XLIBRIS AND AUTHOR SOLUTIONS Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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1, Report #1371811
May 08 2017
10:16 AM
xlibris publishing author solutions publishing Author Solutions and imprint Xlibris continues to steal from authors, With so many complaints how can Xlibris still be in business? bloomington Indiana
How is it that Xlibris and Author Solutions can still be in business with so many reports of ripping off authors? Ripoff Reports shows years of negative reports about this company but they are still in business, what can be done to put an end to this? I have personally been fighting with xlibris for several years to get my simple 80 page book launched properly. It was issue after issue and now that my connection to this company is so close to being over they hit me again with one of their scams. I too have paid the $6,000 price for a complete package that includes the marketing. They built my book's website and now they want to charge me for bandwidth issues. This is the third time my site went down due to this issue and they want me to pay for their mistake. When the website completion date was set I had paid for a marketing company to do large scale and very expensive e mail blasts. Xlibris was very aware of the marketing strategy, the timing of the blast and the fact that I had paid a lot of money for this blast. Due to xlibris 'professional' web builders errors my site went down just as the blast was sent out causing me to lose over 25,000 customers. When I was assured by xlibris that the problem was fixed I sent out the second scheduled e mail blast to over 50,000 customers only to find out the site went down again losing me even more $. The first time the site went down I was not aware till friends reported problems viewing my site. I had to report it to xlibris and request compensation for the loss of $ due to their error. Marketing supervisor Vera Carter responded with an offer of 1 year free service of xlibris hosting the website starting in Dec. 2017. Why would I want them to host for an additional year when they can't get it right the first time? After consulting 2 outside tech firms I discovered that the bandwidth issue was something the builder would have known about when building the site. There have been no additions to the site so that alone indicates the builder, xlibris/author solutions must have created the problem while building the site. Now I have received an e mail stating that I must make additional monthly payments to keep my book's website up and working each month. Since I am not able to list e mail addresses, I am listing the people I have been dealing with regarding this issue. Adam Brillo who contacted me back when I first had issues with xlibris about 2yrs ago. At that time he was considered a supervisor in customer service so when this issue of the bandwidth started I cc'd him on all e mails requesting help. Vera Carter and James Aguilar are both supervisors of the marketing department so both were sent cc e mails regarding this bandwidth issue. Several years ago when I first had difficulties with this company, I discovered that there are no official overseers in the publishing world. I had taken it upon myself to create a class action law suit against xlibris and it's mother company author solutions. Now, I am furious with myself for not following thru with the class action law suit. Today is 5/7/17, I will give xlibis and author solutions one week to correct the problems they created on my book's website. If I feel their deceitful practices have not been addressed, I will be posting notice that the class action lawsuit has been activated again and all who wish to participate are welcome to contact me. 
Entity: bloomington, Indiana
2, Report #1354785
Feb 08 2017
06:56 AM
Xlibris and Author Solutions Ira Balboni. Miguel. Guzman. Many others in PHILLAPENES CONAN INTERNATIONAL FISHERMAN VOL 1 Indianapolis Nationwide
 I was Told to pay this money of $4,000 or more. To publish my first book Conan international Fisherman the Books a very Terrible low quality they lied to my wife telling I'm making money I signed hundreds of copies and they paid me $13. Check. All ROYALTYS stolen. And folks in PHILLAPENES laugh tell you what you want to hear. The worst is the Hackers. They attack all forms of your transactions banks emails. Personal emails. Twitter and face books account all hacked trying to force me back to them STRONG ARM TACTICS PLEASE STAY AWAY FROM AUTHOR SOLUTIONS AND XLIBRIS COMPANIES
Entity: Nationwide
3, Report #1141263
Apr 24 2014
06:21 AM
Xlibris Author Solutions fake publishing, publising, scam, vanity publishing, vanity publishing scam Bloomington Indiana but also New Zealand and world world
My father paid nealy $4000 to Xlibris to publish his book. They never even printed it. They promised a refund minus $85 in their contract but they never gave it to him. They pretendied they sent a check but he never got it. They kept lying and saying he must have lost it or they world look into it They kept saying they would look into it' and they kept saying that his point person had changed and he had to ring someone else. Bascially they just gave him the run around in a delibrate scam. He is 73 years old and so he got confused. He forgot that in his thirties he was published by real publisers. He forgot that real publishers don't charge authors anything only pay them. He forgot vanity publishing is just a scam for losers, because he is old and Xlbris con men exploited him because of his age.
Entity: Bloomington Indiana but also New Zealand and world, Select State/Province
4, Report #743471
Jun 21 2011
09:02 PM
xlibris Author Solutions, Kevin Weiss; Bertram Capital Management LLC; Victoria Strauss A likely scam on public and investors Bloominton , Indiana
Xlibris now aka Author House, et al, has significant complaints. The CEO Kevin Weiss has his own peculiar approach to customers including hiding behind his call centre in the Philippines. This fact was verified in writing to me by a WSJ writer: they quote $90 [and up] as the cheapest rate to ship a book to any major Canadian city, including Toronto Ontario. They have not reported sales from their wholesalers such as Amazon to authors and have not followed up promises to audit the royalties or to identify the various PODs which also print the authors' titles. They had attempted to extract additional fees from me before publishing my 4 books but backed down in the face of my firm reference to their contractual arrangements. Later, they then tried again by asking me to pay $50 per title [$200] to maintain the listings at sales sites such as Amazon. Describing this CEO and outfit as reprehensible is not overblown. WSJ's writer who  VERIFIED  the fantastic shipping quote in writing to me will hopefully follow up the peculiar activities of Xlibris, Kevin Weiss and his new partners. You can pass this constrained report along without fear that the facts are disputed.
