Institute Of Natural Health fraudulent billing Newburgh Indiana
This letter is written to provide detailed information regarding my efforts to resolve the dispute with the Institute of Natural Health. On September 24,2003, I received a phone call from the Institute of Natural Health soliciting supplemental vitamins. The telemarketer offered a trial version of the vitamins supplements for 30 days with no obligation to future purchases; and all I was to pay was $4.95 for shipping and handling. The vitamins could be tried for 30 days, and if I was not satisfied, they could be returned within that time frame without being charged.
When the vitamins arrived, I returned them within 5 days. Within a one week period, several more shipments were sent without my request. I immediately wrote on the boxes, return to sender; refused and mailed them back. I was ripped-off and my account was charged six separate times in the amounts of ($39, $49, $66, $81.75, $101.75 and $135.75) on the same date (9/24).
I called the Institute of Natural Health and was told by a representative that it would take up to 2-3 month before I would receive a reimbursement. If I chose not to wait, to file a compliant with my bank (SunTrust). Upon an extensive investigation, this particular organization charged my account willfully and without authorization from me, the total of $473.25. This caused on overdraft fee on my account in the amount of $100, from SunTrust Bank.
I am extremely dissatisfied with this particular company and their business practices. I have also drafted a letter to the Governor and State Attorney General of Indiana, to inform them of the fraudulent billing practices being conducted by Institute of Natural Health.