MAGIC JACK Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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51, Report #726509
May 06 2011
01:39 PM
Magic Jack professional thieves total technical incompetance Detroit, Internet
I had the worst experience in trying to set up this unbelievable new telephone system.I have the most up to date HP computer and a brand new Panasonic telephone (portables) and after being online in excess of 5 hours and being disconnected (ooops - their words) 4 times, I was no further ahead in getting this device to work where I could get even a dial tone on my telephone.I was made to authorize one years rate plus, being in Canada, I needed to pay an additional $10.00 for a local Canadian telephone number. These amounts are plus tax of course.When I finally obtained a telephone number (from Mastercard only as Master jack  would not supply me with the number  281-404-1551), I was told that I would only be credited the yearly fee and they are to keep the additional $10.00 because the number was registered to me (I could not go further in the installation without the number). I thought this was outrageous (do the math 1 million people $10.00/customer) however, they were adamant that they would not refund these funds. So much for customer service as I never did have the ability to actually use the number I was assigned.My words to you all -- be very careful in dealing with such a despicable company that use very deceptive practices.
Entity: Detroit, Internet
52, Report #801399
Nov 24 2011
06:04 AM
Magic Jack Fraudulent free trial billing Internet, Internet
I tried availing the Magic Jack Plus free trial a couple of hours ago, I basically filled out their application (2 steps). First I indicated my information (name & address), once done you'll be directed to a page where you will choose to provide your debit or credit information. I provided my credit information thinking that it will be used to ensure that they will bill me once I don't discontinue my trial and continue using my account after 30 days (which was also indicated in their website).What happened here is that after clicking submit, there was an error posted in the field beside the card number, I thought it was an honest mistake that I wasn't able to input my card number correctly so I tried again, it still didn't work and had the same error. I then switched to using my debit card since maybe my credit card wasn't working due to technical issues. When I clicked submit order using my debit it still didn't work, now I was kind of concerned so I checked my online statement and just like magic, I have 2 pending bills posted in my credit card from magic jack and 2 debit transactions also from magic jack amounting to $81.64 each. I tried contacting the support desk and the person said to me that they don't have it in their records so I would have to contact them again in a couple of hours. The good thing here is that the person provided a ticket number that I can refer to when I follow it up.This is such an inconvenience, I'll be in the process of disputing those transactions with my bank just to make sure, and I'll be in the process of cancelling my order with Magic Jack once they get a view of it in their system. The misleading part here is that they're offering a free trial, yet I was already billed even if I didn't get any web confirmation that my trial request was successful. Very poor web interface and hopefully this was caused only by a bug in the system and that I can get my money back. Again, why am I being billed on a free trial. Total ripoff!
Entity: Internet, Internet
53, Report #808865
Dec 13 2011
02:55 PM
Magic Jack MagicJack customer service Morons Internet, Internet
I started using MJ three years ago. Over time the service dropped to 50 percent working. I thought it was a bad internet connection, or a bad Magic Jack. Then a couple weeks ago, I got the brillant idea to plug the jack into my USB port without the cable. Problem solved pretty much. I started to shop online for a replacement USB cable, but could not find one like the original issue USB cable which looks like it is shielded to prevent interference, and is only 6 inches long, instead of the typical 6 feet unshielded USB cables. I don't want to just leave the jack plugged in because I'm going to knock it off accidently. So I get on a web site chat to try to order a replacent USB cable. After waiting to connect to customer service for around 15 minutes, Natalie Moron advised me to go to the store and buy an ethernet cable to replace the USB cable. Escalated to a stupervisor and was told to buy one at the internet store. MJ is turning back flips to sell more products, but they don't offer even basic support for the products they have sold and long term customers. For that reason I withdraw my previous recommendations to buy MJ. Bad business model, I hope they fail, but they don't care, they will just get bought and hopefully the new owners will step up to the plate and support their products.
Entity: Internet, Internet
54, Report #947560
Sep 27 2012
02:39 PM
Magic Jack Bogus annual fee for number porting , Internet
I paid Magic Jack $19.99 to port my home phone number to them on 20 Sep 2011.  (note: other phone companies do this for free)  At that time, they said it was a one-time fee, and that no additional charges would be added. I have just been informed that I now need to pay an additional $9.95 fee every year to keep my number ported (what?).  This is unheard of in the phone industry.  The worthless on-line chat person told me that I agreed to it and that I could find the policy on their website.  I looked, and the policy was dated 06 Jul 2012, TEN MONTHS AFTER I originally paid the one-time fee. The on-line chat person told me that I could see the agreement on the website if I went and clicked on the transfer my phone number tab.  Of course it is listed there, NOW!  It wasn't there when I agreed to pay the fee.  It is also not listed ANYWHERE in their Terms of Service on there website. I am now a couple of days and $100 into a five year renewal plan, and if I walk away over $9.95, they won't refund my prorated amount, so either way I lose. And as a side note, I just found out that whey will charge you $30 to have your number un-ported so you can use your home phone number with another company.  Another non-existent practice anywhere else in the phone industry!
