PRICELINE.COM Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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1, Report #317358
Mar 12 2008
04:51 PM
Priceline.com ripoff of $2459.88 Priceline.com Internet
We went on the web looking for cheap tickets. To check on dates and prices we had to give our credit card number. When the dates did not line up we cancled. Priceline charge us for the tickets and now will not refund the amount. I have found no one to help me. I did file a do not pay with my credit card company, but it upsets me that a company can do this to you. Gail Oliver Springs, TennesseeU.S.A.
Entity: Priceline.com, Nationwide
2, Report #2626
Jul 08 2000
12:00 AM
Priceline.com
Dear Sir, I received a priceline.com gas card in the mail. I was checking out their website, when I apparently gave them the right to withdraw money from my credit card. Since I was new to this website, I wasn't exactly sure how it worked. I have sent them 5 e-mails asking them to credit back my account, but they will not respond. Their only phone number is all voice mail. I am unable to contact anyone directly. They were so quick to take my money, but it is impossible to get anyone to rspond to me. I even called AOL, but they were unable to help me. I am just about ready to contact a lawyer, but someone told me about your website, so I thought I'd try you people first. Any help you could give me regarding this matter would be greatly appreciated. Thank you in advance :)
Entity: Nationwide
3, Report #1612
Jan 02 2002
12:00 AM
priceline.com = screwyou.com
while trying to purchase tickets at priceline.com we were under the impression that we had the right to confirm the tickets that we were being offered,but unfortunatly we were given tickets that would totally screw are trip and now we must pay 300.00 or more becasue they wont let us move our departure times. so anyone out their want to protect themselves just stay away from priceline.com If you want to help send a friendly shoveit to them at info@priceline.com, thank you! Click here to read other Rip-off Reports on priceline.com
Entity: Nationwide
4, Report #360504
Aug 07 2008
04:32 PM
PRICELINE.COM NIGHTMARE!!!! INTERNET
On June 7, 2008, I purchased hotel reservations thru priceline.com. for the following dates of June 12, 2008,Thursday with check out on June 16, 2008, Monday. Priceline.com gave 2 stars to Days Inn Ashland, 1423 County Road Number 1575, Ashland, Ohio 44805, 419-289-0101. On the 12 of June , my husband, child and I arrived to this hotel, and we were amazed of the condition of this hotel. Mind you, we are not familiar with the are otherwise we would have never even check in at this hotel, but we arrived and we found that the room was absolutely a shithole. The sinks, bathtub, toilet was backed up and the bed was broken. So, they changed our room to a two bed that was in the same condition. We went to the receptionist and told her that the living situation was not acceptable, but she informed us that we purchased our stay thru PRICELINE.COM. We called from the room to priceline and got a recorder that you must communicate by email and that you would get an email within 3 hours. Mind you...it was very late at night. so, we bit the dust in that room for one night. We had to make other arrangements somewhere else, and left the other remaining days without using them, since it was impossible to use the tub, toilet, sink and the bed had a huge holes in the mattress with springs coming out. Oh.........I forgot to mention the smell was absolutely horrible, and in the mean time,prostitutes,john, truckers running through the halls, kicking the doors, yelling etc.... When we got back home, I called priceline.com to get their famous recorder and that someone would email me back. Todate, no email...so I called my credit card company filed a report and they did a back charge. Now, I have to get the response from them and I will have to rebuttle the case. I have called the local TV station and set an appointment for them to come over and review all my papers, I'm going to have them make the phone call to Priceline.com, so they can see what course of means people have to go through and sit and wait for three hours to get an email. I'm going to have them fill it out and follow this case. Also, I will have them read all the Ripoff Reports of numerous complaints to Priceline. This is going to be one eventful day. Isabel ISABEL-UNHAPPY PRICELINE CUSTOMER NAPLES, FloridaU.S.A.
