LIGHTHOUSE PUBLISHING Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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1, Report #1348581
Jan 09 2017
10:22 AM
Lighthouse Publishing/Andy Overett CreateSpace Self-Publisher in Disguise Took Me for 400 Bucks Georgia and/or Minnesota
I was desperate to publish my book.  As my book had a lot of Christian themes, I thought to pitch it to some Christian publishers/agents.  One of those was Lighthouse Christian Publishing, found online.  I sent them an email with my pitch and a manuscript in doc form. After twenty years of mostly rejections for my work, I was cheered to see that Lighthouse wanted to publish my work!  Some things bothered me about the contract, but I wanted to believe in the deal, and tried to have faith--so after saving money for six months, I finally paid Lighthouse/Andy Overett $399 via paypal to get the publishing started. Soon I found out that Andy was unwilling to let me in on process of being paid/how many books were selling, etc.  So I looked further into his publishing process to find he was just a self-publisher with Amazon.com's CreateSpace.com.  With them, anyone can self-publish and sell books FOR FREE. When I learned this, and told Andy via email that I wanted to get out of contract to pursue free self-publishing with CreateSpace on my own, he refused to part with any of the $399 I had sent to him.  I told him via email (no phone number for him given--another red flag) that he could keep $200 for the work he had done on the book, and for illuminating me in some ways--about a great free self-publishing/selling service called CreateSpace.com. He refused to give me ANY money back, taking the full $399 I saved over a six month period.  He never posted the book on his website, so only half the contract was followed--in which he promised to sell the book on Amazon.com.
Entity: Internet
2, Report #712256
May 04 2012
09:44 AM
Lighthouse Christian Publishing Lighthouse Publishing Scammed Me Internet, Nationwide
Andy Overett at Lighthouse Publishing is a scam aritst.  He charged me 300 dollars to publish my book a year ago and still hasn't published it.  Andy does not respond well to questions.  And when he does respond it's weeks later.  He does not answer all the questions you ask him.  He constantly stalls on the project.The illustrations are poor.  The editting is very poor.  The formatting for the book is poor and it takes Andy way too long to get anything done.  But he took my money quick enough.
Entity: Internet, Nationwide
3, Report #1280062
Jan 14 2016
01:11 PM
Lighthouse Christian Publishing Andy Overett Scammer, Breach of contract Buford Georgia
After our first email exchange of breach of contract Andy Overett refuse to refund my one time set up fee of $399. I terminated our contract on 1/9/2016. He received however, my book is still available via Createspace which is self publishing site. Contract says 30 days however, my book is not on his website. Createspace is not part of the deal and not on the contract. He emailed me and told me he is trying to get his money's worth.
Entity: Buford, Georgia
4, Report #1083172
Jun 16 2016
01:17 PM
Local Lighthouse Corp Local Lighthouse Completely misleading, deliberately dishonest Internet
The company called and introduced themselves as google.  They explained how they would enhance our website and make it come up in searches.  Nothing was ever said about making a new website.   Once they were handed over to the person that was only supposed to be giving them the payment information, they started the entire pitch again.  the problem with that is, that person did not know what was told to the first person.  So everything was changed without us knowing it was different. They created a new website for us that was nothing really useful to any customers that we would have looking at it.  The name they gave it was nothing that our customers would use to find something in our line of business.  The website also did not show up on Google at all.  They had it coming up on Yahoo and Bing.  I do not ever use either of those search sites.  I do not know of many people that do. When we comtacted them about not being satisfied they gave us a huge run around.  We contacted our credit card company to stop the charges and contest the others.  Local Lighthouse would only resend the terms that we supposedly agreed to.  But that takes us back to them changing the stuff once the other person here got on the phone.   Finally, they sent us an email saying that they would charge back all funds to our card and cancel our account completely.  We were pleased that they finally did that.   Now, not even 2 months later they have tried to chrage our card again for all of the fees.   Do Not do business with this company.  They are completely dishonest!  They completely misrepresent themselves.  It is a complete rip off!!!!!  
