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1, Report #48232
Mar 06 2003
03:33 PM
Panasonic Telephones rip-off Secaucus New Jersey
I purchased a panasonic cordless phone for just under $60. The phone was a lemon. During phone calls I would fade in and out. The other person was always clear, they just could not hear me at different times during a call. The store where I purchased the phone was totally uninterested, because they only take returns within 30 days. Panasonic support informed me that I had no option of returning the phone. My only option was to ship (at my expense) the phone to the service center in TX. They would then send me a refurbished phone. This I did. Cost of the brand new phone is now approximately $74. The service center in Texas sent me another phone in exchange. It works. But it is obviously a second hand phone. Some of the number buttons have to be pressed really hard before they select. I have paid over $70 for a second hand phone. I do not think this is honest, and I am sure most people would not feel happy paying over $70 for a second hand phone. I then proceeded to send an email to panasonic describing my unhappiness, and I have to confess it was not the most polite email I have ever sent. Panasonic responded that my patronage as a satisfied Panasonic customer is truly valued. And my complaints were ignored and not addressed. My conclusion is that Panasonic just does not care. On top of that, they jokingly refer to me as a satisfied customer, when any sub-standard pupil in the 4th grade would have no problem in identifying me from my email as very dissatisfied. I hope my email will help prevent other phone customers from the experience that I have had. People should be aware of the risks in dealing with Panasonic. Michael Sacramento, CaliforniaU.S.A.
Entity: Secaucus, New Jersey
2, Report #1021250
Feb 27 2013
06:54 PM
everbuying return Internet
I bought a smart phone 7100 1GHz 4 inch HVGA screen dual Sim WIFI that describe it will work with GSM network GSM 850/900/1800/1900MHz on Web Site at Jan 4, 2013. I have check that it will work in AT&T. I received the phone at Jan 30, 2013, but the phone does not work with my sim card. I have tried many times, but it just do not work. I contacted their support center, but they just told me to try. I told them the phone does not work and I need to return, but they do not want to return for me , just told me to try. Their return policy require the return must in 30 days after receive. According to their behavior, I believe that they are in stall for time and let me miss the return limit. I believe that it is a cheat Web Site.
Entity: , Internet
3, Report #382152
Oct 17 2008
08:35 AM
Vonage Ripoff Internet
Vonage - Had the service for months and never once received one phone call. Could not make phone calls. Tried to cancel every time I called in, but was continually not heard and directed to technical support. Now that I am determined to cancel they charge me an additional 109.00+ for their box - which has never worked and can be mailed back. Talk about being raped!!! Having to pay for something that never works and then charge an additional outrageous amount (especially in these times of tight money - I have a disabled daughter who we could use that money on medication for her - but now Vonage had taken it). I am going to tell everyone I come in contact with that Vonage is a horrible company and I work in an Emergency Room so I come in contact with hundreds of people every day. It's the least I could do to spare others this rip off. Zoopasmom Fontana, CaliforniaU.S.A.
Entity: Internet
4, Report #1403860
Oct 03 2017
09:38 AM
Bessky_star Internet
 I want to bring to your notice my experience with bessky_star. I am new on eBay and decided to purchase a tablet. I selected a catalogue in favor of the above seller and i paid immediate since the item met my requirement. Immediately after payment was made, I got a message from the seller that item has been shipped already (to my greatest surprise). As a first timer, I was happy item will be received within 25- 30 business days. I waited and was in constant communication with seller. A certain day, she informed me that item has arrived my country Nigeria and adviced I go to the post office which I did only to get there and understand that such item has not. I couldn't agree less cos the seller didn't register the package nor provided me with the tracking number without which item cannot be accounted for. I informed the seller on the development at the post office only to hear from seller that it was held by customs. I asked customs of which country. Hers or mine. Seller declined and didn't answer. Up till now, I yet to receive the item I paid for and it's now 36 days and counting. Seller has not answered my mail since last week and worst still, eBay has blocked me. I really don't know what to do.
