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1, Report #754542
Jul 18 2011
02:08 PM
X-press Van Lines Fraud! Internet
My move was supposed to be on 6/30/2011. I got a quote from Jennifer 2 weeks before that date for 1070 dollars and was told to contact her 24 hours before the planned date to give her the final list so I can get the final price. I paid the 200 dollars deposit and called her 4 days before the moving date 6/30 to give her the final number of boxes and items. She told me the dispatcher would call me 48 hours before the move to give me the details and timing of the arrival. He didn't call me and on 6/29 I called her and she told me he would call me around 6 pm but he again didn't call! I called her at 6:30 pm and she connected me with a disrespectful person called Sergio (supposedly the manager per him) who told me there were no trucks available and I had to wait till 7/1 (No apology or explanation. when I told him they should have contacted me earlier especially as I planned for the water, internet and electricity to be off on that day he told me with complete disregard 7/1 or pick another company!. I had no choice but to agree and he said he would call me next day to inform me about the details. He again didn't call and from 2-6 pm next day his phone was an answering machine. When I finally got a hold of somebody at his extension (7106) around 6:30 pm, the guy (with no proper manners, communications or english!) told me that Sergio had left for the day and  the truck was in the shop and I am quoting: No move for you tomorrow, no move May be on sunday or sometimes next week. It was Thursday and the 4th of July weekend and holiday and I had to evacuate the apt on friday. The guy was so rude that he hung up on me and refused to pick up again. Next morning I called this Sergio and when I told him it was me he cheekly said How can I help you. I told him I was still waiting for the truck and he said Yes, the truck was supposed to arrive today and the manager called you yesterday to inform you about that and you threatened him with lawyers so the move was cancelled!). I wished he was in front of me to puke on his lying face! The move never happened and I ended up renting a penske truck that day and doing the move myself (I was fortunate to find a truck on the same day!).You can go to Mymovingreview.com and Moverreviews.com to see similar complaints. This company is a scam and they only have 1 truck. You can actually go to Department of Transportation (section: Complaints) and see how many complaint was filed against this unprofessional company! You can also review the complaint at BBB!
Entity: , Internet
2, Report #735053
May 31 2011
08:57 AM
X-Press Van Lines UP-CHARGED my move by $1025 even after having binding contract!! Internet, Internet
Customer service rep from X-Press Van Lines, Jennifer, gave me a binding quote on May 18th, 2011 of $1174.00 for a move from ATL to NYC on May 20th.   Upon arrival of movers (7 hours late and after business hours) they started packing items in larger boxes that were on my inventory list and then charged me for this packaging and the additional space it took up. For instance and 1ft by 2ft hamper he put in a HUGE wardrobe box that could've fit at least 10 hampers in it.  They charged me $50 for THIS box!  They also packed my furniture in plastic wrap even though I stated it only needed to be in the blankets they provided and that Jennifer told me they would pack it in. They did not tell me there was a charge for this either (found out it was $40 per piece) and just said this is how we wrap the furniture.  Again- I stated I did not need this service to the driver over and over. They created a $318.00 charge for their packing service and then an additional $800+ for space the new items took up.   Because the move was on a Friday night (they left at 11pm) and also left a mess and my basement door wide open, I could not call the company to make a formal complaint.  I wrote on the invoice that I did not approve of the charges. The driver continuously called me Sunday night until 9:30 pm stating if I didn't have the money on Monday that I would not get my things and he would then charge me $175.00 non deliver fee. I spoke to the company direct and they only gave me a $250 credit and said too bad...if you don't pay you will not get your items. I spoke to Sergio at X-Press Van Lines on Monday, May 23rd who seemed to be rational about this and said he wanted to help me, but after the actual move, he would not return my calls. They made me pay $1245 on credit card and $600 CASH to driver to get my items. The assistant driver TOLD me to file a complaint against the company and driver because he heard me specifically state I did not want him to do the services and showed him my packing list where I had already paid for the items he was repacking.  The mover was from Great American Moving DOT 1356253,  ICC MC 520291. 
Entity: Internet, Internet
3, Report #1337139
Nov 08 2016
09:08 AM
New Amsterdam Van Lines Movers Choice Van Lines Penske Van Lines Dala Trucking 1 big scam scam company's Queens NY Internet
Agreed upon deal was a pickup from 8-10am and delivery same day late afternoon. Pickup did not take place until 12:30pm. 6 hours after pickup, no delivery and no call from movers. Upon MULTIPLE calls to the drivers and company, it was discovered the drivers decided, on their own, to change the plan and do another delivery in a different state and would not be able to make our delivery as promised. We were THEN promised delivery first thing the following morning. We called the following morning at 10am, 11am, and 12pm, leaving multiple voicemails (again) with no return call or update on delivery. Finally got through, and after investigating, the updated excuse was the truck broke down. Was then guaranteed delivery by 4-6pm at the latest. At 6pm, they timetable changed 7-8pm. Finally, they showed at 9:15pm. Upon arrival the drive requested an additional $400 in “fees” or he was taking the furniture back. I guess they can charge whatever they want upon delivery and say the same thing. Is it possible to give zero stars for Professionalism? Realized after the fact that this company is the same as Movers Choice Van Lines and Penske Van Lines and Dala Trucking. Do your research people. They use fancy Times Square addresses but after researching they are based out of a office in Queens in Jamaica. Every red flag needed is here. Do not use. Buyer BEWARE!!!!
Entity: Internet
4, Report #1293
Feb 20 2000
12:00 AM
Universal Van Lines - Phoenix, AZ
We had thousands of dollars of damages and 'lost' items and incurred expenses when Universal Van Lines of Phoenix, Arizona moved our household goods to our new residence. One of the 'lost' items was a Craftsman toolbox with over $700 worth of Craftsman tools. Our refrigerator, barely a year old, had numerous scratches and dents and our electronic piano and carved hope chest was dented and gouged. Other items that were 'missing'include a desert bicycle, part to a weight bench, chairs and bed rails. I consider these items to be stolen by Universal Van Lines as they stated on at least two occasions that the toolbox and other items had be located and were en route to our new home. Universal Van Lines also damaged the headliner on my car during transport and it now has numerous scratches and gouges. The BBB and the Attorney General's offices in Phoenix, AZ have been contacted about these issues. To the best of my knowledge, Universal Van Lines still has an 'Unsatifactory' rating with the BBB. I did attempt to resolve this thru the NW Phoenix Justice Small Claims Court but, did have to withdraw my complaint due to the poor medical status of my mom. Requests for a continuance or for a telephonic hearing were denied.
