XLIBRIS BOOK PUBLISHING Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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1, Report #789615
Oct 17 2011
06:36 AM
XLibris Publishing XLibris Book Publishing, XLibris Corporation POD publisher, vanity publisher, self-publisher Bloomington, Indiana
On 5 July, 2011, I began discussions with a representative of XLibris Publishing to  produce my third novel, Twisted Key. In the initial discussions and before paying for any services I made it clear to the consultant that I needed a cost-per-unit of around $6.00 before shipping costs are figured in for each copy I purchased. That price allows me to make a decent profit on each sale,  since I wholesale to indie bookstores at $12.00 per copy and retail to customers at $15.00. I was NOT given a cost per unit  but was assured it would be reasonable and until they calculated their setup and production costs any figure I was given would not be accurate. I liked what they had to say about what they could do for me and going with XLibris would put copies and promotional materials in my hands for the Fall selling season. So I signed their agreements and paid the $1050.00 fee to have the work done. It was only after the money changed hands that I was given a cost per unit of $13.00 for me to purchase copies for sale, and everyone I spoke with at XLibris said that is their Standard fee. Before the shipping charges were added, of course. Each of my novels requires 2 years of research, writing and editing. I cannot make a profit off of this novel. I cannot even make my $1050.00 back. I cannot afford to purchase copies of my own novel to sell, since nobody in his right mind is going to buy a 6 x 9 paperback for $20.00, which is what I would have to charge to make any money from a sale. On 27 September I sent an email to their Customer Service department laying out my concerns and their several failures to comply with the terms of the agreements for services (including the provision of an LLC# for the novel. I gave them 10 days to reply to the email. They have not chosen to do so. I am posting complaints and writing blogs to warn others away from doing business with XLibris Publishing.
Entity: Bloomington, Indiana
2, Report #969760
Nov 15 2012
02:03 PM
Xlibris Corporation Charlie Duke, Xlibris Corporation, Xlibris Publishing, Xlibris Write Your Own Success Charlie Duke, Xlibris Corporation, Xlibris Publishing, Xlibris Write Your Own Success Bloomington, Indiana
Charlie Duke, a person working for Xlibris Corporation contacted me recently to offer a deal to publish my book. I said no because I was deceived and ripped off by Trafford Publish, which is a sister company of Xlibris. Without knowing what I went through with Trafford, Mr. Due said I'm pretty sure that Trafford remedied this situation; I just wish to help you publish your book. No, do you think I'm that dumb? I asked. I made it clear that I didn't want to publish Xlibris as a sister of company of Trafford Publishing. Here is what Charlie Duke wrote me back: On Thu, Nov 15, 2012 at 11:09 AM, Charlie Duke <Charlie.Duke@xlibris.com> wrote: Mr. Sanchez,   First of all I do not think you are dumb. I never known someone who writes that have the attribute of a dumb. All companies always have haters. All companies have shortcomings. Xlibris, is one of the pioneers of the print-on-demand publishing services industry, and still leads the way today. One of our founding principles, dating back to when we were newly incorporated and making books out of a basement office, is that authors should have control over their work. This principle still stands today as we help hundreds of authors every month publish their work in the manner and form that they envision.  Xlibris has been publishing books for more than a decade. Now with over 40,000 titles in print for over 35,000 authors, you can count on Xlibris' extensive experience to provide dependable, long-term, individualized support through the publishing process and in the years that follow. We wont be able to exist this long if we are doing something wrong. I am aware that there are unsatisfied authors due to honest mistakes, but nonetheless, these mistakes are unacceptable and they rarely happen in our company. I am not aware how Trafford do their thing but I know one thing, that Trafford is under Author Solutions but Xlibris does its business separately. The bigger the company grows, bad bogs will also follow. Xlibris is a member of the better Business Bureau and with that alone I am proud to be working for the company. However, we cannot ignore the fact that you have been a victim of Internet Thievery, But I dont have the power to undo this. But as a Customer Service Representative for a Publishing company, I can help you start over and get your book out in the market. Sincerely, Charlie Duke Did  he think that calling me dumb and insulting me was going to make me change my mind. These people are rude, unethical, and thieves. Authors beware. Don't publish with this people, they are the type that would use a shotgun to ask you for a favor.