Entity: Internet
5, Report #1395659
Aug 25 2017
06:39 PM
Great Call Cellular Telephones and service Sent me a defective smart phone! Carlsbad California
When my old Jitterbug died on me I was glad to upgrade to a Jitterbug Smart Phone because it had email capabilities that the old clunker didn't have.  Unfortunately, when I received my brand new Jitterbut Smart Phone, whenever I tried to install my gmail account, it refused the password (which I know is correct because it works on my desktop gmail and in all my Kindle Devises email) saying:  username or password is incorrect. I typed in both the username and the password so many times it wasn't funny.Finally, I emailed Great Call and they passed the buck saying it was Google's fault and go talk to them.I shot back a reply that gmail works perfectly on my desktop and all my Kindle mobile devices so it has to be their phone and Great Call has not replied for half a day or six hours. My last email to them gave me my gmail username and password and I told them that I would make my Great Call Smart Phone go back to factory settings so that they could try out another new smart Phone and see if they could load my gmail account there.  If they could, then the one they sent me is obviusly defective and we could exchange. Incidentally, in my first email to them I asked how I could restore my new smart phone to factory settings so that I could set it up with an easier to remember pin number and Great Call Support totally ignored that question. I will update this if and when Great Call does the right thing by me.  I invited David Inns, Great Call's CEO, to take a vacation to Honoluu and come to my apartment and see if he could set up my gmail on this miserable excuse for a Smart phone.
Entity: Nationwide
6, Report #208851
Aug 31 2006
11:28 AM, Let's Talk Rebate fraud Internet is offering very competitive rebates. However, it has become clear to me that they are doing everything in their power to discourage correct submissions of rebates. In our case's rebate center provided ambiguous information on the terms of the rebate and their rebate center, when contacted by phone, purposely provided incorrect information on when to send in the rebate. We followed those instructions and were denied the rebate based on sending the rebate in at an incorrect time. We have send all information three times so far, but they keep denying our rebate. I am convinced that further investigations into this companies practices will reveal more and encourage any lawyer to start a class act lawsuit against F austin, TexasU.S.A.
Entity: Internet
7, Report #170476
Jan 04 2006
07:24 PM
Vonage ripoff Green Cove Springs Florida Nationwide
On 9 December 2005 I decided to try Vonage. If I would have known now, what I know now, I would never have done it. I have forked over $83 and have not received my phone adapter. I would advise everyone to put this company out of business due to the fact that they are not hiring english speaking People. I have spent several days on the phone, on hold with Customer Care with no one answering listening to their stupid ads. I finally call Sales because I figured there would be a live person there. Live person, yes, English speaking.... definitly not. I asked to speak to a supervisor 3 times and was absolutely refused on 2 occasions. I finally got in touch with the supervisor who again could only speak broken English and relaying to him that I wanted my account cancelled and my money returned...his answer was Well when you return the equipment, we'll refund your money. I asked do I do that when I never received it. Do you not have a record of it being shipped. All he could repear was a script, please send your equipment in and we'll refund your $$. What imbicels!!! Debi Green Cove Springs, FloridaU.S.A.
Entity: Internet
8, Report #193566
May 27 2006
12:58 PM
Office Depot rebate ripoff Conyers Georgia
I had sent in all the required information for a 20 dollar rebate on a AT&T E2520 - they sent me a notification that I had not sent in the bar code which is bogus - I sent everything in and they do what ever not to pay. Steve mcdonough, GeorgiaU.S.A.
Entity: Conyers, Georgia
9, Report #117121
Nov 10 2004
02:01 PM
OAN Services, ripoff Saginaw Michigan
Entity: Internet
10, Report #130553
Feb 08 2005
10:40 AM
USBI ripoff Philadelphis Pennsylvania
A client of mine wondered why he had long distance charges to Philadelphia, PA, he doesnt have Long distance. So I called Verizon and they told me to call USBI, I did and got operator 8106 and she tried to feed me some bull story and I told her no way. Those calls were not made and we will not pay them and I want a confirmation number to call my phone company. You must demand to have them removed. They will as long as you persist. They have to or you can take them to court. Also, your phone company can investigate. You can do it yourself and if they give you crap threaten them with a lawsuit. Jackie Jackie davisville, West VirginiaU.S.A.