Entity: Phoenix, Arizona
5, Report #1302514
Apr 28 2016
06:57 PM
proud american van lines charged $1000 over original quote destroyed a #4000 john deere x 300 riding mower and a 60 inch big srceen sharp high def tv toledo Ohio
my wife and i hired proud american van lines to move use from maryland to floridai checked around for the best price and what i thought was good service but i didn't at all get that.we were quoted a price for what they called a piggy back with no hiding fee's they loaded and reboxed stuff we already had done and they told me it was company policy to use thier boxes what a lie 'they ask when do you want your delivery this was on the 1st of jan i said we would like to have it by aleast the 3rd or 4th but it never happened they took our load to philly went through our belonging's bust my 60 inch tv rolled my john deere x 300 off the truck broke and stold numeress item's my leather's were in air tight plastic cloth's storage but ended up on the floor of the trailer. when i finally got our stuff arounf 4 weeks after the due date and started unloading the mover's were throwing our stuff around like they didn't care 'after seeing my tractor and my big screen tv destroyed i was devastated plus everything eles that was missing our broke i knew then that these people did not care at all 'my wife and i filed a claim for the limit which they said was $10,000 after 3 month's they finally emailed us an answer about what they came up with to cover the damage and it was only$68.00that was a slap in the face after what they put use through and distroyed lost or what ever excuse they have i dinied would not sign it sound's and look's like insurance fraud to me if i had it to do over i would strap it on my back first NEVER USE PROUD AMERICAN VAN LINE'S THEY ARE RIPPOFF'S.I hope a lawyer that does not like this kind of stuff happening to good hard working honest people see's this and help's us out $10,000 is not even enough to pay for what we have been through and lost because of a bunch of insuranse scaming rippoff's.
Entity: toledo, Ohio
6, Report #1249467
Aug 18 2015
10:11 PM
Heartland Van Lines (aka Trans Van Lines or Avis Van Lines); Classic Van Lines; Orange Van Lines Dishonest and incompetent moving companies Glendale Heights Illinois
My wife and I chose to move with Heartland Van Lines in June of 2015.  The purpose of writing this review is to save others from experiencing what we did during our move.  We STRONGLY DISCOURAGE  anyone from booking a move with the following companies: HEARTLAND VAN LINES (also known as TRANS VAN LINES, or AVIS VAN LINES) CLASSIC VAN LINES ORANGE VAN LINES Further, you will want to AVOID doing business with the following agents/dispatchers: Avi(HEARTLAND VAN LINES) Avi seems to be the owner of Heartland Van Lines, though he denied this when I asked him about it.  The owner is listed as “Aviad Lankri” online. Jay Mitchell(HEARTLAND VAN LINES) – 312-690-4144 Isaac (CLASSIC VAN LINES) – 818-725-1225, 214-774-4636 Lior (ORANGE VAN LINES)   My wife and I were convinced to contract Heartland Van Lines for our Michigan to California move by an agent named Jay Mitchell.  Jay was very friendly, helpful, assuring, and responsive as we discussed the move, and the price offered was lower than other options that we found.  We briefly researched Heartland Van Lines, and found that they had an A+ rating with the Better Business Bureau.  We felt this was the company for us. Concerns began to surface as the pick-up day approached.  We were given a three-day pick up window, and promised that the driver would call us 48 hours prior to his arrival to let us know when he would be coming.  We received a call just after 3 PM on Sunday afternoon, June 21, from a driver who informed us that he would be arriving for the pick up at 8 AM on Monday morning, which was only a 17 hour notice.  Not a big deal, but the 48 hour notice as promised would have been appreciated so that we could plan accordingly. When the driver arrived, we were surprised to learn that he was driving for Classic Van Lines rather than Heartland Van Lines.  Heartland had subcontracted the job without our permission, and without letting us know.  The crew from Classic then informed us that we would be charged an additional $125 for packaging materials, even though Jay Mitchell had promised us that we would not be charged for any of these types of items.  We attempted to contact Jay, but were not able to reach him.  We told the movers from Classic what our arrangement with Jay had been, but they did not care.  They became increasingly rude as the pick-up job progressed, blatantly ignoring general conversation and move-related questions.  Once the truck had been loaded, they provided a number of documents that needed to be signed.  They refused to provide carbon copies of some of them, and were very impatient with my wife as she took pictures of all documents that we were signing.  It was also very difficult to obtain credit card fee information from them, though they had the document in their truck.  The positive feeling that we had about signing with this moving company was quickly diminishing. In the following days we called and e-mailed our agent from Heartland, Jay Mitchell, multiple times but with no response.  I called Heartland’s general number to inquire about Jay, and was told that he had experienced a death in the family, but would be back to the office soon.  At this point I was transferred to Avi, who said that he could answer any questions that I had.  I let him know about the additional packaging charges and the rude movers from Classic.  He offered an insincere apology and informed me that he couldn’t do anything about the packaging charges.  I asked when Jay would be back, and was told “soon.”  I continued calling and speaking with Heartland’s secretaries and Avi, who assured me Jay would be back “soon” or “tomorrow.”  On Thursday afternoon of the same week, Avi informed me on the phone that he “just checked, and Jay is no longer with the company.”  I asked him what had happened, and he said that he had no idea.  He let me know that from this point forward, he would be handling our move.  Within 20 minutes of receiving this update from Avi, I received a call on my cell phone from none other than Jay Mitchell.  He apologized that he had been dealing with some personal things, and wanted an update on how the move was going.  I let him know about the concerns and the additional packaging charges, but did not tell him that Avi had just told me that Jay didn’t work for Heartland any longer.  Jay said that he was surprised that Classic performed the pick-up rather than Heartland, and that he would work on getting the packaging charges removed right away.  Now we were obviously suspicious about what was going on with Heartland. As the next few days passed and I did not hear back from Jay, I decided it was time to contact Heartland again.  I tried to reach Jay by phone and e-mail, but was unsuccessful.  The secretary told me that he was out of the office and wasn’t sure when he would be back.  I was again transferred to Avi, who wanted to know what date we would be available in California for our things to be delivered.  I asked him how long it would take for the delivery to occur after our first available date, as Jay had told me the window would be 7-10 days.  On this occasion, Avi told me that he thought it could be up to 14-17 business days, but he would have to check to know for sure.  I asked him again shortly thereafter, and he said that it could actually be up 21 business days.  This large timeframe forced my wife and I to rethink other travel plans that we had, so that we could be available by July 13 in California, as we would be beginning work/school at the beginning of August. Having arrived in California by July 13, we settled in to wait for our delivery.  By the end of the week, the dispatch department for Classic Van Lines informed us that our delivery would occur on either July 26 or 27.  My wife and I decided to take a small road trip the week of the 19th, returning to our new home on the 26th for the delivery.  The week of the 26th is when things really got frustrating. As the week began, dispatch began seeming less certain of when our delivery would arrive.  Additional frustrations resulted from the ineptitude and irresponsibility of Classic’s dispatch department as they were uncertain of where our delivery was, and would say that they would contact the driver and call us back.  