DERMA GENETIX Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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 I saw an ad on Facebook for a free trial of skin care, just paid for shipping. My email confirmation showed I purchased 2 products and I was charged for shipping fees of $4.95 each. I emailed them that I only wanted the skin cream not the eye product. No reply. Charged shipping for both and they were packaged together. Less than 2 weeks after I received product I was charged $94.00 for something. Auto-ship. No email. No communication about...
Updated at: Jun 11 2017 11:49 AM
 I applied for the free trial of their eye and skin cream on 7/9/2017 received the box on 7/17 or around that date and today was charged over 180 for both before I even used it for 14 days. They don't give you a return address and they are rude customer service. Do your research before ordering any free trials please...
Updated at: Jul 23 2017 12:28 PM
dissatisfied customers, or else she would have jumped into her you should have known condescending attitude so quickly. Never buy from Derma Genetix! ...
Updated at: Aug 08 2017 09:02 AM
As others have already stated here, Derma Genetix advertises $4.95 for a sample cream, but buried in fine print its a full subscription and you soon...
Updated at: Jul 28 2017 09:34 AM
 I signed up online for trial bottle of skin cream but was also billed for eye serum so I called immediately and cancelled both orders because I was concerned it might be a scam and was told the order would be cancelled but I still received the shipment and was billed 4.95 for skin cream and 4.97 for eye cream so I called to ask why it wasn't cancelled and was told no recorded of being cancelled so I got a cancellation number but meanwhile I...
Updated at: Jun 15 2017 08:16 AM
this.  The two items are listed on my bank statement as RajueyESerum and Uparofacecrm. The other information I can say is this product is from  Derma... Genetix and the web site is: http://dermagenetixskincream.com/  The size of the jars are so small, definitely not worth the amount they have charged...
Updated at: Jun 07 2017 06:38 AM
 Ordered a trial offer and paid shipping only for a total of $9.92, for skin cream and eye serum. Had a charge on my credit card for $94.77 for the cream and $93.80 for the eye serum. I called to see why I had these charges, and the representative ststed that if I didn't call in 24 days from the time I ordered to cancel, then I would be charged. I explained to her that I didn't even have it for 14 days, plus there wasn't anything written stating...
Updated at: Jul 06 2017 10:32 PM
I was on a website and saw the advertising for a free trial & clicked on it. Stated that this was Joanna Gaines new venture, I love her so decided to go for it. Website said only $2.95 for shipping, but I was charged $4.95. Right after submitting the order I immediately received a text say to follow a link set to complete the order(?) I replied to the text asking if it was a scam. After doing some digging in the internet I found that this was...
Updated at: Jun 15 2017 11:04 AM
My bank account was charged for product not ordered, and no disclosure of charges after a free trial very shady. I had to cancle my card, call the company multiple times only to be told what a busy day...here are some fun facts...gosh we are busy. Leave a call back number and when did get the call was told of the charges after not cancelling after 14 days. Well if I saw that I never would have ordered. Now I am out a bunch of money I cant afford...
Updated at: Jul 25 2017 08:28 PM
 This company uses celebrity Joanna Gaines of the fixer upper show as a spokesperson representing the skin care product to lure you in. I now find out that is absolutely untrue. Then they have a bait and switch and also have incredibly deceptive billing practices. I thought I was signing up for a free 7 day sample if I was willing to pay the shipping. I mistakenly did not read the terms and conditions and today found out that they have a big...
Updated at: Jul 01 2017 06:49 PM
 Seen an online post about a skin care product; one an age-defying skin cream & the other an age defying eye serum. I looked everywhere on the web page about any other fees & extended billing that may apply. I seen none. So I figured this was a good choice, to just pay the shipping fee. I did not read anything about a 14 day trial, or that I would be charged for the products after the 14 day trial ended. It also did not say anything about...
Updated at: Aug 14 2017 03:15 PM
I have also experienced the same complaints that have been posted.  When I ordered the trial products from Derma Genetix, there was no mention of a... the amounts Derma Genetix withdrew since it is a scam and they ordered me a new debit card.  If I send it back the guy said they would charge a...
Updated at: Jul 21 2017 07:38 AM
Horn7035 Sandy Ln Waterford, WI US 53185phorn1@wi.rr.com4143392719 Shipment#1- Order 89EB4CAF54 Derma Genetix Age Defying Skin Cream 14 Day Trial... Customer Support: (877) 719-5656 Price: $0.00 Shipping: $4.95   Derma Genetix Age Defying Eye Serum 15 Day Trial Customer Support: (877) 719-5656 Price: $0.00 Shipping: $4.97     $9.92  Total:        ...