Entity: Philadelphis, Pennsylvania
11, Report #140079
Apr 24 2005
06:26 AM
SOUTHERN LINC ripoff Atlanta Georgia
someone with southern linc forged my signature on contract.. first said my wife forged it and then changed their mind. was told that i would not have to pay 200.00 fee for cancelling early and then billed for it. said that person or persons who okayed it-did not have authority to do so. i would like to know if anything can be done about them forging my signature-you can look at the contract and tell that the same person signed both names. i have copies of my signature that proves i didn't do it. i never had a copy of my contract-until this came up-and then they faxed me one. my wife signed me up and i never went into the office. she came home and stated-i am surprised that they didn't ask me to sign a contract. so therefore we assumed that there wasn't one, until this came up !! james dadeville, AlabamaU.S.A.
Entity: ATLANTA, Georgia
12, Report #160520
Oct 12 2005
02:38 PM ripoff wireless phone rebate scam Internet
I sent the the rebate form in certified mail and record shows they already received it. But they consistantly said they haven't received by an auto-generated email. Ya Brighton, MassachusettsU.S.A.
Entity: Internet
13, Report #273598
Sep 10 2007
08:44 AM
WireFly Bogus Rebate Largo Maryland
Just another ripped off WireFly customer here. Submitted my customer loyalty rebate ontime. There was an error. I called and was told to resubmit with the error corrected and I would get my rebate. Never heard from them again. When I check on line it said: Your rebate claim submission was postmarked more than 210 days after activation or process date. When I called, Andrea said that no I had resubmitted more than 30 days after I received my initial letter saying that I had been rejected. Think I am gonna sue? You betcha! Rippedofinnc Charlotte, North CarolinaU.S.A.
Entity: Largo, Maryland
14, Report #305409
Feb 01 2008
11:10 PM
Vonage charges AFTER cancelling my account Nationwide
I signed up with Vonage a year ago. After a few months, I moved and had no high speed internet connection and no need for the service. On November 8 of last year, I called to cancel the account. The person I spoke with was told all of the information provided above as to why I was cancelling. She did her usual sales pitches, but I refused them all. She told me that I owed nothing on the account, as it was paid in full to date, and it would be cancelled. Plain as day...there would be no new charges, and I was done. That's it. January 9 this year (2008) I received an e-mail stating that a transaction from Vonage couldn't go through. 2 days later I got another one. I e-mailed them back (to save on my cell phone charges) and told them I had cancelled, what the lady had told me, and asked why I was still being charged. I got a response shortly after stating that I had agreed to a free month of service, so the account didn't get cancelled because I didn't call and close it before the free month was over. I never agreed to this, and had been assured it was going to be closed. I am currently disputing this with the company, but I feel that any business that uses these practices to get money needs to be thouroughly investigated. These charges are completely false and I will NOT pay them. Thankfully, the bank account they are trying to charge is an account I closed in December. One thing that may help fix these situations is getting customer service people who KNOW ENGLISH!!!!!!!! Brandi Prescott, ArizonaU.S.A.
Entity: Nationwide
15, Report #306179
Feb 04 2008
08:14 PM
Vonage No One Answers: No Refund Medford Oregon
Vonage said free 30 trial. On the first day I tried to cancel because my local service ended up being being long distance to incoming calls. Plus sounded like air in the lines. It took me many attempted contacts to Vonage; a letter to the B.B.B. and Attorney General to get things settled. It made it even more frustrating to read their dishonest letter which stated I had not tried to work with them. Eventually they did correct the problem, but only after being turned in to B.B.B. and Attorney General. Lsm Medford, OregonU.S.A.