Entity: Nationwide
5, Report #623660
Jul 15 2010
07:49 PM
priceline.com Priceline.com screwd over Norwalk, Connecticut
NOTHING BUT BAD TO SAY ABOUT PRICELINE. SNEAKEY, DECEIVING AND VERY BAD COMPANY!!!! NO Respect or concern for their customers. Have their Legal terminology right their in very print after pages after pages of searching. Don't even know that they are affiliated with the site you are on without serious digging. No matter what they are guarenteed to take at least $25.00 whether you are satisfied or not!!! (Or maybe much, much more!!!! )Not to mention ruinning your vacation plans, by their lack of customer service!!!!! Signed,  Hugely Disappointed Customer
Entity: Norwalk, Connecticut
6, Report #932082
Aug 24 2012
12:33 PM
priceline.com ripped off by priceline.com, Internet
I booked and paid for two rooms (double bed non smoking) through priceline. The hotel was filthy, we were given three towels between two room and the hotel had no more. The person at the check in desk told us to bring our dirty ones and she would try to get them washed. The carpets were so nasty that we had to wear sandles in the room to keep our feet from being black. Our first room took until almost 2 hours after check in time (3:00pm) to get. We had to get ready in this first room(king bed, 4 kids and 4 adults) we went to dinner and the hotel had a room ready when we arrived back at 9;30pm. This room flooded, including the carpets, the first time the toilet flushed. It was cleaned by the night front desk person and she exdpected us to stay in this room. Well, we finally got into another room (king smoking) well after midnight. So 4 adults 4 children spent the night on two king beds using the same 3 towels. I can go on and on. This was a nightmare. We didn't expect a luxury room but we did expect a clean place to sleep, shower and put our things while we enjoyed the beach and shopping. priceline took about a month to send me an email offering me $10.00 off my next booking. Priceline.com has no clue to what the real conditions are in the places they sell people on and they apparently don't care
Entity: , Internet
7, Report #927043
Aug 14 2012
09:56 AM
priceline.com the president of priceline.com Internet
I am the creator of priceline.com the ultimate rip-off. In Oct 2010 the week of my wedding I had a near death experience and ended up in the hospital having surgery. When I contacted priceline.com to find out what to do about my tickets I told the change fee or refund was going to be half off my $600 purchase. When I tried to contact  people higher up I could not get the president who never returned my calls and the ruder people were to me.
Entity: , Internet
8, Report #1065758
Jul 09 2013
09:23 PM
Priceline.com Don't ever use Priceline.com Internet
 I just booked through priceline. I stated I needed FREE PARKING in the filters section. I also bought travel insurance that was supposed to be open 24\7. Well they booked me where the hotel wants to charge me $44 a night parking for my car and small trailor. I called them to ask to either cancel that reservation, since I had purchased travel insurance for this purpose or to book me somewhere that had free parking liked I had originally asked. I was pretty much told to go screw myself. Oh, and priceline's customer service is not even in the United States. Now I either pay the $44 a nt, which I can not afford or I lose the hotel money. Either way I did get screwed. I just don't see how companies can get away with this shit. I am so tired of living in a world where you cannot live with any decent qualities. Everyone is out to get you. Wishing someone would file a class action suit against them. This is bull. Sorry for the ranting but I am so pissed.
Entity: Internet, Internet
9, Report #1368614
Apr 19 2017
07:31 PM
Priceline.com Be ware of biding on priceline.com Nationwide
On 4/16/2017 I bid on a hotel room in Mexico international airport through priceline bedding process, what a mistake, in Mexico city , price line placed my bid of $50 on Krystal Urban Aeropuerto CD De Mexico 7 KM away which was advertising on all web sites at $51 with free cancellation , which means that price line saved one singe dollar When I tried to cancel and rebook in a hotel near the airport, I realized the nightmare dealing with priceline.I was told twice if the hotel agrees they will cancel it , and they will call me in 1/2 hour which they never did. All the hotel advertisings are with free cancellation, but price line refused to cancel and they never even called me back Beware of price line they have a horrible customer service. as soon as they take your money you do not get any help from them. this will be my last time dealing with price line.I was expecting my bid to go to Marriot , Hilton or Camino Real .the  three of them were asking between $90 and $100 but instead price line bid $50 on a hotel room asking $51 what a scam.