Entity: Bloominton, Indiana
5, Report #717768
Apr 15 2011
06:10 AM
iUniverse Author House - AuthorHouse - Xlibris - Bertram Capital Management - Author Solutions - Trafford Publishing - Wordclay DANGER! BEWARE! FRAUD! and let's not forget CLASS ACTION Internet
I sat in the Bada Bing today and thought about this awful situation for a long time. The corporate officers and certain employees of these entities deserve to be pictured in handcuffs on the front page of every significant newspaper in the world, and featured on American Greed, Dateline, and 60 Minutes, to name only a few.All due respect...The masterminds behind this flimflam printing operation should get no respect, no more money from the public, and significant incarceration. They know perfectly well what they're doing and what they have done to an unsuspecting public. In order to not let them get away with it, each one of you who had money stolen by iUniverse and its other incarnations needs to step up and join a class action lawsuit and not keep saying that someone else ought to do it. They are not going to go away unless you join to do something. Stop feeling powerless.(((Redacted))) CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: , Internet
6, Report #1211067
Feb 23 2015
12:15 PM
Author Solutions / Author House Xlibris;i,Universe;Partridge Africa;Partridge Singapore Authors Beware London;Bloomington Ohio;Manilla Phillipines Internet
 Author House, Xibris, I.Universe and Partridge are all part of the Author Solutions stable and as a victim of their extortionist tactics and unethical business practices, I reserve the right to share my experience with authors on a global scale. I was assisted in publishing my first book by Author House. I was mega impressed by the speed and efficiency with which the whole process came together. I had paid them a fee, which I considered fair and believed that I had received value.  It took some time for the dawn of reality to emerge and by then I had been suckered in like sheep to the slaughter. Reality being that they're crooks.  Firstly, the ink was barely dry and I got a call from the marketing department telling me what a wonderful book I had written and that it was destined for best seller status, but like any new product. it needed promoting. I was given a glowing resume' of how they had helped obscure authors out of obscurity and into the spotlight of publishing fame. Skeptical I was, but when presented with what they had in mind, I had to admit that it sounded pretty damn good. I invested $ 5,000.00 in the package they offered me and received in return about $ 200.00 in value. What they delivered was planets away from the package I had paid for. What surprised me was the speed with which they offered me a 50% refund when I finally got one of their directors on the phone. They still made a packet out of me without delivering anything that remotely resembled a marketing package. I guess the rapid refund was a gesture designed to shut me up.  Before the dawning of reality, their sales department was onto me..This book is best seller material they said. You just have to have it printed for distribution in the States. It will fly off the shelves and we will actively promote it.. Yeah right!!.. I paid $ 9,500.00 to have 3,000 books printed and immediately the money left my account they went into silent mode. It took me 3 months to get answers as to the status of the books and discovered that they were in a warehouse in Ohio awaiting orders from online booksellers. No active promotion, no flying off shelves, no intention to honor their undertaking.  ROYATY TIME! I received my first royalty statement a month later than it was due, which understated sales that I was aware of by 52 books. When I queried that, I was told to provide evidence of the sales that I was claiming. But the account with online booksellers was in the name of Author House and I could not gain access to the records without the authority of the account holder.. Author House. Would Author House provide me with the required access?. No chance!  And the check for the royalties due against the understated sales?.. Oh thats in the post... We posted it on 30th May... Well August is nearly over and I still don't have the check. The books that have been gathering dust in Ohio are now supposed to be shipped to me in South Africa, but they cannot find a carrier to handle the shipment. (30 boxes of books??,. C’mon!) only a half wit would believe that. I don't even know if the books were ever printed and I suspect not. After having demanded that they send them to me so that I could take control, one delay has followed another and after two months of wrangling I'm told they're on the way, but guess what?.. They can't find a copy of the waybill or any reference to the consignment. . They also keep ducking my request to provide evidence of their print run.. I wonder why?  Oh YES!!!... I'm angry. I reserve the right to be. I can categorically state without fear of reprisal that the Author Solutions group are publishing predators. They prey on the vulnerability and inexperience of first time authors who are duped into believing their falsehoods.  I would strongly recommend that anyone about to publish, stay very clear of these institutions.  I wish I had.Author House, Xibris, I.Universe and Partridge are all part of the Author Solutions stable and as a victim of their extortionist tactics and unethical business practices, I reserve the right to share my experience with authors on a global scale.  I was assisted in publishing my first book by Author House. I was mega impressed by the speed and efficiency with which the whole process came together. I had paid them a fee, which I considered fair and believed that I had received value.  It took some time for the dawn of reality to emerge and by then I had been suckered in like sheep to the slaughter. Reality being that they're crooks.  Firstly, the ink was barely dry and I got a call from the marketing department telling me what a wonderful book I had written and that it was destined for best seller status, but like any new product. it needed promoting. I was given a glowing resume' of how they had helped obscure authors out of obscurity and into the spotlight of publishing fame. Skeptical I was, but when presented with what they had in mind, I had to admit that it sounded pretty d*** good. I invested $ 5,000.00 in the package they offered me and received in return about $ 200.00 in value. What they delivered was planets away from the package I had paid for. What surprised me was the speed with which they offered me a 50% refund when I finally got one of their directors on the phone. They still made a packet out of me without delivering anything that remotely resembled a marketing package. I guess the rapid refund was a gesture designed to shut me up.  Before the dawning of reality, their sales department was onto me..This book is best seller material they said. You just have to have it printed for distribution in the States. It will fly off the shelves and we will actively promote it.. Yeah right!!.. I paid $ 9,500.00 to have 3,000 books printed and immediately the money left my account they went into silent mode. It took me 3 months to get answers as to the status of the books and discovered that they were in a warehouse in Ohio awaiting orders from online booksellers. No active promotion, no flying off shelves, no intention to honor their undertaking.  ROYATY TIME! I received my first royalty statement a month later than it was due, which understated sales that I was aware of by 52 books. When I queried that, I was told to provide evidence of the sales that I was claiming. But the account with online booksellers was in the name of Author House and I could not gain access to the records without the authority of the account holder.. Author House. Would Author House provide me with the required access?. No chance!  And the check for the royalties due against the understated sales?.. Oh thats in the post... We posted it on 30th May... Well August is nearly over and I still don't have the check. The books that have been gathering dust in Ohio are now supposed to be shipped to me in South Africa, but they cannot find a carrier to handle the shipment. (30 boxes of books??,. C’mon!) only a half wit would believe that. I don't even know if the books were ever printed and I suspect not. After having demanded that they send them to me so that I could take control, one delay has followed another and after two months of wrangling I'm told they're on the way, but guess what?.. They can't find a copy of the waybill or any reference to the consignment. . They also keep ducking my request to provide evidence of their print run.. I wonder why?  