Entity: Bloomington, Indiana
3, Report #955853
Oct 16 2012
04:31 PM
Xlibris iUniverse DON'T WASTE YOUR MONEY SELF-PUBLISHING WITH XLIBRIS! , Internet
Xlibris is the biggest fraud of a company that I ever had the misfortune to engage. In the past nine months, I have been shuffled between Author Services Representatives all promising that my books would be published soon. My first ASR Cherry Bates left the company, and no one even notified me until two weeks after the fact. The next ARS Gregory Ellis failed to return my phone calls. I was then assigned Glenn Bryce who did not return my e-mails or calls for some time. I was simultaneously told that he had left the company and was out on leave!  When Mr. Bryce did acknowledge my e-mails and eventually call me, he told me that the pdf file to my first novel had been lost and that we should go ahead and publish my second novel first. I was unhappy about this but agreed. In the meantime I sent a copy of my first novel to Mr. Bryce with corrections that I wanted made. I assumed that since Xlibris had lost my file for the e-book, they could at least make some changes gratis. The e-book was created, but some idiot wiped out all the italics from the manuscript, italics that were there for a reason. After several attempts, I thought the Xlibris technicians had got it correct, but I was wrong. However, Xlibris posted the e-book on their website and secondary sellers websites. I asked it to be removed, but it wasnt. I was eventually assigned Ken Barnes as an Author Services Representative who promised me that all the changes to my first e-book would be made. He also assured me that the corrections that I asked to be made gratis to my second novel would be honored due to all the trouble I had encountered. I had already paid $250.00 for post-productions corrections, which involved some minor punctuation and the use of the correct book cover, so I was happy about that. When Xlibris technicians created the e-book for my second novel, a flawless product could not be created without mistakes being made. I again asked for some minor changes to be made gratis considering the work had to be done any how to correct Xlibris mistakes!  I sent letters of complaint to Xlibris managers Raymond Chin, Michelle Postrano and Elaine Jerome-Headley, but nothing was ever done. Neither Mr. Chin nor Ms. Postrano could even acknowledge my e-mails.  At this point I was given a rash of grief that I had to pay another $125.00 to get these corrections implemented. This was the straw that broke my camels back! I canceled my business with Xlibris and sent out signed Letters of Intent to the appropriate Xlibris managers with a carbon copy to everyone I had dealt with in the past nine months. Rey August sent me an e-mail stating that my account was cancelled. Then a week and a half later Matt Evers called me and said that it was his understanding that I wanted to cancel my account! I went ballistic. This was just another example of Xlibris incompetence!   I should also add that one of my book packages (I paid for four books to be published) included single item accessoriesbookmarks, posters, business cards, and postcards. After sending detailed notes and pictures regarding the font and pitch size for the text and the book cover I wanted used for each product, it took Xlibris technicians six tries to finally get it right. Each time a new version of the items arrived, it looked like my instructions were completely ignored, and the techs did whatever they bloody well wanted! The 50 SEO clicks that I received in my first book package were used when the incorrect version of the e-book was published, and Xlibris refused to give me another 50 SEO clicks to replace them. All in all, it has been an expensive and frustrating nightmare working with Xlibris. Although I lost a good amount of money, the thing that angers me most is the time I lost from my life dealing with these incompetent, lying b*stards. I discovered too late that I'm not the only one who has encountered problems. There was a lawsuit against Xlibris in early 2012 by the State of Indiana where the company headquarters is located (Bloomington). Obviously, the problems with Xlibris are far-reaching and go way beyond the customer service department in Cebu, Philippines.  After reading all the consumer complaints about authors not receiving their royalties, should either of these books had been published, I doubt I would have seen a dime in royalties. Bottom line: Do not deal with Xlibris no matter how much you want to be published! BTW, Xlibris also operates under the name iUniverse.
