB is saying that they were resolved. Should a legitimate and honest person who seeks BBB assistance about finding out information about GCR Capital get the real deal? I would have appreciated if BBB Clearwater had given me this information when I contacted them before I sent my check to GCR Capital. Now, I have to spend money in attorney's fees to get MY MONEY back. Thank you BBB. ATTENTION! DO NOT SEND MONEY UPFRONT TO GCR CAPITAL! AND DO NOT TRUST BBB INFORMATION EITHER! Dercilio Boca Raton, FloridaU.S.A.
Entity: Clearwater, Florida
12, Report #4583
Mar 02 2001
12:00 AM
Better Business Bureau BBB providing false information to consumers
We are general contractors who have been in business at the same corner, with the same phone # for 28 yrs. In the 70's we were members and found it to be a rip off & never joined again until last year when several of our employees really pushed for it. We completed the application and were excepted (that day, I believe) and charged $470.00. When I called a few days later to see what they had to say about our company I got a recording which said According to the information supplied by this company, they have been in business since 1973 then The BBB opened their files in 1995. This sounded like they were even questioning our longevity and we had been members in the 70's! THEY HAD NOT CHECKED ANYTHING!!! We are a legitimate company but what about those that are not? They do not verify to see how long you have been in business, or that you are financially credible or anything!!! They just take your check and send you a plastic plaque. When I realized this I told them that I believed that anyone with $470 could become a member and I demanded that our membership be cancelled and our money returned. They would not return our money but no longer list us as members. Within a few weeks, they sent a couple of complaints they had received on us and I responded immediately. (Please note that we do $10,000,000 a year in business and I will be the first to tell you that not everyone of our customers is 100% happy but we have been here for 28 yrs.) Neither one of these was legitimate and one was not even from a customer. It was from someone who was mad because we told them we couldn't take on their work at that time. I responded to the two complaints and never heard anymore so I thought everything was all right. This week I found out that they are giving us an unsatisfactory report for not responding to one of these (unanswered complaint). Both responses were sent to them at the same time in the same envelope and also via fax. I refaxed it and requested that our record be changed to satisfactory since we had indeed responded. I received a call from Dan Parsons who is the person that I had dealt with when I cancelled our membership. He was VERY COCKY and REMINDED ME THAT I HAD CANCELLED OUR MEMBERSHIP, and that he was going to leave our rating as unsatisfactory but the reason would be changed to unresolved complaints until we can go to arbitration. I believe that I have created a MONSTER and that I now have the rath of the BBB on me and it is SCARY!!! We do $10,000,000 in business and have 2 complaints and that makes us unsatisfactoryand yet there are businesses that I know of that are in major financial trouble and yet they give them a good report. So far every file I have pulled up on member business it reflects that even though they may have unresolved complaints that the company has done everything the can to resolve it. I haven't found this notation on any nonmember files. It is amazing they the media holds them up as some kind of saint out there to protect the consumer when, in fact, I truly believe that it is about money. EDITORS NOTE: go to Search the Rip-off Reports see all the other Rip-off Reports on the BBB
Entity: Nationwide
13, Report #3629
Oct 19 2000
12:00 AM
Don' t Trust the Better Business Bureau, BIGGEST Rip-off in Nevada
Before I accepted an offer from Resort World I called the Nevada BBB and got a faxed confirmation that This firm is a member, in good standing . After loosing $595.00, my complaints were forwarded to the Federal Trade Commission whereby they responded that, The low airfares sold by Resort World were a fiction... Resort world is bankrupt and I am told the chances of getting any money back after litigation is remote. Isn't the BBB supposed to protect us from this kind of thing? What do they do with the information they get anyway?
Entity: Las Vegas, Nevada
14, Report #537540
Dec 10 2009
08:13 PM
Better Business Bureau LABBB Better Business Bureau Of Southland Better Business Bureau Of Colton Arogant, Self-Serving Colton, California
My company has had a perfectly clean record.  Then out of the blue a former customer a year after servicing him decides to file a complaint for a refund because he's being evicted and loss his job attempt a extortion.  After showing all my documentation Gary Almond, Kim Burge and their top Lieutenant, Mr. William, (Bill) Mitchell publish the bogus report, with all the negative trimmings they can put on, downgrade from an A rating. After I suing in small claims now to get an injunction from the court to get the B.S. removed.
