SoftwareAU Inc. SoftwareAU Inc. Misrepresents Product Purchased Nationwide
I was CLEARLY the victim of an online BOGUS purchase of the current edition of Microsoft Office Professional 2013 for 1 PC software, which was downloaded directly to my computer by the seller (Software AU Inc., 21308 Pathfinder Rd. Ste. 106 Diamond Bar, Los Angeles, CA 91765) from their website, paying $162.99 via my bank Debit Card. The software was CLEARLY represented by the seller as the full, legitimate edition of Microsoft Office Professional 2013 for 1 PC, and the seller provided no disclaimers regarding its functionality, or the period of time during which it would be operational. If one goes to their website, one will see that the seller assures purchasers that everything about the software is completely legitimate! Microsoft, Inc. requires their software be licensed and registered online, using a key code, which is unique to each copy. On the receipt that I received from the seller, a “key code” was given, but it was to be used only if needed. However, I was informed by the seller that they had registered the software with Microsoft, Inc., so I took no further steps in that regard. After the software had functioned properly for a period of 28 days, to my complete surprise and horror, I received a “pop-up” notice from Microsoft, informing me that the software was unlicensed, and that it would expire within two days (as stated, it DID fail to function two days later)! I immediately went online to the Microsoft website and, using the “key-code” provided to me by the seller, I attempted to register the software. I was informed that the “key-code” I provided was invalid and, despite repeated attempts to register the software, I was unsuccessful. I then contacted Microsoft by telephone, being shunted from one person to another for a period of approximately two hours. In the end, I was informed that my “key-code” was a “compound code”, used by purchasers of multiple copies of software. I immediately attempted to contact Software AU Inc. by telephone. However, the phone number posted by them was invalid, and now belongs to another individual, who purchased the number from them (very strange, indeed)! The gentleman who now owns the number informed me that he CONSTANTLY receives telephone calls from NUMEROUS dissatisfied customers of Software AU, all of whom have apparently been defrauded in the same way as me. He also was told by some of the callers that the credit cards that they used for their Software AU purchases had subsequently been used to make unauthorized purchases elsewhere! Having no valid telephone number to contact Software AU, I attempted to reach them by E-mail. Not surprisingly I received no response to my messages.