Entity: Nationwide
10, Report #1130942
Mar 15 2014
04:46 PM
priceline.com priceline, priceline.com, hotel rooms, cheap rooms www.priceline.com internet
 I booked a reservation on priceline.com with their new express deals feature.  I didn't want to risk bidding on a room since you only get one shot at it and we really needed a couple rooms.  I was guaranteed two rooms for the night.  there were six of us traveling total with 3 adults 3 children.  When we got to our hotel the hotel informed us they had called priceline.com repeatedly asking them to stop booking rooms.  They had no rooms available, I asked what do I do?  The clerk told me she didn't know call priceline.  I called priceline and after an hour on the phone I was relieved to find they had a phone confirmation on a new reservation.  I took the address and when I put it in my gps I was confused.  It was the same hotel I had just been to!  Lucky for me I had not hung up the phone.  I told him he was sending me to the same hotel I was just turned away from.  He put me on hold for another 20 minutes then came back with a new hotel.  I drove there thinking finally a place to sleep (it was after midnight by then).  The hotel there said priceline.com had called and they had rooms available but the rate was too high so the priceline representitave chose not to book the room.  I called priceline back and they then put us in a hotel downtown (8 miles away).  We drove there and while enroute I asked the representitave to call and confirm the room... Nope, no room (as we sat in front of the new hotel looking like idiots telling the vallet we had a room). Finally I was out of options, we went to the only person we knew in driving distance (20 miles away) and knocked on my nephews door at 1:30 AM.  He was nice enough to let us sleep on his couch and floor.  Out of discomfort and frustration I called priceline.com once again to plea with them to find me a room.  They once again claimed to have found us a room across town so we drove there arriving at 3:00 AM.  When we arrived there the front desk told us that we once again had no room, that our room was for tomorrow night!  He said the hotel was almost empty but there was nothing he could do, check in wasn't until 3:00 PM. We headed back to my nephews where some of us slept in the car (no blankets or pillows at my nephews house).  Some of us slept on the floor, and some of us slept on the couches. Thank you priceline.com for such a misrable experience.  I used to be a loyal customer.. Thanks,Ron
Entity: Internet
11, Report #280365
Oct 23 2007
11:09 AM
Priceline.com Priceline has started ripping people Priceline.com Nationwide
I'VE BOUGHT A VACATION PACKAGE FROM PRICELINE.COM THE PACKAGE SHOULD HAVE INCLUDED CAR RENTAL, HOTEL STAY & AIR FARE BUT AFTER PURCHASING THE PACKAGE THEY ONLY PROVIDED ME WITH HOTEL & AIR BOOKING NO CAR RENTAL. I'VE CALLED UP THE COMPANY AND THERE WAS ANSWER WAS IT IS NOT GUARANTEED THAT I GET EVERYTHING WHAT THEY PROMISE ON THE PACKAGE, WHEN I ASKED FOR A REFUND THEY ONLY OFFERED ME REFUND OF THE AIR FARE. PLEASE DO NOT DO ANY BUSINESS WITH THIS COMPANY AS THE COMPANY DO NOT STAND BY WHAT THEY OFFER. TO ME THIS IS NOTHING BUT CLEAR RIPOFF!! Nm100 snellville, GeorgiaU.S.A.
Entity: Priceline.com, Nationwide
12, Report #1052322
May 20 2013
10:33 AM
Priceline.com BUYER BEWARE - Do Not Use Priceline.com  Internet
 Buyer Beware!!! Situation - Booked a rental car with Hertz thru Priceline.com.  My daughter and I were flying into St Louis 5/16/13.  I listed her as the driver; I was listed as the payor.  I am clearly listed as the guarantor of payment (my credit card etc).  My daughter had to cancel the trip due to a death in her family. I called Hertz to have my name put as the driver. No can do! With Priceline...once the reservation is made - no changes can be made.  Priceline says, have my daughter pick up the car and add me as a second driver.  Huh?  Didn't I just tell them she was no longer coming with me?   Hertz says call Priceline... Called Priceline - explained the situation.  I only needed the driver to be changed to my name. No can do! Once the reservation is made - no changes can be made. This was a minor request.  It wasn't as if I was a new person asking to be listed as the driver.  I was on the reservation already under Billing Name. $180.00 lost!! by me...gained by Priceline.com & Hertz Wonder how much $$$ are pocketed and or kicked back to these types of companies. I feel like such a sucker! 