Never once did they actually return one of these calls.  They began to slowly push back our delivery date, one day at a time.  It became a pattern that they would inform us the delivery would occur “tomorrow.”  We were basically stuck at our house during this time with an air mattress, camping chairs, and a card table for furniture. On Wednesday, we were put in touch with a dispatcher named Isaac, who told us that he would now be handling our move.  Isaac let us know that the delivery should occur on Thursday, but if not it would certainly be Friday.  We let him know (we had already informed both Classic and Heartland Van Lines) that we would not be available for Saturday deliveries for religious reasons, and that I was leaving for a business trip on Sunday, so a delivery by Friday was important to us.  He assured us that this would occur. On Thursday, I was able to get in touch with the driver of the truck that was carrying our things.  He told me that he would make the delivery on Friday, as he just had 1-2 deliveries in Los Angeles and San Diego, and then was coming to our house.  I let him know of the importance of his arrival by Friday, and we left it at that.  I called him a couple of times on Friday for status updates, at which time he told that he still had four more deliveries to do before ours.  I called him again on Friday evening to remind him again that we were not available to receive our things or discuss the move until Saturday night for religious reasons, which was the third time that I had told him about this.  I told him that I would contact him Saturday night, and that we would be available early Sunday morning for the delivery. As my wife and I were in church on Saturday morning, we received three consecutive calls from the driver as he wanted to make the delivery, despite my careful reiterations to him and his company that we were not available during this time.  I sent him a text saying that I would call him that night, to which he responded that he wanted to do the delivery after 8 PM.  I told him that would be okay. We called the driver around 8:30 PM to check on his progress, and he said that he would be arriving at our house in an hour or so.  Around 10:30 PM, we received a call from the driver who was very surprised to have learned that we live in Loma Linda, CA, not Santa Monica.  Apparently there had been a mix-up between dispatch and the driver, and he was about 100 miles away from our house.  The driver then informed us that he couldn’t make the delivery that night, and that dispatch would have to figure it out in the morning.  The driver was apologetic and stated that he believed we should receive a discount for our trouble. We woke up early Sunday morning to begin calling our dispatcher, Isaac.  He finally answered his phone after we blocked our number from showing up on his Caller ID.  He told us that the delivery would occur that day (which it did), but it was too late for me to get the things that I needed before my business trip.  Isaac also apologized and accepted some blame, also indicating that we perhaps we should get a refund.  I requested him to send me an e-mail stating that we should be entitled to a refund, and to arrange a discount before we paid the remainder of our balance to the drivers when they made the delivery.  He said that he couldn’t do that, and that he would have the office send me such an e-mail.  I told him that I didn’t believe him, and of course, the office never contacted me. The delivery finally arrived very late on Sunday night.  As I was now gone on a business trip, my wife asked the drivers to call their manager to request a discount.  She spoke with a man named Lior who was extremely rude, even telling my wife that she has problems, and that he was “done with her.”  We paid the remainder of our balance due, and the delivery went smoothly for the most part.  The drivers did break some large glass item in the driveway, which they failed to tell my wife about.  She had heard the crash so she investigated after they left, and ended up cleaning up glass in the dark for about half an hour at 2 A.M.
Entity: Glendale Heights, Illinois
7, Report #770710
Sep 12 2011
04:27 PM
XPRESS Vanlines Sergio Sanchez Non-delivery of shipment/No contact regarding shipment Davies, Florida
X-press Vanlines picked up my shipment of personal goods and promised to deliver to another state by agreed upon date. The delivery date passed. They did not and would not give any specifics regrading whereabouts or delivery.After I called several times regarding my delivery and whereabouts of belongings, they gave me two bogus drivers numbers to call to locate my belongings. They have not given me any concrete information as to delivery date or whereabouts of belongings. When confronted about specifics regarding delivery and whereabouts, Sergio Sanchez the X-Press Vanlines dispatcher became hostel and hung up on me.It has been over 45 days since I saw my belongings. I have no idea when they will arrive or if they ever will.
Entity: Davies, Florida
8, Report #174095
Jan 31 2006
02:04 PM
Rebel Van Lines - Bekins Van Lines - Pacific Storage Grand Theft by Moving Company ripoff Compton California
Contracted moving through Pacific Storage sub contractor of Bekins Van Lines who sub contracted out to Rebel Moving/Van Lines to pack and crate my belongs for shipment overseas. June 3, 2005 3 men showed up 2 hours late and the lead man was shown what was to be moved. 99% of items were already packed. Their job was to move furniture and boxes into crates for shipment. I pointed out and told the lead person the areas not to be packed or entered into. This main area was the dressing area of the small 2 beddroom apartment I lived alone in. I had been up all night prior boxing and taking apart items. I removed the jewelry I wore everyday and placed them in a cabinet on the wall in the dressing area. These items were a 1 caret diamond ring, a smaller diamond pinkie ring and 2 bracelets; one containing approx. 14 small diamonds. This wall cabinet was not in the bedroom area and had to be walked into deliberately as well as a cabinet door opened to take another piece of jewelry, a diamond pendant and choker neckless. The other items were sitting on the shelf, but again out of direct view. The men arrived late and without any tools to disasemble my furniture with. I was in the apartment packing items they refused to pack the entire time. This apartment was 1000 square foot. I also had my digital camera sitting on the kitchen counter amoung various other items. The men were there for approximately 5 hours. When they left I immediately left for work, locking the apartment up. The next morning when I awoke around 7 a.m. I went to put on my jewelry only to realize the items missing. I immediately phoned the police. They arrived and made a report noting that this was not a breakin but Grand Theft and at the same conclusion I made, by the movers. These were the only items stolen. I phoned the moving company immediately and was told they were closed but dispatcher would contact the men. Monday morning I contacted the moving company and personally went to their facility. After personal conversation with owner, Bill Greek, I was told that they would talk to the men again, as they had denied the theft, but no further action would be taken. they brought out my crates and they were opened. It was noted that I had personally packed almost all the boxes but the one that they had packed, movers, was opened and gone through. They wanted proof that the items were not mistakenly packed. The movers had done a terrible job at packing and many items were left even those tagged and inventoried. Rebel had new men come out and pack the balance of my items. At the request of Bekins corporate, I had been talking to them since Rebel Van Lines refused to offer any assistance or settle, I wait until my items arrived from shipping to go through them all and make sure they items were not misplaced. Of course this was a joke as the items were not to be packed and in an area off limits to the movers. I was personally taking my jewelry with me and wearing the items I wore daily. The camera was also being personally taken on the plane. The total for the stolen items was over $10,000.00 Bekins, Rebel as well as Pacific Storage has offered no assistance. I was contacted a few days later with the total weight of my shipment and given a quote. I agreed and attempted to give Pacific Storage