DELL Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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51, Report #177970
Feb 24 2006
07:07 PM
Dell Rip off Nationwide Nationwide
My father decided to purchase a new computer for me as a birthday present. At the time of purchase, we were offered a mail-in rebate by the operator. However, we were never told that we had 30 days to mail it in. That was something we found out 3 months later while looking at the packing info. on the box the computer came in. We wrote a letter to them, asking them to reconsider. We have not heard back from Dell. That rebate is over $100 and my dad would like to have it. Shannon Santee, CaliforniaU.S.A.
Entity: Nationwide
52, Report #166948
Dec 05 2005
05:26 PM
Dell ripoff Austin Texas
On 6/17/05 I ordered a Dell 1700 printer, as soon as I received it, it started jamming up. I tried to use it for about a month when the jams just got worse. I called Dell and they sent me a replacement. I returned the first printed. The second printer also jammed. I called Dell and they wanted to send yet another printer but after speaking to them we decided they would just send a new drum. That did not work either. The newer drum was sent back because it was not the problem the old drum was put back into the 2nd printer. Now, I called Dell once again. This time they were sending us a 3rd printer with the understanding that if this one did not work we would get a full refund on the printer & 2 toners. I have spoke with Dell several times since trying to get this resolved and my credit on my account. The dates being 10/3/05, 10/13/05, 11/17/2005, 12/5/2005 2 different times. These do not include the dates of all the calls for the tech support. This still has not been done and they received the last printer on Sept 1, 2005. The credit to my account should be $442.93. Not like it is that large of an amount. I just cant afford to be put off for months at a time as they dont want to be with there payments either. They have their printers, which I have provided them with all the tracking #'s as well. Hope you can help. Penelope jacksonville, FloridaU.S.A.
Entity: Austin, Texas
53, Report #166768
Dec 03 2005
04:23 PM
Dell Canada ripoff Round Rock Texas
Have you ever bought an electronics item that you were sure would be great until you find something wrong with it or you need to ask a question from someone at the company and get it rectified or fixed and or replaced, well this didn't happen with what happened to me with Dell Canada. I had bought a Dell inspiron 6000d with a 1.6 GHz 533 MHz frontside bus computer. Well it started with me finding out the frontside bus is actually dictated by the ram speed, meaning that if the ram has a frequency of 400 MHz the frontside bus will achieve 400 MHz and if the ram frequency is at 533 MHz the frontside bus is actually 533 MHz and this was confirmed by the Dell tech's. I had called Dell Canada to ask why my computer did not come with the frontside bus that it shows on it's website by putting in the appropriate ram in for it to achieve the frontside bus speed of 533 MHz in which I had spent more money for the more expensive intel chipset for my computer. I spent over 47 hours on the phone with their customer relations telling me that they would fix it for me and the order for the proper ram would be sent out to me after I talked to their tech support. Then they changed their minds and decided not to send out the 533 MHz ram to replace the 400 MHz ram that was sent with my system. They then told me they would fix it after arguing with them for two weeks and then they changed their minds again. I talked to a tech support who stated he was a customer service rep and he then yelled at me and called me an idiot I then yelled back and he threatened to hang up on me if I didn't stop yelling back at him after he had already done it to me and called me names. No one has apologized for this and an e-mail from another rep isn't an apology it's them hiding in their hole. No one tried to help and if they did try to help me they got shut down for even trying to help me out. They don't return my calls and as soon as they find out who I am they hang up on me, for a company that bases all of their sales on the fact that they have award winning customer service well I never even closely had any service all I got were lies, more lies and to top it of they insulted me and my intelligence. I have read through their rules and regulations and they followed none of them in my case. They aren't award winning they are the worst company for helping anyone. All I did was ask a question and they didn't even answer it for me and because is not an answer. I hope that Michael S. Dell is happy with the fact his company is gonna go from great to the worst. And if he reads this then maybe doing something about this kind of crap and treating people like crap should be rectified. Philip Airdrie, AlbertaCanada
Entity: Nationwide
54, Report #168908
Dec 21 2005
06:09 PM
Dell ripoff Online Internet
I ordered a very expensive computer from Dell and within 6 weeks, my 20 inch flat panel digital monitor broke. I contacted Dell and they stated that they would send me a new one. When I received my new one, it was refurbished. I spoke with customer service about this and they stated you only get a new replacement within the first 21 days. This refurbished replacement only held up about a week and a half. They replaced it with another refurbished monitor. I asked them to send me the information stating that you would only get a new replacement within 21 days but they did not. They only sent me a link stating that it would be replaced with a new or refurbished product if it breaks within one year. The only info. I saw about 21 days is for a full refund. So I paid the price of a brand new monitor but received a refurbished one. Karen Oceanside, CaliforniaU.S.A.