Entity: Internet, Internet
4, Report #757783
Jul 28 2011
03:24 PM
Xlibris Publishing Losing Literararily and Literally by Xlibris Publishing Bloomington, Indiana
I may be a little late catching the bus on this one...but i must agree with Ronnie and many others who have had their short and curly's handed to them by XLIBRIS PUBLISHING. I non-affectionatly refer to them as SEXLIBRIS, because you really get screwed when dealing with them. My experience began in the fall of 08. i recently just published my first book Loving Aretta with them. At first i was much like most of you..a little sceptical and skittish as to whether or not my hard earned money was going to make it into the hands of or the services i was paying for. Well as time went on i noticed that it did and i was getting more and more contact calls from my Liasson. This person would constantly ask me about my book and was i done transcribing it. I originally wrote it by hand in 94 (290,000 words all by hand in 30 days) i had some work to do. Once done i got into a new rythem with them and things seemed to speed up a little with the cover work and inserts and all the other page items needed to be added and where. Well all of this was tedious at best but still inspiring until the book galley came back all jacked up and didn't look much like what i sent out. I called about a half dozen PEGGY'S and finally got it corrected (or so i thougtht) at the end of the day it was still not completely correct and i was getting pissed. Everything they did from that point on was BASSACKWARDS! they kept telliing me about the cover and the completion of the galley but had not finished editing it yet as they say. How the hell can you print or publish something you claim to still be reveiewing. This got worse when it came to me getting my copies. I got 25 paper backs and 10 hardcovers. all were fine accept there was no info on the inside flap of the book. I called and b***ched at about four diffrent people about it and still no satisfaction. I was also told i would get my posters and other sundries for the display and signing event. I got post cards and business cards but no posters and when they did come it was several weeks after i got the cards. Oh did i tell you the book was completed May 21,2011 and i just got the posters last week!. I also just discovered the ruse in the cost of my book by other peoples comments. My book is selling for 23.99 and 34.99. My book has 619 pages all black and white. Many of my books are in publick libraries in number, many have bought it and i am only seeing royalties of 3.00 dollars! Personally i want to burn their collective imigrant asses to the ground!. (nothing personal to imigrants on the whole,just these assholes. I have no illusion that i won't get anything for my book and buying more from them is not an option. Someone needs to shut them down for good!
Entity: Bloomington, Indiana
5, Report #1046579
Apr 26 2013
10:07 PM
Xlibris book publishing rip-off, non-paying,people who took my book Internet
I would like everyone to know if you are going to publish your first book, or any book do not go to xlibris they are nothing but a total ripoff.  I get a small SScheck a  month it took a whole lot to get these people to publish my book. They messes up, they mis-printed a few things on my book. Also they did not tell me that Brooks and Noble or Amazon would take my book ifit was landscaping size.  So I had to change my book.  I am not happy the way it's been changed.  Also my book is not being shone at none of the book stores. My main complaint about this place is that my childrens book came out in July 2012 this is now april 2013 and i have yet got a single penny from them. I know that my book has sold but I guess that they think I always been poor I could that i could just stay poor.  It took me a whole lot to  publish my first book and then I  got treated this way.
Entity: Internet, Internet
6, Report #809997
Dec 15 2011
04:31 PM
XLIBRIS Publishing XLIBRIS SCAM Underperforms and Underdelivers STAY AWAY from them! Bloomington, Indiana
Xlibris Publishing is nothing they tout themselves to be.  There is no personal service, no sense of urgency, or compasion to your book publishing.  Yes, they take your money and run!  It has been a nightmare having them as my publisher for my treasured book.  Here is what I wrote to their customer service department: TO CUSTOMER SERVICE SATISFACTION DEPT. (Dec 15, 2011) I cannot begin to tell you how disappointed I am in your overall performance in processing and publishing my book Camels to Caviar. the editing was the most poor performance of all. Shoddy and incomplete. Your editor did not even finish the full book of editing per the beginning of the book comments and suggestions and punctuation. That was the beginning of the lack of interest and professionalism by your company. I give you an F: in this category On the proofing (the galley). After receiving the second proofing of the book, your department did not even finish the book for proofing and I was sent a 3rd and 4th copy to proof again. It was obvious whoever was correcting the proof did not have any personal or professional interest in making these corrections per my requests and in a timely manner. I give you an F for performance in this category. You continually lie as to when shipments were sent out including today when Maricar said she just sent out a copy of my book for authorization yesterday. I received an earlier email saying it was sent and giving the tracking number - not advising whether it was UPS, USPS or Fed Ex. Just sent out. More lies as to time frame to receive my shipment of books when it is already available on the internet. How do I know these books are correct if you have not even sent me a copy yet? No sense of urgency to get this out to me by Christmas for gifts or for other potential interested parties to read and purchase in numbers. Your IT department is obviously self serving in changing formats of your web page where newly released books give only 25 books. MINE is not one of those and only out as of Dec 1st. How am I supposed to create momentum when you cant even order the book through ebook when this is part of my package? Obviously whoever re did your web page is not a BOOK READER as it is not user friendly or complete. You cannot even pull up previous author book previews with this new format. F in this category too. Your press release is useless as your webpage shows no information available on my book. You mean to tell me you could not think a little further and write what the blurb is on the press release as well as the information on the inside of the hard copy book? We have to wait for the IT department to do whatever....absolutely NOT an answer I can work with when this is the KEY TIME for momentum in sales of my book. What kind of people are you? Complacency, non urgency, no problem solving skills and overall shoddy work is all I have received from Xlibris. I fully intend to write on the internet about your poor performance overall from beginning to end. The only person that has worked with me adequately is Vance in my web page set up. The rest of you are all USELESS. There isn't any sense of pride or trust from any of the other people I have had dealings with. I would NEVER suggest anyone using your company again after this STRESSFUL ANGERING experience with you. You couldn't care less about your clients and it so shows. With all these failures I feel some sort of refund of my payment for this package is due back to me. I will be talking to a lawyer about this as I feel you are instrumental in stifling potential sales with these important failures at the last of the process of this book succeeding. I expect a response............................lets see how long that takes!!!!! Katherine Whitley International Tour Manager Author Camels to Caviar The Exotic Adventures of a Tour Manager Stay away from this company, bad news, bad performance, inferior in everyway  STAY AWAY!!!