Updated at: Jun 03 2017 11:40 AM
Their website advertised “Derma Genetix Age Defying Skin Cream free trail just pay shipping”. We ordered the trial for 1 fluid ounce jar and were...
Updated at: Jun 06 2017 10:52 AM
I saw an ad for this company on my newsfeed, using Gwen Stefani as a draw.  I read it and never realized it was just an ad.  I bought some samples for @ $4.95 each.  I received them right away - nothing impressive about them.  Today I logged onto my checking account and saw 2 charges for @ $95 each from this company.  I called the company and waiting on hold forever before talking to a person.  When I complained she said that I had signed up for...
Updated at: Jun 05 2017 08:08 AM
Buyer beware!  When ordering, they say the sample is free, you just pay $5 for shipping and handling.  The pitch is for the skin cream but when you try to order, they throw in an eye liquid that wasn't mentioned in all the glowing ad.  This is also free, but has a $5 shipping and handling fee.  Also not mentioned is an extra $3 for 'expediting' your order. So, you will end up paying $13 for what you thought was $5.  When you receive the order, it...
Updated at: Jul 15 2017 11:13 AM
Derma Genetix is a completely unscrupulous company! I had asked for a free trial of the product after seeing it on a TV commercial in May. All I... difficult to stop! Also, when they are this dishonest, can we really trust any of their claims?!! BEWARE of Derma Genetix! ...
Updated at: Aug 10 2017 12:13 PM
I should have known better -- I ordered a 'free' trial for $4.95 shipping, looking for any mention of a subscription or other 'gotcha.' I didn't even see the link to the Terms & Conditions, a link on the bottom of the page, not even a check-box, in which they state that by ordering the trial you are signing up for a subscription. I wasted $95 on a product that isn't even any good. Totally deceptive practices. They should be shut down...
Updated at: Jul 11 2017 12:20 PM
Ran across an ad online about a product that would help with wrinkles and age spots.  They offered a free trial of the product and you had to do was pay the shipping.  I sware I searched all the screens I needed to complete before submitting the info to get my free trial and did not see anything about having to contact them within a certain time frame.  I have been caught before on this time of deal, so I make sure I am careful looking for this...
Updated at: Aug 01 2017 02:59 PM
 Ordered their product under a trial premise. Advertised as only pay the shipping. Seemed easy enough. Ordered the product, it came in a timely manner. Nowhere in the ordering info did it say this was an auto renewing thing. However, when checked my credit card statement, 14 days after the initial order they charged my credit card $190 without notifying me! And I didn't receive a second batch (not that I'd want it anyway!). I will be filing a...
Updated at: Jul 04 2017 10:07 AM
 Ordered a free/pay shipping only eye and face products. Received in a timely manner then approx. 3 weeks later , after already having charged for the shipping, they charged me 93.80 & 94.77 for these products, I thought I had read very carefully but was told by customer service that I had not and that the most they could refund was 35% of my charge....so now I have over 135.00 plus in two produts that don't work, that I can not return...
Updated at: Jul 22 2017 06:29 PM
 Just another gimmick to rip people off. I ordered a trial offer of Derma Genetix without the knowledge of an ongoing automatic shipment. Of...
Updated at: Jul 13 2017 02:57 PM
There is no such thing as a free-trial here! Don't get sucked in by all the claims. They charge you, whether or not you keep the product, and whether or not you call to cancel. They are charging me a fee to return the product. It's 12.75 + the cost to ship it back. They told me the free trial is not a free sample. They send you a 30-day supply, but you have to cancel within the first 14 days. I was told the other 2 weeks are not free? I have to...
Updated at: Jul 13 2017 01:05 PM
cost associated through your initial involvement. You know… A buyer responsibility clause of some kind. Instead, this Derma Genetix and its varied and...
Updated at: Jun 14 2017 09:18 PM
care line, it turned out to be Derma Genetix. I saw that there was a limited offer to receive a free trial of the product for just paying the shipping... hit my credit card account, and another charge for $93.80 hit on July 19. Since neither charge had indicated “Derma Genetix” I had immediately disputed... them with my credit card company. I later realized that they were for Derma Genetix, and when I called their customer service to dispute the...
Updated at: Jul 26 2017 09:44 AM
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