Instant Checkmate Worst background site ever!!!! Internet
I used this site, and also paid to get some background info for a nanny. Am extremely disappointed.
First, the report is not as advertised. They do not give you the information unless you pay an additional fee.
Secondly, I callied and cancelled my account minutes upon learning about the second fee. They refused to give me a refund much less a discount. I think I should have, given the few minutes I used the site, and their advertising belong inaccurate.
Thirdly, they changed my card for an entire month. I cancelled account, explaining my I was unsatisfied. Asked for a refund or partial, they refused. Extremely bad customer service! I received automated email stating my cancellation.
Fourth, i initially used my bank card to pay and then was charged on paypal account a month later. Called customer service and they told me that the dont initially Bill, they wait until the second month. I questioned this because I have never heRd of a company doing this, an in addition they told me there would not be a refund. The agent was very rude while answering my questions. I asked about bank charge and was told I need to look at bank statement. I did check my bank statement and I was indeed charged at the beginning of month using bank card and again at end of month using PayPal. I was put on hold, needed to wait for agent to speak to supervisor. Finally they agreed to credit my PayPal . I told them that this all was their mistake.
After explaining why they were wrong for about 5 minutes, they agreed to refund all charges Which will take 7 business days.
i don't know how they had access to my paypal account and the reps didn't have answers.
i will wait and see of I receive full refund, but am not holding breath.
Absolutely the worst customer service experience I've ever had. I only chose this site due to the advertisement of the reports, which I didn't get because I wouldnt pay a second payment for third report. I wonder when the charges for what's advertised stops?