Entity: Internet
5, Report #1177043
Jun 30 2016
12:42 PM
Local Lighthouse Tustin Califormia
To read other reports about this company, pleae click the link below:http://www.ripoffreport.com/reports/specific_search/Local%20Lighthouse
Entity: Tustin, California
6, Report #1359391
Mar 02 2017
03:05 PM
Readers Service Lighthouse Florida Lighthouse Florida
Money is being taken out of my bank account fro. This Readers Service Lighthouse Florida. 49.90 to be exact! Ive never gotten any magazines or anthing from them and they keel charging me. I keep trying to contact them and i am not getting anywhere. SCAM!!!
Entity: Lighthouse, Florida
7, Report #112896
Oct 13 2004
11:03 PM
Lighthouse Bay Holdings - Lighthouse Bay Apartments ripoff personal discrimination fraud deceptive and unwilling to make conditions inhabitable Tampa Florida
Being forced to relocate within a year, I sold my home; Having been a previous homeowner and not knowing what I should look for when renting an apartment, I got sucked in, and my dealing with Lighthouse Bay Apartments management was unforgettable. Trish Brennan aka formerly Trish Blades and Kim Page decided to claim that I was in breech of my lease by falsely accusing me of having an occupant who was not on my lease. First of all, I did NOT have an occupant residing in the apartment who was not on the lease. Secondly, these claims were made only in retaliation to a work order that I submitted requesting that they do something about the flood in my apartment which resulted every time it rained. There was an abundance of mold and water pooling in the corner of my living room. After bringing this to their attention, I followed up a week later hoping that there would be resolution to the uninhabitable living conditions, yet despite my pleasant attempts... NOTHING. Although, there solution was to force me out by making a false allegation regarding a mysterious/phantom occupant, thus costing me over $1800.00 in early termination fees, etc. to escape Satan's minions from further disrupting my life. I tried to contact their management company who failed to respond to this unfortunate situation with the superior class of individuals representing their apartment complex. I thought I was getting a good deal; always remember, you get what you pay for. Fortunately, I am now living elsewhere and have for the past four months, and I really enjoy this spacious, quaint, clean, well kept apartment that is operated by competent and delightful people. I highly advise against renting from Lighthouse Bay Apartments. The people are a nightmare to deal with once they have your Jon Hancock on the lease, and the apartments are in complete disrepair. *LOOKS ARE DECEIVING* Tampa Tampa, FloridaU.S.A.
Entity: Tampa, Florida
8, Report #1124185
Jun 28 2016
10:57 AM
Local Lighthouse Local Lighthouse SEO optimization Local Lighthouse Local Lighthouse SEO optimization SCAM, STAY AWAY, IMPORTANT, AVOID!!! Tustin California
In January 2014, I was contacted by an individual who represented himself as being from Google. He informed me that there was a problem with my current website. He went on to tell me that it needed to be corrected, and if it was not, I would no longer be visible to search engines. Being that I am just a small local business owner, and not internet saavy, I was greatly alarmed. He began to tell me how he could make me a professional website for $200 down, and $99 per month thereafter. I was told that I would not be charged until such time that I ranked on the first page of google for my keywords. From the moment they started building the website, I have had nothing but problems! The website looked like something that a child had put together. I was constantly having to send in request to fix the mistakes that were everywhere. They called me today attempting to charge my credit card, good thing I lost it and had to have it cancelled. Listen to what I am about to say, I have had NOTHING BUT PROBLEM WITH LOCAL LIGHTHOUSE! If they had delivered on what they promised, I would have been HAPPY to pay them (who wouldn't for first page of Google, right?). Unfortunately, they are DECEIVERS, STAY AWAY! As they always say, IF IT SOUNDS TOO GOOD TO BE TRUE, MOST LIKELY IT IS! Stay away and save yourself the hassle.