Entity: Internet, Internet
55, Report #1070578
Jul 27 2013
01:16 PM
Magic Jack False advertising Internet us
 Magic Jack advertises thet they will allow you to transfer any unused service time from an old magic jack to the new Magic Jack. FALSE!! When you contact them with the new Magic Jack they ask you to register it. After you register it they say you cannot transfer the old service. They hide behind a chat line and no live phone communication so your are powerless to do anything. When they get tired of answering your questions, they cut you off without warning. Terrible customer service. I will never renew my magic jack once mine expires.  
Entity: Select State/Province
56, Report #1072447
Aug 12 2013
07:58 AM
Magic Jack Villa Rica Georgia
Magic does not inform the customer of a ten dollar renewal fee on a number transferred when you purchase a five year agreement.  I am being told I cannot be reimbursed, tried to transferred the number over to another company after paying for five years in advance with magic jack.  The number is literally being held hostage and cannot be transferred.  The annually fee being addvertised is not $19.95 a year.  
Entity: Villa Rica , Georgia
57, Report #383575
Oct 21 2008
08:20 PM
Hi, if anyone out there knows how to contact Magic Jack other then the dang im's PLEASE HELP ME. I have been in customer service for over 15 years and never would I have talked to (or im) them the way I was. I asked to speak to a supervisor and was told NO. So if anyone knows there address or a phone number that I can call please e-mail that to me. My e-mail address is (((Redacted))) MY ONLY MISSION NOW IS TO FIND OUT WHO IS GABRIELE'S BOSS IS AND LET HIM KNOW HOW RUDE AND UNPROFESIONAL SHE IS. Yes I want her butt demoted. lol. So if you can please help me Surething68iou1 mira loma, CaliforniaU.S.A. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: Internet
58, Report #436075
Mar 20 2009
03:59 PM
Magic Jack is a total rip off!! For a year I have tried to contact a live person to correct the problem,,hangs up,restarts or does not start.retsarts during a phine call,poor quality audio. They do not a phone number to call to talk to a live rep or tech.All you have is a chat line.When the solutions they suggest don't work you will disconnected and another tech will come on line and start the same bll all over again. This company is making a fortune from stealing money from the people and should be stopped. With no way to contact them or to leave information it won't happen. The sad part is the Owner/inventor of the MagicJack actually has the bal*s to use his children in his commercial. All the reviews are from PAID magazines and spokes persons. If the reviews were from the ACTUAL users MagicJack would be out of business and in jail for theft. Doyce Jacksovnille, FloridaU.S.A.
Entity: Internet
59, Report #426685
Feb 20 2009
05:25 PM
Magic Jack Another MagiJack billing rip off Internet
Like many others on here I was ripped off by MagicJack. I saw the tv advertisements and checked it out on the web. Since I had used internet phone services for the last few years, I thought this would be a great thing to have. Man I could not have been more wrong. I never actually received the device to see if it works but from other reports on here apparently there are issues there as well. My beef is in billing support and being ripped off by the company itself. I use a throw away debit card for all internet purchases so in case the card gets compromised i don't lose everything, and I minimize the damages. I simply go to WalMart and add funds enough to cover the amount of purchase I am going to make. Then I go home and make the charge. When I placed the order online I was billed for 39.95 for the magicjack and 6.95 shipping. I was then asked if I would like express shipping for an additional 3.95 I checked yes on that box and approved a charge of 50.85 That was on Friday 2/13/09. Yeah I know I should have known doing it on that day. Anyhow, On Monday I thought I would follow up to see if it had shipped and to get a tracking number. I quickly found out I could not call, they sell phone systems but do not do business with phones, so no phone number. No email either. They do have a chat line so I tried that. After about twenty minutes of mostly waiting and about two minutes of actual communication with an agent I was told my purchase was on hold due to my charge being denied by my credit card company. Like I said earlier, I use a throw away card and it showed the charge of 50.85 on 2/13/09 leaving me a balance of less than 2.00. Since the charge 50.85 included all shipping charges including the express shipment, I tried to explain to the agent this charge must be in error and that I was already billed and the amount was deducted from my card for express shipping. She would have none of that and after an additional twenty or so minutes she finally put me through to the next level of support. I re explained everything to this person and eventually she understood and told me she would bump this up to the billing department and that my product would ship that day Monday. Total time wasted on chat just over 1 hour. I asked to speak to someone in billing and was told that is not possible. I asked for them to call me, and was told they do not have phones (odd a phone company would not have phone lines, and a BIG RED FLAG I might add.) I was reassured the product would ship and all was taken care of. I asked that at least I be emailed when billing had released the product for shipping. No email, nothing came back to me. Not an hour later a day later or even by the end of the week. On Friday, I clicked on the chat link again and here is my conversation. This company is a complete rip off. They went out of their way to talk in circles, not directly answer my questions and to for whatever reason not agree I had been charged the initial 50.85. Please note addresses and order numbers have been changed for privacy reasons ?Please wait for a site operator to respond. ?You are now chatting with 'Maynard' Maynard: Hello, how may I help you? Ken: We are on the second