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Report: #737738

Complaint Review: RE/MAX Parksville, BC - Parksville, Qualicum, Horne Lake British Columbia

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  • Updated:
  • Reported By: Effective Realty Sites — Chelmsford Ontario Canada
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  • RE/MAX Parksville, BC 113 - 2nd Avenue West, Qualicum Beach, BC V9K 1T5, Parksville, Qualicum, Horne Lake, British Columbia United States of America

RE/MAX Parksville, BC Richard Goldney Failed to Pay Invoice, Can't be taken for their word Parksville, Qualicum, Horne Lake, British Columbia

*Author of original report: Interesting Spin from Adam

*UPDATE Employee: A tale of many facets

*Consumer Comment: It may not be as simple as you think

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The scenario is simple, we were contracted to provide service to develop a website. Client was unhappy with a large delay that occurred due to a cross Canada move however they were aware of it from the start.

The website was at 90-95% completion, when an email was sent to us demanding the site be up the following day or they were hiring someone else (which they already had done).

In addition to the outstanding fees these men requested the registration of 10 additional domain names for this project in order to prevent competitors from securing these domains, and then after defaulting on their invoice for the completed work they refused to pay for these additional domains that had been requested (these represent cash out of pocket losses for us in addition to lost labour fees)

In my opinion these men lack integrity and cannot be taken at their word, I would not trust them to honestly disclose details in a real estate transaction, 

This report was posted on Ripoff Report on 06/07/2011 07:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/remax-parksville-bc/parksville-qualicum-horne-lake-british-columbia-/remax-parksville-bc-richard-goldney-failed-to-pay-invoice-cant-be-taken-for-their-word-737738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Author of original report

Interesting Spin from Adam

AUTHOR: Effective Realty Sites - (Canada)

POSTED: Thursday, June 16, 2011

Thanks for chiming in Adam, I'd appreciate if stuck to the actual facts and made clear your interest in this matter. 

Prior to this issue I have also found Richard Goldney and Ron Mehan to be reliable in paying their invoices, Having performed full website design contracts for each of them independently.

In fact based on past performance they selected our services over yours, and your interest is in undermining any relationship with them that we had in order to retain them as a client.

You are making statements about out performance but you have had no access to our development server during this process. The fact is that the site was at 90-95% complete, with the CMS framework in place, a custom template developed and loaded, The listing management systems installed and configured and the majority of the page content loaded into the pages.

What remained to be done was some layout adjustment to the listings presentation (strictly visual adjustments) and reviews of the page content, the contact information to be entered, and from a technical standpoint the enabling of the content delivery networking and caching systems and configuration of the scheduled site backups.

So from now on Adam can you please exhibit a level of integrity in your comments, as someone in the industry you know that the task list outlined could have been completed in one day, however the by the end of the day Ultimatum was not reasonable nor attainable.

Adam Walker I know you and Nathan Crause of Digital Cove messed up plenty when you failed to point the primary domain name for the website (that you registered on Richards behalf) for months until I actually pointed it out in an email to Richard and Ron - any lost exposure and traffic to the website you developed is solely on you and your failure to provide any search optimization - in fact the domains we still hold pointing to this report still rank better than the site you developed.

There is an irony in the fact that during our previous contract with Richard Goldney he spent a chunk of time complaining about Adam (who's ears must have been burning) not returning his calls and being non-responsive regarding a listings script he had been contracted to produce for the project that would push the listings into the Point2 website in an automated manner to save Richards assistant from having to manually enter the listings - last I heard on the matter was I had to walk Richards assistant through manually entering the listings because Adam Walker of Digital Cove had failed to produce the script he said he could create. An unreliability on Adams part that led to Richard and Ron going with my services for this project initially.

I definitely was in error by failing to issue a formal contract outlining the deliverable's and timeline (as we do with all new and now returning customers)and operating with these gentleman on a casual basis based on previously smooth running and successful contracts.

Without a formal contract formally outlining complete terms I would not recommend anyone doing business with Ron Mehan and Richard Goldney as I feel that they both lack the integrity to follow through on commitments and will behave in their interest over and above their clients or vendors.

With their being an abundance of high quality real estate agents in the region that they practice that I've been introduced to (some through web contacts, others I've performed consulting services for) I personally wouldn't recommend risking hiring them for any service

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#2 UPDATE Employee

A tale of many facets

AUTHOR: Adam Walker - (Canada)

POSTED: Thursday, June 16, 2011

My name is Adam Walker and Richard Goldney and Ron Mehan came to me to assist them after the complainant Brian Kinash (thewebstudio.ca and kdmi.ca) and Goldney/Mehan became non-productive. From what I can see, Goldney/Mehan approached Brian Kinash to build a website for recreational real estate and paid a 50% deposit on the work. They also hired him to purchase their domain names.

My company was then hired to keep on top of Brian, as he was unresponsive and after many months had yet to deliver on the project.  In the following months Kinash failed to produce any true progress, so I suggested that I would build a new site. 2 weeks later it was complete and we wanted the domain names to point to the new site. Kinash didn't hesitate and pointed them and made it appear that he was willing to transfer them as well.

Some time after the site had traffic and clients on it, Kinash took down the domain names, replacing the website with Kinash's own website competing directly with Goldney/Mehan. This suffered Goldney/Mehan considerable losses.

I continue to work with both Goldney and Mehan and neither has had any delay in paying their bills. The are both upstanding Realtors in the area with many years experience, and Goldney having lived and supported community projects locally for decades is considered a pillar in the community.

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#1 Consumer Comment

It may not be as simple as you think

AUTHOR: Robert - (U.S.A.)

POSTED: Tuesday, June 07, 2011
Client was unhappy with a large delay that occurred due to a cross Canada move however they were aware of it from the start.
-
Did your contract have a "due date", and if so had that due date already passed?  If the due date had passed, then they were NOT aware that the move would put it beyond the due date.  As if they were they would have agreed to move the due date farther into the future.

The website was at 90-95% completion, when an email was sent to us demanding the site be up the following day or they were hiring someone else (which they already had done).
- That's not 100%, and if it was truly at that point how much more would you really have to do so it could be completed the next day?

You may have a valid claim if the new company used any of your existing design.  If they did you may be able to force them to either pay you for what they used or remove it from the site.  However, this may require you going through the courts.

In addition to the outstanding fees these men requested the registration of 10 additional domain names for this project in order to prevent competitors from securing these domains, and then after defaulting on their invoice for the completed work they refused to pay for these additional domains that had been requested
This may be the only point where they do owe you, to recover the cost of getting those 10 additional domains.  Because that job was completed.  If you didn't hand over the names yet, you still have some leverage. 

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