my payment information. A few days later I was able to talk to the agent who finally got my payment confirmed. Through miscommunication and non returned phone calls by them, I learned that my items sat without being loaded onto a carrier for shipment. They offered no excuse for this delay. In fact, they did not ship my things until the day I left, June 25, 2005. We had it planned that my shipemnt would arrive shortly after I did. My shipment was not shipped for 3 weeks. This caused hardship and stress as I had everything I owned being shipped and planned on the arrival of my possessions to set up housekeeping with. My possessions when unpacked by receiving moving company had me personally there as they opened crates. Many boxes were crushed under the weight of what was piled on top of them. Several pieces of furniture were not packed but pushed into open spaces with no padding, thus chipped. The receiving movers were shocked and surprised at how my possessions were shipped and stacked. I filed a complaint and a list of broken and damaged items but have never received any communication or settlement. To this day and numerous phone calls to Bekins & Pacific Storage,I have been told that I have no proof that this theft occured and they would no longer discuss the matter. The men are still employed with Rebel Van Lines and I was told that they would not fire them because it would leave them short handed and they did deny the theft. I have proof that these items were owned by me and I no longer have them, as of June 3, 2005. I also have a Police Report. I was also told that Rebel Van Lines was a member of the BBB when I was there personally and have found out in filing a complaint that they are not. They also told me that they have had no complaints about them and the men had over 20 years combined employment history. They will not take responsibility for any wrong doing or offer any settlement. They have refused any further communication. I want this theft known to the public and to be aware of movers. I am searching for an attorney who would go after this theft with as much passion as I have that this was totally wrong and should not happen to anyone and that thieves are allowed to go into homes and steal go unpunished. I will not go away nor allow this to happen to another unsuspecting person. Bekins contracts to companies that employ theives. Christine Kihei, HawaiiU.S.A. STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for! Click here to read other Rip Off Report list of other Moving Companies Click here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer
Entity: Compton, California
9, Report #210532
Sep 12 2006
07:20 AM
AAA Countrywide Van Lines - Countrywide Van Lines Extortion for moving, stolen personal property ripoff Brooklyn New York
Tom, our sales representative, was very friendly when we spoke with him as we were comparing costs for our move from Boston to Washington, D.C. Behind his sales facade, everything that happened to us during our move was violating and unfair. Please stay away from this company. We informed Tom that we lived on a 4th Floor walkup in Boston and would need 3 months storage over the summer. He ensured us that all of this would be covered in the set fee, based on the weight of our goods. When our movers arrived in Boston, they promptly asked where the elevator was located. Upon hearing that there was no elevator (as we had verified twice with Tom), they became very upset and called the company on the phone. Of the two movers, both Russian, one spoke little English and the other was the business guy. They came up to our apartment about an hour later, and then the business guy declared within one minute that we had underestimated the amount of goods that we had to move, and that we would have to pay an additional amount based on the cubic feet we would be storing. When we challenged his estimate, he said that he was the one who made the determination, and that we could either pay more or they wouldn't move us. He did give us the choice of paying $500 officially (the company way, as he put it) or $300 cash (his way), directly to him. He refused to sign a paper indicating that we were paying the additional amount. Having to leave the next day, we (foolishly) paid the $300. The movers, again Russian with a business guy and a guy who spoke little English, arrived 3 hours late when delivering our furniture in D.C. That didn't stop them from immediately trying to negotiate a big tip upon delivery (before they had moved anything - again claiming that going up one flight of stairs was extra), or trying to charge us an additional $170 for storage. Luckily, we had a signed contract indicating that storage was included, and called the police when they attempted to hold our belongings in the truck before securing additional payment from us. The central office agreed to charge us what they had actually agreed to previously, and the movers began to deliver our belongings as the police arrived. As we unpacked, we not only found that several items were broken (including an entire box of dishes) or seriously damaged, including an antique wooden desk that had not been wrapped at all, but that a DVD player and digital phone had been stolen. Other items were moved into those boxes to make us forget about the items, and the boxes were re-taped shut. A backgammon set not belonging to us was placed in a box where the phone had been. Of course, this means that our movers had likely sorted through a good deal of our boxes to see where the stealable/saleable merchandise was. The loss of the electronics was bad, but the sense of violation and thought of how much more could have been lost was much worse When I called Tom to complain about the theft, he promptly cut me off his line, oddly having much less patience and good humor than he did at the beginning of our move. I wrote a letter to the head of sales but have little hope of recovering any of our losses. The company is good at paying attention when it counts, and then using their leverage to their fullest advantage against their customers. I would avoid them at all costs. Mark Somerville, MassachusettsU.S.A.
Entity: Brooklyn, New York
10, Report #316835
Mar 11 2008
10:26 AM
Trans United Van Lines Elbaz Van Lines Would not recommend to my worst enemy Pacoima California
In August I moved from Washington to Ohio. They were two days late picking up my belongings and the estimate was off so I had to pay an additional $200 on the spot in addition to a long carry that was unjustified. My belongings were not delivered until the beginning of October and at one point, the company didn't even know where they were when I called to inquire about estimated delivery. Upon delivery, every single piece of furniture was damaged - from rips and tears to total destruction of 4 book cases. I filed a damage claim and have not heard back yet. When I called to follow up, the number had been disconnected. The total cost of the move was around $3000 and the estimated damage costs were $2500. Ali Dublin, OhioU.S.A.
Entity: Pacoima, California
11, Report #496316
Sep 17 2009
09:52 AM
Rebel Van Lines - Bekins Van Lines - Pacific Storage Theft of household goods Compton, California
Only four out of the five 197 cu ft crates was delivered to me. They stole the crate with all of the expenseive items and some sentimental items. They will not respond to my emails. I had given the movers a piece of furntiure I no longer wanted with a value of $900.  I would like to talk to Christie from Hawaii and find out the names of the guys her packed her. Andrew, Joe, Roosevelt and one more I can't remember. Were these the same guys? I will be taking a lawyer against them personally and the company.  
Entity: Compton, California
12, Report #467433
Jul 08 2009
10:40 AM
Premiere Van Lines, American Express Van Lines Doubled guaranteed estimate; delivery nightmare Miami Florida
Premiere Van Lines/American Express Van Lines, who I'm told are owned by brothers, were terrible scam artists. They made me fill out an inventory and update it periodically; in the end, it made no difference because they almost doubled the guaranteed price. When I refused to sign, the driver threatened to take off with my possessions. They were LATE arriving, LATE delivering, impossible to get in touch with during the time my things were on their trucks, and delivered MANY damaged good. DO NOT even consider using these companies.... ANYONE would be better! Karen Ventnor, New JerseyU.S.A.