Entity: Internet
55, Report #217396
Oct 24 2006
09:15 AM
DELL Ripoff Round Rock Texas
I ordered my 2 Dell computers in December 2004. There are several acct.numbers because I ordered 2 computers and a router. The computers were refurbished. I ordered new computers and that is not what I received. I was not aware of this until I started to have hard drive problems in October 2005. I needed another hard drive. Thats when I found out my laptop computers were refurbished, so was the replacement hard drive. Replacement # 64090626 and case # 115159133. Both computers have electrical problems. I now have a computer that does not even boot. I spoke with Brenda last week in corporate and she says nothing can be done. I was mislead from the start when I bought these laptop computers and now I have had to buy a new computer(not a Dell) to replace a 1200.00 machine. It has not even been 2 years and I feel Dell should replace my motherboard for me for free. They said it would cost 480.00 plus shipping and handleing. If you check dells website this Inspiron 5160 has had nothing but problems. I am not the only person with problems like this. Also their customer service hung up on me several times. I don't know where else to turn. I don't have cash to throw away on products that don't do what they promise. A computer should last for more than 10 months before it needs service. My sons computer is a Insperon 1000 and he has replace his electrical outlet twice. It was his christmas gift for 2004. Some gift. Mary Beachwood, New JerseyU.S.A.
Entity: Round Rock, Texas
56, Report #129324
Jan 28 2005
08:10 PM
Dell ripoff Net Internet
the sad part is what dell is doing concludes the current trends of most us corporations now a days, graet advertising but desgusting cusomer service. I was stupid enough to buy two dell pc for my office. after my experience with thier customer service I don't want more people to fall in the same trap i fell in Hisham toms river, New JerseyU.S.A.
Entity: Internet
57, Report #114294
Oct 23 2004
05:16 PM
Dell Financial ripoff Austin Texas
We have been making payments on our computer regularly for the last three years. All checks have cleared. They keep telling us that we are three payments behind. We have called them more times than I care to count and getting bounced around from person to person to person (and lucky if we got one that talked english) nothing was taken care of. Then I started getting the threatening phone calls. After talking with someone in Texas they said that we would have to send a copy of all the checks to prove that we are telling the truth. Well, we did that, TWICE. Yet we have not had the problem corrected. Now I got a letter in the mail yesterday from a collection service. I am so fed up I could just explode. While Dell computers are good, I will never ever buy another one again. I have been telling everyone I no as well as those I don't know about all of this and forwarn them about the extremely crappy business dealings of this company. I guess my next step is to get an attorney involved. Remember to those who read this, NEVER BUY FROM DELL, THEY WILL RIP YOU OFF!!!! Michele Sheboygan, WisconsinU.S.A.
Entity: Austin, Texas
58, Report #121212
Dec 04 2004
11:14 AM
Dell Customer Service ripoff Austen texas
They do not now how to do customer service. Their technicians are useless. They never call back when say so. At times, they will even hang up on you. Samirah Mississauga, OntarioCanada
Entity: Nationwide
59, Report #117265
Nov 11 2004
09:19 AM
Dell ripoff billed for computer never recieved Massachusetts
ordered a computer changed my mind and call to cancell order. would not sign for delivery and was sent back. they charged me anyway and reported me to credit agency. took me 10 months to sraighten out billing. on the phone daily to inda where they have no power to straighten out anything, and now they wont take it off my credit report, they are the worst company i have ever talked to in my life and now i cant get a loan because of there company. Paddy naples, FloridaU.S.A.
Entity: Massachusetts
60, Report #112790
Oct 13 2004
12:39 PM
Dell ripoff Scottdale Arizona
They're cowards and what can you say a hassle and a rip off Teresa coos bay, OregonU.S.A.