Entity: Bloomington, Indiana
7, Report #955448
Oct 15 2012
04:17 PM
Xlibris Publishing Xlibris Corp. Don't Publish with these Scamsters and Bimboes!!!! Bloomington, Indiana
Don't be suckered in by Xlibris...I have heard that a new self-publishing company grows on the internet every day and given the depression we are in and the sheer and ungodly horde of people who want to get their writings published, it is a perpetual Roman Holiday for scams and con artistry. In my case, I had a collection of cartoons, poetry and essays I wanted to get out there; tried manually hand publishing the volume (approx 87 pages originally) using a local print store---it took forever and cost too much just to make ten soft bounds, the binding was a joke and it looked more like the flight manual for a DC-3 than an anthology of poetry. So I tried lu-lu and a host of others. They were of less than zero help. Even ended up at Dorrance which firm has been in bizz since the 1920s where greats like T S Elliot and Ezra Pound got their start----their package started at $9000.... ...Down. And life to pay off the rest. Long story short, I got conned into buying a grossly misrepresented publishing package from Xlibris and just about everything those people told me they would do turned out to be a bald faced lie. Sure, they produced the damned anthology but they have it hidden under a large boulder on their web site and they won't even show the cover design. They'll never get busted because they are offshore---over in the PIs where they are out of American legal jurisdiction....flatly avoid them.
Entity: Bloomington, Indiana
8, Report #803711
Dec 01 2011
11:41 AM
Xlibris Incredible inept book self-publishing Bloomington, Indiana
Xlibris is best at self-promotion, not self-publication. Call are not returned; emails not responded to; all editors have trouble understanding requests. Marketing is non-existent; production, embarrassing; editing, totally inept. The entire process...from beginning to end...was met with incompetence. What is supposed to be an enjoyable outcome is a mess and it still is not over after 7 months.
Entity: Bloomington, Indiana
9, Report #835753
Feb 08 2012
06:40 AM
Xlibris publishing Company the rip off merchants of the publishing world Bloomington, Indiana
I had the tragedy of my wife dieing of cancer back in 2006 so to help me get over it a friend persuaded me to write down my thoughts and feelings. The set of thoughts became an idea for a book and unfortunately I chose Xlibris. To begin with they were really good. I was pleased with the cover and their work. After I had paid them a lotb of money for advertising and publishing things changed. They stopped answering my emails and pnone calls. They did not tell me how many books I had actually sold. One year on from publication and according to their Website I have sold 34 copiesand should be getting 55 in royalties i have so far got 16. I also know that I have sold a further 20 books over the last quarter but have had no contact from them since before Christmas. On one of the posters they sent me to 'sell' my book it clearly states that anyone wanting to buy my book could go to my local book store. I went to the biggest retailer in England 'Watertstones book store' who told me that my book does not exist!! They can not sell it as the isbn does not exist! The depressing thing is they want to sell it. I feel Xlibris have let me down and lied to me. It is not about the money it is about them conning me.
Entity: Bloomington, Indiana
10, Report #778326
Sep 18 2011
09:23 PM
Xlibris Publishing Xlibris2 BOOK selling everywhere but NOT A ROYALITY IN SIGHT Bloomington, Indiana
My book was published back when Xlibris first started out. I paid over a $1000 to have the book published through them. In the past 10 years, I have seen my book selling everywhere.. Ebay, Amazon Used books section, UK and the list goes on.. friends and fans have personally contacted me to tell me how much they loved my book.. YET, I have probably made less than $100 in royalities after all of these years.. Many books selling and no royalities.. What's wrong with this picture? I've been scammed big time that's what's wrong!  I cannot say if Xlibris is responsible for the phishing and pirating scams selling my book.. I do believe they do a nice job of putting one's book together and getting it ready for Print on Demand. HOWEVER, as my Publisher, they did nothing to stop others from selling it on various channels. I had made Xlibris aware of this problem on many occasions and what did they do? They continued to call me every month asking me to put MORE money into marketing my book!! Really? Really? Are you fricken kidding me???  I'm over this book.. and Xlibris.. 
