Rapid Recovery Solution, Inc. Poor customer retention and misleading business practices lead to complaints. Bohemia New York
To whom it may concern: We have entrusted over $100,000 in unpaid debts from our clients to Rapid Recovery Solutions in hopes that they would productively work to collect these debts on our behalf. However, in our correspondence they have provided little detail on the status of their productivity and have failed to communicate effectively with us on more than one occasion. This company’s executives and attorneys have made promises that they have not come close to keeping, most importantly when we should be paid on collected debts. They have sent over reports stating they have collected less than 10 percent of the total debts entrusted to their firm and yet we have seen not a single dollar as payment on these debts. In return, they have continuously requested funds be sent to them to procure attorneys in court cases against our clients, which we have sent to them in good faith. These checks have been cashed and no updates have been sent as to the outcome of any of these litigations. When the CEO of the company, Mr. John Monderine, was asked to disclose information on the cases which they are taking legal action, he advised us that due to reasons concerning confidentiality, that he could not disclose any information on the cases, clients or the attorneys involved. At first, we were told by attorney Sam Fields, that we would see a return on their services within 45 days. Once that time period had expired, our finance department contacted the firm and was told by John, that we should expect the funds delivered within 90 days, double the initial time promised and still a mistruth. Due to these digressions we have chosen to halt our relationship with Rapid Recovery Solutions until such a time that they feel they can be forthright and honest about their relationships with our clients and the use of the funds we have provided them with. Since we have halted the relationship, RRS refuses to respond to our correspondence and they will not release the information that we have provided to them in respect to our clients. As a family owned and operated company, we depended on Rapid Recovery Solutions to make true on their promises and provide us with the services they advertise. We should have done our due diligence, as it seems this company has left a bad taste in the mouths of many business owners who choose to outsource for their collection needs. We have a responsibility to ourselves as business owners to communicate effectively with our clients. We cannot sit by and watch as a company completely forgoes their responsibilities while they request more funds for additional services that are too “confidential” to disclose the status of.