attempt at this Ken: I order a MagicJack about a week ago Ken: I paid for express service Ken: twice Maynard: Thank you for addressing your concern to us. I'll be glad to assist you with that. Ken: When I chatted the first time with your online tech Ken: I was told it was on hold because the express shipping charges did not go through Ken: it was returned as dissapproved Maynard: Please confirm if this is correct? Maynard: 3117 XXXX XXX DR Maynard: RALEIGH, NC 27604 Maynard: US Ken: that was not the case in fact it was the second attept by your company to bill me for the express shipping Ken: yes it is Maynard: 02/13/2009 [N]ew Pending [N]ew Pending Order#: DTXXXXXXXXX Maynard: 02/14/2009 [A]uth Failed [A]uth: Amt: $3.95 Code: 999 Ken: I still have not received the magic jack Ken: What is wrong with you people Ken: look at the price you charged me Ken: the original charge to my card was 50.85 Ken: the magicjack costs 39.99 Ken: the original shipping was 6 and change Maynard: You will not receive any magicjack because your order did not went through. Ken: and 3.95 for express shipping brought the charge to 50.85 Ken: that charge went through Ken: the second 3.95 charge should never have been charged Ken: we went through all of this the last chat Ken: I was told by you that my product would ship that day Ken: I want a full refund of 50.85 please Ken: I have never seen a company as bad as yours Ken: and I will be sending this chat to the Federal Trade Commission Ken: along with a complaint to the attorney general Maynard: Please click for the status of your order Ken: exactly so why has it not been shipped Ken: are you people nuts Maynard: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you. Ken: you billed my card 50.85 and refuse to ship the product ?Please wait while I transfer the chat to the best suited site operator. ?You are now chatting with 'Ashton' Ashton: Hi , Please hold on for a while and allow me to review your chat so that I can assist you further. Thanks. Ken: Befopre we begin I want to inform you that this conversation is being recorded and will be turned over to the attorney generals office Ashton: Okay. Ashton: Please wait while I check that for you Ken: This is the second time I have wasted my time spending hours in chat with you only to be told last time it would be taken care of and the product shipped that day Ken: It has not shipped and I want a full refund immediately Ken: When I spoke to the expedited chat rep Monday I was told it would ship that day Ken: you have now wasted another week and nothing has shipped yet Ken: Hello I am waiting for a response Ashton: Are you done? Ashton: May I ask for your sales order number? Ken: DTXXXXXXXXXX Ashton: Thank you. Ashton: Please wait while I check that for you Ken: You said that ten minutes ago I am still waiting Ashton: Shipping Address Ashton: First and Last Name Ashton: 3117 XXX XXXX DR Ashton: RALEIGH, NC 27604 Ashton: US Ashton: Ashton: Please confirm the address above. Ken: everything is correct Ken: we went through all this last Monday too Ashton: Okay. Ken: So what is your excuse why it has not shipped Ashton: I do apologize but your order was not yet shipped because there is an error on the credit card you used. Please check your credit card if you have enough balance on it or you may use different credit card. Please try to update your credit card as well by using this link. Ken: I want my money back Ken: Are you dumb Ken: look at the bill Ashton: Please click here and update your order. Thanks. Ken: you charged me 50.85 which included express shipping Ashton: I'm not dumb, Ken. Ken: you then attempted to bill me again for express shipping Ashton: Please try to minimize your words here. Ashton: Please try to be more professional. Ken: it did not go through because I only use a debit card with the required amount on it for internet purchases Ken: the one not professional is you Ken: you are stealing from me 50.85 and not delivering the product Ken: so I want my money back today Ashton: The best that you need to do is contact your back if the authorization of your card was successfully went through. Ken: Do you not read what I wrote Ken: the card went trhrough fine Ken: you charged me a second time for express shipping Ken: how hard is this to understand Ken: trust me the attorney generals office will understand this fine as well Ken: you are a rip off company Ken: and I will do everything in my power to get you shut down Ken: you have probably ripped off millions from customers like myself Ashton: Please try to listen, we haven't charged you anything yet. Please try to contact your bank company first before confronting us. Ken: You have charged my card and it has been deduct 50.85 Ken: Do NOT sit there and tell me that is has not been charged because it has Ken: I have been reading the reviews opnline about how you guys scam people Ashton: You're using debit card, right? Ken: but this is out and out theft Ken: yes and the debit card shows payment was made Ashton: The difference is, if customer pay with a Debit Card, we automatically get the money since we can't put a hold status for such transactions. But, even if we got them billed we will still keep that bill as hold or pending on our end. If you decide not to continue with magicJack and they're still under the 30 day trial period, then we will give back the charge as refund. Ken: You are not listening to what I am saying Ken: I want my refund NOW Ken: you have not shipped my product and my card was charged Ken: either you issue the3 credit today or I will turn this over to the attorney general Ken: are you going to issue my credit Ashton: I would suggest try to contact your bank company. Ken: I would suggest you credit my card right now Ken: Who the hell do you think you are Ken: remember ashton your name is on this chat and the attorney general will be following up as well as local law encforecement Ken: you have stolen 50.85 from me Ashton: Please...Please try to contact your bank company for this issue. I can't see it here , that we haven't charged you anything. Infact, the card did not went through successfully. The