Entity: Colton, California
15, Report #483330
Aug 21 2009
07:00 AM
BBB - Better Business Bureau should report themselves to the Better Business Bureau Internet
These people are a joke. They take money from businesses and try to act like they are some sort of mediator for consumers. They focus only on the negative. Their business model doesn't work for businesses with large transactions. For example you may have a small company that had 5 sales for the year with 1 complaint on their record.  Then you may have a larger company that had 1000 sales for the year with 4 complaints on their records. In the BBB's rating system the smaller company would look like they have a better rating when in fact they do not.  The BBB does not take into account the number of transactions that a company has. Use the other review sites on the internet who allow positive reviews and stay away from these crooks.
Entity: , Internet
16, Report #459092
Jun 05 2009
11:47 PM
Better Business Bureau Useless, Corrupt, and onesided Longwood Florida
I had a legitimate complaint and filed to the BBB for action. well, I never recieved any action on my behalf it all went to and in favor for a business that ripped me off. they are a front line defense for businesses, not concerned the least bit for consumers. Ray Spring Hill, FloridaU.S.A.
Entity: Longwood, Florida
17, Report #446241
Apr 24 2009
11:47 AM
Better Business Bureau Useless Memphis Tennessee
The BBB is more useless than the companies that they claim to protect you from! I reported bad customer service that cost me additional monies to fix, and the BBB did nothing but send a couple of letters, then close the case. The company offered me nothing, and the BBB then closed the complaint saying, We believe the company has made a reasonable effort to address the issues in the complaint. What address?? What reasonable?? I WAS OFFERED NOTHING, which is exactly what the BBB did for me, nothing. My calls to the BBB go unanswered now that they have closed the case. What a crock. From now on, when I see a BBB Member plaque in the window of a place, it may as well be a photo of Howdy Doody for all I care . . . they both send the same message, a corny joke. Fed up american Millington, TennesseeU.S.A.
Entity: Memphis, Tennessee
18, Report #406732
Dec 31 2008
01:38 PM
Better Business Bureau (BBB) BBB- What a sham!! Toronto Ontario
I had filed a compaint, with the BBB, against The Brick in Canda. Here is what happened afterwards: The Brick responded (though the BBB web-site) to my complaint. The Brick's response had NOTHING at all to do with my complaint however, so I responded and stated that The Brick was responding to somone else's complaint. The Brick responded again, and this time they addressed my issue. Some of their statements were incorrect (I believe they were intentionally misleading). I responded to the Brick's comments with the intenton of setting the record staight. Before the Brick could respond, the Better Business Bureau closed the complaint!!! I wrote to the BBB with following one statement and two questions: 1. It has been determined by the BBB that 'A mutually satisfactory resolution has not been reached through our process of conciliation.' Why is it then, when I look at my file on-line, it reads that the file has been closed and that the 'Bureau judged complaint resolved'. This complaint has NOT been resolved. 2. On one of the BBB's sites (http://hamilton.bbb.org/codbrep.html?wlcl=y&id=2931&cons=y) it reads that, in respect to The Brick: Based on BBB files, this company has a satisfactory record with the Bureau. Any complaints processed by the Bureau in its three-year reporting period have been resolved. Is this how The Brick has been able to maintain a 'satisfactory record', because the BBB has arbitrarily closed complaints (without notifying the complaintant) and by mislabling the complaints as 'resolved' (a term which would obviously lead consumers to the belief that a mutually agreed upon solution has been reached)??? 3. Why would The Brick do ANTHING to actually resove the complaints brought against it throught the BBB, if all they have to do is to argue the facts of the complaint just twice (and one of those arguments was meant for another complaintant), and then the BBB will close said complaint and lable it as 'resolved'???? I never hear from the BBB after I sent them this email. Surprise, surprise! Chris Toronto, OntarioCanada
Entity: Toronto, Ontario
19, Report #641816
Sep 18 2010
06:13 AM
Better Business Bureau BBB BBB loses credibility with Businesses Various, Florida