Entity: Internet
13, Report #1058053
Jun 10 2013
05:45 PM
Priceline.com Do not book room thru priceline.com Internet
Booked for 3 nights at Priceline.com for a non-smoking room for $138.39. Checked in at 5 pm on 06/06/2013, and we were given a room with terrible smoke. Had to ask for a non-smoking room.They did not respond to my request for 30 minutes. I finally found their manager, and he put us in a 'non-smoking room'. It was better than the first one, but that was not smoke free. My wife and I were not able to sleep because of the smoke. Our throats were irritated, and we had to leave at 11:30 pm. They said they would not refund us, and they even charged $55.87 more. And Priceline.com would not refund us either. I ask for city inspectors to investigate the terrible air quality, which would make people nearly suffocated. I ask priceline.com to stop their business practices that rip off their consumers. I paid them $138.39 for a non-smoking room, but i did not sleep there because of the smoke.
Entity: Internet
14, Report #271842
Sep 01 2007
05:46 PM
PriceLine.com Robbed by Priceline.com, Website set to take consumer's money. Internet
On April 11, 2007 I a purchase through Priceline.com. I tried to book a travel package from PriceLine.Com in the amount of $648.82 for airline travel and lodging in Mid July, 2007. While making the transaction, I noticed their subscription procedure does not allow one to check or verify the travel arrangements until the transaction is complete, including giving all credit card information. I assumed there would be an opportunity to say or no to the travel arrangements if they did not suit the customers needs. After completing the transaction, I noticed that the return flight time was too soon to allow me to complete the business for which I was traveling in the first place. I called PriceLine to ask for a change in the return flight for the reason stated above, but they insisted they could not and would not change the flight schedule, even though there were other available flights on the day of the return flight. I attempted to cancel the transaction immediately, in fact within minutes of the attempted online purchase. The online process used by Priceline does not afford the consumer the opportunity to be fully informed about the purchase they are seeking to make. Additionally, the way their setup works is that the consumer must furnish all credit card details before they can actually know what is being purchased. The configuration of the web page makes it very easy to inadvertently confirm a purchase without actually intending to do so. Once a computer click is registered, the sale is made and final. I explained that the return flight, which required me to be at the airport at 4:00 am would not allow me to complete my business dealings on that day, and that a later flight would be preferable. Although the PriceLine representative understood my dilemma, she refused to accommodate me. I informed her that I wished to cancel the reservation because I needed to make other plans since she could not help me. When I insisted on a change because the arranged flight was counterproductive, she hung up the phone. I then immediately called CapitalOne to lodge a complaint and to request a stop payment on the transaction. I tried unsuccessfully to reason with Priceline, and thus resorted to my credit card company for protection and relief. In the meantime, the time for travel and lodging came and went by with Priceline giving me absolutely no information about the purchase, the reservations, or any concession whatsoever for the $648.82 of which they have robbed me. How is it that they can get away with taking consumers money and giving absolutely nothing in exchange? The Federal Truth in Lending Law allows a customer to cancel any contract within three business days of a purchase. I informed the PriceLine representative of this during our conversation, but to no avail. I exercised this right immediately after the completion of the online transaction. No merchandise or service was rendered by PriceLine, and no tickets or vouchers of any kind were ever issued by PriceLine. I have heard absolutely nothing regarding this transaction from PriceLine, any airline, or hotel since the day of the transaction until now by email, U. S. Mail, or phone. For all intents and purposes, PriceLine in fact considered the transaction null and void but kept every cent of my money. Marshall New Orleans, LouisianaU.S.A.