authorization of your card was failed. Ken: So we are perfectly clear here my records show you billed my card and payment was approved for 50.85 on 2/13/09. What exactly do your records indicate regarding the 50.85 charge Ken: the card did not go through from your end for how much? Ken: 50.85? no for 3.95 Ken: why is that so hard to understand Ken: I have emails from you showing the card was charged Ken: the issue was not and has not been the card not being charged for the proper amount which would be 50.85 Ken: which is 39.95 for the magic jack, 6.95 for shipping, and 3.95 for express shipping Ashton: 02/14/2009 [A]uthorization Failed [A]uth: Amt: $3.95 Ken: somewhere in your system you attempted to charge the card an additional 3.95 for express shipping which was declined because as I said I only add exactly the correct amount Ken: Yes, 3.95 Ken: that is an express shipping charge Ashton: Then, if you want to cancel your order. We can do that and get your refund. Ken: you do not sell magic jacks for 3.95 do you Ken: I want to cancel my order and get my 50.85 refund now Ashton: No, that's the amount for rush shipping. Ken: read above please Ken: 39.95 for the magic jack, 6.95 for shipping, and 3.95 for express shipping Ashton: Please try to understand that you need to wait for 3-5 business days for you can have your refund. Ashton: Okay? Ken: 3-5 days and if it is not there I will send this to the attorney general Ashton: Okay. Ken: there is nor reason it should have to be 3-5 days however Ashton: Should we can it now? Ken: This is unbelieveable Ken: refund the 50.85 immediately please and let me know when that has gone through to the credit card company Ken: what the hell is can it now Ken: I have to be very specific with you due to the fact this will be used as evidence Ashton: As I have said, it will take 3-5 business days for you can have your refund. Ashton: Is there anything else I may help you with today? Ken: Have you credited my account 50.85 Ken: Let me ask you one more thing is there a supervisor I can chat with available Ashton: You're talking to one now, Ken. Ashton: I'd just said that your refund will be credited within 3-5 business days. Ken: what is preventing you from understanding that the second charge of 3.95 was billed erroneously by your system and the 50.85 was the correct charge Ashton: I'm not preventing anything, Ken. I'd just telling you the truth. Ken: what? Ken: do you not see Ashton: What? Ken: you agree that I was charged 50.85 correct Ashton: No. Ken: well then how are you going to iussue a refund for 50.85 if you don't agree to that Ashton: Just the $3.95 did not went through successfully. The authorized was failed. Ken: What are you talking about Ken: Let's start again please Ken: because right now I have no faioth that you will credit my card 50.85 Ashton: Sure. Go ahead. Ken: And I am not getting off this line until I get you to agree you are issuing a credit to my account for 50.85 Ken: So did you charge my card 50.85 for a magic jack Ken: Login=Find+Order Ken: please look at that link Ken: and tell me if you see a 3.95 charge for express shipping on it Ashton: Please wait while I check that for you Ken: e Ashton: I see it. Ashton: It was just a summary of your product ordered. Ken: ok in that charge there is 3.95 for express shipping correct Ashton: I can't see any charge payment from your account, Ken. Ken: well there is Ken: let me ask you this if that charge had not gone through why would your decline show as a charge of 3.95 Ken: so when you told me you were going to issue a credit for 50.85 that was BS Ken: If you can;t as you say see the charge how would you have issued a credit for 50.85 Ken: Be very careful how you answer Ashton: That's why I was trying to assist you to update your order. But you didn't do it. How can we ship your order. Ashton: I am. Ken: what are you talking about Ken: you have not assisted me in updating any order Ken: I have asked for a refund and cacelled my order Ken: that oprder was paid for Ken: and charged to my credit card which you have the number on file Ken: 50.85 Ashton: The difference is, if customer pay with a Debit Card, we automatically get the money since we can't put a hold status for such transactions. But, even if we got them billed we will still keep that bill as hold or pending on our end. If you decide not to continue with magicJack and they're still under the 30 day trial period, then we will give back the charge as refund. Ken: so what nhave I not done to update my order Ashton: Please try to read above. Ken: I have not received the magic jack Ken: You refuse to ship it Ashton: I know. Ken: I am reading above and it does not answer the questions Ken: it is the same thing you said before Ken: I want a refund now Ashton: Okay. Ashton: Please do wait for 3-5 business days for we can adjust your account and credited back the amount. Ken: so send me an email showing you have credited my account 60.85 Ashton: What $60.85? Ken: typo Ken: 50.85 Ashton: Okay. Thank you. Ken: when I go to your change page Ken: it shows 50.85 being held Ashton: You will received an email confirmation after 24 hours. Ken: and it asks me for a new credit card Ken: there is no way in hell you are getting a second card from me Ashton: Yes, just don't proceed because you don't want your product anymore to be ship. Ken: this is absolutely nuts Ken: It's worse than who's on first skit Ken: How do I insure a refund is being done Ashton: Please try to check your bank company from time to time. Ken: Oh trust me I will be checking that but I want a response from you and not in 24 hours I want it now Ashton: I do like it but that's the stated time, I can assure you. Ashton: It is impossible to send a email confirmation right away. Ken: If there is no refund credited to my account in 3-5 days I will be forwarding this to the attorney general to go along with the other 50 or so they have Ashton: Okay. Please try to check from time to time. Ken: And I have already filed a complaint protesting the charge with the credit card company Ken: Have a nice day Ken Raleigh, North CarolinaU.S.A.
