Lunaluxe-Complete Ripoff Offer Free Trial, but nothing is actually free Danville, Internet
I fell for Lunaluxe because they claimed that all 4 or 5 investors on Shark Tank bought into the company. I thought there was a true Free Trial. I tried the products (Eye Serum and Skin Creme), and the eye serum burned my eyes, and the skin creme feels like spreading lard on your face. I, like some people, I imagine, didn't read all of the Terms and Conditions. I did look for a statement saying that if I didn't cancel within a certain amount of time, I would be billed monthly for more product, but didn't find it. Come to find out, it's hidden in the Terms and Conditions. I was billed $85.97 for the skin creme and $89.97 for the eye serum. When I called the number on the boxes, I was connected to a very rude, condescending woman who evidently had heard the story before, because she was most impatient and mean in explaining the Terms and Conditions contained the line about if you don't cancel in XX days you will be billed for the free product. I, too received the sales pitches from this woman who said that she could continue my account for 1/2 of the price, to which I responded, I don't like the product, it adversely effected my eyes, to which she responded, well I'm sorry you have had issues. For some people it takes a month or two for the product to actually start working. I had to tell her No I don't want more of this product at least 3 different times before she actually accepted my response. I didn't think about contacting them to inform them of the allergic reaction I had to the eye serum, because I figured that was all the contact I would have with this company. For a grand total of $11.93 ($0.99 for the free trial addition of the Eye serum) plus $4.97 shipping for the skin creme and $5.97 for shipping of the eye serum), it didn't seem to be worth my time and energy to call them and tell them of my situation. I thought, live and learn about internet cremes and their claims of younger, more vibrant looking skin, and not to try them again. Now I've totally learned to never trust any company that doesn't have a national name brand for anything, especially if it says free trial.Stay as far away from this company as is possible, unless you want to lose close to $100 for every individual product you sign up for a free trial of. This product is not at all what it claims to be, or do. I hope someone else who might be thinking about trying this product will read this and the other rip-off reports I read before trying. If I can save at least 1 person from being hurt by this company, my experience might be worth the almost $200 I had to spend.