Entity: Internet
15, Report #289163
Dec 05 2007
12:12 PM
Priceline.com Be AWARE PRICELINE.COM rip off! Internet
Priceline.com was recommended by some friends. So I decided to try them. I went online, picked a hotel, ready to book. Only problem - 2 people per room. So I contacted priceline. They stated to go ahead and book and that hotel would get me a room for 4. After contacting hotel, they said NO WAY. Priceline then refused to help me and charged me $800. for the room anyway. Even though it was 3 months in advance! If you choose PRICELINE.COM (I never will again), realize you must read every bit of small print and not believe any verbal statements. They have the worst customer service in the world. All we got was runaround, transfers, etc. I will never deal with PRICELINE.COM again and would recommend you be very careful if you do! Bill Deerfield Beach, FloridaU.S.A.
Entity: Internet
16, Report #889527
May 28 2012
02:31 PM
Priceline.com Scam, poor customer service Internet, Internet
I made a reservation for a hotel stay for 7 days using priceline.com. Upon checking in, I was informed by the receptionist that since I was staying more than 4 days my rate should have been lower and she was unsure why. The hotel did have vacancies. I called priceline.com asking them how is it that I got a higher rate. They said that I had to check with the hotel after making the reservation on priceline and let them know within 24 hours for the price guarantee to work! If I am going to contact the hotels and compare prices, why would I even use priceline.com! To make matters worse, they told me that they cannot refund any part of the money if I decide to check in early. That is, they had charged me for the full stay and they had already disbursed the money to the hotel! If they had at least allowed me to check out the next day, I would have literally checked out and checked right back in and I would have obtained a better rate. Furthermore, if I had completely ignored priceline.com and gone ahead and made reservations with the hotel directly, I would not have been on the hook for all the 7 days right off the bat! Most hotels bill you day-to-day and you are allowed to check out early without being billed for the entire period. Give or take a day or two!  The whole thing stinks and comes across at worst, as a scam and at best, as gross ineptness in running a business! Rest assured priceline has lost a long time customer. I will never be coming back to them again and I will make sure I share my thoughts in as many internet message boards and with friends as possible.
Entity: Internet, Internet
17, Report #720091
Apr 20 2011
06:52 PM
Priceline.com no refunds no changes Internet
I used Priceline to book a hotel in Bartlesville, Okla.  Tonight I tried to change the date to the next night or cancel it.  They refused to cancel it or change it.  I called the hotel and they said sorry it was PREPAID and whether I cancelled or not I would still have to pay for it.  This is 4 weeks ahead of the date I had booked.  I just want people to be aware that you may get a better deal calling the hotel directly.  When I called the hotel directly they offered me a better deal but I wasn not able to cancel the original booking.In other words, DON'T use Priceline UNLESS you read the fine print. I made the mistake of reading the hotel's cancellation policy instead of Priceline's fine print.
Entity: , Internet
18, Report #655603
Oct 26 2010
08:42 PM
PriceLine.com Price Line . com Deceptive and Unyielding Internet
I want to simply say the Priceline.com has the worst customer service that I have ever witnessed.  The website is deceptive and if a mistake is made there is absolute no attempt made to resolve the issue.  They will transfer you to the resolution center; however, it is obviously in the same room because the back ground noise is the same.  I would suggest against anyone using this site to make reservations because you'll never know where you will be place and there is no probrem resolution policy.
Entity: , Internet
19, Report #709812
Mar 24 2011
03:21 PM
Priceline.com Bidder Beware Norwalk, Internet
Priceline.com has a service where you can bid on a hotel in selected area(s) but without showing any names ofhotels until bid is complete and verified.I placed a bid for a hotel selecting only Clearwater Beach or St. Pete Beach/Treasure Island. My bid was accepted at which point I learned that my hotel is at a clearwater/st pete airport hotel. A 15-20 minute drive to the beach!I specifically avoided the Clearwater area because I knew that it would not include any beach hotels! Upon calling Priceline.com to explain what happened, I was told that refunds and/or changes were not allowed.My advise- never use this website for bids! You think you are bidding for a specified area but the truth is, they put you where ever they want and you cannot do anything about it.
