Comcast Cable Experience as a Comcast Customer Philadelphia Pennsylvania
I'm reporting only facts.
I signed up for service and the installation wasn't for two weeks. I specifically asked when the billing would start, and was told it wouldn't be until installation. I'm anal about that stuff and asked multiple times. But when I got the first bill for the partial month's service, I was billed from the day I placed the order. UH OH, A COMCAST ERROR!!! I told them about it and they refunded me for the period when there was no service.
On the same initial phone call, I stressed that I only wanted the $99/month triple play, i.e. i only wanted the service that would cost $99/month. The first bill mailed for a full month's service was $129, and when I called to find out why, I was told I was signed up for the premium package with more channels. UH OH, A COMCAST ERROR!!! They refunded me for the extra charge for that month and the partial month prior to that.
Eventually I decided I didn't need the triple play, so I canceled the phone. Comcast originally provided a device that was the cable modem and phone hookup, but since I didn't need the phone and already had the cable modem, I returned the equipment. I went to the local Comcast (and humorously, it had more security that any bank or govt office I've seen) and dropped off the equipment. They gave me a receipt that I fortunately saved. I thought all was well, but two weeks later my service was suddenly terminated. I called up to find out why and was told they never received the equipment. UH OH, A COMCAST ERROR!!! I was really ticked at this point and said I won't provide the receipt. Their response was that they'd have to file an internal investigation to see if the equipment arrived at their warehouse, and if it didn't, they would hold me responsible. I threatened to cancel service, and they gave me one month free service and I just took the receipt to the local office to avoid a further headache.
The point is, honest mistakes shouldn't be in anyone's favor on average. However, all the mistakes with Comcast were in their favor, and if I was stupid and didn't question them, I would've ended up paying extra. I'm planning to go with Verizon once my special ends this month.