Entity: Miami, Florida
13, Report #1071869
Jul 31 2013
04:44 PM
Allegiant Van Lines Alliance Van Lines, Countrywide Van Lines, Northern Van Lines SCAM COMPANY DO NOT USE Eugene Oregon
SCAM COMPANY, STAY AWAY......Allegiant Van Lines has been served a cease and desist by the Federal Motor Carrier Safety Administration on 7-29-13.  I'm trying to prevent anyone else from getting ripped off by this company. I have been working w/ the Fed's since March 2013 to take this company down and we're almost there.  When I started this campaign back in March, Allegiant had 3 registered complaints w/ the FMCSA, they now have 41 !!!  Please contact http://fmcsa.dot.gov right away to verify this information and remove them from your site or post this for others to view. Please contact me a (((email redacted))) if you need.  Thank you in advance for your cooperation in this matter.PROUD MOM OF A MARINE SGT & NAVY PETTY OFFICER 2ND CLASS
Entity: Eugene, Oregon
14, Report #383724
Oct 22 2008
10:34 AM
Atlast Van Lines, Inc., University Van Lines Will not deliver when promised. Evansville Indiana
I wanted to file complaint with Atlas Van Lines, US DOT No. 125550, as we have been having issues in getting our shipment. Our stuff was picked up in NJ on October 3rd and was to be delieverd to San Diego no later than October 22nd. We were promised today, Oct 22nd, as the delivery date when we called last week and when I called today to try to get a time estimate for delivery, I was told that our stuff is still sitting in NJ and they cannot provide us with a delivery estimate. We have tried calling the company directly, only to be transferred from person to person. We have been waiting for almost 3 weeks and will most likely have to wait at least 2 more. This is unacceptable, as all of our belongings are on the truck and we have been living without anything since October 5th. We will have to incur additional charges when we go out later today to buy things that we simply cannot live without any longer that are on the truck. Avoid this company at all costs!! There are pleny of reputable movers out there. Mak802 san diego, CaliforniaU.S.A.
Entity: Evansville, Indiana
15, Report #386276
Oct 30 2008
07:07 AM
Moving Van Lines - 1st Van Lines Hidden Charges/Ripoff/Holding My Belongings Hostage! Hollywood Florida
Quote provided and i was advised that there would not be additoinal charges. I agreed to the move and the movers arrived on set date. I was told that they would only transport my glass if it was packaged in their packaging which was very expensive (i.E. $75.00 per piece of glass). They also said that any items in excess of the original list would now be billed at 1.5 times the normal cost which was not disclosed up front. After all the items were loaded on the truck, the foreman told me my bill was $1200 higher than my estimate. I immediately called the corporate office and filed a complaint. They waived one charge of $75 that was fraudulent. I had been charged for a long walking fee even though the distance was short (under 75 ft). Needless to say, they wouldn't take anything off. I've contacted the company via email and phone on multiple occasions with no resolution. 10 business days after I paid with a company check, they called me to say that the check had been misplaced and that they just found it, and that it would be another 10 business days for the check to clear before I could get my stuff. They gave me the option of wiring them money and voiding that check, which I agreed to. They told me they wouldnt release the shipment from Tampa, FL until the wire was received. My company entered a wire request at the bank and the next day, the drivers called to say they were bringing my stuff. Upon arrival, they stated that they needed full payment and said the wire had not been received. Called and went around and around with the company that day, even offered to pay via corporate credit card, but they would not accept because the person with the card was not physically at my house. They then said they were taking my stuff to storage and that I would have to pay a re-delivery fee of $450. The wire had not processed correctly as planned, however Randy released the shipment before confirming it...so they blame me. I called and talked to the company. In speaking with Randy, she said that they dont trust drivers with lots of cash, so it would be better if I deposited money to their account so that the driver is not handling so much cash. With the re-delivery fee, I would be giving $1405 in cash. To accommodate her request, I deposited the full amount in their account and they are now paid in full. I continue to call and be given the runaround. The company now has full payment and continues to make excuses as to why they cannot deliver it. They picked up my things in Tampa on 9/26/08. Today is 10/30/08 and I'm no better off than I was before. I've had nothing but headaches, hidden charges, lies, and more. Tysh is the sales rep I had - created all sorts of lies during the sales process to bait me in. Built great rapport with me to trap me. Randy is the manager - she has been very aggressive and rude towards me. She refuses to process my shipment and release the goods. Every time I call, it's a new story and I get referred to other people in the company. Barak is the dispatcher/supervisor of some sort - he has been unhelpful in most instances and supports the runaround that Randy and team drive on a daily basis. Serious corruption inside this company. Everyone supports everyone else's lies to make the game flow smoothly. They say that they are closed for a holiday at least 1-2 days per week. Realize that they are Jewish but I don't believe that there are holidays every week. Also know that they must have caller ID. When I call from uncommon numbers, they answer promptly. When calling from my usual number, the call goes to voicemail. I need my belongings!!!!! Paul Mt. Airy, North CarolinaU.S.A. Click here to read other Rip Off Report list of other Moving Companies Click here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer
Entity: Hollywood, Florida
16, Report #327183
Apr 18 2008
08:13 PM
Free X Press Smooth Talkin' Magazine Sellin' Scammer Orlando Florida
A kid came to the door selling magazines for some scholarship program. I purchase a magazine for my husband with cash. He said tha tit would be here in about 3 weeks, which would be the next month's issue. I should have noticed that the receipt that he gave me was filled out all wrong, he scribbled his name, he didn't even write in the order. He also left me with the copy that was supposed to be mailed in to receive the magazines. Celes019 Kissimmee, FloridaU.S.A.
