Report: #972174

Complaint Review: Reliant Energy

  • Submitted: Wed, November 21, 2012
  • Updated: Wed, November 21, 2012
  • Reported By: RippedOffPerson — Cypress Texas United States of America
  • Reliant Energy

    Houston, Texas
    United States of America

Reliant Energy Unfair Fees for NON-USE of electricity Houston, Texas


Show customers why they should trust your business over your competitors...

Contrary to conservation efforts and global electricity green initiatives, Reliant Energy has found a way to charge residential customers for NOT using electricity.

Its called the "Base Charge" On my bill it specifically states:

"A Base Charge of $9.95 is included for each billing cycle in which your usage is less than 800kWh. A Base Charge of $0.00 is included for each billing cycle in which your usage is 800 kWh or more."

How is this remotely fair or reasonable? A monthly FEE for NOT using electricity?

I am a single man, living in a single family residence, and I naturally use less electricity than my neighbor with a family of 5. Why am  I being charged for using less electricity?

This has completely removed my initiative and desire to conserve electricity. I am being discriminated against, as a single man, because I dont use enough electricity... The PUC, the FTC, the EPA, none of them care.
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#1 REBUTTAL Owner of company


AUTHOR: Kelly Clover - (USA)

 They all do it, although their exact fees for low usage and the minimums vary. Please do some comparison shopping to minimize such fees when your contract (If you're on one) expires.The Chairwoman and two commissions of the PUC were all appointed by Rick Perry. These are big business cronies who aren't looking out for the consumer.

 I would reserve complaints to the PUC for companies that misrepresent something or charge you for something that was never disclosed. As long as they properly disclose the minimum usage fee, they can legally do it. The utility companies are not interested in protecting the environment. They only do it when the government says they have to or they fear lawsuits. Expect them to have their eyes glued to their profit and loss statements. That's how all of them operate.

 Saying that you will get green energy if you sign up for a certain plan is a great marketing tool. But it probably has little or no effect on how much electricity is generated that way.

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