Green Dot Rip off! Pasadena california
Back in 2015, my tax preparer suggested I purchase a green dot card to direct deposit my refund to. It sounded like a much better idea, I didnt have a bank account then, it was faster than a paper check, so I purchased one. As soon as my refund was direct deposited onto the green dot card, I went to use my card and it was declined. My online account showed the money in the account, so I called customer service. They informed me that my card had a temporary block on it, until they could confirm my identity. Which meant sending a copy of my id, and waiting two business days. I complied, and two days later my money was released. I decided this year, I would call customer service before I decided to use the card for direct deposit this year. After waiting on hold for a customer service rep, one came on the line, hardly speaking english. I asked if I could send a copy of my photo id early this year, if that would avoid the hold they placed last year. The rep assured that since i used the SAME CARD as last year, they already had my photo id on file because it was the same account i had for the last year. I even asked the rep to speak with a supervisor, just to be certain. She told me she was the supervisor. So, i ised the card again this year, in good faith. Ive been paying the monthly service charge for a year, and hardly used the card for anything, however keeping money on it so it would stay active. My taxes get direct deposited this year, I was able to make some purchases (paid off some larger bills i was needing to pay ) and that same day 4 hours after the deposit, they blocked my card again. I called customer service, and they direct you to an automated recording that tells you your card has been blocked, instructs you send a copy of photo id, wait two business days for it to process, then tells you the reps have no further information and the recording ends. So, I once again send in a copy of my photo id, waited the two days, only to log into my account and see its still blocked. The only option they give you to find out any information, is to chat with a rep online. I write them, and the rep then tells me that my copy wasnt legiable, I would need to resend and wait another 2 business days. Almost a week of them holding my money so far. Customer service is aweful, and all my money i have is being held. When they have had now 3 DIFFERENT copies of my identification (sent 3 different times) Consumers be ware, they are a rip off!