Entity: Nationwide
61, Report #162637
Oct 30 2005
02:30 PM
Dell Misconduct Round Rock Texas
October 15, 2005 Federal Trade Commission and Attorney General Complaint Division Consumer Protection Division CRC-240 State of Texas Washington, D.C. 20580 PO Box 12548 Austin, Texas 78711-2548 Complaint Against Dell, Inc. One Dell Way Round Rock, Texas 78682 Re: Purchase of Dell Computer Willful Breach of Extended Warranty Contract and Gross Misconduct On January 21, 2004, I purchased an Inspiron 5150 Laptop from Dell Computers . I received this computer in February approximately the 4th. On September 8, 2004 I purchased a 3-year extended warranty which included 24/7, on-site warranty service . At the time I purchased this warranty I was required to read and agree to the terms and conditions of that warranty . My first complaint against Dell is that when I printed the terms and conditions, Dell willfully and purposely omitted Dell's name, the date of the print-out date (which is usually on the lower right-hand corner of documents printed) and which gives me no recourse as proof of time I printed it out. This is clearly gross misconduct on the part of Dell since they have the ABILITY to change their data to read anything they choose to put into a consumer's file. However I have enclosed a certification' by me as to when and what the terms and conditions stated at the time I purchased the warranty on 9/8/2004. It took Dell approximately 8 months to even acknowledge in their records that I purchased the 3-yr. Extended Warranty including 24/7, on-site service. Now during the time I had to call Dell support - which was approximately 8 times - regarding replacing the original hard drive, I requested on-site warranty service. Dell support REFUSED to honor my request for the on-site warranty service. REFUSED. When I finally got Dell to send me a replacement hard drive it was NOT a new hard drive but rather a refurbished hard drive. In the mean time I have sent Michael Dell, CEO, a certified RRR letter notifying Dell of my complaint and proposed resolution. No response. Please note that on the printed terms and conditions that I received on 9/8/2004, states that I was given a Total Satisfaction Return Policy in effect on the date of the invoice. Now my computer does not work properly since the (refurbished) hard drive was installed. Note that all software was properly installed. Dell had to be requested to resend the OME disc for Windows XP, and re-send the Word Perfect OEM disk. They in no way attempted to send these disc's without my asking several times on support calls. It was like pulling teeth. Every step of the way has been like pulling teeth with Dell. On October 15, 2005 I sent an email to Dell Support advising them that now the only solution is to invoke the terms of my warranty in that I want this computer returned for a brand new Inspiron 5150. Dell has been notified. Two things have happened here that I consider misconduct. 1. Dell breached 24/7 on-site service and 2. Breached my warranty by not giving me Total Satisfaction Return Policy' according to the terms and conditions provided to me on 9/8/2004, a copy of which is attached. The most serious problem I have with Dell is that they purposefully prevent documents printed from their web-site showing a specific time and date. By this omission, it allows Dell to alter their documents and to reword, or omit, original information any time at will. This is misconduct at the highest level and the State of Texas Attorney General should investigate this and demand that Dell make available times and dates information is printed from their web-site. As of this day and date, Dell, Inc. has refused communications and to reply to my request to have this computer returned and replaced with a new Inspiron 5150 as was granted by the terms and conditions I agreed to on September 8, 2004. I am asking that the state's attorney general investigate and be involved in this complaint and respond to this complaint. Signed Carole Enclosed Exhibits (4) Copy mailed to: Michael Dell, CEO Dell, Inc. One Dell Way Round Rock, Texas 78682 Certification I, Carole xxx do hereby certify that the Terms and Conditions and Agreement attached to this certification was printed at the time of purchase of the Extended Warranty, including 24/7, on-site service. It includes the language which I accepted at the time of purchase. I also certify that information printed from Dell's web-site did not produce a date at the bottom right-hand corner of the document. Signed: Dated this 15th day of October, 2005 Carole Greenbrier, ArkansasU.S.A. Click here to read other Rip Off Reports on DELL CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: Round Rock, Texas
62, Report #141483
May 04 2005
08:07 AM
I have Two Dell computer systems and I paid the extra for the so called Dell Support. and that is a joke. I would ask a simple question like What is the suggested refresh rate for my type of monitor and the reply a few days later would be a automated one saying my email was recieved and then a day or two later I would get a reply from a so called tech agent who would ONE get my name wrong and I mean my name is William on all the warrenty info and he would call me Dave, Mike, etc and then he would give advice based on a different computer system. I would reply and correct him and then he would reply and say they dont have that monitor so I would go to the Dell site find it and send him the link and then he would reply with: I didnt mean we dont have it I meant you dont have it. Once again after I proved him wrong he would say that wasnt what he meant either and that what he meant was I should run a Dell Diag scan. What is there problem PLUS every time I sent something it was handled by a different person so the confusion would get even worse. My favorite part is when the different tech agents start saying things like I dont know why the other one had you do that lets change that back and then we will try something else. I even had one say Dont worry if we screw it up we can always reformat WHAT! and I hate to say this but that is one of the better problems I have had with that company. William Grand Haven, MichiganU.S.A.