Entity: Bloomington, Indiana
11, Report #655325
Oct 26 2010
09:54 AM
Xlibris Publishing is continuing to sell book after complaining that it needed corrections Bloomington, Indiana
     Xlibris printed and published book without my knowledge. Someone else sent in the book and I was never contacted.  The manuscript sent was not a final manuscript.  After receiving my start-up package, I notified them of all the corrections that needed to be made.  There were too many to pay per page.  So, I asked if it could be re-written.  For a price, they agreed.  I requested this book to be pulled until further notice.  I told them I would contact them with final manuscript.  Since then, they keep calling and I have continuously explained that revised book was not complete.  I have completed the manuscript, but have not been able to come up with the money to pay for it yet.  Meanwhile, I just found out that someone ordered our book online through Barnes and Noble.com. If someone were to read the book as is, I could have bad reviews before I get the real book published. This will hurt the future of the book.   
Entity: Bloomington, Indiana
12, Report #1099598
Nov 15 2013
01:57 PM
Xlibris Publishing Ripped me off of royalties and book marketing costs Bloomington Indiana
 I was talked into a premium book package by Xlibris in 2011 and everything has gone downhill since.Their customer service is outsourced to the Phillipines and uneducated people who do not know the first thing about books even though they will claim otherwise.I sold several copies of my books and more than what they have said i did.They went and pocketed all the profits from what i earned on each book and lied saying the reports had not come in yet.I'd like any other authors who have had problems with Xlbris Publishing if interested join me in filing a class action lawsuit against them.If there is an attorny out there who reads this please email me so we can get the ball rolling on this matter.We as authors have rights and it is unjust to have them taken away by a publishing company who rips us off.
Entity: Bloomington, Indiana
13, Report #1371811
May 08 2017
10:16 AM
xlibris publishing author solutions publishing Author Solutions and imprint Xlibris continues to steal from authors, With so many complaints how can Xlibris still be in business? bloomington Indiana
How is it that Xlibris and Author Solutions can still be in business with so many reports of ripping off authors? Ripoff Reports shows years of negative reports about this company but they are still in business, what can be done to put an end to this? I have personally been fighting with xlibris for several years to get my simple 80 page book launched properly. It was issue after issue and now that my connection to this company is so close to being over they hit me again with one of their scams. I too have paid the $6,000 price for a complete package that includes the marketing. They built my book's website and now they want to charge me for bandwidth issues. This is the third time my site went down due to this issue and they want me to pay for their mistake. When the website completion date was set I had paid for a marketing company to do large scale and very expensive e mail blasts. Xlibris was very aware of the marketing strategy, the timing of the blast and the fact that I had paid a lot of money for this blast. Due to xlibris 'professional' web builders errors my site went down just as the blast was sent out causing me to lose over 25,000 customers. When I was assured by xlibris that the problem was fixed I sent out the second scheduled e mail blast to over 50,000 customers only to find out the site went down again losing me even more $. The first time the site went down I was not aware till friends reported problems viewing my site. I had to report it to xlibris and request compensation for the loss of $ due to their error. Marketing supervisor Vera Carter responded with an offer of 1 year free service of xlibris hosting the website starting in Dec. 2017. Why would I want them to host for an additional year when they can't get it right the first time? After consulting 2 outside tech firms I discovered that the bandwidth issue was something the builder would have known about when building the site. There have been no additions to the site so that alone indicates the builder, xlibris/author solutions must have created the problem while building the site. Now I have received an e mail stating that I must make additional monthly payments to keep my book's website up and working each month. Since I am not able to list e mail addresses, I am listing the people I have been dealing with regarding this issue. Adam Brillo who contacted me back when I first had issues with xlibris about 2yrs ago. At that time he was considered a supervisor in customer service so when this issue of the bandwidth started I cc'd him on all e mails requesting help. Vera Carter and James Aguilar are both supervisors of the marketing department so both were sent cc e mails regarding this bandwidth issue. Several years ago when I first had difficulties with this company, I discovered that there are no official overseers in the publishing world. I had taken it upon myself to create a class action law suit against xlibris and it's mother company author solutions. Now, I am furious with myself for not following thru with the class action law suit. Today is 5/7/17, I will give xlibis and author solutions one week to correct the problems they created on my book's website. If I feel their deceitful practices have not been addressed, I will be posting notice that the class action lawsuit has been activated again and all who wish to participate are welcome to contact me. 