BBB loses credibility with Businesses: The BBB is under investigation by the Attorney General in Connecticut with good reason. The BBB went to the dark side in 2009. It went to a new rating system. When our company, a long time member at the time, went down in its rating with the BBB, we asked the local franchise owner, Judy Pepper, how she determined our rating. She said they use an algorithm they designed. We asked for the algorithm to determine how we could better our rating and she refused. Why would they keep that a secret?  The Attorney General thinks maybe money is figured in. We decided to evaluate our membership and determined that: #1. Membership in the BBB is a COMPLAINT MAGNET. Our complaints grew 4 times over once we joined. #2. The BBB does not care about being fair to businesses it only counts complaints. We looked at our competitor who had almost 4000 complaints compared to our 133 complaints in the last three years, pretty good in our industry, and wonder how they keep their A+ rating. The judgments they make are arbitrary and subjective, no objectivity that we can see. As a member all of our complaints are resolved. Once you resign your complaints become serious. Judy Peppers BBB franchise is doing well. They just bought a new building worth millions of dollars. Their business model has changed. They make a lot of money for a non-profit. I think it is because they have gone over to the dark side. I suggest if you own a business stay away from the BBB.
Entity: Various, Florida
20, Report #801160
Nov 23 2011
08:48 AM
Austin Better Business Bureau - Austin BBB a Scam Austin, Texas
What a joke this service is. They will post consumer complaints that are proven to be lies. All they want is businesses to join BBB and pay them a fee so they can help the business be better. We have been in business for over 12 years with no complaints because we always take care of our customers.A wacko posted a complaint against our business through Austin BBB. We had already given this person their all of their money back as it was clear to us they were deranged and we wanted to distance ourselves from them as quickly as possible.The BBB contacted us. We showed them the complaint was a lie and provided documentation to prove it. Well the Austin BBB does not care if the complaint is a lie they post it anyway and try to extort money from the business so you can be accredited. What a joke, be BBB just means you were willing to pay them hundreds of dollars for the privilege.Why any business would pay these yahoos a penny is beyond me. Their ratings service is a 100% joke. The only people they are interested in protecting is themselves and lining their pockets with money from small businesses. Never believe that a BBB rating has any value or validity. It is bought and paid for and 100% meaningless.
Entity: Austin, Texas
21, Report #877939
May 03 2012
02:54 PM
Better Business Bureau Boise Representing themselves as Consumer Advocates Boise, Idaho
I ordered a part from D&J Small engines.  They said the part would be in at the end of the week.  This was for a lawnmower and it was spring, so time was of essence.  The part never came in.  When asked why and when they didn't know but when it came in they would call me.  I told them that I was going else where for the part.  This prompted a return phone call from D&J Small Engines saying it would be shipped a month after the ordered date.  I wanted my money back.  They wouldn't refund my money.  I had to overnight the part directly from Toro.  So, I paid twice plus shipping fee's.  All this time D&J claimed that Toro did not have the part and they were ordering directly from Toro. I found out later that it was not Toro they were ordering from but a distributor.  I reported this to the BBB, and they said that the Business did everything it could (a lie) to resolve the situation.  In other words, the business gets to keep it's A+ rating and I get nothing.  Watch 20/20 ABC scam alert on the BBB, and learned that the BBB is running a Protection Scam for Business and using extortion to extract money from honest businesses.  With the BBB protection, no wonder D&J Small Engines act the way they do.
Entity: Boise, Idaho
22, Report #885750
May 21 2012
11:21 AM
Better Business Bureau Proof that BBB is a protection/extortion scam, Internet
Check out D&J Small Engine Boise, Idaho and D&J Small Engines Fayetteville, TN.  Boise D&J is accredited with the BBB and has received 8 complaints, 4 of which have not been resolved in the last year.  Fayetteville D&J is not accredited with the BBB and has received one complaint that was not proven in the last year. D&J Small Engines Boise has an A+ rating by the BBB.  D&J Small Engines Fayetteville has a B- rating by the BBB.  My complements to D&J Small Engines Fayetteville for not paying the BBB extortion fee.  You must be a truly fine company to operate with target on your back.