Entity: Nationwide
63, Report #141330
May 02 2005
11:06 PM
This is the 2nd notebook I bought from them and this one also has a defective power cord/adapter The last one caused a fire. I have been calling them for 3 weeks about the problem and got no reply. They never answer the phone or emails. I finally got a guy today and he kept me on hold for 3 hours and then hung up on me when I asked to speak to a supervisor. The power adapter is a known issue with Dell. It was in the news and in consumer reports magazine that their cords are defective and can cause fires. All I want is a new power adapter and cord. I paid $900 for the notebook and after 2 months use,it is useless because the battery is discharged and I have no way to recharge it. I had mine a little over 2 months when it started overheating and blowing the circuit breaker and it won't recharge the battery in the computer because it heats up the minute I plug it in and the green light goes out. ALL I WANT IS A DARN POWER CORD AND ADAPTER AND NO ONE WILL ANSWER MY EMAILS FOR A MONTH AND NO ONE WILL ANSWER MY CALLS. They do this on purpose so the warranty will run out BUT this cord is known to be defective N in d, UtahU.S.A.
Entity: DALLAS, Texas
64, Report #141231
May 02 2005
12:08 PM
Dell ripoff Austin Texas
dec 8 2004 my husband ordered me a laptop and printer for christmas the laptop was $799 ($200 INSTANT REBATE) and a free printer and 3 years insurance for$120 we ended up getting a printer for $20 the person that we orderedit from said that our total was to be $790 and some change. when i received my bill a the end of jan 2005 the instant savings was not there so called immediatly after being transferred from one person to another nothing settled. we kept calling to get it straightened out. we talked to the person we ordered it from dept manager and a few other people at one point we were told that we woukd be mailled a check for$200 (not received) still trying to get the matter corrected i told them that i would nto make a payment until they got it straightened out i get phone calls about 7 to 10 a day even on sundays. why wont they just give me my credit the laptop is ALWAYS $599 so whats the big deal??? Leighann hurst, IllinoisU.S.A.
Entity: Austin, Texas
65, Report #143722
May 23 2005
12:54 PM
Dell Computers ripoff Internet Denver, colorado
Dell computers said we were late on payments when we were not and come to find out they had two accounts under our name and were letting someone else order from the other account and then reported us as late payments to the credit bureau. I ended up having to pay them off in full and am filing a lawsuit against them. There customer service was the worst and since I didnt know the other account number they wouldnt give me information on it but, it was under my social security. No one with Dell would help us they kept reffering us to the collections department when we actually were paid. They suck and I will do everything in my power to make sure they dont do this to anyone else. I am doing a public speaking on the local TV station here about how they ripp people off and how I had to pay for someone elses stuff which was $4678.33 before I could clear my credit. Christy Arvada, ColoradoU.S.A.
Entity: Nationwide
66, Report #158046
Sep 23 2005
04:13 AM
DELL FINANCIAL ripoff Round RockAustin Texas
Dell Financial called us about 6 months ago saying that we were about to be late with a payment, for an extra $10.00 they did a check by phone. That payment was never made! So, for 6 months not only have I been getting phone calls at work, they also call on Sundays and Holidays.I have been making my payments for almost 1year, my wife finally dug up what I owe, the same as when I bought it!In other words Im paying the 30% interest rate. 2 months ago I was tired of the calls and had just made a payment,the lady on the other end stated that for $28.00 I would be out of the rears, no more calls. Not 2 weeks later I get a call, I was Misinformed he says! Please put an end to the madness! Chad Bethlehem, PennsylvaniaU.S.A.