Entity: bloomington, Indiana
14, Report #793186
Oct 28 2011
08:48 PM
Xlibris publishing I Universe Gave me the big runaround Bloomington, Indiana
Consumer beware of Xlibris publishinng out of Bloomington Indiana. They claim to be an honest business but after having dealt with them when trying to publish my book I can honestly say their customer service standards as well as their ability to follow the instructions and requests from their customers is terrible ! If you have concerns or customer service issues they try to trivialize them or just brush you off. You pay for certain marketing services yet you are the one that does 99 percent of the work in marketing your material ( not recommended for first time writers). They claim they will edit and make one free round of corrections to the material you send, but you have to point out each and every error. They do not even try to fix such things. It is very hard to find someone you can really understand and communicate with. They all have strong accents and often time like to do most of the talking while you try to explain something to them. they do not follow the instructions properly to the options they give to potential writers to customize their own books. Do not give them you bank account information or credit card numbers. If you pay with a prepaid credit card make sure you do not pay early as they will automatically try to extract another payment from the card depending on when your next payment is due. And you have to remind them constantly how much to charge you. They seem to have a great deal of trouble communicating with each other let alone their customers. If they give you a payment plan option they do not always honor the grace period or due date that your next payment is due. They will try to collect payment when ever they decide. And as far as how well they handle complaints from their customers, they are in no hurry to address such concerns. You have to stay after them about everything. To top it off, you only get 25 percent profits if your book seels at Their website. If your book sells at other online retailers you get maybe 10 percent profit. And no matter how big or small your book may be they charge outragious prices. Especially for a book that isnt as thick as a magazine. So expensive that most readers will not pay that price for a book. They obvioulsy get the majority of their profits from desperate people like myself who want a chance to have a profitable creative outlet for my writing instead of actually selling and promoting the books they do publish for their authors. I had to learn this the hard way not only in my wallet, but at the expense of all the time and effort I put into my story. Please think twice before using Xlibris Publishing !
Entity: Bloomington, Indiana
15, Report #1019592
Feb 24 2013
03:38 PM
Xlibris Coproration Xlibris Corpoation publishing services is a Joke. Bloomington, Indiana
Xlibris Corporation Publishing Services is a Joke. I published a book in 2010. Since that time, I have had nothing but problems receiving my royalties. I was told on several occasions that my claim regarding my royalties is under investigation. This was more than 6 months ago. In addition, I recently received a 1099-T regarding my royalties. The 1099 shows me earning more than twice the amount of royalties I have received. In other words, I would be paying more than twice the amount of taxes on royalties I have never received. I have a different employee call me each time telling me my claim regarding my royalties is under investigation. What a rip-off. I would like to say the same thing someone else said about Xlibris. 'I could write a book on the service I have received from Xlibris.'
Entity: Bloomington, Indiana
16, Report #1061828
Jun 25 2013
12:11 PM
Xlibris High prices, horrible customer sevice, and they call themselves a publishing Co. Internet
This happend to me last year when i published both my books through xlibris.  When i paid them, they were very nice, called promptly, and printed the 1st book within a month. I was so happy, i thought they would aid in selling, i quickly realized i was on my own.Publishing book2 was much different. Because i was all paid up i wasn't as important, i didn't have the internet at the time and my reps knew. they kept having me look at my corrections even though nothing was changed. The cover took a week and the interior took 3weeks with nothing edited.They stopped calling me i had to call them everyday to check on the book. it was finally finished but, they got the title wrong, and their serviceing sucked at the end. Even though i wasn't ripped off, it feels like i was. My book is 300pages and is $20 i do think the price is fair for a new book. but the price for the author is wrong it's way to high.I still get contacted from them every now and then, new reps asking me of my progress and if i'm going to buy more books soon. A few days ago a rep was trying to convince me not to give up. even though im not. I waited and searched for a publisher for a month and couldn't find anyone good. I didn't want a self publisher but it was all i could find, everything good is off the grid. I didn't know about this site at the time so i couldn't check them out.If your a new author and looking to publish, i know how excited you are to look at that finished title of yours, but my advice is wait. Do it the right way, or don't do it at all. These people know how to talk to you, they sell, they don't care about your dreams or how broke you are. Your just a dollar sign to them.I don't think theres anything anyone can do for me, i just don't want the same thing to happen to anyone else. Good luck and God bless!