Oh YES!!!... I'm angry. I reserve the right to be. I can categorically state without fear of reprisal that the Author Solutions group are publishing predators. They prey on the vulnerability and inexperience of first time authors who are duped into believing their falsehoods.  I would strongly recommend that anyone about to publish, stay very clear of these institutions.  I wish I had.Author House, Xibris, I.Universe and Partridge are all part of the Author Solutions stable and as a victim of their extortionist tactics and unethical business practices, I reserve the right to share my experience with authors on a global scale.  I was assisted in publishing my first book by Author House. I was mega impressed by the speed and efficiency with which the whole process came together. I had paid them a fee, which I considered fair and believed that I had received value.  It took some time for the dawn of reality to emerge and by then I had been suckered in like sheep to the slaughter. Reality being that they're crooks.  Firstly, the ink was barely dry and I got a call from the marketing department telling me what a wonderful book I had written and that it was destined for best seller status, but like any new product. it needed promoting. I was given a glowing resume' of how they had helped obscure authors out of obscurity and into the spotlight of publishing fame. Skeptical I was, but when presented with what they had in mind, I had to admit that it sounded pretty damn good. I invested $ 5,000.00 in the package they offered me and received in return about $ 200.00 in value. What they delivered was planets away from the package I had paid for. What surprised me was the speed with which they offered me a 50% refund when I finally got one of their directors on the phone. They still made a packet out of me without delivering anything that remotely resembled a marketing package. I guess the rapid refund was a gesture designed to shut me up.  Before the dawning of reality, their sales department was onto me..This book is best seller material they said. You just have to have it printed for distribution in the States. It will fly off the shelves and we will actively promote it.. Yeah right!!.. I paid $ 9,500.00 to have 3,000 books printed and immediately the money left my account they went into silent mode. It took me 3 months to get answers as to the status of the books and discovered that they were in a warehouse in Ohio awaiting orders from online booksellers. No active promotion, no flying off shelves, no intention to honor their undertaking.  ROYATY TIME! I received my first royalty statement a month later than it was due, which understated sales that I was aware of by 52 books. When I queried that, I was told to provide evidence of the sales that I was claiming. But the account with online booksellers was in the name of Author House and I could not gain access to the records without the authority of the account holder.. Author House. Would Author House provide me with the required access?. No chance!  And the check for the royalties due against the understated sales?.. Oh thats in the post... We posted it on 30th May... Well August is nearly over and I still don't have the check. The books that have been gathering dust in Ohio are now supposed to be shipped to me in South Africa, but they cannot find a carrier to handle the shipment. (30 boxes of books??,. C’mon!) only a half wit would believe that. I don't even know if the books were ever printed and I suspect not. After having demanded that they send them to me so that I could take control, one delay has followed another and after two months of wrangling I'm told they're on the way, but guess what?.. They can't find a copy of the waybill or any reference to the consignment. . They also keep ducking my request to provide evidence of their print run.. I wonder why?  Oh YES!!!... I'm angry. I reserve the right to be. I can categorically state without fear of reprisal that the Author Solutions group are publishing predators. They prey on the vulnerability and inexperience of first time authors who are duped into believing their falsehoods.  I would strongly recommend that anyone about to publish, stay very clear of these institutions.  I wish I had.Author House, Xibris, I.Universe and Partridge are all part of the Author Solutions stable and as a victim of their extortionist tactics and unethical business practices, I reserve the right to share my experience with authors on a global scale.  I was assisted in publishing my first book by Author House. I was mega impressed by the speed and efficiency with which the whole process came together. I had paid them a fee, which I considered fair and believed that I had received value.  It took some time for the dawn of reality to emerge and by then I had been suckered in like sheep to the slaughter. Reality being that they're crooks.  Firstly, the ink was barely dry and I got a call from the marketing department telling me what a wonderful book I had written and that it was destined for best seller status, but like any new product. it needed promoting. I was given a glowing resume' of how they had helped obscure authors out of obscurity and into the spotlight of publishing fame. Skeptical I was, but when presented with what they had in mind, I had to admit that it sounded pretty damn good. I invested $ 5,000.00 in the package they offered me and received in return about $ 200.00 in value. What they delivered was planets away from the package I had paid for. What surprised me was the speed with which they offered me a 50% refund when I finally got one of their directors on the phone. They still made a packet out of me without delivering anything that remotely resembled a marketing package. I guess the rapid refund was a gesture designed to shut me up.  Before the dawning of reality, their sales department was onto me..This book is best seller material they said. You just have to have it printed for distribution in the States. It will fly off the shelves and we will actively promote it.. Yeah right!!.. I paid $ 9,500.00 to have 3,000 books printed and immediately the money left my account they went into silent mode. It took me 3 months to get answers as to the status of the books and discovered that they were in a warehouse in Ohio awaiting orders from online booksellers. No active promotion, no flying off shelves, no intention to honor their undertaking.  ROYATY TIME! I received my first royalty statement a month later than it was due, which understated sales that I was aware of by 52 books. When I queried that, I was told to provide evidence of the sales that I was claiming. But the account with online booksellers was in the name of Author House and I could not gain access to the records without the authority of the account holder.. Author House. Would Author House provide me with the required access?. No chance!  And the check for the royalties due against the understated sales?.. Oh thats in the post... We posted it on 30th May... Well August is nearly over and I still don't have the check. The books that have been gathering dust in Ohio are now supposed to be shipped to me in South Africa, but they cannot find a carrier to handle the shipment. (30 boxes of books??,. C’mon!) only a half wit would believe that. I don't even know if the books were ever printed and I suspect not. After having demanded that they send them to me so that I could take control, one delay has followed another and after two months of wrangling I'm told they're on the way, but guess what?.. They can't find a copy of the waybill or any reference to the consignment. . They also keep ducking my request to provide evidence of their print run.. I wonder why?  Oh YES!!!... I'm angry. I reserve the right to be. I can categorically state without fear of reprisal that the Author Solutions group are publishing predators. They prey on the vulnerability and inexperience of first time authors who are duped into believing their falsehoods.  I would strongly recommend that anyone about to publish, stay very clear of these institutions.  I wish I had.