Entity: Orlando, Florida
17, Report #754658
Jul 18 2011
05:18 PM
X-press Vanlines Unprofessional service and breach of contract Internet
I was told that my p/u would be done between 1-5pm on 3/8. The movers did not arrive until 9:30pm. When I was provided the quote by Becky I had a quote from another mover & emailed it to her since they will beat any quote by 10%. I made it very clear that I live in a 3rd floor apartment & that the other mover waived fees for stairs & she stated that she'd waive the add'l stair fees as well.  I went with them because they agreed that I'd be charged a flat fee of $1000. I had a friend who was also moving to CA @ the same time & was sched for p/u on 3/8.  The same movers that were doing my p/u also did his. They arrived to his place @ 7pm (sched appt was to be 9-12). While @ my friends doing his p/u he called & the movers asked him if he'd help move my things so they could get the move done faster. They also told him to ask me if I had anyone that could help them move my things. When the movers arrived @ my place they wanted an add'l $475.00 for the stairs & stated that my cubic footage was more than what was listed on the contract. My contract was for 267 cubic feet based on the detailed list I gave & the mover stated it appeared to be more than that but refused to give me an accurate measurement. I was told I should only have the $500 money order @ p/u. I refused to give add'l $ & asked the movers to leave.  Sergio then called & told me he was going to have them return immediately & I shouldn't give them the money order or add'l $. He stated I'd just mail the m/o to him.  I waited for the return of the movers & they never showed up. I called the driver@ 11:30pm & he refused to return unless I gave him more $.  I called Sergio back on his cell phone several times with no response.  3/8 as these events were unfolding I sent several emails to Becky & Sergio detailing the issues I was having.  3/9, I rec'd a response from Becky saying - that I need to pay the add'l amt to be picked up & sent a revised contract. I went back & forth with Sergio over the phone about this.  I was down to the wire with my move so I agreed to the add'l amt since I had no other options @ this point.  The movers were to p/u on 3/9 it did not happen. Sergio then set for Thursday, 3/10 afternoon. They finally showed up @ 2:30 am on 3/11. The movers completed the p/u info & asked my 1st available delivery date - I gave 3/26.  Per the contract, the move could take 7-21 days. On 4/3 I got a call from a driver & he'd be in my area for delivery 4/7. I spoke to him again 4/5 his truck broke down in TX & he was not sure if /when it would be fixed & he'd call me to let me know when he'd be in my area.  4/7 I rec. a call from the driver again saying he was going to be in my area for del. the next day.  I asked if he could del.  4/14 since I'd be out of town for work.  I called Sergio & asked about the storage option that was given to me on the contract (30 days free storage). He stated that since I didn't ask for it on 4/3 I could not use it. I did not know on 4/3 that I would need it or that I had a cutoff for using. After several calls w/Sergio he called me saying that the driver would be handing my things off here in LA to Oz Moving & del. would be 4/14. There was no mention of add'l fees. Oz Movers called me to confirm & said I need give an add'l $200 in cash upon del. w/ the $740 money order.  Prior to them removing my items from the truck I asked that they confirm the cubic footage used- which was close to 200 cubic feet & not the 350 I was chg'd add'l for. My area rug was missing @ delivery.  I email emailed Sergio & he told me file a claim on csipros.org & if it turns up they will ship it to me. Each time I spoke to Sergio during this time he was extremely rude & hung up on me several times.  The customer service received from both Becky & Sergio was the absolute worst. I asked to speak to a manager or owner & Sergio told me it was him. He threatened to sue me when I told him I was going to report to BBB in regard to the horrible service & issues. I filed a report with BBB that has gone unresponded to by X-press Vanlines therefore BBB is going to suspend their accreditation and mark my claim unresolved.  Beware of this company!
Entity: , Internet
18, Report #1064761
Jul 05 2013
08:48 PM
Entity: milwaukee, Wisconsin
19, Report #171297
Jan 11 2006
04:42 AM
AAA Van Lines ripoff Norcross Georgia
D with AAA Vanlines delivered our items on January 10, 2006. He called us the night before the delivery and stated that he would arrive on 1/10/06 between 8 am - 10 am. He arrived at 1:00 p.m. stating that his truck broke down. He arrived with a woman who was unable to lift heavier objects and basically was useless. We paid him $1400.00 cash, and our bill was $1,165.62. He charged us $75.00 for each flight of stairs and more money because he said we went over our weight. After we paid him, they were very slow moving our items, broke two legs off of one of our chests, then hired a stranger named Pedro off of the street to help him unload. We did not know this individual and he did not travel with the mover. D and woman did not assemble or unwrap any furniture, and in fact, told us to unwrap our furniture ourselves. He also refused to lift our couch into our condo and left it in our downstairs garage. We inquired with local movers on the same night, and they were able to remove the legs from our couch and move it into our apartment (which costs us another $150.00). Also, we are missing two chairs from our original order. The base of our leather office chair is here, but the chair is not. One of our sitting chairs has not been delivered. This guy D with AAA Vanlines scammed us out of money, did not perform services as ordered, hired a complete stranger off of the streets of Chicago who could have caused us harm, damaged a piece of furniture, did not deliver all of our goods we paid for then left without finishing the job. He even left furniture wrapped with blankets. This is an outrage. It cost us over $2,600.00 for this move and we still did not receive the services that we paid for. Our original quote was $1,914.00. Our balance was $785.00 on our bill upon delivery. We ended up paying $1,400.00 on delivery, which is over $700.00 more than the original quote. We ended up stiffed with AAA Vanlines. Paul and evelyn Chicago, IllinoisU.S.A.
Entity: Norcross, Georgia
20, Report #159950
Oct 07 2005
05:30 PM
Atlantis Van Lines ripoff Denver Colorado
Everything was fine and dandy at first, Nick, the sales man was very profesional and polite. Gave me my quote for 5500 lbs @ $0.50/lb and we were looking forward to our move. They even called to see if they could pick our stuff up early so it would be delivered the day after we arrived. (we were moving from California to Arkansas). They were supposed to deliver our stuff 3 days after they picked it up as we weren't even leaving for 2 days after they picked it up. The FIRST problem was when they called the NEXT DAY after they picked it up and wanted to deliver the stuff, i told them that we were in CA still and it was impossible. The SECOND problem was when we did arrive, I got a message from the driver that the weight was 2,000 lbs less than the estimate and the remaining balance would only be $250. I was JAZZED! BUT THEN, Elih from the office called and said no matter what the weight it, they then adjust the cost per lb to meet the estimate so they don't lose any money. After arguing for 2 hours we finally gave in and just said ok. The THIRD problem was when the driver showed up at 11PM to deliver our stuff, IN A DIFFERNT TRUCK, and ALONE! Then we came to find out that since we weren't available right away they unpacked our stuff in someone's GARAGE and left it there for 2 days! Then they rented a Penske truck to deliver our stuff! The FOURTH problem was that the three most expensive things we shipped, they did not take care of and were damaged. A $2000 painting was just put in 2 boxes taped together with no bubble wrap or anything so it was sliding around in the boxes the whole time, our big screen tv was very poorly packaged (after charging over $170 to wrap and 'crate' it) and therefore it was damaged and our large wall mirror was obvoiusly dropped very hard on the corner which broke the frame. The FINAL (well, not really) problem is we can't get anyone to talk to us now! We have left numerous messages and no one will talk to us! I now found out that this company has over 36 complaints in the past year! What a mess. Annie Bentonville, ArkansasU.S.A.
