Alert Cellular Alert Cellular Warning!! Burbank California
I went to this store to get a new phone. My old phone was not working right and it was time for an upgrade. I explained this to my sales associate, Michael Walden and told him that I just needed to exchange my phone. Michael explained that I had to pay for my phone and that I would get a mail in rebate form that would reimburse me for my payment. Additionally, he also said I was paying too much for my text messages and told me I could save more money by adding family unlimited minutes to my plan.
This sounded like good advise, so I said sure. I was in a bit of a rush, so I paid, set up my phone and left.
It wasn't until the next day, when T-mobile sent me a text message congratulating me on my new phone line edition that I started to get suspicious. Not wanting to jump to conclusions, I called T-mobile directly and asked them if there had been a mistake. There hadn't; their computers showed that the previous day I had activated a new phone line.
A little upset, I drove to the mall and waited for the booth to open so that I could get all my questions answered.
Two hours later, Michael and the manager Ryan showed up and then Michael explained that I was not eligible for an upgrade, so he opened a new line for me. When I told him that I did not want another line that I only wanted to exchange my phone, he said that there was nothing he could do.
I then turned my attention to his manager and asked if there was anything he could do to help me he said he would have T-mobile waive the activation fee and not to worry because the new phone line won't affect my bill.
That night I called T-mobile again and told them what happened and they explained that I could return the phone within 30 days without suffering any penalties.
I went back to the store the next morning and I told Ryan what the T-mobile rep told me and he said he would accept the phone back. I had everything they had given me only 2 days before and was finally getting some sense of relief when he told me he could not accept my phone because it had a scratch on it.
There was no scratches on that phone. I had used it twice and only to call T-mobile, but he refused to accept it.
Now, as you can imagine, I was PISSED. I left the store angry and bitter that these crooks were getting away with ripping me off.
A month later, I get my cell phone bill, and I see an extra charge of $35 dollars for a phone activation. Again, I called T-mobile and I asked why I was being charged an activation fee and they explained that it was from my august 20th activation. We were now on Sept. 23.
I called Michael Walden from Alert Cellular only to be told that he no longer works there and that Ryan, the manager only comes in after 2pm. I left a message for him to please call me back.
I called him everyday for 3 weeks until finally I got a hold of him and explained that I was being charged the activation fee that he promised to waive back in August. He said I had to wait for T-mobile to send me my next bill and that it will show up then. If not, to call him and he would take care of it.
When my next bill came, there it was again, my activation fee. I called Ryan, and guess what, Ryan no longer works there, and the new manager doesn't care what Ryan promised.
Not only did these guys do things without my consent, they lied to me and made me waste hours of MY TIME trying to fix all the problems they've caused me.
And on top of all that, my rebate was denied because they gave me the wrong form for the phone I purchased and my 30 days are up.
Today, Nov. 19th, was the last straw. I called T-mobile and filed an official complaint against these guys! They should not be allowed to continue doing business this way!
If you have been jerked around by these guys, call T-mobile and file a complaint against them so that T-mobile will seize allowing them to sell their products and services. To think, these crocks have access to my personal information! It's terrifying!