Entity: Tustin, California
9, Report #1141675
Apr 25 2014
10:06 AM
Orange Theory Lighthouse Point Poorly managed, Continued to Charge After Cancellation Lighthouse Point Florida
This business is very poorly managed at the front desk by 20-somethings.  I was on the Unlimited program for $139/month and though the trainers were great, the management and the front desk were so unbelievably rude that I cancelled my account and went back to CrossFit.  I cancelled my account at the end of my 6 month commitment two days prior to the end of the month, as advised by the front desk.  Despite the fact that I went into this business in person to sign such cancellation papers, this company charged me $139 the following month anyway.  Once again, I called the front desk, and the guy there incorrectly told me that I had to cancel 30 days prior.  Given the fact that I signed a 6 month agreement and honored that commitment, this is entirely incorrect.  He advised me to call the manager, who was unreachable by phone at the time.  Therefore, I disputed the charge with my bank. The reasons for my cancellation at OT Lighthouse Point are enough for another ripoff report entirely.  There is a $10 cancellation fee if you cancel a class less than 12 hours prior to the class.  While I understand the principles behind this policy, it is poorly carried out by the front desk staff.  I cancelled one class by phone 24 hours in advance due to a death in our immediate family, and it was not documented.  The next day during the funeral, the front desk staff called and left a rude voicemail during the funeral the next day wanting to speak with me about the cancellation policy and informing me that this is your warning.  I returned this call and clarified that I had, indeed, cancelled my class by phone.  This employee failed to correct the problem and documented a warning on my account anyway. Fast forward one month later when my daughter wakes up with an unexpected fever.  I gave OT a courtesy call to cancel my class, fully aware that it was not within the required 12 hr time frame.  The same front desk staff member kept me on the phone while she logged into my account and then gave me a weird, punitive monoloque regarding the cancellation policy and the fact that I already had a warning.  They charged me $10.  The fee is not necessarily my greatest concern as much as it my time and the fact that this type of negativity from rude staff is not worth my time or energy. OT Lighthouse Point is run by a group of people who know everything about corporate policy and very little about customer service and relationships with people.  The workouts are mediocre compared with CrossFit anyway.  Charging customers $139 after membership commitments are up and then wasting former customer's time with staff mistakes is a true ripoff.  
Entity: Lighthouse Point, Florida
10, Report #94880
Jun 14 2004
06:27 PM
Lighthouse Depot ripoff-late delivery Wells Maine
I ordered a Shore Thing V-neck tunic from this company. I wanted it by Easter Sunday and they advertised express delivery, so I paid for it and should have had it by Easter Sunday. They agreed that it was late & refunded me the difference. But I felt that they offered the opportunity to get the item in time & I really wanted it to wear Easter Sunday. I felt it was a sort of false advertising! I had to call them on it,too-they initially lied to me, saying they didn't receive my check until April 6th & had to wait for the check to clear the bank before they could mail it & I would have to call my bank to see why it didn't clear. Well, I called my bank & they received the check & cleared it by April 5th. It went straight through-no problem! That left them 5 delivery days to get it to me-plenty of time to get it by Easter Sunday! I called Lighthouse Depot back & confronted them with this. There was no apology & they would only give me the difference in the shipping rate! I feel they should have apologized & offered me more-for good business & to compensate for my loss! I was really counting on it, they promised it & I paid for it! I refuse to do business with them anymore, toss their catalogs as soon as they come in & want to warn others of what to expect from these people! I appreciated others' reports on Starcrest of California & Lifestyles, both of the same address. I was looking to maybe buy from them & stumbled upon the truth accidentally! Thank your for this website & the information that saved me more trouble & heartache! Julie Waterloo, IllinoisU.S.A.
Entity: Wells, Maine
11, Report #1087372
Jun 23 2016
12:00 PM
Local Lighthouse Illegal Telemarketing Tustin California
Robo-call (violation #1) to a residential phone number on the federal Do Not Call list (violation #2) who claimed to be related to the Google+ search data base (violation #3) using a false Caller ID from Idaho of 208-398-4717 (violation #4) and who failed to properly identify the company during the first part of the robo-call (violation #5). Google for the 208-number and all sorts of telemarketing victim reports appear. Seems they have no ethics in providing services OR in their telemarketing. I would not be astonished to hear that they also use email spam. Punching 1 enough times to get through to a human, and they continue the lies about my having a web site that would not show up in search engines. Of course - they called about a defunct business with no web site that only exists as a domain for existing clients to communicate with us by email. Not to be marketed at by miscreants such as these desperate folks. They call my RESIDENTIAL number again, they get sued. Enough complaints to the FCC Do Not Call list administrators, and the fines can approach $11,000 PER VIOLATION. So submit them as often as they call you to the Feds.