Entity: Internet
60, Report #904186
Jun 28 2012
12:52 PM
Magic Jack Somebody Please Start A Class Action Lawsuit , Internet
Deceptive and shady business practices. After ordering the Magic Jack Plus online with a FREE 30 Day Unbilled Trial, the product shipped 4 days later and did not fully work. Also, they charged the full amount of the product and services. I found this out after minutes of talking to the useless Live Chat Agent: Apparently, the 30 Day unbilled trial is only for Credit Cards, not Debit Cards. Gee, I must have missed that disclaimer, if it were only on the website somewhere, even in small print. But it's not. back in 2009, Florida Attorney General investigated Magic Jack for the 30 Free trial: So  Magic Jack still continues to operate with as much shade as possible. Already frustrated, I spent more time with their LIVE Chat Agent, being escalated from one person to another to find out the Magic Jack Adapter is broken and needs to be replaced. I guess I made the assumption that they would immediately send out a replacement, after all, that's what any good standing business would do, right? Not exactly. two days later I receive an email: Dear Customer, Thank you for contacting us. Kindly return the defective power adapter to us and we will send you a replacement adapter. Send the defective adapter to: PO Box 6846 West Palm Beach, Fl 33405 Please include the following RMA number, 23043621, along with your name and mailing address so we can send you the replacement adapter Please feel free to contact us if you have any additional questions. Sincerely, magicJack Support So to completely comprehend what is happening: I paid in FULL for a defective product which I now have to return at my own expense. And between the shipping time, I might be able to use the product in a week. I don't think so. So I log into my bank account online and retrieve the Magic Jack Phone number linked to the charge in West Palm Beach: 561-594-9925. Answered by a recording which gives you another number for Tech problems: 561-594-9787 which gives you an annoying repetitive message from the owner himself, (more good reading: )which after waiting 30 minutes, no one answers. I resume back to the LIVE CHAT Agent which tells me the higher authority came from the email i received so there is nothing they can do to help me. At a boiling point, I ask for a supervisor. Ken told me he was the highest level of customer care and then abruptly ended the chat... ...Class action lawsuit anyone? Apparently, you can't. It's in their Shady Terms of Service (TOS), which you can't access from the home page of their site: Speaking of TOS I just found out they were trying to sue a company, Boing, Boing for defamation and Magic Jack lost: In March 2009, Boing, Boing blogged an article about Magic Jack's fake visitors counter and Magic Jack took legal action for defamation against Boing Boing over its assessment of MagicJack's terms of service,[10]which included assertions that the MagicJack End User License Agreement (EULA) allows the company to snoop on users by analyzing their calls for the purpose of targeting advertising and that the EULA requires users to waive the right to sue in court. Wow, after my adventure (and it's far from over) I can only assume Consumer Reports gave them an excellent rating on their product and NOT their customer service. I believe a RATING should be based on the ENTIRE EXPERIENCE. If in fact, Consumer Reports had received a defected product and had to call or chat for customer service/tech support, Magic Jack would indeed be out of business.
Entity: Internet, Internet
61, Report #900139
Jun 20 2012
06:17 AM
Magic Jack Charged to Port MY Phone Number, Internet
My complaint stems from a Magic Jack experience involving porting my phone number to another carrier. In short they charged me $31 to move my number! I had read the entire service agreement and it says nowhere in it, that I will be charged for porting a number to another company. Magic Jack did their level best to prevent me from transferring my service! This started a week ago when I was sent a notification about my phone number not being paid for?  Come to find out Magic Jack says my number was a Vanity Number and I had to pay a separate fee for it. Not sure what contitutes a Vanity Number since i pulled the number from their website when I signed up 3 years ago and this is the first time I have been billed for the Vaity Number, go figure. After jumping through no less than 5 hoops (pin numbers, email address, passwords, address, zip codes, you name it) in the end Magic Jack said it would cost me $31 to port the number! Magic Jack continues to reveal what I perceive to be criminal practices and they know the average person does not have the backing to fight the good fight and make an example of their shady business practices. Not sure this complaint will involve anyone else, or if anyone will even care, but you can throw my hat in the ring for a responder to a lawsuit against Magic Jack anytime, anywhere. I have had it with corporate stealing the consumer blind, 5 cents at a time!!!