Entity: Medford, Oregon
16, Report #309633
Feb 17 2008
01:09 PM
Embarq Unethical Billing Procedures Overland Park Kansas
I have recently had a terrible experience with Embarq. I tried to make my usual payment of 35.00 on my local service and they refused, saying I now owe them 95.00 dollars because they decided to split my bill on a past due amount. I had already made a payment arrangement earlier to settle this account. To make this worse, they said, well you broke your arrangement. I do not honestly recall this, and I contacted another Embarq agent who proceeded to tell me that no, there's an error here-- you're fine. Just make your regular 35.00 dollar payment. So I did, and I have continued to do so the past 3 months without any phone service termination. Now they decide that they are going to put their foot down and force 95.00 dollars out of me ANYWAY. I will likely lose my service tonight or tomorrow and I am looking for alternate services in my area as I have HAD IT with Embarq. I live in a rural area so unfortunately these big phone companies have a monopoly on the little folks down here. To make it worse-- I am a disabled single mother and the only care provider for my parents-- my father is terminally ill with lung cancer and my mother can barely walk. I am trying to get a note from my physician so that they cannot terminate my service because of medical necessity but have not felt it important thus far as I thought I was just fine. Now I am behind on my long-distance, however I have begun getting harrassing calls from West Asset Management. I am trying to get a better understanding of why I have such a horrendous long distance phone bill but cannot get any cooperation on receiving a print out. Melanie Liverpool, PennsylvaniaU.S.A.
Entity: Overland Park, Kansas
17, Report #231730
Jan 20 2007
09:36 PM
LetsTalk Rebate OK, but phones were defective ripoff Internet
I searched other rip-offs by Let's Talk on this site, only to find problems with their rebates. We did not experience any problems with rebates; in fact they were all received on time. BUT.. We did have problems with the phones (2) delivered with our plans. They worked fine for a few months, but then my husband's phone started to drop calls, not show the number calling him, etc. until he could no longer answer his phone. Since he runs his own business, this started to affect our income - thanks, Let's Talk! I tried to call the customer service department, only to be told that we had overseas phones - whatever THAT means, and that Motorola (the manufacturer) could only maybe, possibly, fix the phone. And this was only a few months after receiving the phone, when it should have been under warranty! When my phone started doing the same thing (i.e. dropping calls, not being able to answer, etc.) I went to the Verizon store nearest us, since we had Verizon service. Thank goodness, VERIZON honored our agreement, replaced BOTH of our phones, no questions asked. They were a GODSEND! We could continue our business, and our contract is now with them. By the way, it looks like they offer the same deal that Let's Talk offered, but at least I can go directly to an actual person at a retail store and get the service I need if anything goes wrong. DON'T bother with a useless service like! Sandra Shorewood, WisconsinU.S.A.
Entity: Internet
18, Report #261509
Jul 17 2007
06:47 PM Rebate Ripoff Internet
I was told by wifefly if I send in my 4th cellphone bill I would receive a 50.00 rebate for both of my cell phones. The bill was sent to them on time, and they also had enough time to process my claim. I call them several times about my rebate and received the run around, just two days ago I receive a email that my claim was process and they had made a internal error, and that I should receive my rebate soon, when I check my e-mail today(07-17-07) my claim was denied. I have call serveral time today did not get an answer. please donot buy anything from this company. Andrea Montgomery, AlabamaU.S.A.
Entity: Internet
19, Report #236278
Feb 18 2007
12:12 AM
LetsTalk ripoff rebate North Richland Hills Texas
I bought two phones through LetsTalk in May 2006. Letstalk was supposed to give me $150 rebate but it has failed to do so so far. I have called them more than 10 times already and every time I have to tell the whole story. They promise me every time to send my rebate within 2-3 weeks but everytime they lie to me and do not send my rebate. They are not professional at all and the customer service is just awful! Alla Atlanta, GeorgiaU.S.A.
