closet world Closet World HELL, Internet
To whom it may concern,My experience with Closet World from the beginning hasn't been pleasant. The lady who came out to give the estimate asked for two checks, one to deposit and one for when it was completed. She also got pen ink on my couch. Then two weeks later she called me screaming, I mean literally yelling at me saying I didn't write her checks, I was more than happy to pay her or rewrite checks if she lost them, but she insisted that she didn't and said she would put a lien on my house and on and on. She was really nasty for no reason and when I hung up the phone my heart was pounding. I paid her again immediately and that was that. Then when closet world came to install the doors, the doors were the wrong ones and wrong measurements for my master bedroom. Two weeks more I finally got my doors installed. 3.5 years later both doors have come off the tape or glue holding them onto the frame. One door I can barely open as the picture shows it isn't connected. I need to get to my clothes as I work most days. This has been an inconvenience but I'm getting around it. Then when I call to get the doors fixed, it's a run around, talking to multiple departments getting disconnected having to call 5 times to finally get told the guy won't be coming that night to measure the doors. He was supposed to be there at 6, he showed up at 9 pm. Now Byron tells me the measurements don't match up and the frame is supposed to be silver. The backing and track have always been white, nothing has changed. My guest room has silver frames. It is beyond frustrating. I just want to be able to open and close my closet doors and have the mirrors attached to the backing...please help. My doors are under warranty. I feel like Closet World doesn't want to fix what they installed. This should be an easy fix since it seems like tape held them on in the first place???? I've sent Byron multiple pictures. The sticker on the back of the doors matches the sticker in my guest room. Closet World installed them, Closet World should repair them.Closet World agreed to fix them. We set up the appointment. They said they'd be here between 4 and 6 today. They called last Friday to confirm they'd be here 9 to 11. No I need it 4 to 6 as I teach. They agreed to be here 4 to 6. I called at 4 to confirm they were coming as I left work to be here on time for them. The supervisor said it would be closer to 6. It is now 7:40 and no one is here yet. The supervisor at 4 pm, said my doors and the installer were in Santa Clara which is two hrs away. where are they? Of course, the office is closed now. They will be here around 9 like last time or not show up at all. I hate is company. It is terrible, the customer service is terrible, all you get is the run around. Awful!