Report: #926525

Complaint Review: Reliant Energy

  • Submitted: Mon, August 13, 2012
  • Updated: Fri, August 24, 2012
  • Reported By: laura — katy Texas United States of America
  • Reliant Energy

    United States of America

Reliant Energy Worst Electric Company Ever! Internet

*Author of original report: Filed Complaint

Show customers why they should trust your business over your competitors...

I have had a few electric providers in the last 6 years and this is by FAR the worst!  I went with reliant because the rates I found online beat the other competitors.  I wish I had read the previous reviews before enrolling in a 2 year contract...
I signed up online entering the address, for connection on 6/22 which was the closing date for the house.  The closing then got delayed a week, and when we came in the house on 6/28 the power still wasn't on.  We called reliant and they said their computer says its on since 6/22, but we will send out a tech to look at the meter within 2-3 hours.  The tech came and left, without leaving a note or even knocking on the door. 

We called Reliant again after about 6 hours when the power still wasn't on, again they said the computer says the meter is running and its connected.  Took about an hour before they realized that the meter that is connected is for the sewer lift station next to the property, and the actual house they put an "A" at the end to tell the difference between the two. 
I then spoke to two reps who told me that they will put in a service ticket and I will not be responsible for charges to the lift station since that belongs to Harris Co. Mud.  I checked online and charges were still on my account along with a new charge for $64 for connection and service fees for the lift station.  I called again only to be told, they would put in a new service request and I would not be responsible for charges. 
I received a bill in the mail on 8/6 stating that it is due for 8/13 for the lift station, called back 3 times spoke to one rep and two "supervisors" to be told that the issue has been reviewed by two departments and it was not their error, and I should have called to set up service instead of doing it online and this wouldn't have happened...if you dont recommend doing the online set up due to probability of errors, then why is it available??? 
Needless to say I will never be going with reliant energy again, the discount in rate isn't worth the 10+ hours I've spent on the phone with them over the last month!
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 08/13/2012 10:56 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Author of original report

Filed Complaint

AUTHOR: laurabean31 - (United States of America)

After I wrote this review, I decided to go to BBB and file a complaint against Reliant.  Reliant has an A+ rating with the BBB, but the majority of the 300+ complaints that have been filed within the last 12 months had been solved to the satisfaction of the consumer.

I filed the compaint on 8/13 and about two weeks later I received a call from Reliants "escalated" department.  She stated that the fee could be either credited to my account or a check could be cut, whichever I would prefer but a check would take longer.  The rep on the line made no comment as to why they FINALLY decided to refund the fee, or made any apology for the inconvienience...but never the less, I finally got my money back :)
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.