Entity: Internet
7, Report #1145146
Jun 27 2014
01:59 PM
Author Solutions trading in Australia as XLibris scammed my 78 year old mother of at least AUD$164,000 using pressure sales techniques Bloomington Indiana
Author Solutions trading as XLibris has business practices that extend to harassing and haranguing clients for money akin to the worst excesses of call centres. They have no system to vet any prospective client either for the quality of their work or their vulnerability. They purport to sign up aspiring authors potentially for a number of works over the course of time but require up-front payment of fees for all the proposed works before publication, let alone any one of them. 
An ethical approach would be to charge an author for each publication as it is produced. They do not assess clients in terms of their financial status or ability to meet financial requirements. They have no system of reporting or accountability for the money paid to them. Author Solutions, trading as XLibris, has staff in many countries who harass and upsell vulnerable and susceptible people, denying online negative reviews with such words as: “If you look real hard, you might find 100 people out those 10,000 that had a bad experience with us. That tells me that less than 1% of our authors are so unhappy that they lodge a complaint online or with the Better Business Bureau. Companies like McDonald's and Disney that are the leaders in their industries dream of having less than 1% of their customers complain. The Better Bureau sees this as a high rating for this very reason.” The Publishing Consultant who wrote this email was referring to the Better Business Bureau, which has received 351 complaints, including one from my 78 year old, ill mother. XLibris claims an A rating. Well, it is now A minus and deserves a C minus. XLibris promotes itself to would-be authors as being owned by Penguin and Random House, which gives comfort to would-be authors wishing to be published by a respectable and legitimate publishing company.  My mother has spent her life’s savings with Author Solutions trading as XLibris. She has 50 copies of a poorly printed and badly edited paperback children's book in return. XLibris has told her that there are thousands of copies that have been sent to a warehouse in the US, yet there is no proof of this. XLibris is a print on demand vanity press which does a poor job of editing and illustrating, charging extra for further edits resulting from their editing errors. Their team of high pressure sales people from The Philippines up-sold my susceptible mother into buying a very expensive marketing and publicity package with the offer of a 45% discount. My vulnerable mother was convinced to pay for the printing of a large quantity of not-yet-written books. When my mother was in the process of writing her children's book, she was urged by XLibris staff to do a rush job in order to comply with an XLibris imposed deadline, and then charged extra for further editing. XLibris collects money by credit card and international funds transfer.      
Entity: Bloomington, Indiana
8, Report #1226873
May 04 2015
10:59 PM
XLIBRIS My client paid for a book publishing package and has not received it. Bloomington Indiana
I am an editor and my client is an aged pensioner. He paid $US500.00 to Xlibris, to have his life story made into a book 'The Lost Years'. After multiple pleading emails and phone calls, four months have passed without Xlibris adhering to the computer signed agreement and contract. I have hit a brick wall and my client is very distressed. This smacks of dishonesty and thievery on the part of the publisher, but being 20,000 kilometres away in Western Australia, what can I do to either have the book published, as promised, or obtain a full refund of the pensioner's money.
Entity: Bloomington, Indiana
9, Report #1167614
Aug 05 2014
03:09 PM
Xlibris/AuthorSolutions What I did that worked Bloomington Nationwide
I'm the little old lady that got ripped off.  After begging and pleading for them to un-publish my books and their constant  refuslal.. they just sent me a letter of compliance.  Because I was able to send the cc company a copy of my contract and our correspondence...Xlibris was  found to be in breach of contract and I may be able to get some of my mney back.  It's worth a try.  Most of you have paid with credit cards and if you don't get the service you paid for the cc fraud department will try and help. Good luck!
Entity: Nationwide
10, Report #1141264
Apr 24 2014
06:21 AM
11, Report #971431
Jan 12 2013
11:21 AM
Xlibris Publishing So I purchased the premium package with Xlibris to publish my first book of my first series, my horror started with the author represenative, they left out four pages of my book, all the reviews from Bloomington Indiana
I hired Xlibiris to publish my first book in my first series. I purchased the premium package which basically includes almost everything, it included an editor. The funny thing about the editor, all of my reviews have been complaints about the grammer and the edititing, the reviews state that if the book were polished better with the grammer that it would be an easy 5 star book but it's only a 4 at this point because of the editing that I paid for. They not only messed up the editing but they missed an entire FOUR pages that they left out of my book, these pages were important for the plot. My author's rep was fired some time during the publication process and me and my book was dropped in the cracks. It's a joke, they have cost me time, money, sales and most of all my name. The book outside looks like it should belong in the scholastic library for third to fifth grade kids, then the sales rep sends me an email trying to bribe me into using xlibiris for book 2 and 3 by telling me that if I can guarantee her that I'll use them for the next two books that she will (pay out of her pocket) two copies of my book from their other distributor because I don't like the way they turned out. What has large buisness groups done to make their employee's feel that they have to bribe us or to have to spend thier own money to bring in buisness. It's a joke, all of it. I received my first royalty check in the mail today, are you ready for this everyone, take a seat, it was $27.01 that's right don't forget the one cent, yet my author's pages on Amazon and B&N show my sales were way better, not to mention that noone contacted me about taking 28% of my check for taxes or let alone give me the option to opt out of that, which I want, I don't trust them to do anything right let alone my taxes, so I can end up in jail because they are commiting fraud by what they do. I found an attorney, not mention the writers group I belong to that have author's in there who have used Xlibiris and have sued them and were settled, one was settled with five hundred thousand dollars, so come on everyone, the public, their screwing everyone that uses them. My book started out a good size book but ended up with them being 118 pages and they are charging 19.99 for a soft cover and 29.99 for a hard cover. Really, I mean come on, I'm not a Known author yet, it's a rip off any way you look at it. so they must be getting some really great earnings on sitting on all that money, they must be drawing great interest. I want my money, all  of it, and my name back because now it's crap thanks to this company. 