Entity: , Internet
62, Report #956309
Oct 17 2012
02:52 PM
Magic Jack charges for minutes that were previously free Internet
After giving free service for several months; the company now, will not complete the call without my purchasing prepaid minutes.I contacted customer support on-line and was told that there was nothing that could be done. The party I was calling contacted the local phone service provider and was assured that there were no charges being levied on magic jack for the call. After sending an email to the company. I was never contacted and no acknowledgement was made that I had attempted to work with the company to fix the sudden problem.
Entity: , Internet
63, Report #982024
Dec 14 2012
09:38 AM
magic jack will not take phone calls Internet
I have a problem with magic jack and cannot get any person to take a call other than the chat service which is a waste of time. The product is hopeless!!!
Entity: , Internet
64, Report #955848
Oct 16 2012
04:14 PM
Magic Jack I was ripped off also Internet, Florida
I was also a customer of Magic Jack for about two years. Then all of a sudden I am informed after trying to make a local call that it requires me to buy a calling card. Their advertisment still says that if one buys a Magic Jack the customer can make unlimited calls. Which a blantant falsehood. I am trying to get the word put thast agic Jack is a rippoff of the worse kind. I have conatcted my local carrier and they also agree that it sounds like a bait and switch issue. I also contacted the Missouri Attornet Generals office.
Entity: Internet, Florida
65, Report #1002765
Jan 24 2013
03:29 PM
Magic Jack dont give them a card # Miami , Florida
I got a magic jack,,, not the plus but the original MJ  I first read All of the complaints about it ,but I ordered one anyways from a electronics web site it was 43.60 with shipping   When I got ready to set it up you can pick your phone # from any state you want...don't pay them to transfer your old # just pick one, you will see at least 8 offers  on good deals trying to get a card #  from you JUST SAY  NO TO ALL OF THESE OFFERS Do not pay for service in advance! The complaint I have about MJ is if you log off  the user account the MJ goes off no dial tone so just let your screen saver come on & leave your computer on All the time & it works fine..... It is clearer no static than the land line phone I had from Frontier communications That I was paying 78.00$ a month for a basic phone that did not even include voice mail.  My o pion of MJ is some of those people  they have working for them, they are the ones that charge more to your card once YOU give it to them!......... When it gets time to pay for another year I am going to pay with a pre paid debit card with just enough to pay for another year The MJ + is just so your phone will stay on when you turn off your PC  It has the adapter that it gets its electricity from, the old MJ gets it from your PC (BOTH of the MJs) still have to have an Internet connection . But if you keep those customer service  people out of it, you can set up the MJ your self because it is all computerized to set up your account & phone # & connection. So I think MJ is great so far so good ....just DO NOT GIVE THEM YOUR CREDIT OR DEBIT CARD ###$  Oh, your FIRST year of service is included in the cost of your MJ....Don't give them your card #  for anything else & dont even buy the MJ from MJ you can buy it on line from electronic stores or amazon That way MJ will not have your card # ... that way they can't make a MISTAKE and bill you for 5 years of advance service or some of there other  GREAT OFFERS!
Entity: Miami, Florida
66, Report #1015868
Feb 17 2013
04:23 PM
magic jack Never received - Shipped USPS NO Signature Required, Internet
Got an email from Dan B with Magicjack on Dec 29, 2012 offering the Magicjack Plus for $34.95. Offer good until 1-1-2013. I ordered on 12-31-2012. Never received. Did receive a notice that my card rejected their charges which I had initiated after 1-31-1013. When I contacted magicjack chat, I was told I owed $81 instead of the $34.95. Then they said my Magicjack was delivered 1-4-2013. I asked who signed and they said no one. I live in a very rural area and we use the old style of mail box located on the corner of each block. I asked if they could track whether it had been activated and if so by whom. They said no. They offered to ship me a second unit but only at the $81 price. I elected to cancel the order and they said they were unable to do that but they would refer my account to the billing dept. At this point, I don't know if the device is any good or if it even works but after this experience I guess I'll never know.
Entity: , Internet
67, Report #1042603
Apr 11 2013
06:20 PM
Magic Jack Free Trial is a SCAM!!!!! Internet
BEWARE of the free trial there is nothing free about it!! I signed up for a free trial and it stated online and in my email that I would not be charged for a month. But right after i signed up they charged me in full. I tried multiple times to figure out why and every time they told be it was a bank issue and one online chat lady (Janna) actually just quit talking to me she disconnected the chat. They kept trying to tell me the bank puts a hold on it and they do not receive any money therefore they did nothing wrong! The issue is if I had known they put a hold on my money for a month apparently? I would not have gone through with the free trial. They should be honest and upfront about their charges instead of scamming innocent people. They are bunch of liars and scammers, They don't even give you a way to call or get in touch with anyone if you have an issue. DO NOT PURCHASE ANYTHING FROM THESE DISHONEST PEOPLE!!