Entity: Norwalk, Internet
20, Report #569340
Feb 14 2010
08:55 AM
Priceline , Priceline.com Stole my money. Internet
Unfortunately this company takes all your credit card info before you realize you made a mistake.Even after initialing a contract I was unaware that I was bidding on a trip I was researching. A few moments later I get YOUR BID WAS ACCEPTED!. I was in shock. I entered no amount. I physically did not enter on my keyboard any numbers so I have no idea how it could have happened. I was charged over $600 ($300+ for airfare, $300+ for a rental car). The trip I was planning was for business and I needed to be in Seattle at a certain time or else there was no sense in going. The trip I placed a bid on had me arriving way too late in the day to justify going out there.I called the company immediately to cancel the trip. I got the usual run around but was able to cancel the flight only for a $100 charge. Now I needed to cancel the car reservation. Here was the problem. Priceline told me that the car reservation was not transferable or refundable. Now I'm stuck with a $300+ loss for a car that was supposed to be rented on a trip I wasn't taking (because the plane trip was canceled). After explaining this to Priceline I was thanked for calling and informed I would be charged $17+ dollars for canceling the car and that the cost of the rental would not be refunded, so I'm not just out the $17+, I'm out the $300+ for the car rental. When I asked why they couldn't get refund the car they told me over the phone that because of a contractual agreement with our partners we cannot refund your money. Once they told me that I called Hertz to see if they could refund and cancel the car so I didn't lose my money. I was informed by Hertz that not only was it beyond their control because they didn't take the cc transaction but also that they didn't care if I did cancel it...it had nothing to do with them. Priceline took the money, Hertz didn't rent me a car and I'm just out the money.Now, in my own personal recession of fighting to keep my tiny condo, I find myself losing money I can use to pay my mortgage. I may narrowly avoid foreclosure but it does not seem that I will recoup the $300 for a trip I didn't take to acquire paying work to help myself. Thanks Priceline for the following:-stealing my money-having the worse customer service of all time-designing a bidding system that you are unaware of your bids-being robots-being crooked-not seeing the common sense approach of canceling a plane trip and the car attached to it.-for charging me for something I didn't use and charging me a cancellation charge on top of that.I will make it my personal mission to tell all my friends, associates, family members and even strangers about how bad this company is. More importantly I hope Priceline gets slapped with a class-action lawsuit that forces them to embarassingly go out of business. These business practices of theirs is flatly criminal and the consumer is getting raped on a daily basis by these clowns.
Entity: , Internet
21, Report #526683
Nov 21 2009
06:03 AM
priceline.com Price Lince Rip-Off, Misrepresentation Scam Internet
I confirmed an online order for a non-refundable hotel in which I agreed too.  After the confirmation of the hotel that I surely wanted, on the exact same page were car rentals listed for low prices.  I thought I was just browsing and clicked on the $10 car to see what came up. Guess what?  I booked a car! Without confirming the car or anything, Priceline booked a rental car and used the information I put in for my hotel to reserve it.  They took my money using the system to take the exact same date I reserved the hotel and used it to book the car without my permission! Moreover, I am not traveling to where this car is located and I don't need a car.  It's 4 hours away from my home and I have no need for it.  I have one of my own car. I contacted the customer service rep immediately and I asked for a manager.  They told me that they will transfer me to the escalations dept but they are going to tell me the same; no refunds or cancellations.  I was transferred there and yes, they refused to cancel the car rental also and said that they couldn't do anything.  They just took my hard earned money.  This is now a very expensive hotel.  I did write the another department they advised me of and now await a response.  I won't stop there. I won't stop until my money is refunded.  Times are tough.  I can't allow Priceline to rip any others off either that's why I chose to publish this. Priceline has designed their website to mislead, misguide, misrepresent, and take consumers money.  When booking the hotel reservation, the website is set up to keep your information and if the confirmation window isn't closedd, the information can process mistakenly selecting pressing the name your price key!  This is fraud and misrepresentation and I will not stand for this.I was told that there is nothing more Priceline can do about this.  This is not acceptable because they are a business and there is always something some one can do to remedy a problem with a customer.  I just received a settlement form of a class action lawsuit regarding a similar Online Travel Company.  They have set up links to accept coupons and discounts but lure you into a membership charging the credit card you used if not canceled immediately.  They lost and now have to pay those consumers.  Pricecline should be included.  No one else should be ripped off by them.  The class action should force them to redesign their website to benefit the interest of the consumers.  It should ask them to confirm their information before it goes through.  This will let the consumer know that they are no longer web searching the internet page but that they are actually making a purchase.  This will help everyone not to be cheated out of their money.BE AWARE OF PRICELINE.COM  - DO NOT BROWSE OR SEARCH THEIR WEBSITE IF YOU HAVE PROVIDED THEM WITH YOUR INFORMATION.  PLEASE.
