Nuavive Skin Care, Transform Derma, Transform Derma Skin Internet marketing scam, aggressive and malicious scare tactics used by customer service Internet
I responded to a Facebook post for a free sample of TRANSFORM Derm face cream and Transform Derma eye cream, where you had to check a box to accept the S&H fees of $5.95 and $4.95 for the samples. The packaging did not have a return address, phone number or other information regarding the products. Two weeks later, I saw two recurring charges on my credit card bill from WTD*GREATIMAGE 866-642-6911 For $94.57, and from ADVANCE HEALTH TRIAL P 844-539-5855 OH for $89.47. I contacted my credit card company to dispute the charges as I was not aware of what the charges were for. The credit card company asked me to call the numbers listed to ask for a refund and to cancel the recurring charges. When I called the numbers, which both connected me Mera direct marketing company, DIRECT MARKETING-CONTINUITY SUBSCRIPTION,the first person I spoke with (Desiree) was extremely rude and aggressive, telling me that I was liable for the recurring charges as I had agreed to the terms and conditions on the website. She indicated that I had checked a box agreeing that if I did not return the product in 14 days and call to cancel, I agreed to be charged the full amount of $97.57 and $89.47 on a monthy recurring basis. I explained that I did not recall seeing that on the Facebook post I saw, only that there were separate S&H charges for the free samples. She then went into an aggressive sales tactic stating that I was responsible for these charges and would be charged as such. I stated that I had not agreed to these charges and I wanted a full refund. She said she could give me a 35% refund, and I declined and said I would just call my bank to dispute the charges She then stated that I would not be allowed to disputethe charges because they had legal documentation that proved I had agreed to the recurring charges and that there was nothing I could do about it. When I asked to speak with a supervisor, she said there was no one else I could speak with, and accused me of not letting her speak, so she could not continue the phone call. I asked her for the company name, and she stated she could not provide that info to me. I then stated this was truly a marketing scam and it was a shame that this company tried to scam people this way. She put me on hold for 15 minutes. I then was connected with Alexis, who told me that she could offer me a 75% refund. I told Alexis that I would call my bank and let them know what transpired. Alexis would also not provide me with the name of the company, the name of a supervisor, or a phone number I could contact to discuss my dissatisfaction with not being able to obtain a full refund. I offered to mail the products back, and she said I could not because it was “past the 14 days”. She provided me only with the firstname.lastname@example.org email address. She then told me she was only allowed to talk to customers for 12 minutes and we had already gone past that time limit. I called back again and spoke to a disturbingly aggressive person named Patrick. He accused me of not reading the terms and conditions that he stated I was obligated to and liable for. When I mentioned Alexis had offered a 75% refund and I was going to call my bank dispute department to discuss the conversation, he went into a ballistic attack stating that I “had agreed on a recorded line NOT to dispute the charges when you accepted the 75% refund.” I asked him to go back and listen to that recorded conversation with Alexis because I definitely DID NOT agree to not call my bank to discuss the events in exchange for a 75% refund. Patrick became aggressive again and stated I would not get the 75% refund if I called my bank. I said, “you can’t tell me that I cannot call my bank about this, that’s ridiculous.” I asked him if he had something in writing that showed I agreed not to call my bank, and was he in fact an attorney or something? I also reminded him that the conversation was on a recorded line, and I would absolutely be calling my bank to let them know about this marketing scam. I hung up and immediately received two calls back from Patrick who left a voicemail stating, “This is Patrick from customer care on a recorded line for quality assurance purposes, and I wanted to give you a call back because we were disconnected I think; I understand you were unsatisfied so we just wanted you to give us a call back, um, and we can get you situated, you know, we can see what else we can do for you, um, everything is canceled out here and the refund was put through earlier, so just give us a call back.” I called back the number he called from, which was 888-986-8385, and spoke to a fourth person there. I stated the company was involved in fraudulent marketing tactics and I was very disappointed about the two recurring charges on my credit card, and wanted to see what they could do to escalate the situation in order to obtain a full refund. The person looked up my account info and confirmed what I told her about the previous calls, specifically with Desiree and Patrick and their aggressive tactics. She then offered a full refund and provided me with transaction numbers that I could provide to my bank to confirm the refund. This is an egregious form of manipulating consumers into “recurring charges” of almost $200 per month. Based on other reports on this site it appears this is rampant and I hope someone can put a stop to these malicious tactics.