Entity: Tustin, California
12, Report #1158909
Jun 30 2016
12:40 PM
Local Lighthouse Deceptive, Con-Artists, Liars Tustin California
Simply my recommendation would be to AVOID doing any business with Local Lighthouse. There are many level of trickery and deceit in my dealing with two people at this company relating to the actual services they provide.  A person needs to know specific questions to ask to determine what you are actually getting and for how much.  Be so, so very careful or even better do business with a better SEO company.  I'm looking. Another level of serious unprofessional behaviors have come from dealing with Yvette, the first person with whom I spoke  and  later Jeff her supervisor. Yvette was the first person I was connected to by the recorded Google telemarketig call.  She was friendly, charming and in our first conversation she expressed interest in the product my company sells in addition to helping it to get listed on the 1st page google and other search engines. I was taken in by her to the point that I sent a $249 item for her to try free for 30-days.  When that time was up, she agreed to pay for it, but my many attempts by phone and  email to complete the transaction were in vane.  To get fruther action it was neessary to begin involving Jeff, her supervisor in the process.  This led to her agreeing to return it and email the tracking info.  She did neither.   Further emails resulted in her stating that she had her mom ship it and she would email me the tracking info when she got home.  This was 4 days ago and no tracing info or product returned. AVOID doing any business with Local Lighthouse. AVOID doing any business with Local Lighthouse. AVOID doing any business with Local Lighthouse.
Entity: Tustin, California
13, Report #1130139
Jun 28 2016
10:57 AM
Local Lighthouse SEO Scam Tustin California
 Local Lighthouse is a company that specializes in preying on small businesses that are looking for help with SEO.  Their customer service people are very agressive when initally contacting your company.  In fact the customer service person even insinuated that we had contacted them first looking for help with SEO.  Local Lighthouse will extend of a money back guarantee, that they have no intention of following.   Local Lighthouse claims to help get your company listed on the first place of Bing, Google, or Yahoo within 30-90 days.  The catch is the keywords that need to be entered into the search engine are so complex and obscure that general internet searchers are not going to ever use the exact phrase and find your website. When we have reached out to their customer service, we have very little to no response.
Entity: Tustin, California
14, Report #1360223
Mar 07 2017
06:58 AM
Reader services Lighthouse Nationwide
 Got a charge of 49.90 on my card this morning never used this company or any affiliates. I need my 49.90 back
Entity: Nationwide
15, Report #1339532
Nov 23 2016
06:28 AM
Lighthouse Chomchuma Scam from - Hua Yite Industrial Co.,Limited Germiston Nationwide
There is a Mr. Salim who poses to be in the export department of this company - Hua Yite Industrial Co.,Limited He has all the right documentation - Certificate of Analysis, Company Registration, the works.  He'll push to get the order, but then I insisted on having a sample for quality check. Then he requested a ridiculous amount to send the sample. After negotiating, he agreed to $170.  They only accept T/T Transfers. Account no.  BENEFICIARY: Hua Yite Industrial Co., Limited BANK:The Bank of East Asia(China) Limited, Hangzhou Branch ADDRESS:  228-230 Qing Chun Road, Hangzhou 310003, China ACCOUNT: NRA131001123748400 SWIFT CODE: BEASCNSHHZU   Looks very genuine.    As soon as I had sent the confirmation of TT transfer, that was the end of his numerous emails.    The number given does not get answered and NOBODY gets to ever contact you again.    Imagine, if we had placed an order of $10 or 100k?    BEWARE of this company. 
