dealdash.com dealdash deal dash ITEMS NOT SHIPPED-EMAILS GET NO RESPONSE-PAYPAL DISPUTES APPEAR TO BE ABOUT USELESS Internet
I signed up with Dealdash from an advertisment on my Facebook Page. I checked it out online and found nothing but praise. This was in October. I spent a fair amount of money to purchase bids. The first bid pack was $36.00 (bids were 60 cent each initially) I lost those bids pretty quickly not knowing what I was doing. I read a bunch of stuff and figured out a little better how to do it. So purchased more bids. No problem so far. I lost a bunch of bids still being new, but that was okay, I read the info and was fully aware of how this works. I learned to use buy it now on gift cards at places I shop anyway, and got my bids back that way. Bought lots and lots of gift cards. My first feeling of something not being 100% okay was when the date came and went that the cards were suppose to arrive, but no card in my mailbox. Initially I would write to customer support and they answered, semi slow, like after days of emailing them and complaining and even opening a paypal dispute to get an answer. I finally got an envelope in the mail with some of the gift cards but not all. I felt a little better after that. So I spent more money and won more auctions. Now much larger items.
The same thing happened, the items were not here by the date they had posted they should be and so I started emailing. I tried calling the number that is posted when you file a paypal dispute, but the voice message says if you have problem just email them. That's odd, can't reach anyone at all, just an instruction to email. So that I did, over and over and over. I got one response saying the items I was looking for would be shipped. NOTHING...I filed a paypal dispute again, they respond by saying they are trying to get tracking info to give me through customer service, but they never did find that info and send it to me and apparently they lost my email address because they would not even respond again, even tho I continued to request info on the Cannon Camera and Acer Iconia tablet. Nothing....I sent another email, stating I had till the 5th to escalate the dispute to a claim or lose any hope of getting anything out of them in the way of a refund. Even tho I am sure I will not get my bid money back that I spent to win the stupid items, I will likely get the 29.00 and the 96.00 I spent on the actual items. Now today they send me an email saying the Acer Iconia is out of stock and I have two choices...accept 2600 useless bids at a value of $1500.00 WHATEVER...SEND ME THE $1500 IF THEY ARE WORTH THAT!!! lol....or I can have an item that is listed on their site for $329.00...but wait..the item I won was valued at $399.00 on their site??? Accept more bids, to bid on more out of stock items or accept an offer of an item valued less than the one I won...hmm what to do? Nice...the other item, the Cannon camera, now shows voided since I filed a paypal dispute I am sure. Nothing like a little retaliation for trying to get what is due me.
I also won a $50.00 IHOP gift card that they sent me a message about, saying that was out of stock too! I bet they could get one at IHOP!
To be fair I will say some stuff has arrived, some I didn't have to complain about. Most I have had to throw a grown up temper tantrum and blast their email servers, and file complaints through paypal. But the rest of the stuff about 15 gift cards, a Cannon Camera, an Acer Iconia and a set of Dr Dre Beats, as well as a couple Nintendo 3ds games have yet to arrive. I can file complaints for every one of the items. I paid a total of probably $500.00 for the items...but spent about $3000.00 on the bids. How do you get those back? I filed 2 disputes for 2 bid packs to see if I will get a refund on them. They are a portion of the bids used to win a gift card or two that I haven't received. My thought is, I didnt just spend$$ for the final win price to get the items, I also spent $$ in bids to get the items. They certainly wouldn't just ship me cards for 1.50 or 2.00 I would also have to use bids to get the items...so when refunding what I spent they should refund the bid monies as well....but considering dealdash answered paypal on that dispute with one of their bogus tracking numbers showing I received the item (the bid packs) I don't think paypal will look at it any further and will simply close the dispute. I am pretty sure if I want to do anything more I will have to contact the Attorney General's office in New York.
I contacted the BBB and described my situation over the weekend, and now I am waiting to see what happens from that. If nothing, next stop Attorney General.
I have read some one on here defending dealdash's non shipping issue, by saying they have growing pains. Well yeah they have growing pains, when you escalate the number of auctions from 400 in a day to 6000 in a day (which is what they claim on their web site) and begin selling bids for 12-15-17 or 18 cents to entice new people to the site, you are going to grow pretty rapidly, and you are going to also gain financially exponentially, while we get refunds of two or three dollars for items we spent hundreds to win. That's only painful for the losers that bid, not the company taking the profits.
I was hoping this would really be a great site to have some fun, win some stuff and I didn't even mind spending lots of money, when I thought I would get what I won in return. But since you can't get you won/purchased items, or a response to an email, I would say at this point, this is a bad deal at dealdash and better stay away..unfortunately I already told people about it that I wish I hadn't said a thing to! My friends, my family and coworkers also spent money because of my recommendation. Hopefully, this report will ward off enough unsuspecting people that it will make up for it in some way....DO NOT SPEND YOUR MONEY YOU NEED FOR XMAS GIFTS HERE GUYS....I read that someone did that, and is so upset they have no Xmas funds now..that really stinks...People on the site now even have notes in their description that shows every time they bid, things like won items haven't received them, and they want me to take something of lesser value...now that's some ticked off folks, spending their already purchased, non refundable bids to advertise on dealdash's own site, their unhappiness with dealdash's customer service model.
I'm not able to post my email address here, but if you google my user id dlindsay2000 you should be able to find it easy enough. If anyone has any collective ideas feel free to email me.