Entity: Denver, Colorado
21, Report #313200
Feb 28 2008
11:13 PM
Relocation Van Lines are theives Chicago Illinois
We hired Relocation Van Lines to pack move our belongings out of state. In order to not have any surprise charges, we had a representative from the company come to our home to look at our belongings to provide an accurate estimate for the move. The movers showed up as contracted on the move date and began to pack our belongings. All of this seemed to be fine. However, the day after the picked up our stuff, they called to say the move would be double what they had quoted us! They said our stuff weighed a lot more than they had figured... however, that is why we had their rep come out to give us an in person quote. This was annoying, but it only gets worse. They had told us our belongings would arrive in 5 to 7 days at our new home. Everything finally showed up 11 days later. Again, annoying, but not the end of the world. Then, when they started unloading the truck, it was obvious that most of our stuff had been damaged. Our furniture had clearly not been packed well. 3 of the 5 legs had been broken off our dresser, 1 leg broken on our couch, 1 leg broken in half off an antique end table... you get the picture. PLUS, our lamps which we had paid them to pack had just been put in the back of the moving truck - not in boxes - not wrapped in blankets - just sat out in the truck. So, obviously all of them were damaged. Again, the damage was quite annoying, but not the end of the world. The annoyance turned to complete anger as we opened our boxes. It only took a few boxes to realize that we had been outright robbed. They had indeed packed us, but they had stolen items from every room in our house. They took a camcorder, digital camera, printer, 2 laptop computers, Xbox, silverware, etc. The customer service basically did nothing. All they could do was suggest that we file a claim with their insurance company. Well, their insurance provder is as sketchy as the movers are. They will only pay you $0.60/pound/item. The whole thing is a complete scam. The moving company clearly knows their movers are stealing, but they don't care because they aren't responsible since they just send their screwed over customes over to the 3rd party insurance company. They messed with the wrong person though... I have filed a police report, a BBB report, and have my attorney preping for a lawsuit. Cba2007 chicago, IllinoisU.S.A.
Entity: Chicago, Illinois
22, Report #306976
Feb 07 2008
10:25 AM
Relocation Van Lines illegal workers Chicago Illinois
As a customer of relocation Van lines, I have noticed that they used illegal workers to pick up customers belongings.Their USDOT record looks odd: only one truck and only one driver. One the day of the pick up, they used a rental truck from enterprise; so I doubt whether they have an operatable truck. I have filed complains to USDOT. If there is new evidence, new complains will be filed to make their USDOT license suspended. About their firingof the employee, it seems from the description by the employee that what they are doing can be classified as wrongful termination, under early whistler blower. Legal actions need to be taken to protect the affected employee. Steve newark, CaliforniaU.S.A.
Entity: Chicago, Illinois
23, Report #331331
May 08 2008
08:55 AM
AAA Van Lines Incompetent Hustle Norcross Georgia
This comes late - my experience with AAA Van Lines out of GA was last year. But I can't keep this to myself any longer. I dealt with a glib salesman who made promises totally out of thin air. For instance, he gave me - twice - a pick-up day and time. On that day, the dispatcher called and informed me that he knew nothing of this arranged time. He said the movers would be there by 2:00 p.m. For seven more hours after that, the movers called; their job in Nashville hadn't packed so they were doing it. I had to alter my travel plans at my own expense. In the interim period, I contacted AAA several times with the delivery date. This was acknowledged several times in turn by the office. On that day, nothing. The dispatcher rudely told me it was impossible. I slept on the floor that night. The next day these movers called a lot, unable to find my basic, midtown Atlanta address. Then, as they began unloading, I was told I had to pay an extra $80 for the length of the hall. I said, fine. As they had already billed me completely on my cards, I told them to simply add it. Nope. They insisted on cash which I didn't have. Panicked, I called the owner, who literally yelled at me. He nastily told me it had been my responsibility to read the whole contract and yelled over my saying that, as the pick-up guys were so late, I barely made it to my flight out of TN. In the end these movers left with my sofa and at least one antique table in tow. I never saw these items again. The funniest part was how they refused to wait 10 minutes for a friend to bring me the cash, as they ran a tight schedule. Indeed. Jack Atlanta, GeorgiaU.S.A.
Entity: Norcross, Georgia
24, Report #391678
Nov 15 2008
08:58 PM
King Van Lines Moving Nightmare Sacramento California
We have moved 8 times and King Van Lines (KVL) was by far the WORST MOVING COMPANY that we have ever used. They were DISHONEST, UNRELIABLE, UNPROFESSIONAL, AND MADE PROMISES THAT THEY DID NOT LIVE UP TO. THEY ALSO NEVER COMPENSATED US FOR LOSSES INCURRED THAT WERE THEIR FAULT. When we originally contacted KVL they were helpful, pleasant, and made many promises. We originally dealt with a woman named Jill, and either she or someone else was available around the clock for our questions, and she sounded very sincere. When moving day came around KVL arrived in the very late afternoon to begin packing us, as opposed to early morning. We tried calling them many times, but they did not answer their phones. They were therefore unable to complete packing us up in one day, and had to return the next day. KVL packed up our belongings. After a couple hours of packing, it was late at night, and we noticed that an arm on our treadmill was broken. They claimed that they found it that way, and that they did not do it. They also told us that our things were over the weight agreed upon, and therefore our original estimate was null and void. They told us we could either pay them $1,500 more, or they would take it to a weigh station and charge us for each extra pound, and they assured us it would come out to a lot more than $1,500. Someone else's belongings were already taking up a small portion of the large truck (that is why they came late they were packing up another person's things in the morning despite their promise to come to us first) and they were unclear how they would differentiate between our belongings and the other person's. We were exhausted, and agreed under duress. KVL's protocol is to move people's belongings to their base in California, and then move it to where people are moving - their destination. When KVL was supposed to move our things from California to Baltimore, they contracted out the job to Eagle Van Lines without our permission or knowledge. We asked them to deliver our belongings on Labor Day so that we would not have to lose a days pay. Labor Day came and went and they never showed up. They did not answer their phones when we called. When we finally did reach them the next day, they said that they would give us 3 days notice before delivering our belongings. They did not apologize for the fact that we waited all day at home, and were never contacted. When they arrived to deliver our belongings, the following issues occurred: 1. The mover who had our belongings on his truck (Eagle Van Lines) called us in the evening and told us that he would be there by 9 a.m. the next day. At this point neither my husband nor I were able to contact our employees for permission not to be at work the following day. When we explained this to him, and asked him to deliver our things a day later, he said that if we didn't accept our things the following day that he would take them back to Sacramento. He was rude, unapologetic and simply did not care one way or another. 