Entity: Germiston, Nationwide
16, Report #525825
Nov 19 2009
12:07 PM
Lighthouse Lighthouse - Golighthouse.com Deadbeats - Don't pay their bills - Professional Con-Artists Medford, Oregon
Lighthouse is a scam and suppliers should be ware!  This office is located in Medford Oregon and consists of one lady, Hope Cross, that answers the phone (probably sitting in her bedroom) and pretends that she's someone else if you don't have an order to place.  Her voice is unmistakeable and only an amateur would fall for such a deceptive tactic for avoiding creditors. The corporate office at 46501 Landing Parkway, Feemont, Ca and Mr. Scott Salton are just as scandalous.  Scott hides under his receptionist's desk when someone callse for him.  This business will be closed soon and it's only a matter of time.  Do NOT under any circumstance sell anything to them unless certified funds are received FIRST. Deadbeats!
Entity: Medford, Oregon
17, Report #1362869
Mar 20 2017
12:16 PM
Lighthouse Vanlines Run, don't walk from Lighthouse Vanlines Hackensack New Jersey
Although Lighthouse Vanlines claims to be customer service oriented, it appears not to be the case as I have had several problems with them; They misplaced / lost over 5 items including a 6' stainless table They mis-shipped / delivered several items from another customer and were NON responsive to returning to retrieve the items.  Nor did they respond to numerous phone call and email requests despite being immediately notified and having had a picture of the inventory tag  of someone else's property emailed to them. The driver said he would return by end of day to pick up those items - the items were never picked up The driver also said he would return to assemble two pieces of furniture but did not do so despite several calls to both the driver and the Lighthouse corporate office I have emails to back up my complaint to Lighthouse Vanlines - USDOT 1914057 
Entity: Hackensack, New Jersey
18, Report #126828
Jan 11 2005
07:37 AM
Intralinx ripoff Lighthouse Point Florida
Intralinx advertizes an investment plan. The victim is asked to pay $49 and promise a return of $1000 per month. The service is actually sold on a different website that the visitor is directed to. The company's website is : intralinx.us The customer is directed to: makemoneydonothing.com, where the credit card details are taken and the customer is charged. Ali alexBelgium
Entity: ,Lighthouse Point, Florida
19, Report #1278195
Jan 19 2016
09:34 PM
Lighthouse Christian Publishing ,Andy Overett, Lighthouse Publishing Breach of contract Buford Georgia
My book Ain't Nobody's Business is not on the publisher's website. He has not reponded to my questions. Andy Overett the president setup my book on createspace this is not on our contract. I learned from another author of his no royalties will be paid out if if his is sold via Createspace. Royalties and credits are only paid out through their website. Lastly, Shotty editing.
Entity: Buford, Georgia
20, Report #523061
Nov 12 2009
12:53 PM
Lighthouse Capital Group Kent Hodges Nothing but BS Myrtle Beach, South Carolina
The conference call with your borrower and Kent Hodges starts off good.  He tells you his company, Lighthouse Capital Group LLC, and how he is affiliated with Harry Pavilack, a big time real estate attorney from Myrtle Beach.  He then goes onto say how him and Harry form different corporations for different types of deals to get them funded.  He also talks about how through the years Harry has formed partnerships with private investors and that they have the capability to lend on construction projects or come in as equity investors.  No loan is too small, no loan is too big.  Within 48 hours you get a LOI from Lighthouse Group signed by some guy named Doug Sophia.  The LOI states the term and then asks for a due diligence fee which ranges from 5 thousand to 20 thousand depending on the size of the deal. This all may sound good, too good to be true.  Which it exactly is.  Kent Hodges is nothing but an alcoholic convicted of a DUI and was represented by Harry Pavilack in court.  Lighthouse Group is Kent Hodges company, nothing but a mortgage broker with NO ties to Harry Pavilack.  He has no private investors or exclusive contacts to any people with money.  He takes your due diligence money and shops the deal around to anyone he can google.  Months and months will go by where he promises a commitment should be coming any time soon.  No commitment is ever produced, no 3rd party reports were every done and he just takes the due diligence money and runs.  Stay far away from these guys, especially Kent Hodges.  Harry Pavilack you may be a smart big time attorney but you sure ruined your reputation when you hired this guy.