Entity: Bloomington, Indiana
12, Report #852564
Mar 12 2012
12:05 PM
Xlibris Corporation Author House (parent company) Fraudulent Sales Reports - All Around Ripoff Scam Bloomington, Indiana
 When I decided to self-publish my first novel, I found a company in Indiana ~ Xlibris Corporation.  I did my research and from all accounts, the company appeared reputable.  My representative was extremely helpful in getting my process up and running smoothlyor so I thought.  Once the company had my money and there was no turning back financially, I was no longer able to reach anyone that spoke (or understood) proper English.  Suddenly everyone I was connected to was located in the Phillippines and working from a script.  None of their responses had anything to do with the questions I was asking or the reason for my call.  None of the people I originally dealt with in Indiana were available by phone. It wasnt until after they had my money that I learned nothing would happen with my book unless I paid more money, and lots of it.  Stores wouldnt purchase the book unless I paid another fee for insurance; no marketing would be done to sell the book unless I paid another fee for marketing services.  All of these fees were thousands of dollars.  None of my phone calls were being returned when Id call about suspected sales that werent being credited to my royalty account.  Then a friend told me she purchased my book in October of 2011 and another said she bought it in December of 2011, both directly from Xlibris Corporation.  I am holding the receipt from her purchase in my hand as I write this report.  It is dated October 14, 2011.  Unfortunately for me, my Xlibris account shows no sales since April of 2011.  No one at Xlibris will tell me what is going on.   For over a month now, Ive been trying to reach someone in Indiana about the fraud being committed against the sale of my book.  Every time I call Indiana, I get transferred to the Phillippines.  I demanded an audit of my sales and was told one would be conducted immediately and I would receive a call back in 2-3 days.  Its been ten days and no call every came.  So I followed up with another call to Indiana today, and again was transferred to the Phillippines.  The woman I spoke with, who I was informed was an attorney in the companys legal department, says she is only a customer service supervisor and knows nothing about an audit on my sales.  Butshe would look into it and get back to me in 2-3 days.  Click!!! Do not do business with this company.  They will take your money, sell your book and steal your royalties out from under your nose.  Youll never get the same person on the phone twice.  Who knows how many copies of my book they have sold and havent paid me on.  Theres no way to get that information either because no one understands you when you call or calls you back when you leave a message. 
Entity: Bloomington, Indiana
13, Report #804379
Dec 02 2011
08:15 PM
Xlibris Xlibirs ripped me off and don't take my calls, Internet
Xliibris will kindly take your money and then they don't deliver what they promise.  You will never see you royalties, because they won't report your sales to you.  I had a least 50 family members and friends purchase my book on Xlibris website and they sent me a royalties check for the quarter for a litte over a $1.00.  They are excellent at calling you up asking for you to purchase extra services and then they not deliver as promised once they have your money and it almost impossible to get someone on the telephone.  They over priced my book and then told me I had to pay $1,500.00 to bring the price down and then they said because I dropped my price my royalties would only be $1.00.  I had to pay another $1,700 to get my royalties back up to 25%.  Now that they have all my money I can never reach anyone there.  I am out of almost $25,000 and I will never see my royalties from them.  My only chance to recover is to buy a ton of books from them and sell them on my own and it cost to become a vendor to sale your book on your own.  Stay away from Xlibris they smile up front and take your money and then lie and disappear.  They will turn you over to someone who speaks very little english and won't understand your complaint nor follow up.  I put my life savings in Xlibris and my book and I'm stuck and Xlibris doesn't give a d*mn.  How in the h*ll are they still a legal business?  They need to be investigated and shut down after they pay their authors their royalties.  Please email me at (((email redacted))) if need me to elaborate, I will be happy to save you $$$$$$ to not do business with them.   CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: , Internet
14, Report #757783
Jul 28 2011
03:24 PM
Xlibris Publishing Losing Literararily and Literally by Xlibris Publishing Bloomington, Indiana
I may be a little late catching the bus on this one...but i must agree with Ronnie and many others who have had their short and curly's handed to them by XLIBRIS PUBLISHING. I non-affectionatly refer to them as SEXLIBRIS, because you really get screwed when dealing with them. My experience began in the fall of 08. i recently just published my first book Loving Aretta with them. At first i was much like most of you..a little sceptical and skittish as to whether or not my hard earned money was going to make it into the hands of or the services i was paying for. Well as time went on i noticed that it did and i was getting more and more contact calls from my Liasson. This person would constantly ask me about my book and was i done transcribing it. I originally wrote it by hand in 94 (290,000 words all by hand in 30 days) i had some work to do. Once done i got into a new rythem with them and things seemed to speed up a little with the cover work and inserts and all the other page items needed to be added and where. Well all of this was tedious at best but still inspiring until the book galley came back all jacked up and didn't look much like what i sent out. I called about a half dozen PEGGY'S and finally got it corrected (or so i thougtht) at the end of the day it was still not completely correct and i was getting pissed. Everything they did from that point on was BASSACKWARDS! they kept telliing me about the cover and the completion of the galley but had not finished editing it yet as they say. How the hell can you print or publish something you claim to still be reveiewing. This got worse when it came to me getting my copies. I got 25 paper backs and 10 hardcovers. all were fine accept there was no info on the inside flap of the book. I called and b***ched at about four diffrent people about it and still no satisfaction. I was also told i would get my posters and other sundries for the display and signing event. I got post cards and business cards but no posters and when they did come it was several weeks after i got the cards. Oh did i tell you the book was completed May 21,2011 and i just got the posters last week!. I also just discovered the ruse in the cost of my book by other peoples comments. My book is selling for 23.99 and 34.99. My book has 619 pages all black and white. Many of my books are in publick libraries in number, many have bought it and i am only seeing royalties of 3.00 dollars! Personally i want to burn their collective imigrant asses to the ground!. (nothing personal to imigrants on the whole,just these assholes. I have no illusion that i won't get anything for my book and buying more from them is not an option. Someone needs to shut them down for good!