Entity: Austin, Texas
67, Report #156608
Sep 10 2005
09:27 AM
Dell Computers ripoff REBATE offer Austin Texas
Entity: Austin, Texas
68, Report #138088
Apr 08 2005
01:49 PM
Dell Computers Ripoff! Internet
I bought my dell laptop top of the line in Novevember 04 I also purchased the tech support for an additional 400 dollars. every time you call them you get someone out of the country that you can barely understand. After several months of problems unable to be solved, I requested my money back. They said it could not be done since it was past 30 days. I said you guys kept telling me that the problem could be solved and unfortunately their procrastination made me unable to return it and get my money back. Not only my money but endless hours trying to fix the problem. I am unable to disconnect from the internet and unable sometimes to connect. We have unistalled and reinstalled everything I have even had to take days off work because they only send dhl which requires a signature and I live in a security building and they won't leave it for me. I keep asking for a replacement. They say that is not their protocol. I finally got a supervisor in tennesee. However, the supervisor even changed 3 times after replacing the mother board, hard drive, and modem and reinstalling all programs and drivers it still is doing the same thing and they are charging me for the parts they sent which I was told they would not. Everytime somthing is uninstalled it means hours and hours of reinstalling earthlink and norton's and endless hours of downloading since there disc's are not current. This has been such a nightmare that I am at a loss for what to do next. The person whom I last spoke to was supposed to call me back the following sat to make sure everything was working and he never did. I have called him 4 or 5 times since and now he won't call me back. I can only say that my time is very valuable and spending over $2000 should have insured a good, reliable product, but that has not been the case. I recommend anyone considering buying a dell product not to!!!!!!! They are evil Beverly Canoga Park, CaliforniaU.S.A.
Entity: Internet
69, Report #263869
Jul 28 2007
02:19 PM
Dell Hell -- Two Thumbs Down Austin Texas
What is Dell Hell? you may ask. It is a realm in which a customer supposes that just one more email or telephone call will persuade Dell to stand behind its products. Our ministry used to buy computer equipment almost exclusively from Dell. Now we plan to shop almost anywhere but. Visiting and entering, Dell into the search engine yields nearly 700 complaints! Unfortunately this once-fine company is relaying customer service calls to foreign telephone representatives who neither speak nor understand English very well. The consequence, once callers get past lots of hold time, is tiresome repeating and clarifying. Even worse, their protocols, seem to be contrived to avoid actually servicing or replacing equipment in accordance with Dell's warranties and service policies. It is a sign of the times when such a large, successful corporation will so flagrantly trash its goodwill with customers in an apparent grab for short-term profits. P.S. Check out (((link redacted))) For even more fun, google Dell sucks and see how many agree. Mark Dallas, TexasU.S.A. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: Austin, Texas
70, Report #232078
Jan 22 2007
07:13 PM
Dell Dishonest - fraudulent sales Austin Texas
after being ripped off on a four year warranty on one computer, I made the stupid mistake, of purchasing another Dell. It was delivered Jan. 11, 07. I hooked it up on Jan.18th. It does not work properly, I contacted support, I contacted chat service, I requested a return for credit, I am in the 21 day period, they want to pass you around from one dept. to another, Maybe to deplete the 21 days. I have experienced some bad apples, but Dell is the bottom. I have one thing going for me dell i am a disabled veteran, on a disability monthly anuity, and you can't touch a goverment check. I don't have anything else, no car, no home, i rent a two room apt. and have very little clothes, so if you want a couple of worn out shirts you may have them. This computer is not paid for, so if you want it back , then send me a return label, and i will continue to use my old 6 year old hewlett packard computer. seeing that the two year old dell jqn4461 does not work, even with two years of dells fraudulent warranty. they say, three strikes and you're out, i have two, but i will not buy the third one. party's over. Willie Danville, IndianaU.S.A.