Entity: , Internet
23, Report #201226
Jul 15 2006
11:23 AM
Better Business Bureau (BBB) protects businesses, NOT consumers!!! Natick Massachusetts
The Better Business Bureau is a fraud! We joined a company called Inventors Express Services ONLY because they were listed with the BBB. We were scammed out of 895 dollars by Inventors Express Services, of Augusta Maine, and when we went to the BBB about them, they did very next to nothing to assist us. The BBB marked on their online report, on their website, that our case is Administratively Closed. They SHOULD have put it under the category Unresolved! Our case is in no way resolved with Inventors Express Services! The Better Business Bureau is not on the side of the consumer, they are on the side of fraudulent businesses like Inventors Express Services. Inventors Express is a member of the Better Business Bureau. That means that they receive money from them. As long as they keep getting their money, that's all they care about. What the BBB should do is not let IES be a member anymore, but of course they won't do that. As long as IES keeps on paying their membership fees to the BBB, the BBB will let them stay in their system, and look like a reputable business (which they most certainly are not)!!! We never would have joined Inventors Express, had they not been listed with the Better Business Bureau. Now we are out $895 of our hard-earned money. A word of advice to consumers: Don't ever join a company, or send money to them, just because they are listed with the Better Business Bureau. Take my advice, if a company is listed with the BBB, it doesn't mean a thing! Do not trust it! The BETTER BUSINESS BUREAU is totally worthless, and good for NOTHING! They should do everyone a favor and shut down! They should just turn off their lights and all go home. The employees there are worthless scam artists and are just as bad, if not worse than the fraudulant companies that they represent. Sarah Arlington, TexasU.S.A.
Entity: Natick, Massachusetts
24, Report #315186
Mar 05 2008
11:28 PM
BETTER BUSINESS BUREAU DONT TRUST THEIR REPORTS ON COMPANYS HOUSTON Texas
BBB Houston Texas location employees are rude, unknowledgeable, and there supervisors love to make a conversation one sided. For example Dina Turner likes to give her personal opinion on certain companys. Regardless if that certain company has no discrepancys or not. Wonder if thats in her job title. BBB lovesto put down companys that are not members. Perhaps if they lowered there costs for companys it wouldnt be a hardship. So if you are a business owner and someone lies about your company WATCH OUT BBB will see that your not a member and say what ever they want about your company. And if your a consumer and want to know about a company DONT rely on the BBB for the truth. As a owner of a large company , That I am, I wouldnt join BBB if it was free. And for some odd reason if you think i would sit here and waste my time writing this call Dina Turner and talk to her for two min. and see how uneducated she is or speak with Ms. Cooper. Now that lady is crazy. Direct line 713-341-6131 Just say No To BBB Tom p. HOUSTON, TexasU.S.A.
Entity: HOUSTON, Texas
25, Report #242827
Apr 07 2007
11:54 AM
Better Business Bureau Provided inaccurate information for contractor Ripoff Los Angeles California internet
Upon choosing a contractor for a complete remodel of my home, I used the resources of the Better Business Bureau to help me make a decision. The BBB had given this company a AAA rating. Having had experience with the BBB through another company, I believed this organization to be honest. Spending over $400,000 on this remodel, most of it had or still must be redone. I have already spent $110,000 redoing some of the work with an estimated $100,000-$150,000 to still be spent. I filed a complaint with the BBB because I believed they would want to know how one of their referrals had performed, and to also help with the communication between me and contractor. I heard nothing, no answer, not even an acknowledgment that I filed a complaint. Then I did a little more research and found that this particular contractor was a paid BBB member. Another company that I used successfully that wasn't a BBB member was given a rating of D-. My experience with the BBB is that they are a paid service and that quality and customer satisfaction has absolutely NOTHING to do with the ratings that are given. Whatever you do, learn from me. Don't use the BBB as a resource for rating information, it's all bogus. Tamara Brea, CaliforniaU.S.A.
Entity: Internet

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