Entity: , Internet
68, Report #1084277
Sep 13 2013
12:59 PM
Magic jack 'Charged my card multiple times again Internet
i went to the Magic Jack website to renew my device for another year. It asked me to input the security code for the credit card on file, then a message popped up that the payment could not be processed, enter a new card, which I did, then clicked to place the order and again it tells me the payment can't be processed, enter the card again. I did this three times before it successfully placed the order, and then I received 3 alerts that the same amount had been charged to my two cards three times! So that error message is bogus, as it does make the charge...I guess they hope you won't notice until you get your statement weeks later or maybe not at all. Lucky I have alerts set up but still I have to now go through disputing the charges with the credit card companies. I was assured by the live chat person (not in the US) that the additional charges would be dropped, but I remembered that this same thing happened last year when I renewed and I had to dispute the charges. He tried blaming me for having too many cards on file with them but THEY save the card information each time you are prompted to enter it! What a completely predatory way of doing business. I wish I had remembered last year's problems, but I know now I will NEVER forget again nor will I renew this device again....who needs this hassle? It's obviously designed to work in a fraudulent manner since it hasn't been fixed in a year!
Entity: Internet
69, Report #1094360
Oct 24 2013
02:12 PM
Magic Jack took payment, did not acknowledge recieving it internet
**My experience with Magic Jack Phone service**[] I have a Magic Jack phone. It is a VOIP phone. Just buy the box and make a small credit card payment (34.39$) for 1 year of service. It has voice mail, call display, and free North America long distance too. Sounds great…right? That’s what I thought too…until now anyway… I don’t have a credit card…don’t like them, so I bought a prepaid American Express card to pay for the phone. No problem. My subscription was to expire on November 06 2013. Uh oh! Better buy another pre-paid card to pay it off. I got a pre-paid Visa this time. I logged on to Magic Jack and selected the option to renew for 1 year. I entered my credit card info and numbers…so far so good. I clicked on “Process Order” and waited for the hour glass to stop. The site tells me “Unable to process your payment method. Please try another card.” WTF? I must have mis-keyed the credit card info. I tried it again making sure to be extra careful, and not make a mistake. Again it said Unable to process your payment…WTF? I had checked this Visa before hand, online to make sure it was activated and had funds. Kind of confused, I checked the Visa online again. I see a payment had gone through to MAGICJACK.COM for 34.39$. OK what the hell! I log back on to Magic Jack and see if there is a phone number for customer service. No number, but there was a “live chat” option. OK…better than nothing, I’ll try it. An agent came online and I explained my problem. She asked for my info, asked what kind of credit card, she asked if I was certain there are funds on it. I replied that there are no longer funds on it because a payment had gone through to Magic Jack. She seemed puzzled and asked a bit more about the credit card. When she found out it was a prepaid card she explained that they don’t accept prepaid cards. (What? Are you kidding me?)  She inquired about why I wasn’t using a “real” credit card. (Really? How is this any of your business?) She advised me to find a friend and use their credit card for payment (So now I’m supposed to start begging my friends for help?) I explained to her that my original payment WAS made with a prepaid MasterCard, and it went through without a problem. I also told her that the payment WAS deducted from my Visa. If they do not accept prepaid cards then why was I billed? She told me that the funds would be refunded…it would take between 2 hours and a week. (REALLY? You can’t be serious! WTF?) This was about 2 hours after I was billed. She advised me to check with Visa again. I did this and found the payment was still there and there had been no refunds. I was getting quite pissed by this time. I advised her that I would be taking legal action if the money was not refunded. I also made it clear that I would be blogging LOUDLY and everywhere possible about my frustrating experiences in dealing with Magic Jack. **Some advice for Magic Jack**If you DO NOT accept prepaid credit cards then state it CLEARLY on your website.If you DO NOT accept prepaid credit cards then simply decline the transaction. DO NOT bill the customer then promise to refund the money.Get a customer service phone line. None of this “live chat” instant message bullshit! You ARE a phone company act like it! I should be able to talk live to a real person if I have questions or concerns.Don’t question me about why I don’t have a “real” credit card. It’s none of your damn business.Don’t suggest that I start begging around for a buddy with a credit card. This is my experience with Magic Jack, and I want EVERYBODY to know about it! I want everybody to feel free to repost this blog ANYWHERE and EVERYWHERE. In fact PLEASE repost it![] Thank you! That is my rant for today!