Entity: North Richland, Texas
20, Report #65682
Aug 13 2003
01:34 PM
Southwestern Bell ripoff Houston Texas
Fradulent and Misleading Billing I have recently become a victim of companies trying to mislead customers and charge enormous money. Southwestern bell phone company ripped me off by sending me 730$ bill for just 2 calls to India. This story begins when SBC one day out of the blue sent me a bill around 100$ for adding some extra features on my account ..which I NEVER EVER asked for. My regular basic SBC local bill every month is always around $25/pm. I called them back to get this error rectified and they admitted making that mistake and removed those features from my account. No sooner had I got out of this mess.. the representative I was talking to put me a in bigger mess. My long distance (including International) carrier at the time was ATT to which I was paying 42c/min for calls to India. This represenative (wish I knew his name)spoke a clean white lie and tells me that did you know that ATT was charging me 5$/pm for in state long distance calls. I told him that I wasn't aware of it and that I dont make any in state long distance calls from land line because I use my cell phone for that. (ATT denied making that charge). He said that he could offer me the in state long distance for no monthly charge as against 5$ by ATT. And I agreed because I thought its better than paying monthly charge 5$ to ATT for something that I don't even use. Little did I know that by doing so I was changing my long distance carrier from ATT to SBC and that it would knock off my international plan with ATT. That representative did not want to inform me of the same. I am sure he would have shouted that out and loud it were knocking off my SBC international plan. Satisfied that I had settled the error they made earlier I hung up the phone. A few days later I made two phone calls to India one for about 1.5 hrs and the other one for about a 15 mins. Few days later I recieve this bill from SBC for about $730 as they charged me for calls to India at the rate $4/per min as my regular international plan of 42cents/per min had been knocked off without my knowledge. Till this date I have been trying to settle this issue with them but of no help. They are extremely adamant and unwilling to help. They have reported my non payment of the bill to the credit bureau and it is reflecting very badly on credit report. I have offered them to pay the bill at the SBC international rate of 55 cents/permin compared to 42cents/min for ATT, but they don't seem to interested. I am under no circumstances ready to pay 730$ for 2 calls as I feel I have been awfully cheated and mislead. Unfortunately I would have to file a lawsuit against the company if they do not settle this. Lalita houston, TexasU.S.A.
Entity: Houston, Texas
21, Report #67964
Oct 01 2003
04:41 AM
Integretel payphone ripoff $20 phone call Internet
Charges for calls from a local payphone billed at $21.59 for 4 minutes plus a universal service fund fee of $3.23. Billing from Integretel totals $179.30 during one billing period. The previous month included charges of over $50.00 when I called they credited my account $41.30. How many don't call and keep Integretel rolling by paying the bill without questioning the charges? Everyone needs to review their bills and stop this kind of scam from continuing. Stephanie Oceanside, CaliforniaU.S.A.
Entity: Internet
22, Report #109517
Sep 21 2004
08:55 PM
Integretel - Corporatedevelopment ripoff California
I been charged on my phone for website services which I never asked for the total bill is 137.05. What is really odd during the time this was suppose to happen i was not even in town. I can prove it. I will be filing with the Att. General, FTC, and PUC in california. This is a total ripoff and i am not paying this bill. Since they claim this is for website services then there must be a domain that goes with them which of course is not on the bill. Bill Sacramento, CaliforniaU.S.A.
Entity: Nationwide
23, Report #88387
Apr 20 2004
08:44 PM
Vonage ripoff Edison New Jersey
I have three lines with Vonage, two are perfect - the number transfer was terrific. The third has been in number transfer hell for three months. The ladies at the number transfer department have stopped taking my calls and emails. I want to use this service, but the customer service is horrible. Jamy Orlando, FloridaU.S.A.
Entity: Edison, New Jersey
24, Report #108283
Sep 14 2004
06:15 AM
Trac Fone ripoff Internet Nationwide
I was a trac fone user for years. My battery died and I had to purchase a new phone. I have spent 9 days and 10 hrs on the phone trying to get my phone activated to no avail. I have been disconnected 7 times and lied to many times by the tech service (someplace in India) and their final decision was that I could send them the phone at my expense and maybe they could get it to work. From my experience with them if I send in the phone that will be the last I hear of them. I asked for a refund of the cost of the phone and my 100 minutes of airtime but of course that is against their policy. Their web site does not respond at all. John Matamoras, PennsylvaniaU.S.A.
