Wonder Hearing Aid Company added an upgrade charge to purchase of hearing aid. Plus the thing broke in less than a month. Las Vegas Nevada
On January 13, 2017 I recieved a hearing aid from Wonder Hearing aid I had purchased thru the internet. I purchased this from an add on Facebook listing a hearing aid (amplifier) for $19.95 special deal. I ordered one on line. When I looked at my credit card history, the $19.95 listing was their plus an upgrade for $58.85. When purchasing this unit, I recall nothing about an upgrade or a final bill of almost $80.00. they also sold me some type of buying service for $5.00 a month that i did not request. I called the company and they cancelled this part of the purchase.I started using the unit of Jan. 14 and it worked as I expected for a hearing amplifier. Then on Mon. January 6, the unit started squeeling when I turned it on. It had not done this before unless the mic was too close to the speaker. I tried ever poition and it still squeeled. The next day, I tried it again with same results. I have a temporary hearing problem so I had my wife call the company and they said it should not do that and there was not warranty. I admit I had not read the terms and conditions. And apparently there is not warranty, which I can accept. Although that is a poor way for a company to do business and I would never recommend them to anyone. The main complaint is why was I charged an upgrade fee. I am sure they slipped it in when filling out the order for the unit, but I was never given a final cost before I hit submit, which should be illegal.