Liveperson Dishonest Website Internet
Liveperson is the most dishonest company decieving its customers and potential customers. I can tell you for a fact that they do change ratings and feedbacks. If a client leaves a psychic a bad rating/feedback for a psychic, Liveperson (which used to be Kasamba) will not remove the negative rating, UNLESS it negatively portrays Liveperson. Then any and all ratings/feedbacks are removed or edited.
They claim that it is a client's right as a paying customer to leave a negative reading if they are unsatisfied, then why do they edit these ratings if they are unhappy with Liveperson? They are afterall, clients who have the right to leave negative comments for services they were dissatisfied with according to Liveperson.
Liveperson has a forum for the experts to discuss matters openly amongst themselves, and there have been times when the experts have posted openly how Liveperson has edited their ratings to remove any negative remarks against themselves, but not the psychic. Psychics have complained that they have gone to bed one night with a certain rating and feedback, only to wake up the next morning and see it edited with removal of negative comments reflective of Liveperson, but not the psychic. Talk about dirty!!!
So buyer beware, when you THINK you are spending your money with a company that has 100% customer satisfaction, you are wrong. They have 100% customer satisfaction because they have removed comments that reflect negatively on them. Even though they claim that the consumer has a right to leave negative comments when it comes to their psychics and experts, they don't believe the consumer has a right to speak out openly to express their dissatisfaction with themselves, Liveperson.
So becareful, when you see an expert or a psychic that has a low or negative feedback and rating, the customer could have also left negative comments about Liveperson, but it will not be seen. For example, the feedback could say, I am not happy with this psychic (expert) because the predictions don't come true, and Liveperson does not do anything to make sure their psychics are real. Liveperson will remove the negative remarks about themselves, but will tell the psychic that the customer has a right to leave the negative comments about they psychic/expert.
My question for Liveperson/Kasamba is this: If you believe the customer has a right to leave negative ratings and feedbacks for their dissatisfaction, why do you edit them to exclude their dissatisfaction with you?