CHARTER COMMUNICATIONS Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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Customers need to rely on their service providers for accurate, reliable service, but Charter can neither be trusted no corrects their problems, when... enrollment was weeks before Charter's due date.  Charter claims it takes 45 days for the financial institution to process AutoPaynpayments then charges a... when constantg billing problems are Charter's fault.  After your first bill, Charter moves ahead your due date on your second bill. then claims your...
Updated at: Jun 19 2013 10:51 PM
Constantly billing for services that were never ordered and billing extra for service That is automatically included.   I have been with this arrogant company for well over 3 years. My bill has never been consistant, they  charge me every month for dvr services that I never ordered, Every month ,I would call them to resolves this issue, they tell me that they will credit the account. The next month they would rebill me again for the same bogus...
Updated at: Jun 26 2014 02:22 PM
address. I spoke with a representative from Charter Communications and surprisingly she told me I did not need to return my old equipment. Later that all... The entire fiasco began when I moved from one location to another in Reno, Nevada. The Charter technician installed new equipment at my current... changed and Charter wanted to charge me until they actually listened to the recording of the lady from Charter telling me under no uncertain terms that...
Updated at: Aug 27 2013 04:59 PM
Had been a loyal customer to Charter for several years. In Dec. of 2012 my internet was acting up again. I've had problems once in awhile, but... cables that come in from the street to the house. I had seen a Charter service person down the street and I went and talked with him and he came over... when he finished his work and straightened out my SMART TV issue. Now I'm getting letters from Charter saying that I owe them for the service fees...
Updated at: Nov 01 2013 07:35 AM
 I ordered a $29.99/mo internet service from Charter in Wisconsin. It was installed as agreed.  A week or so later I decided to order TV and Phone... cancellation period.  When I called to cancel Charter representative first told me on the phone that my internet service price is now $59.99/mo... service.  I told the Charter representative that it is wrong to increase my internet service charge which was separately agreed at a different time...
Updated at: Oct 23 2013 10:05 AM
I opened my eighty year old mother's cable bill to find $190.70 in on demand movie charges. I knew there must be an error. My mother has had charter... confirm with Charter that this was a new pattern for the previous month with no history of charges in the past. Guess what? They said someone in the house... other posts that this may be a common problem with Charter. I would be interested to know if there is any sort of class action suit in the works....
Updated at: Oct 07 2014 08:22 PM
I have been in business for decades and never have seen such horrendous service but even more disgusting is the customer support. We have spent hours on the phone trying to resolve our issues. They schedule appointments for technicians to come to our office and they do not even show up for their appointment. I try to submit support tickets online and it will not let me complete them. I submitted a request for new service and I got a phone call...
Updated at: May 30 2014 05:05 PM
something you miss? Great?.. Huhh?? I wrote a letter to Mr James Rutledge CEO of Charter Communications.... Telling him.. That we were told; It... digital problems... Nor shut down/black out..... Every other internet provider has NEVER shut down on me... EXCEPT CHARTER COMMUNICATIONS....!!?? This is... Rutledge, CEO of Charter Communications. No one called. No one emailed me.. EXCEPT?   My 'New Bill next to pay is MORE!! I just read it $202.00.. For...
Updated at: Jun 17 2014 11:53 AM
When my family and I moved to Augusta, GA we had no choice but to use Charter as our cable provider because we live on the Army post, Ft. Gordon. We... we can receive cable. After the technician called and told me that I could indeed get cable, I had to call Charter again and wait again for someone... freezes. You can't watch a TV show without missing parts of it because of these issues. I called Charter again and they said it was probably my cable box...
Updated at: Jul 27 2008 10:45 AM
. However Charter Communications has pushed me to my limit. I am a design/build project coordinator for new construction and remodels. I handle... requesting that Charter Communications live up to its obligations and follow through doing the right thing. I am no longer holding my breath and waiting... Tampa, FloridaU.S.A. Click here to read other Rip Off Reports on Charter Communications...
Updated at: Dec 14 2008 08:02 PM
Dear Charter Communications, It is amazing to me that your organization fails to understand the value of a customer.  I have been a customer since... my contract to expire so I could consolidate my cable service with my internet service both with Charter, but that will obviously not be happening... wait a ridiculous amount of time to reach a human after jumping through your automated gate keeper designed to keep customers from reaching a human.  Thank God I had this experience before I switched all my services to Charter....
Updated at: Aug 24 2014 09:23 AM
 I dont know where to start. I have charter internet and have for about 2 years. I called to bundle my TV with them to see if I could save some... a fast internet is very important to me. But Charter was completely unwilling to work with me or take any actions to fix their own error. I kept... that was already hooked up and fine until charter deconstructed everything. I would strongly suggest staying away from Charter as a whole. If you are...
