Jullen & Illujen Creams MezzzmeriseEVL Glow Appeal Charged large sums of money for two samples that were advertised as free. Seattle Internet
I ordered my samples of Illujen and Jullen skin care creams that were supposed to be free, but with a shipping charge. I was charged $4.95 for shipping for one and $4.99 for another, both of which are small samples. However, 2 weeks after ordering these two free samples, my credit card was charged $89.75 for the eye cream and $84.75 for the skin care cream. The $89.75 charge was from Mezzmerise at phone number 877-207-9628 and the $84.75 charge was from EVLGlowAppeal at phone number 888-387-1755. Of course, when one calls these phone numbers, one ends up sitting on hold forever, listening to classical music (the best part of the experience). However, I did speak to a representative at the EVLGlowAppeal number. She told me that the product was not a free sample, but that the customer has two weeks to try it for free before being charged. Of course, it does not say that in their website, nor was there any information provided with the product in its shipping container saying such. Furthermore, after speaking to the representative, I found that I would have been charged on a monthly basis for the creams and that of course would result in charges ($89.75 + $84.75 + shipping). Of course, I have cancelled the order. However, this company claims that it is still entitled to payment for these products which they had claimed were free samples. In other words, this company has not only used misleading advertising, but knows fullly that, even if customers cancel their orders, they will still take in substantial revenue from their fraudulent scheme before eventually going out of business.