2. The mover/driver from Eagle Van Lines told us to make the bank check of $4,300 (our outstanding balance) out to Eagle Van Lines. We said that we had a contract with KVL (King Van Lines) (Star Van Lines LLC) and that's how we wanted to make the check out. We were told that if we made the check out to the contract name, we would not get our belongings delivered. He said that if he made the check out to KVL he would not get paid for his part of the delivery. At this point we called KVL and asked what they wanted us to do. We were told to make the check out to Eagle Van Lines. When we asked them to fax us a letter on KVL stationery saying that it was O.K. for us to make the check out to Eagle Van Lines, and that we would no longer have a balance with KVL, they told us to make the check out to KVL and they would speak to the driver. We made the check out to KVL. 3. When the driver (Eagle Van Lines) came to our house the next day, the first thing he asked for was the check. We gave him the check and he told us that he was not delivering our belongings unless we changed the check. He said that KVL had not contacted him, and even if they had he didn't care, he would not accept a check, or deliver our belongings unless the check was made out to Eagle Van Lines. He was very angry, rude, and confrontational the rest of the day. My husband took off an unpaid day from work. After just 2 hours with these awful people, he called me at work, and asked me to come home and assist him. I took off half a day of unpaid leave too. 4. Eagle Van Lines consisted of one self-claimed professional mover (a Russian man) who told us that the other 2 movers' with him were 2 Russian students in this country for the summer who needed extra money. KVL contracted out our job to Eagle Van Lines who were not professional movers, and refused to stand behind the promises that were made by KVL. According to the Russian movers (Eagle Van Lines) who brought our things to Baltimore, they were not KVL and were therefore not responsible to fulfill any part of our contract with KVL. We called KVL repeatedly over the course of moving day. They were unavailable for most of our phone calls, and when we did reach them, they claimed there was nothing that they could do. 5. Eagle Van Lines refused to take off/put back on doors from our appliances (fridge, freezer etc.) as well as the doors in the house so that things would fit. The one 'professional' mover at one point said, I have good news for me, and bad news for you. Your freezer won't fit down the stairs, and so it is staying right here (in the middle of the living room). We spent the day trying to deal with rude, nasty, obnoxious movers; as well as taking doors off & putting them back on appliances and rooms. After we removed the freezer doors, and the door going down to the steps it fit downstairs and the movers were furious at having to take it down. They spent much of the day cursing in Russian, and were very unpleasant to deal with. 6. Eagle Van Lines made a large hole in a bedroom wall in our landlord's house when moving in beds. They put a box in front of the hole, and we did not discover it until after the next day. They also badly scratched up the wooden steps to the basement that looked beautiful before they came in. 7. Our boxes were all clearly labeled with the room that the boxes were supposed to be placed in, e.g. living room, master bedroom, bathroom etc.). Despite this Eagle Van Lines brought our boxes in and randomly placed them in rooms, often just dropping the boxes onto the floor. Many boxes came ripped and damaged. 8. In Seattle, KVL assured us that any furniture they disassemble will be reassembled by them at our destination. Eagle Van Lines refused to assemble beds/furniture. Their excuse - We are not KVL, and we do not do that! We tried assembling some of the beds ourselves. When we attempted to assemble the bunk-bed Eagle Van Lines had not brought all of the pieces to Baltimore. The mover from Eagle Van Lines said that it was not his fault. He brought everything given to him by KVL, and it was their fault for not packing us properly. We subsequently discovered there were pieces missing from an expensive clothing rack (rendered unusable because of the missing pieces) as well as from other miscellaneous pieces of furniture. When we called KVL they said that if some things were missing, it wasn't their fault as they had packed everything in the house. We had to buy the pieces that were missing from the bunk bed, and other miscellaneous furniture at our own expense. We had to pay someone to assemble the bunk beds with these new pieces. This all took time, and cost money. Added to this, we did not have enough beds in our house for at least a week. KVL refused to pay us for any of these expenses. 9. Eagle Van Lines did not check off each box as it was brought in. We were so busy disassembling appliance doors, room doors, and assembling beds that we were unable to check off the boxes ourselves. As a result, we could not be sure if we had all of our boxes. Before Eagle Van Lines would leave our house, they bullied us into signing a piece of paper saying that we had in fact received all of our boxes. We were emotionally and physically drained, and we signed it so that they would leave. A week after we moved in, a woman left a message on our cell number saying that she had used KVL for her move to Pennsylvania, and 1 of our boxes had been delivered to her by mistake. We immediately called back and left her a message trying to identify the contents of the box. We both switched to local phone numbers soon after that. Unfortunately, the person never called us back, and to date we have been unable to recover our box. KVL stopped taking our calls, and would not return our calls, and we were unable to address this over the phone. We moved with 369 boxes. Unfortunately, we have not had an opportunity to unpack and as such about 75%-80% of our things are still in boxes. They are stacked all over the tiny house that we are renting, and we are concerned that we may actually be missing more boxes. 10. When unpacking just a few of our things, many of our items were crushed and broken. We have moved cross country before, and have never had so much breakage. We have an expensive dining room set, and one of the chairs came cracked with a piece missing, and it is unusable. I had an expensive clothing rack, pieces of which are missing. They put our beautiful, large, expensive, heavy, solid wood dining room table together, and it has been wobbly ever since. 11. Since KVL was not taking our calls, we sent a letter to them through our credit card company. They sent a nasty, unprofessional, rude letter back, and refused any culpability for any of the above issues. 12. We are frustrated at having paid $11,500 for a move, and having had to deal with unprofessional movers in Baltimore, as well as what seems like 2 different companies responsible for our things. Since moving day, we have tried to call KVL to no avail. Jill is no longer available and does not return calls, and neither does anyone else in the company. To say that this has been a frustrating experience is to put it mildly. From the time that KVL left our home in Seattle in possession of our belongings, it has been almost impossible to reach anyone in the company. 13. We have dealt with many different movers in numerous cities across America. We have never had to deal with such unprofessional, dishonest, awful movers. It is our goal in the future, to use a moving company with a policy to satisfy any and all reasonable customers. Therefore, WE WOULD NEVER USE KING VAN LINES AGAIN. We hope that no-one ever has to go through what we went through with this company - though reading the reviews on KVL, unfortunately, our story sounds too familiar. Goldy613 Baltimore, MarylandU.S.A.
Entity: Sacramento, California
25, Report #367360
Aug 27 2008
08:47 AM
PEAK VAN LINES SCAM + NIGHTMARE NILES Illinois
This company is a total nightmare. I spent one month without being able to spleep because of them. They trick you, fool you... they don't answer your phone (Lian only... they say they have representatives, but it a one person deal) and they do not reply to emails once they have your shipment. They promise deliver in 7 days and mine took a month. They lie all the time about when your shipment is coming. Worst I had all my furniture broken...and my boxes were all wet in the bottom because it was probably seating in water on the truck. They demand payment in cash and they give you a 6 cent insurance that you cannot change. I tried to change it when they went to pick up my furniture and they threated me to sign papers or they would leave my furniture outside my building. Another friend went through the same, plus he has items missing!!! AVOID THEM OR YOU WILL REGRET. Peakvanlinesawful chicago, IllinoisU.S.A.
Entity: NILES, Illinois

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