Wisconsin Community Mental Health Counseling Centers Attempted Fraud, Lies and Deceptions Mequon, Wisconsin
I have Bipolar Disorder. I was trying to find a new psychiatrist since the one I had took a new position out of state. Since I live in a rural area in Walworth County Wisconsin there were no P-Doc's available in my area. Either they weren't accepting any new patients or they had moved to a different location which made it next to impossible to me to see them. I finally found Wisconsin Community Mental Health Counseling Centers, Inc. They had their main office in Mequon, Wisconsin but with branch offices in Whitewater, Wisconsin only about 15 minutes from where I live. OK! Great. I called and scheduled an appointment with a therapist. My goal was to be referred to one of their P-Doc's since my medications were running out and I needed new scripts written. That's when all the fun started. I saw my therapist about two or three times an told him that I really needed to see a psychiatrist since my meds were running out and I needed to get them refilled. Not a problem he said, we have psychiatrists you can see I will set it up for you. I thought that was great. A couple of days later I received a call from my therapist telling me it was all set; he gave me the time, date and location of where I was supposed to meet him which was in Hales Corners, Wisconsin. When I finally found the location it turned out to be a large office complex with many different offices. I finally found the office and was rather shocked when I discovered that the office was dark and locked. There were some chairs in the hallway and I sat down to wait. My appointment was for 1:00 p.m. I waited for almost and hour and no one appeared. I finally called my therapist and asked him what was going on. He replied: Didn't you call him to set up an appointment? I said: WHAT!! You told me it was all arranged. Besides, I said, you never gave me a phone number or said that I had to call and make my own appointment. Well, he said, he's not in on Thursdays. Wonderful, I thought, I left and went home.The following week I received a call from my therapist that he was sorry he made a mistake and would I like to schedule another appointment? Alright. So, another appointment was set, same time, same location. The day before my scheduled appointment I called their Mequon office to verify my appointment. Some fellow answered the phone and said yes, your appointment is arranged but don't forget to bring along your co-pay of $280.00. Again, WHAT??!! I said my co-pays were only $35.00. He said, well, you haven't made any of your other co-pays, therefore you still owe us $280.00. Needless to say, I was shocked and angry. I had all the receipts from all of my co-pays plus I had all of the statements from my insurance which stated that I had indeed made them. Next, I got a form in the mail from them that they wanted me to sign stating that I would not double bill my insurance or medicare. I am retired. Another, WHAT!!?? Never have I ever received a document from any doctor's office stating that I needed to sign a form just to insure that I wouldn't double bill. Finally, I filled my wife in on what was going on and she immediately got on the phone and called their main office. The same guy answered the phone. My wife said I would like to speak with the person in your billing department. May I ask whose calling? My wife said: what difference does it make who is calling; just let me speak to your billing department. He replied: I'm sorry, but unless you tell me who you are I cannot let you speak to anyone in our billing department. Next my wife said: Who is your manager? and he replied: Umm, I don't know. My wife said: you mean you work there and you don't know who your manager is? Ahh, no I don't. Skip ahead two weeks. Yesterday I get a phone call from my therapist saying they had not received the form they sent out and would I sign it and send it back. I said to him: what do you think I am stupid or something? Besides I said, after reviewing this document your organization was suppose to fill it out first which you never did and you expect me to sign a document and send it back? Then I said: Who needs to be on meds here you or me? At that point he said: well, I really haven't worked for them that long so I'm going to have to look into this, I will call you back tomorrow. I am writing this the day before he is suppose to call me back. Ah, hah, sure. End of story. I do not believe I have so say anything further.