Entity: Internet
70, Report #1065743
Jul 09 2013
08:20 PM
Magic Jack MagicJack is a scam - user beware Internet
 I bought and installed MagicJack on june 22, 2013. I also made a mistake of porting my number from my previous carrier to MagicJack for a price of $19.95 + tax. My magic jack worked for couple of hours after install and it was downhill from there. there was no dial tone on the phone, I contacted MagicJack via online chat which is the only method of contacting their only customer service/Svc tech, i went to all the levels of customer support they have. I had about 8 trouble tickets in three days, each of those tickets lasted an average of 3 hours each with MagicJack. By the way one of the things magic jack did well was to remove time stamp from its chat...on two of the chats the service techs abandoned me - on one of them while I was on hold i made dinner, took an hour walk,  took a shower, ate dinner, put the kids to sleep  and still no response from customer service. when I tried starting a new chat session, I got Our hours of operations are 9AM-10PM EST Monday-Saturday and 10AM-7PM EST on Sundays. Please visit us again during our hours of operations.  You can also also browse our FAQ section for the most common questions and asnwers at So apperently the service tech did not have the courtesy to tell me it was time to shut down. Quite unlike me I did not give up after this, I was determined to make magic jack work for me. So the next day, i go on MagicJack chat again.I spent about 3 + hours with the service tech this time, I gave her permission to remote into my computer. She uploaded, downloaded, we plugged & unplugged, still magic jack did not work. she said she cannot help me and rudely asked if I needed help with something else. she blamed the issue on my internet service.Still determined,  i contacted my internet provider, My internet provider came to my house, checked everything on the network, network was working properly. At this point I contact magic jack again, I might have been blacklisted because the next rep  abandoned me yet again - i was on hold for more than 4hours. the next day i decided to find out if the problem was actually magic jack or my Internet service like MagiJack claimed. I bought and installed Nettalk. Nettalk worked properly like a phone should and has been working well since July 1,2013. I now decided to get my old number that never worked on Magic jack back, MagicJack sent me a $30 porting fee before they can release my number to Nettalk. i pleaded and explained to the reps but all that fell on deaf ears.  despite the fact MagicJack did not provide me any service, they only provided nightmare and furstration. MagicJack sold me e a defective product that they told me they cannnot fix and when i told them i want to move my number to another provider they offered to replace their defective product for $11.80. if this is not a scam I do not know what is. There's got to be a way to stop MagicJack from ripping people off.
Entity: Internet, Internet
71, Report #1080964
Sep 01 2013
05:20 PM
Magic Jack false advertising poor quality service Internet
recently started with magic jack over a year ago. Saw it in store and online figured $20 a year wasn't bad for home phone service. Found it to be the worst experience I have ever had.   They do not explain that you should really only have it hooked up for one phone in the house. If you have it connected to multiple phones it may not work depending on the ren of the phone. Then when it came time to renew I ended paying more than the $20 advertised, and now they are telling me I have to pay an extra $10 to keep my number. Why didn't it say that when I renewed it.   I'm getting rid of it and I guess i'm losing the money big amount of money I paid up front.
Entity: Internet
72, Report #1113876
Jan 08 2014
10:51 AM
magic jack plus offers a 30 day free money back guarantee which is a rip off, after 1 week of tring magic jack plus i returned it, it will not work for multiple phone lines, I also made the largest of all mistakes by what they call porting my old phone number from at&t to magic jack, (DO NOT DO THAT), after I returned the unit at my expence, they charged me a one time fee as they decribed it of 21.55 to have there service, then another 3.34 for 911 service plus a charge of 32.34 for porting my number back to at&t,  and on top of all that after having been an at&t  customer for the last 40 years at&t charged me for having my account as a new service, which included a reconnect fee totaling 167.80. I reget ever tring it DO NOT TRY IT
Entity: Internet
73, Report #1142656
Apr 29 2014
11:23 AM
Magic Jack Holding Phone Number Hostage Nationwide
After switching my service to a new provider, MJ delayed the request to transfer my phone number until my 6 month contract expired, then refused to transfer the number until a one year renewal fee was paid. After three months of trying, they are still holding the phone number hostage that I had had for 30 years. This is extortion. 
Entity: Nationwide
74, Report #1125434
Feb 21 2014
01:00 PM
magic jack save YOUR money nationwide
You will spend more time with customer service (if you can get them) then you will spend using your phone system and it will still not work. I lost track of how many hours I wasted trying to get them to fix it.
Entity: Select State/Province
75, Report #1133615
Mar 25 2014
05:53 PM
Magic Jack Post Account Creation New Charges Internet
After about 4 years of having the service the company annually creates new fees.  This years' the new fee is that the number I selected in the begining, has magically become a Premium Number, and now carries a Porting Fee of $3.00 a year. The number was selected from a Magic Jack Pool of numbers so no Porting was involved. Last year it was something else. Using the Live chat is a waste of time as it always resolved to Read the Contract or some such thing.  They will never tell when, how or why the Contract MAGICALLY changes.  That must be the Magic part of Magic Jack.
Entity: Internet

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