Entity: Bloomington, Indiana
15, Report #809997
Dec 15 2011
04:31 PM
XLIBRIS Publishing XLIBRIS SCAM Underperforms and Underdelivers STAY AWAY from them! Bloomington, Indiana
Xlibris Publishing is nothing they tout themselves to be.  There is no personal service, no sense of urgency, or compasion to your book publishing.  Yes, they take your money and run!  It has been a nightmare having them as my publisher for my treasured book.  Here is what I wrote to their customer service department: TO CUSTOMER SERVICE SATISFACTION DEPT. (Dec 15, 2011) I cannot begin to tell you how disappointed I am in your overall performance in processing and publishing my book Camels to Caviar. the editing was the most poor performance of all. Shoddy and incomplete. Your editor did not even finish the full book of editing per the beginning of the book comments and suggestions and punctuation. That was the beginning of the lack of interest and professionalism by your company. I give you an F: in this category On the proofing (the galley). After receiving the second proofing of the book, your department did not even finish the book for proofing and I was sent a 3rd and 4th copy to proof again. It was obvious whoever was correcting the proof did not have any personal or professional interest in making these corrections per my requests and in a timely manner. I give you an F for performance in this category. You continually lie as to when shipments were sent out including today when Maricar said she just sent out a copy of my book for authorization yesterday. I received an earlier email saying it was sent and giving the tracking number - not advising whether it was UPS, USPS or Fed Ex. Just sent out. More lies as to time frame to receive my shipment of books when it is already available on the internet. How do I know these books are correct if you have not even sent me a copy yet? No sense of urgency to get this out to me by Christmas for gifts or for other potential interested parties to read and purchase in numbers. Your IT department is obviously self serving in changing formats of your web page where newly released books give only 25 books. MINE is not one of those and only out as of Dec 1st. How am I supposed to create momentum when you cant even order the book through ebook when this is part of my package? Obviously whoever re did your web page is not a BOOK READER as it is not user friendly or complete. You cannot even pull up previous author book previews with this new format. F in this category too. Your press release is useless as your webpage shows no information available on my book. You mean to tell me you could not think a little further and write what the blurb is on the press release as well as the information on the inside of the hard copy book? We have to wait for the IT department to do whatever....absolutely NOT an answer I can work with when this is the KEY TIME for momentum in sales of my book. What kind of people are you? Complacency, non urgency, no problem solving skills and overall shoddy work is all I have received from Xlibris. I fully intend to write on the internet about your poor performance overall from beginning to end. The only person that has worked with me adequately is Vance in my web page set up. The rest of you are all USELESS. There isn't any sense of pride or trust from any of the other people I have had dealings with. I would NEVER suggest anyone using your company again after this STRESSFUL ANGERING experience with you. You couldn't care less about your clients and it so shows. With all these failures I feel some sort of refund of my payment for this package is due back to me. I will be talking to a lawyer about this as I feel you are instrumental in stifling potential sales with these important failures at the last of the process of this book succeeding. I expect a response............................lets see how long that takes!!!!! Katherine Whitley International Tour Manager Author Camels to Caviar The Exotic Adventures of a Tour Manager Stay away from this company, bad news, bad performance, inferior in everyway  STAY AWAY!!!
Entity: Bloomington, Indiana
16, Report #955448
Oct 15 2012
04:17 PM
Xlibris Publishing Xlibris Corp. Don't Publish with these Scamsters and Bimboes!!!! Bloomington, Indiana
Don't be suckered in by Xlibris...I have heard that a new self-publishing company grows on the internet every day and given the depression we are in and the sheer and ungodly horde of people who want to get their writings published, it is a perpetual Roman Holiday for scams and con artistry. In my case, I had a collection of cartoons, poetry and essays I wanted to get out there; tried manually hand publishing the volume (approx 87 pages originally) using a local print store---it took forever and cost too much just to make ten soft bounds, the binding was a joke and it looked more like the flight manual for a DC-3 than an anthology of poetry. So I tried lu-lu and a host of others. They were of less than zero help. Even ended up at Dorrance which firm has been in bizz since the 1920s where greats like T S Elliot and Ezra Pound got their start----their package started at $9000.... ...Down. And life to pay off the rest. Long story short, I got conned into buying a grossly misrepresented publishing package from Xlibris and just about everything those people told me they would do turned out to be a bald faced lie. Sure, they produced the damned anthology but they have it hidden under a large boulder on their web site and they won't even show the cover design. They'll never get busted because they are offshore---over in the PIs where they are out of American legal jurisdiction....flatly avoid them.
Entity: Bloomington, Indiana
17, Report #1140615
Apr 21 2014
09:56 PM
Xlibris Publishing Xlibris is should charged with Cyberhacking and Cyberinsecurity Bloomington Indiana
Xlibris should be investigated for practicing Cyberinsecurity and cyberhacking on the internet- namely:gmail, yahoo, and gmx. I experienced their scheme When they stole my first book, a year ago and recently.The young lady that I had been sending my writings to from my emails took so long until I told her to send my emails back so that I could send an already completed book into Xlibris because the word of the Lord needed toso that this warlock could be exposed and he would leave me alone. Because she took so long, I called their headquarters in Bloomington for help. That lady wanted me to send her a copy of the emails that I had sent to the young lady. I told her no. The young lady had started sending my emails back through gmail, but I noticed them disappearing. The warlock could erase a line here or there but not full messages at a time. I sat there and saw her take back all of my writings from the internet as the young girl would send them. She not only took my emails that I had remaining on my personal computer as my evidence, she went to two of my son's emails including yahoo accounts and hacked her way into every where I had forwarded copies. It was a trip for me because I never knew that someone could just take anything on your computer they wanted. Then she wrote me a letter as if she were the young lady claiming that she sent all my work back to me. I got a retired navy officer at the labor board where we were working to write back and request my documents to no avail. The language of the letter was much more than this young girl that I had been working with about a year. This woman stole my document because I explain that there are people who are meditating taking it to another level which involves rape, stealing from big businesses and corporations, murder, and all kinds of crimes. The second document that I had given the young lady was published with only a few grammatical adjustments that I suggested because Xlibris has very limited English speakers working on their material. One young lady told me that they were in the Philippines. Xlibris added a few images and my first manuscript was prodused and of this date, two years later, I have earned $1.00 and some change on my book that I know people have purchased. They owe me a refund on that book because they had very small input. Remember the first book still had not been published so I prepared notes on the book the woman had stolen to be published by Xlibris to let this woman know that I am still here, and I want someone to tell me that they read a book similar to this next one that I am writing so that I can get file suit. As of today, I am waiting for a young man at Xlibris to return my emails which were sent to him just as the others were. After six months, he sends me some writings from my first and second book which total 81 pages, the same as the first book. The document he sent me was word for word as the first book. He started to get nasty and say in April what are these emails for? As if he did not receive over 200 emails and over 200 images which had nothing to do with the first book. I asked him if he is on crack? The second book shows how this out of body criminal steals from homes, banks, hospitals etc.. It shows how he hurts and murders them. I included images of how he is trying to kill me. This young man does not know that he is getting in the way of the Lord's work. Have mercy on your soul. He is also putting a curse on Xlibris. If people only knew the physical implications on the body, businesses, and family, I could get the assistance of the US government to take this one warlock out who I know has caused serious damages to the aboved mention and others. One example is passengers riding on a bus or plane. This out of body warlock from Jackson, Mississippi sprays sleep medication on the drivers cause accidents or tamper with engines on planes and busses to cause tragedies. Xlibris, you are getting in the way of the small and large businesses who have lost money and some received damaged goods.The workers will not let a person get to the board of directors. If I cannot hear from them by the end of the week, I will seek legal advice.Any person interested in talking with me can contact Rip Off
Entity: Bloomington, Indiana
18, Report #863699
Apr 04 2012
08:39 AM
XLIBRIS Not useful at all, initially very nice then the bait and switch Internet
This company uses the usual bait and switch tactic.  Initially they are very interested and offer a discount for their publishing services.  Once you submit a manuscript and pay for the package, communication stops and it is difficult to get someone on the phone.  The book representative is obviously of foreign descent and at first it is an American who hooks you in with the speal.  I signed up for the 600.00 package payable in 3 months, pad the first month then cancelled the card so no more payments are coming to them from me.  I would suggest going through Createspace to publish, its free and cost nothing and you will be published on Amazon which is what I did.  These flim flam book publishing operations are just that...flim flam.....I am an ex Marine and worked for years doing honest work and never fell into these types of scams until I slowed down.  I feel like an idiot but if I catch em Ill be ready for em...gloves are off...