Entity: Internet
17, Report #648359
Oct 06 2010
10:41 PM
Xlibris Publishing Comapny Paid this so-call publishing company to reprint a revised edition. I never received a corrected copy. This comapny is a fraud. Pittsburg, Pennsylvania
Xlibris Publishing Company promised to publish a book that I had written. There were a constant problem. We agreed on a price, but they were extremely difficult to work with. When a correction needed to be made they could not/would not make the correction, or if they did it was inexcusable. They would constantly appoint a new person in charge, therefore creating havoc and intolerance. At The very beginning they used the original manuscript before the corrections were made and the wrong book cover I had specially chosen. I was furious. The book was a shamble, the back-cover, the acknowledgments, the Author's Bio, and the inscription were all incorrect, including the dedication to my daughters. They could not center the titles to a paragraph and the list goes on and on.... 
Entity: Pittsburg, Pennsylvania
18, Report #750942
Jul 09 2011
08:36 AM
xlibris publishing i was told my book is not selling but i know people that bought it Internet
 i got a book published through xlibris a year ago it has been for sale through amazon . i have no luck in getting any information regarding my royalties at one point i was informed unless i have proof of any sales there is nothing i can do. I asked how many copies where printed and sent to reselllers and was told i am not allowed that information only sold copies is my business and none have been sold yet . I then purchased a book of my own from a uk book store i also had other people purchase it . And i still have nothing in my sales report from Xlibris .
Entity: , Internet
19, Report #950337
Oct 03 2012
01:25 PM
Xlibris Publishing They published my book, but charged high prices for scant marketing. They set high prices on my book. Bloomington, Indiana
Xlibris published and printed my book, Triumphs I & II, in August 2011. They put what I consider to be high prices on my softback and hardback book - $16.95 for softback and $24.95 for hardback.  I'm sure that this is a deterrant to potential buyers.  It's a book of poetry and short storied - 88 pages.  It is attractive, but has sold little. Xlibris came up with a list of marketing services totaling approximately $30,000.00.  Services are not done until they have been paid for.  So far I have paid about $10,000 for publishing the book and for some press releases they sent out around the nation. The finance department at Xlibris is set up so that they are used to an author paying either in full or in 3 monthly installments for the whole package.  I told my marketing consultant repeatedly that I cannot pay four-figure monthly installments, and that I would pay $600.00/month.  That is still a burden, and I'm getting nothing for it.  Although they are not putting a collection agency on my tail, I occasionally receive what they call courtesy calls, and my marketing consultant says not to worry about the calls- that's their job. My main complaint is that I believe they have set the prices on my book too high, and I'm getting little marketing service.
Entity: Bloomington, Indiana
20, Report #895532
Jun 10 2012
02:19 PM
xlibris publishing shauns day was wrote for my daughter, was hoping to write more when sold Internet, Internet
 these words come out of a email i just received explaining why they do not send me money. We appreciate you for bringing this matter to us.   We understand the importance of every book sale; thus, Xlibris is very diligent when it comes to the reporting of sales coming from both Xlibris bookstore and from our online resellers every month.   Should there have been confirmed purchases made from April to June this year, they will be posted on the 2nd quarter and will show on your royalty statement 60 days from the end of the quarter which is within the month of August.   As for book purchases made after September 2011 and prior the month of April 2012, please send us any information to help us track and verify as to why sales was not posted for the corresponding quarter. Information such as the online website from where the book was purchased, name of customer or date will help us locate and verify.   Once you have the information, you may email or call us. We are open 24/7 and would be glad to assist you.