Entity: Myrtle Beach, South Carolina
21, Report #440325
Apr 02 2009
06:34 PM
Lighthouse video - webcams.com Did not receive paycheck Ft Lauderdale Florida
Company made me upload social security card and drivers license to obtain employment. Job was never reported to Social Security office. I was then told I had to get a card with www.epassporte.com but they pretty much stole 25.00 from me making it impossible for me to get the card. Lighthouse video aka webcams.com will not pay me until I get my epassporte card activated. It has been 2 months since my paycheck was due. Company refused to mail me a check. Sally sue scottsdale, ArizonaU.S.A.
Entity: Ft Lauderdale, Florida
22, Report #750778
Jul 08 2011
06:06 PM
Lighthouse Pools and Spas Tent Sale Without the Sale Sandusky, Ohio
My husband and I have been considering installing a swimming pool and possibly a spa for awhile. We saw an ad on the Litehouse website advertising a Tent Sale at their Sandusky location only. The sales ad boasted clearance pricing on scratch and dent as well as showroom model patio furniture, spas, swimming pools and grills. My husband and I looked at Litehouse stores before and had talked with the sales people about different models of pools as well as spas. Nothing was on sale at that time and we had been waiting for a sale to arise to take advantage of the best price. We called and spoke with an associate who assured us that there were spas marked down by $1000 and a few marked down pools. We drove a hundred miles, expecting to find the great prices that were highlighted in the advertisement. We even arrived just as the sale was opening, hoping to get the best selection. However, we were sadly mistaken when we arrived. There was a tent in their parking lot with only 2 spas, still boxed and wrapped in plastic and a patio table. One spa looked as if it had been used, with white residue all over the inside. There were no swimming pools, grills, or other spas or patio furniture. We went inside, and looked around for awhile at the spas and pool that were inside. We were soon approached by a sales guy asking what we were looking for. We started with the pool and immediately he  began trying to sell us the model that was in the showroom with all of the bells and whistles. While Litehouse claims that their prices include delivery and installation, that is not the case. It is added on seperately and not discounted. After listening to the salesman's speech about the pool, my husband asked where the pools from the Tent Sale were. The salesman said that they had last year's 15 and 18 models whose boxes were damaged, but they were in the back and kept pushing for us to take the larger pool, reitterating that it was a great deal. We knew from our previous trips to another Litehouse location, that the price he had given us was the retail price and that it was not a sales price. We left the store to have a second look at the spas that were outside under the tent. One was clearly damaged, but neither had prices. My husband went back into the store, where he was informed that those were both new models priced at $6999. And, that they did have one scratch and show room model of a completely different spa, again in the back (stock room) which was discounted $1000. For such a big sale, there really was nothing marked down or on sale. Everything seemed to be regular price, or only discounted 20% at the most. Maybe they really did have scratch and dent models that they were hiding in the back. But they were not for sale apparently. So, this Un-Tent Sale was nothing more than a ploy to get people into their store.
Entity: Sandusky, Ohio
23, Report #807166
Dec 09 2011
11:24 AM
Lighthouse Financial Group Buyer Be Warned, SCAM ARTISTS!!!! Norridge, Illinois
I had heard many radio ads about this company for a long time. Eventually found myself in a desperate situation trying to put myself through college on top of everything else. So,  I took out a loan against my car title, and being a bit naive, did not fully read the agreement. The principal amount was $3400, monthly payments at $450. Again, being in a very desperate situation I agreed to it. I made the first few payments with no problems but then, life happened. I was out of work and hospitalized for a short time due to an illness and was two weeks late on a payment. Little did I know that after just 14 days, they send your file out for collections. Well, my first day back to work I received a call from someone identifying himself as 'Investigator Daniels' and he was calling to work with me to arrange a time that they could come get my car as a voluntary repossession and I can talk to the finance company about getting it back, or if I try to hide from them they will find me because they will get the Sheriff's office involved as an attempt to defraud a finance group and make my life a living h*ll. So in believing him, I was willing to do what I needed to do, pay the rest of the loan off and get my car back. That's when the nightmare actually started. This company got away with so much extra money it should be a crime against them. Not only did I have to pay the initial principal of $3400, I also had to pay $450 for the payment that was missed, another $260 for interest on late fees, and a b.s. charge of $22.50 for postage, for a grand total of $4200. Not to mention another $600 just to get my car out from the storage yard. SO, this company made about $2000 in monthly payments that I made, on top of the $800 they charged over what I initially borrowed to begin with. And they got their money back.  Companies that do things like this should not be allowed to do business with their intent to scam consumers instead of actually helping them with their financial needs. This company is crap. At the end of the day, I have learned many lessons from this experience but only hope that they soon get what they deserve for ripping people off the way they do.