Entity: Internet
25, Report #109752
Sep 23 2004
08:47 AM
Cingular Wireless ripoff Orlando Internet
September 23, 2004 Summary I am in receipt of a letter from Lisa Brown. She refuses to give me a credit for the two disconnect fees charged due to their mistake of sending the bill to the wrong address and for the three weeks we had no service due to their putting restrictions on our service. I would like the BBB to retain my complaint for 3 years. I intend to file multiple complaints in every city to notify every BBB and consequently as many people as I can about this reprehensible company and their illegal tactics. I intend to take Cingular to small claims court in the middle of October when I return to Florida. Thank you. Details My service was disconnected because we didn't receive a bill. When my wife called Cingular they stated the bill had been returned to them. So she mailed a payment without a bill. In the three years she has done business with cingular, she has never been late. The payment arrived on July 5th but was due on June 29th as the bill had been sent by Cingular to the wrong address. This was verified by a Cingular representative. On July 4th, the phones were disconnected. The phones remained disconnected for a period of two weeks (wife) and three (mine) weeks. During all this time, there was no service to either phone. I called Cingular and they made every type of excuse and lie such as the phone is broken, it needs a new simm card, your not in our calling area etc. I requested a credit and they denied it. Now they say they want two reconnect fees, which is ridiculous. My wife's phone was disconnected for 2 weeks after they received payment (we share the account. However, the phone worked fine until they shut it off. Finally, I spoke with a fellow who identified himself as Christopher Ingram on July 7th. He admitted the phone 'has restrictions barring all outside calls' which is what I truly believed from the get go. He said he took it off. Then I requested a credit for the 3 weeks since I have had no service and he said sorry, you have to pay. Why should I have to pay when I have received nothing - no service? They are just thieves and bullies. Furthermore, now when I tried, it's back to no service so obviously he got pissed off and put it back to restriction mode barring all service when I complained and threatened to file a complaint. I am so fed up with this rip off company; please help me with our account (phone number (407) 443-9976 and (407) 765-7561). I received the new bill and they are charging us $78.88 for two reconnect fees plus taxes. My wife called for several days and spoke with someone named Cesar Davila who jerked her around. I called on 8-4-04 and requested a credit for the reconnect fees. I spoke with Marsha Patrick and explained to her that the bill was sent to the wrong address, that they admitted this, that my wife sent another payment in, that it was received 5 days after the bill due date, and that there were two reconnect fees (for one account) and that I wanted a credit. She said she couldn't do it. I said you mean you wouldn't do it not couldn't do it. I said you have the opportunity to fix this problem or escalate it' and she chose to escalate it. I spoke to someone identifying herself as Sharon Lason (a supervisor). I again explained the entire story and she said also she couldn't waive the two disconnect fees. So I told her I would file complaints with the public service commission. I spoke with the office of the president of Cingular with a lady named Lisa Brown. I explained to her that my service had been disconnected due to a mistake on the part of Cingular. That the representative from Cingular had admitted that the bill had been returned and that is why we hadn't paid. Furthermore, they stated that the money took them 2 weeks to receive, which is ridiculous. More likely, they received it and misplaced it or did nothing with it. I told her I wanted the two outrageous reconnect fees waived and credit for the 3 weeks without service. She said she'd review the account. Later on she called back and claimed that we had been late in April. This is untrue as my wife has been consistently on time with her payments (remember we're talking about my wife's account, not mine). I told her I would continue to file complaints until the problem was resolved to my satisfaction. Apparently, both she and Cingular don't care. The next time they disconnect the phone when I don't pay this rip off bill, as far as I'm concerned the contract is terminated. Please help us resolve this nightmare, from this horrible rip off company. Thank you. Henry orlando, FloridaU.S.A.
Entity: Orlando, Internet

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