Entity: Internet, Internet
22, Report #571940
Feb 19 2010
01:21 PM
Priceline Priceline.com overcharged Internet
Myself and my wife used priceline to book a hotel in Scottsdale, Az. We stayed at the hotel for one night. Upon checking in the lady at the counter told me that they did not have the room we requested and that for only $50.00 we could get a cheaper room. I asked the lady a few times if it was an upgrade and she told me no it is what they are charging for this room. Once we left the hotel and returned home I noticed in my bank account that we had been charged not only through priceline but also through the hotel. I called and spoke with a few people at priceline and had told them that the hotel room was only $50.00. They said that they would speak with the hotel and let us know what is going on. The next day I got an e mail from priceline telling me that the charges were correct and they were not going to refund anything, even though it was their error. So now we are stuck with a bill for something that we did not approve. I have contaced the BBB and they are taking care of the issue and are trying to get our money back from priceline. Do not use priceline, they are a scam.
Entity: , Internet
23, Report #514976
Oct 26 2009
11:35 AM
Priceline.com Bait and Switch Anywhere, Internet
I booked a car rental reservation through priceline.com.  The original price was $101.68.  When I clicked confirm, I got a second page with a confirmation code, and itinerary that I had set out, but the price was then $260.39.  I called their customer service number and spoke to someone named Victor, who refused to help me.  I asked to speak to a supervisor and was moved to the highest level of customer service according to Victor, a woman named Ellen.  Ellen also refused to help me and gave this explanation: apparently the reservation was never accepted (I've yet to get any notice of that) and thus they were not responsible for any discrepancy in price.  Nevermind that I have a confirmation number from them and haven't received any notification of any sort to the contrary.  Sounds like Bait and Switch to me. 
Entity: Anywhere, Internet
24, Report #799957
Nov 19 2011
07:33 PM
priceline.com bait and switch airline tickets Internet
On October 25th 2011 I went to pricline.com to purchase tickets for me and my wife to go to Melbourne Australia. We sumitted a price of $2750.00 for two round trip airfare tickets wich was imedietly accepted! wow were going to Australia!!, untill. i checked the itinerary a few moments later and it said Springfield Mo to Melbourne Florida!!!??? we imedietly called and got a person in India i think and told them the ticket was to be to Melbourne Au. He tells us there is nothing he can do about it except offer us $2450.00 return. They would keep 300 dollars unless we resubmit a new ticket price  then the 300 would then be credited back to us AFTER we purchase the two tickets...How do we know they wont do it again? we dont trust any on-line travel service nowThey keep the 300 dollars and we're just out of luck. I believe it's a bait and switch and we been took by them. Thank goodness we didnt purchace the insurence, that would have been lost as well.I know some would say well at least you got most of it back, but in fact, how many others has this happened to?Our trip was cancelled now because we dont have enough to go at the time we wanted to, so we have to save more money to go to a travel agent instead.
Entity: , Internet
25, Report #747241
Jun 29 2011
08:09 PM
Priceline.com Beware of Priceline Ripoffs, Internet
Priceline is no longer a legitimate deal.  Raised my price up to $75 and said median of rooms were $96.  Motel that it booked cost more on deal than it would have if I had booked at website.  Priceline doubled fees for bidding and made rooms more expensive than if I had paid outright.  This has happened more than once.  Priceline is no longer a deal but a ripoff for suckers.  Yes, I am a sucker. 
Entity: , Internet

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