Entity: Internet, Internet
21, Report #857072
Mar 20 2012
10:12 PM
Xlibris Publishing Ltd Unprofessional, slow, shoddy work, overpriced end product New South Wales, Nationwide
I have doubts about the American-based publishing company Xlibris. Their work is shoddy, they have taken 3 years to do a job for me that was basic (since I had the job done and ready for them anyway) and which according to their contract would be completed within 2 months. After 2 failed attempts to do my picture book, I finally received the copy which was up to standard, but their recommended retail price was double what I would have expected, which renders the book unsaleable. The whole deal also cost me $1800, and now I have a product which is overpriced, and that took well longer than their contract stated. I would have expected the job to be straightforward, any high school student could have done the work. After the first embarrassing quality disaster, I had to scan the images for them again at my own expense, which they tried to bill me for the 'republishing'. The second attempt resulted in the colour being wrong, then on the third attempt, they finally got it right. During those 3 years, we had a world recession, so now my book is overpriced for todays market. What I got for my money was a few 'complimentary' copies, 2 posters and some promotional business cards. I have read of other people having similar problems with this company and as can be expected, no refund (part or otherwise) was given when these other people asked for a refund. It seems others have had a similar experience, I now have an unsaleable, overpriced book that cost me a heap of money. I was seduced by what appeared to be a great deal on the internet in a country where I cant fight their laws. According to them, they delivered the product (in the end) 
Entity: New South Wales, Nationwide
22, Report #992780
Jan 07 2013
01:03 PM
Xlibris Publishing Ray Olgers Printing Department Xlibris the scamers outsource book printing to companies that use inferior paper for the quality and price of my book Camels to Caviar She declined to send me a sample copy of the book being publi Bloomington, Indiana
Since the get go, Xlibris has been horrible to work with.  Between editing, printing, absolutely not one sale from their contact marketing list and now to see that they are printing an inferior book and charging $29.99 for something that looks like it was printed in China or India. (and most likely it would even look better from there!) The sample books I received have a nice cream color readable classy look to it, the one I saw at my book signing was shocking that one of my followers received this as a quality book.  Not one book in my library looks like they used photocopy white paper as does the one I saw. Ray Olgers refused to send me a copy of my own book to see what the quality is.  I would have to pay for the book to see it!  What kind of customer service is this?  They are not quality controlling copies sent out from Ingram and Amazon, so she tells me.  In other words she is saying Ingram and Amazon print their own books and not Xlibris.  Does that make sense?  I didnt pay either of those companies to print my book, I paid Xlibris to print them.  I recommend to all of you that have books with them, find out if your book is also being sent out looking like a photocopy instead of a real book. They just keep on scaming and no one does anything about it.  They just keep on scammming wherever they can.
Entity: Bloomington, Indiana
23, Report #798658
Nov 16 2011
12:11 PM
Xlibris Xlibris - Danger - Buyer Beware Bloomingdale, Indiana
Unfortunately - everything written about this company, is also my experience to date. I am trying to work my way through things with them when they answer emails.My representative is Roy Andrews - bless. Or is this a ploy. I have had a bit of good cop - bad cop response from them.But maybe we also have to play them smart. Keep a record of everything. In time when there are enough people ripped off maybe we can be a collective and get our own back. I am working on a strategy.Maybe this company could put us in contact in some way and build up a momentum.Alone and divided we fail, united it might be possible to fight back.Buyer beware. Does anyone know of any senor person from Xlibris in the UK with a contact address / details?
Entity: Bloomingdale, Indiana
24, Report #971478
Nov 19 2012
03:24 PM
Xlibris marketing services , Internet
While the publishing of my books was done in a satisfactory manner, their marketing service was a huge ripoff. I paid them over $1,000, and they promised to send out one million emails advertising my book. I never even got a list of who they sent it to. Stay clear of their marketing service as it sucks! 
Entity: Internet, Internet
25, Report #977031
Dec 02 2012
07:43 PM
XLIBRIS Publishing Company SCAM Publishers Bloomington, Indiana
After spending 2+ years putting together my late stepfather's WWII memoir, including photos, captions, dialogue and researching other unit members who were motion photographers during the Italian Campaign and served with him, I was very happy that the promise I made to Burke that I would publish his book I was able to fulfill.  THAT was my dream. Now for my nightmare -- From start to finish, dealing with Xlibris! We purchased the top of the line package deal which pretty much included everything. Their editors can't spell and we spent HOURS correcting their edits! The quality of the paperbacks -- we ordered hard cover and paperbacks -- was despicable!!! Pages torn, stuck together, words missing, the cover was urine-yellow -- they misspelled the author's names on the binding as well as the front cover, no returned phone calls, being brushed off constantly by their manager, we had to send boxes of our books back several times with post-it notes showing where they screwed up -- we still have boxes left of books we're too embarrassed to sell or even GIVE away because the quality of their publishing and printing STINKS big time! Like the other complaints against Xlibris, my royalties wouldn't even buy me a cup of coffee at Starbucks! Meanwhile, Xlibris, Amazon, online book sellers and other venues have made mega bucks and I've seen next to nothing in any royalties. I recently received a check for $3. Whoopee!!! As an author who spent over $5,000 from start to finish at Xlibris, I haven't even come close to half of what I paid.  Dealing with Xlibris was a total nightmare!  I reported them to the Better Business Bureau a few times but never got anywhere. So author beware...Xlibris is only out for themselves!
Entity: Bloomington, Indiana

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