Entity: Norridge, Illinois
24, Report #807578
Dec 10 2011
10:17 AM
Lighthouse Financial Group Buyer Be Warned, SCAM ARTISTS!!!! Norridge, Illinois
I had heard many radio ads about this company for a long time. Eventually found myself in a desperate situation trying to put myself through college on top of everything else. So,  I took out a loan against my car title, and being a bit naive, did not fully read the agreement. The principal amount was $3400, monthly payments at $450. Again, being in a very desperate situation I agreed to it. I made the first few payments with no problems but then, life happened. I was out of work and hospitalized for a short time due to an illness and was two weeks late on a payment. Little did I know that after just 14 days, they send your file out for collections. Well, my first day back to work I received a call from someone identifying himself as 'Investigator Daniels' and he was calling to work with me to arrange a time that they could come get my car as a voluntary repossession and I can talk to the finance company about getting it back, or if I try to hide from them they will find me because they will get the Sheriff's office involved as an attempt to defraud a finance group and make my life a living hell. So in believing him, I was willing to do what I needed to do, pay the rest of the loan off and get my car back. That's when the nightmare actually started. This company got away with so much extra money it should be a crime against them. Not only did I have to pay the initial principal of $3400, I also had to pay $450 for the payment that was missed, another $260 for interest on late fees, and a b.s. charge of $22.50 for postage, for a grand total of $4200. Not to mention another $600 just to get my car out from the storage yard. SO, this company made about $2000 in monthly payments that I made, on top of the $800 they charged over what I initially borrowed to begin with. And they got their money back.Companies that do things like this should not be allowed to do business with their intent to scam consumers instead of actually helping them with their financial needs. This company is crap. At the end of the day, I have learned many lessons from this experience but only hope that they soon get what they deserve for ripping people off the way they do.
Entity: Norridge, Illinois
25, Report #960014
Oct 25 2012
01:03 PM
Lighthouse Automotive, LLC Rylan Blair, owner dishonest mechanic in Colorado Springs, Colorado
This is a really long report, so I apologize for taking up your time...but I hope it can save you some money and frustration! We recently moved to Colorado Springs, and were in need of some repairs for our Altima, which was making a rattling noise we'd never heard before.  After taking our other vehicle (Sequoia) to Lighthouse Automotive for a pre-purchase inspection, as requested by the buyer, we made an appointment to take our Altima in...because the owner seemed to have a mom and pop type shop, seemed to do a good job with the pre-purchase inspection on the Sequoia, and he had given us a $25 gift card towards the Altima (looking back, this was just the first step in sucking us in!). They offered a shuttle service, which was great, since we sold our Sequoia and were down to one vehicle.  I drove to the shop with our 2 young kids, and then Rylan (the owner) rode back with us to our house and then drove our car back to the shop.  He listed off a couple of things that could be causing the rattling noise, while we stood in the driveway listening to it.   He called later that day and said that they thought the rattling was caused by worn/cracked motor mounts (which I was telling him that I had found that when I googled symptoms of the car)...I asked if he could email us an estimate of what it would cost to replace the motor mounts...he said he'd rather just call and tell me.  I googled Altima motor mounts and found prices ranging from about $60 to $100 each.  He called and said the estimate was $924 for parts and labor (including the $105 diagnostic charge)...minus the $25 gift card, which would be $899 total.  My husband and I agreed to have the work done. Rylan called after they replaced 3 motor mounts, and said the rattling was still there, but it was a different sound.  Then he proceeded to say that they thought it was the tensioner, so they put a new tensioner on, and the sound was still there (we didn't authorize the tensioner replacement, they just did it)...and that the technician was 60% sure the rattling was coming from the alternator.  I asked how much it would cost for the motor mounts, tensioner, and alternator...and was quoted $1600, and they'd do a headlight polishing for free.  (trying to suck me in again)   My husband called and said we'll just pick up the car, and only pay for the motor mounts (we planned to just take it somewhere else, since they couldn't figure it out).  