Entity: , Internet
19, Report #929356
Aug 19 2012
07:00 AM
XLibris Took money multiple times for marketing scams and website and generated 0 book sales Bloomington, Indiana
I hired XLibris to self publish my book. That part was okay, however, then they started pushing their marketing campaigns. They convinced me 3 different times to pay for marketing campaigns which they claimed were always very successful in promoting book sales. I spent over $10,000.00 on their campaigns and they never sold one book. In fact every book ever sold was due to my own efforts. The first campaign was supposedly to have my book featured at a national book expo. Not one sale. The second campaign was internet marketing to over 1 million people who showed interest in my category. The third campaign was supposedly a newspaper & magazine advertising deal with them physically contacting book stores like Barnes and noble and actually placing my books in their stores with a return policy if they couldn't sell them. In addition, when the website came up for renewal, they never notified me, and then when I realized it was due, they told me I missed the deadline for renewal, and then instead of charging me the normal $79 or $89.00 to renew, they wanted to rip me off for over $300.00. They keep contacting me to spen more money marketing, and they keep assuring me that the new marketing techniques will definitely imporve my book sales. (Same as they had done the previous 3 times). I told them they were lying, and that the money I spent the 3 previous time produced nothing. Then, once again they assured me that it would work. I asked the question If you are so sure this will work, why did you charge me over $10,000.00 for 3 other campaigns that didn't? Why didn't you offer me this one first? Obviously this was another scam to get money from me. I told them that 3 strikes and then they were out.
Entity: Bloomington, Indiana
20, Report #710521
Mar 26 2011
10:12 AM
Xlibris Sales consultant flat out lied to me and then Insulted my husband over the phone, Internet
Last Friday (March 18, 2011), I had an incident with my sales representative. I called corporate office and put in an official complaint on this particular employee for being overly aggressive in trying to convince me to sign up for an add-on to my current package. The package add-on was for the royalty increase which cost $1,599.00. I was told I would have to make a down payment of $533.00 right then. This price is the equal to the cost of a down payment on a car. Most people would not just throw that much money at something with out considering all of the options and mull over it for a day or so. He told me, I only had right then to decide on it because as of Monday the offer would no longer be available to me. He also told me I would not be eligible to enter this program after Friday March 18, 2011.     I sent him this email. I have thought things through. And, this seems like a lot of money to invest and risk. No one knows how well this book will sell. If it turns out to be a flop then I have only lost a little money, hang my head and move on. As it is now, at least if the book does well I make a little profit, succeed and move on. And I know better next time where to hedge my bets. I'm not a gambler and in reality that is exactly what I am doing. So, I would rather bet a little and win a little than bet a whole lot and loose everything. Lesson learned more or less. If this book does well and I decide to publish the next book that I already have written. Will this offer be available to me or is this a one time deal? Thank you for the call this afternoon. I do appreciate the opportunity that you gave to at least give me an option.He called my home several hours after I sent him this e-mail. I was not home when the phone call came in, but I did walk in on the conversation between my husband and my agent. My husband was flustered and very angry, which is hard to do because he is a very docile person. In order to get him this irritated someone has to do something major to tick him off.  This guy told my husband and this is quoted  So as I understand this you are refusing to give your wife $1599.00, you should be ashamed of yourself for holding your wife back from pursing her dreams. YES, he told my husband this.  My husband is very protective of me as any husband should be. However, since this is my project and my hard work he stood back and is letting me make every choice for myself. Now this is happening he has become fully involve with every aspect of my book. This is unacceptable behavior for anyone claiming to be a professional and work at any public industry. You do NOT insult the people who essentially are responsible for your paychecks. I did talk to a person higher up the chain of command that day. He told my husband and myself he would be in contact with me. Since March 18, I have not heard any word from anyone at Xlibris. Come to find out after all of this, what the sales rep offered was not a ONE TIME deal. I was told I may opt to enter the program at anytime. So essentially, I was lied to. Since then, I have not heard anything back on this incident. The man my husband talked to, did assure us a new technical adviser and sales representative would be assigned to me and would be contact me. I was told to forward the e-mails I had already sent to my current technical adviser to the Technical Advisor manager and he would look over everything. I did as I was told to do. As of today I still have not heard anything. I just received my welcome package with a contract. There are a few things of which have me concerned about it. Number one the contract that was sent to me is the wrong contract for the particular package I purchased and I have already made an initial payment on. The second concern is after reading through the Publishing Guide, I found a better package to better meet my needs. I feel the sales rep should have been more open with me on my options and should have explained things better. I signed for the Basic Package what I should have signed for is the Professional Package instead, he more or less pushed me to what he thought I needed. He never did ask what I wanted. The only reason I contacted Xlibris was to find out more information on what would be available for me. I did not intend to make a purchase at the time because the illustrations for my book are not complete. The sales rep told me I had to make a decision that day, if waited a couple of days to debate on this package, he could not guarantee the price quote he gave me if.  At this point I am very unhappy with the way things are going. I would like very much to stay with Xlibris to publish my book; but, if this is the way business is handled here, I will consider withdrawing my contract and sign with another publishing company. This is not a threat I am just stating what is going through my mind; I would appreciate a quick and satisfactory resolution to the problems I am having. Before I contacted this company I did check with the BBB and there were 214 official complaints filed with the BBB against Xlibris. I figured being a business to the public there is no way to guarantee 100% happy results from every client. This is just not possible. Now my big dilemma is what in the world do I do now. I feel like all of my hard work has been flushed down the toilet. Very dis-satisfied client.