Entity: Austin, Texas
71, Report #223443
Dec 02 2006
02:12 PM
DELL Ripoff Unfair Lease Practices Austin Texas
The following practice performed by DELL I consider unfair 1. Listing two lease options, i.e., 2 year, 3 year, but only showing one estimated buyout price, based on the 3 year least option. NOTE: The buyout price after a two year lease is around 75-80 percent of the cost to buy a band laptop, similarly equipped. 2. Automatically renewing the lease for three months if the lease holder does not contact DELL 90 days prior to the lease expiration date. 3. Not notifying the lease holder that their lease has been extended for a three month period due to the lease holder's failure to notify DELL 90 days prior to the lease expiration date. 4. Not providing a notification reminder of the lease holder's End of Lease options near, at or after the lease expires, except by request. 5. Not providing a deliverable location for the US Postal Service so that all lease equipment being returned to DELL by the US Postal Service will be returned to the sender. NOTE: If leased items are not return to DELL on time, DELL is able to charge for another lease period. Mark Bellingham, WashingtonU.S.A.
Entity: Austin, Texas
72, Report #65079
Aug 01 2003
12:13 AM
Dell SmartStep CoverUp Round Rock Texas
After I bought the System It was discontinued from production and Sell within a Week, This makes it obvious that Dell knew of the problem and I had no previous warning. After about 4 Months of Using I had noticed previously the System was Seriously Overheating yet there wasn't much I could do. Within the Next Month The System would randomly shut down from being overheated and it happned more frequently, by 07/15/2003 the System had over heated itself so bad it caused damage to one of the internal components inside causeing it not to operate properly. After waisting many calls to Dell I have been sent two other SmartSteps that do the same thing if not even operate for more than 4 min at a time before shutting down, when I gave Dell $2,000 They did not mention this at all. But being the Biggest of Fraud, Their Technical Rep Promised me that they would Ship out a System that was NOT a SmartStep and they have admitted it happned but refuse to follow through with their Promises leaving me with a $2,000 LapTop that can't do much more then word Proccessing for more than 5 min at a time. THE DELL REP THAT PROMISED ME WAS: Tracy 1-800-624-9896 Ext# 56209 M-T 8:30-6:30PM Nick Albany, OregonU.S.A.
Entity: Round Rock, Texas
73, Report #92685
May 24 2004
06:15 AM
Dell Computers ripoff Multiple Texas
A few months ago, in response to t.v. ad and lies from their sales reps I purchased a laptop Dell computer. They assured me that for an added fee I would be purchasing a 1 day in home tech support service should my computer have any problems. Dell deducted $1122.91 from my bank account and a few weeks later the computer would be delivered. It had all kind of problems for which I called for tech support. After 2 hours on hold I was connected to a telephone tech support person who would try unsuccessful to talk me through efforts to correct the problems. This was not successful and so I again requested their in-home tech support, only to be informed that Dell - had no such thing as in-home tech support. I explained that I had a few hundred dollars for just such nonexistent service but to again be informed that they had no in-home tech support. I explained that the computer was of no value as it was and that I was, and promptly did, repackage it and sent it back with a delivery conformation returned to me. Almost 2 months later Dell would re-deposit to my bank the amount of $769.69. They decided to keep $350. Perhaps they felt I wanted to keep their nonexistent ant in-home support services even without the computer. I phoned Dell and after more long delays delays I was informed that Dell had no records of my purchase or return. D. H. Eureka, CaliforniaU.S.A.
Entity: Multiple, Texas
74, Report #105674
Aug 27 2004
07:40 AM
Dell Computers ripoff Round Rock Texas
It took me several months to correct a major rip-off from Dell. They over charged me $352 in a deduction from my VISA card. Only when I involved Rip-Off Report and others did they choose to make this right with me. Dave Eureka, CaliforniaU.S.A.
Entity: Round Rock, Texas
75, Report #292694
Dec 18 2007
06:46 PM
Dell still waiting Texas
i have been trying to get get my inspiron 1521 fixes now sinces the middle of nov/07 they will not answer emails, when you do get ahold of somboby after waiting 30min. to an hour ,they will tellyou there coumputer is down call back in 2 hours. 1 month later and there coumputer are still down HELP!! CUSTOMER NUMBER xx116 CASE#xx688 Ipod45 CARTHAGE, New YorkU.S.A.
Entity: Texas, Nationwide

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