I googled the problem another time and found something about the belt on the tensioner being to long from the factory, so when my husband went to pick up the car, he showed them the information that I found, and they installed that size belt.  He said the total was $1105, since they installed a new tensioner...my husband questioned this, and Rylan said that they could put the old tensioner back on, while my husband waited (he didn't want them touching the car anymore, and when he looked at the old tensioner, it was in need of replacement--but it was the fact that they just installed it without our approval).   My husband paid the $1105 bill and drove our car home.  It didn't sound any different from before they worked on it. I was driving it on a level stretch of road, after pulling out of a parking lot, and I noticed that it was still moving without pushing on the accelerator...I kept my foot off the pedal and the car drove at 15mph for about a quarter of a mile!  When I got home, I put it in park and noticed that the RPM's held steady at about 1.5.  This was not happening AT ALL before taking it to Lighthouse Automotive. So now, our car still rattled, we just paid $1105...and it was revving when it hadn't done that before!   I called Rylan to express my disgust with his business and my dissatisfaction with the repair service we got for our Altima.  I said that we would like a partial refund, as we felt we were taken advantage of...and he asked if we'd bring the car back in so he could check out the revving (and the check engine light was on, when it never had been before, but now we think that was caused by the mechanic before Lighthouse Auto).  He said he would ask his technician what he thinks would cause that, but he was in the hospital and not there at the moment, he has heart problems... I thought Rylan was an ASE certified mechanic??  I said that we'd never bring our car back to him again, that we have another person looking at it, and he just kept saying he'd love to know what that person finds... I said that I planned to file a report to the BBB, and he proceeded to tell me how the process would work (implying that it's lengthy), and that we could just avoid that because he could write me a check to refund the diagnostic charge of $105.  He said that I could stop by to get the check (still don't have a car, it's at another mechanic!)...and I said no, he can mail it to me.  He asked if I was going to file a report with the BBB, and I said I would decide with my husband after we receive our refund.  (He brags about his A+ rating with the BBB.  There is one complaint from a month ago...but you can read what it said, as it was resolved.)  We finally tracked down a GOOD mechanic and had him look at it.  He told us that 2 of the motor mounts did NOT need to be replaced, and the rattling was due to a bad water pump.  He said we also needed a new radiator cap, and a new battery (which Lighthouse Auto had never mentioned).  He said if we would've taken the car to him first, we could've had it running well for about $300-400! Rylan has been calling our house for the last 3 days (since our phone conversation), without leaving a message, and today finally left a message saying he just wanted to check and see what the other mechanic found out with our car, and that he put a check in the mail.  I did receive the check for the diagnostic.  We will be taking the 2 motor mounts back to his shop (we had the other mechanic put the old ones back on, as they were fine), and requesting our money back for those 2 parts (which were each over $100, and didn't need to be), plus the labor to install them...as it was unnecessary and we shouldn't have been charged for that.   Thank goodness my husband said he wanted the old parts back when Rylan asked him!  He said Rylan looked a little surprised when he said that he'd take the old parts...I wonder why?  Probably because then we'd see that he suckered us into 2 really expensive parts (and labor) that weren't needed! Please, don't believe all of the good reviews on their website...5 of the 8 are all from the EXACT same date: Dec. 17, 2011...weird, that people would all leave their own personal reviews on the exact same date.  I truly believe it is the owner typing up fake reviews to have on his website.  You'll find a few unhappy customer reviews on google...where they can't be deleted.  And there is only 1 complaint to BBB about them...probably because people just run far, far away and don't look back...they don't take the time to file the necessary complaints!   I just hope future potential customers of Lighthouse Automotive will read this before taking their car to this shop!  We don't want anyone else to get taken advantage of, the way we did...
Entity: Colorado Springs, Colorado

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