Entity: Internet, Internet
21, Report #1061828
Jun 25 2013
12:11 PM
Xlibris High prices, horrible customer sevice, and they call themselves a publishing Co. Internet
This happend to me last year when i published both my books through xlibris.  When i paid them, they were very nice, called promptly, and printed the 1st book within a month. I was so happy, i thought they would aid in selling, i quickly realized i was on my own.Publishing book2 was much different. Because i was all paid up i wasn't as important, i didn't have the internet at the time and my reps knew. they kept having me look at my corrections even though nothing was changed. The cover took a week and the interior took 3weeks with nothing edited.They stopped calling me i had to call them everyday to check on the book. it was finally finished but, they got the title wrong, and their serviceing sucked at the end. Even though i wasn't ripped off, it feels like i was. My book is 300pages and is $20 i do think the price is fair for a new book. but the price for the author is wrong it's way to high.I still get contacted from them every now and then, new reps asking me of my progress and if i'm going to buy more books soon. A few days ago a rep was trying to convince me not to give up. even though im not. I waited and searched for a publisher for a month and couldn't find anyone good. I didn't want a self publisher but it was all i could find, everything good is off the grid. I didn't know about this site at the time so i couldn't check them out.If your a new author and looking to publish, i know how excited you are to look at that finished title of yours, but my advice is wait. Do it the right way, or don't do it at all. These people know how to talk to you, they sell, they don't care about your dreams or how broke you are. Your just a dollar sign to them.I don't think theres anything anyone can do for me, i just don't want the same thing to happen to anyone else. Good luck and God bless!
Entity: Internet
22, Report #1099598
Nov 15 2013
01:57 PM
Xlibris Publishing Ripped me off of royalties and book marketing costs Bloomington Indiana
 I was talked into a premium book package by Xlibris in 2011 and everything has gone downhill since.Their customer service is outsourced to the Phillipines and uneducated people who do not know the first thing about books even though they will claim otherwise.I sold several copies of my books and more than what they have said i did.They went and pocketed all the profits from what i earned on each book and lied saying the reports had not come in yet.I'd like any other authors who have had problems with Xlbris Publishing if interested join me in filing a class action lawsuit against them.If there is an attorny out there who reads this please email me so we can get the ball rolling on this matter.We as authors have rights and it is unjust to have them taken away by a publishing company who rips us off.
Entity: Bloomington, Indiana
23, Report #1091653
Oct 13 2013
01:13 PM
Xlibris Scam/ripoff high pressure tactics and refusal of refund Bloomington Internet
Do not use this company to publish anything you write unless not making money is in your business plan.  They will promise you just about anything for your money.  I was smart enough to record all my conversations with the sales person (Grace) and her promises were not honored.   I was was told I had a grace period for refund of all money, I was dumb enough to give them nearly $8000 and i requested a refund a week later because I found out the company is running a scam.  They will tell you that you can charge anything for your books and they would only take $3 for printing.  The example she gave me was:  if I sell a book for $15, I would make $12 and Xlibris would make $3.   They told me I would get 100% royalties but if you look at the contract you get about 25% and Xlibris get 75%. PLEASE do research before using this company, they will give you sales pitch after sales pitch, like they are owned by Random House Publishing or they publish very well known authors but they will not tell you who those authors are.  
Entity: Bloomington, Internet
24, Report #1104570
Dec 05 2013
11:02 AM
Author House (Xlibris) I've published three books with Author House/ Xlibris between 2005/2007 Bloomington Indiana
Author House and Xlibris ripped me off on royalty money I was due for three books I had published titled Waking Up, Hollowed Lands 1: Monster Crew and Pearl. Author House promised 4 to 6 percent royalty for every book I sold. I got paid for 1 book a quarter. Big deal for Author House, not me! I was the person who labored for hours writing the material for each book. Author House was paid for everything they did to publish my three books. In the contract Author House said that my book would be available at every book retailer online,(a good deal!) How about a big rip off! After promoting my three books through local radio ads, Fangoria and countless Thirfty Nickel ads, I was seeing results at the major online retailer's. I was happy to be published! Think again! rip off Gods changed that I got nothing.  
Entity: Bloomington, Indiana
25, Report #655179
Oct 25 2010
10:07 PM
Xlibris publishing E-Books royalty of over six months reported on Amazon E-books, but failed to be reported and not paid by Xlibris. Philadelphia, Pennsylvania
I have just published a book with Xlibris. The book is listed as E-Book. I looked on Amazon e-book, and the book is ranked top 100 paid on Amazon e-book for over  a month. The book is still in good rank on Amazon e-book. The unfortunate thing is that for over nine months since the book has been released, Xlibris has not acknowledge any royalty in myn account on the book. They just keep telling me that they have not recieved any data report from Amazon E-book. I wish if Xlibris would clarify if  the book is really part of the top 100, or part of the numbers of paid books on e-book, or paper back market in Amazon.com. Also, I wish they request Amazon company to clarify the validity of the reported data online, and pay me the required royalty due for this sales rank.
Entity: Philadelphia, Pennsylvania

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