Updated at: Dec 05 2016 10:00 PM
. Keep in mind my front door was open from 1:00PM until 4:00PM ish. At 1:00PM PST, I get a phone call from Charter stating that I'm not home, and asking... times I called being told that they are only about 20 minutes away. charter sucks!! Justin Riverside, CaliforniaU.S.A....
Updated at: Jan 22 2007 06:51 PM
Communications and want you to know about it.  I have been a Charter customer for over two years for both high speed internet and telephone/landline... Charter Internet Stole My Money. Now I understand why Ripoff Report exists - because now I have been ripped offby Charter Internet/ Charter... LINE and he laughed incredibly - and said that Charter does not even install fiber optic line- apparently this salesperson doesn't even know what they...
Updated at: Feb 28 2013 12:49 PM
Charter Communication offers special packages, and reduced rates to new customers. However, valued customers, such as my Father in law, who have had... Charter for over 10 years or more,( since Charter was Marcus Cable) are raked over the coals, paying $30.00 more a month for internet services, and... $110.00 more a month for cable. Also in this month, as a Charter member, you were FORCED to obtain DVR boxes or not be able to watch your own television...
Updated at: Jul 29 2014 01:10 PM
office for recovery of a bad debt in the amount $191.91 owed to Charter Communications. Upon contacting Charter Communications, who we have not... ensure that the bad debt is removed from their records. We don't owe Charter Communications anything as it's an internal billing error and we don't... for a bogus bad debt that we don't owe. Isn't there something illegal about all of this? What can be done towards Charter Communications for causing...
Updated at: Sep 16 2003 10:57 AM
today from Charter Communications stating that I need to either call them or get to a local payment center BEFORE noon. I returned their call only to be... this company, I would like to know about it. I believe that Charter Communications has to be, by far, THE WORST cable provider I have ever dealt with in...
Updated at: Dec 31 2003 08:56 PM
want to get a little wet or muddy. I would think that I am a valued customer of Charter Communications, but apparently not so. I AM CONSIDERING LEGAL... ACTION AGAINST CHARTER COMMUNICATIONS AND THERE AGENTS TO INCLUDE ; CIRCUIT CITY STORES INC. AND THE CONTRACT INSTALLERS THAT WORK FOR CHARTER... COMMUNICATIONS WHO INSTALL THEIR SERVICE. I have been promised goods and services that you have failed to provide to me, even though I have paid for twice...
Updated at: Dec 29 2003 07:32 PM
For the past month (at least)I have had a recurring problem with my cable service, at least once weekly. I have repeatedly called my local cable office, but no one has responded. I finally called corporate; after holding for ONE HOUR, was finally able to leave a message. I was promised (automated of course, no humans there, I guess) that I would be contacted within 24 hours. MUCH later, still no response. I am completely unable to get a...
Updated at: Sep 02 2006 09:21 PM
- recommended by several neighbors who also fired Charter Communications this past year. Nancie Lawrenceville, GeorgiaU.S.A.... I fired Charter after losing internet service for over a week after a storm, May 2006. Charter failed to show up for THREE scheduled appointments to... repair. Officially fired Charter 06/09/2006. I turned over Modem/Equipment which they acknowledge receiving - I have a receipt. Charter confirmed...
Updated at: Aug 25 2006 05:58 AM
Well i know that i will never get charter ever again. When the guy came out to hook up my service in feburary of 2006 he broke m glass coctail table... . Now charter wont pay whem i finally did gat the manager to call me back 6 months later she basically said that she did not believe me because the...
Updated at: Aug 10 2006 04:21 PM
the end of August. Charter sent a free movie rental for $3.99 for my troubles which was funny because I do not have charter anymore. Charter is...
Updated at: Oct 18 2006 09:41 AM
WE PAID OUR BILL IN JUNE for total amount due some reason they call us and said we owed them another 40 dollars than may we never recieved a bill so in july we recieved a bill for 145.99 due on june 20 2006 than they called us stating we owed them $26.09 wanting to make sure it was legit my husband told them to sent the bill so we could see why we owed the this money the woman he talked to said THEY WOULD NOT SHUT OFF OUR SERVCE UNTIL THIS WAS...
Updated at: Jul 16 2006 01:43 AM
Charter Communications. I went online and signed up for the BIG VALUE PACKAGE promotion which was $29.99/mo for 3 months and defaulted to the standard... instead of as a package -- even though my bill clearly says CHARTER BIG VALUE and on the price list on the 4th page, it list it as $56.99. When you go...
Updated at: Aug 03 2006 02:06 PM
Charter Communications disconnected my phone because I didn't pay the bill. I didn't pay it because I didn't specifically ask about my phone service...
Updated at: Nov 06 2006 09:48 PM
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