Reliant electric Co - NRG company texas new mexico power miscomunication when switch electric company and wrongful turn off electic. lying to customer. houston, Texas
*Consumer Comment: kenny it is a new year
*Consumer Suggestion: Several things seem apparent...
this started around the 12th of Dec when a rep call about switching electric company saying lower rates( which is not true when all the other stuff they include) so I switched. but when I got my final bill from Just Energy saying I was still under their contract and was supose to pay a large bill I called Reliant elect. and spoke to the rep and explain this and that I wanted them to switch me back and was told there was no problem to do this . He did mention something about move out and that I needed to call Just Energy to get them to switch me back so I did . then on Dec 21 2012 when I got home from my temp job I had no electicity ; so I called Reliant ( this was at 4:00 PM Friday) and was told they would do a prioty light out( which I was told later on turn my elect. back on but that it would take 24-48 hr.) but at the time I was told it should be on by 9:30 that night and to call back then if not turn on. when I did that is when I was told 24-48hr. so on Sat I called and was told 48 hr which is Sunday. I kept telling them about my food was going to be ruined . then On Sunday I called and spoke to a supervisor and told her again about my food and that it was getting cold with no elect. ( she was nice) At time she told me that Reliant would replace my food and offer a hotel since it was their fault and that she would find out about the prioty lights out and to call back MondaY; when I called on Monday (which it started to snow) I was told that texas new mexico would not be turning my elect on due to the holiday and again they put me in a hotel for 2 day but my dogs had to stay in my trailer (20 degree weather) . then on Wed I came home and nothing was turn on; so I called reliant and was told it was not their responsiblty and had to call Just Energy; so I did and I was told by Just Energy that they had to call the new mexico energy (which is related to Reliant)to have them turn it on but I would get charge around $79.00 then they could switch it back to Just Energy. I had to go to work so I did when I came home it was on. But when I called Reliant to find out what they were going to do about my food I was told that it was Just Energy who should replace it which I told them no it was not ; at first I was told no then I spoke to a supurviser and she put in a request for a food voucher but she told me I had to have reciept ( which who keeps them after you put the food up; I have never kept them after I put my food away) . I was told she dought I will get it but she tried and it will take 30-45 day; minwhile I have lost over $200. worth of food and unemployed. As you can tell I am very unhappy Jean This happen in Lewisville Tx
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