• Report: #723058
Complaint Review:

Ripoff Report | remedy roofing

  • Submitted: Thu, April 28, 2011
  • Updated: Fri, February 20, 2015

  • Reported By: Brook Henderson — prosper Texas United States of America
remedy roofing
1510 Randolph st Carrollton, Texas United States of America

Remedy Roofing TRUSTED BUSINESS REVIEW: Customer Satisfaction Commitment: Remedy Roofing is committed to customer service. Remedy Roofing's customer service team in place to answer any questions, address any concerns.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service. Remedy Roofing pledges to always resolve any issues: feel safe, confident & secure when doing business with Remedy Roofing, recognized by Ripoff Report Verified™ as a safe business service.

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....Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Remedy Roofing for its full commitment to quality customer service.

Ripoff Report's discussions with Remedy Roofing have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Remedy Roofing listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Remedy Roofing's principal, Mr. Greg Arnim, has informed us that his companies reputation thrives off of his clients receiving the best customer service possible. Mr. Arnim feels it's critical to listen to his clients and respond accordingly. One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Remedy Roofing truly communicates all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness the employees show us. They are serious about meeting commitments, and deliver on their promises.”

Remedy Roofing is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Greg Arnim during an onsite inspection held by a third party verification company with no biases toward Remedy Roofing.

Remedy Roofing is a, "full service commercial and residential roofing company. We primarily deal with aiding homeowners with replacing their roofs due to storm damage." Outside of storm damages repair their services include but are not limited to: new construction, gutter installation, inspections, and energy efficiency consultations. Remedy Roofing provides this impressive amount of services throughout Texas, Colorado, Oklahoma, Louisiana, Kansas, and across the nation.

Most of their leads are developed through various forms of marketing, "we acquire leads through internet optimization. Online referrals such as Angie's List, Amazon, Check A Pro, fliers, newspapers, Yellow Pages, mailers, door knocking, as well as referrals from past customers." Greg Arnim, the CEO of Remedy Roofing went on to explain the typical experience a new client would receive with their company, "after we receive a lead the customer is contacted within a few hours to set up an appointment for their inspection. If the inspection yields damage necessitating that the customer files a claim with their insurance company, then an estimate is produced and left for them to give to their insurance adjuster. If the claim is approved we assist the homeowner in choosing what type of roofing system to install. We then promptly install the roof to fit the customers wants, needs, and to fit their schedule. We make sure the customer is fully satisfied through offering a third party inspection process. If the claim is not approved, the customer has the option to pay out of pocket or deny the contract." Mr. Arnim went on to go into greater detail on the sales service process, and how it is an essential element in keeping lines of communication clear between the new client and the company, "the purpose of this contact is to provide the customer a contact. Not only from outside the company that will be visiting their home, but also a contact within the sales office to aid in any additional way needed. The customer service liaison will be in constant contact not only throughout the sales process but through service, construction, and payment process.”


During the onsite interview, Mr. Arnim was asked to describe a situation where a client was not satisfied with the level of service they received, and how Remedy Roofing dealt with the complaint. Mr. Arnim went on to sate, "there was a situation where a customer was not satisfied with the level of service, the customer called to state that the sales associate was 2 hours late for the appointment." Mr. Arnim when on to describe that while this isn't a common complaint it has, "occurred in the past due to jobs taking longer than originally expected. Courtesy calls are typically provided to keep communication open with the customer. We try not to make this a general practice, however there can be unforeseen circumstances." Mr. Arnim called the customer and, "apologized for the lack of communication offering $50.00 off any needed repair or $200.00 of a roof replacement, whichever the situation entailed." The customer was happy with the offer and the personal outreach."

When asked to comment on complaints posted on Ripoff Report's website Mr. Arnim went on to assure future clients through their several accreditations and business model, "we do everything in our power to assure we have the best sales and service staff in the industry. We are accredited with the BBB and part of the GAF Master Elite program which only the top 3% of contractors qualify for. We are part of the community in which we work through charitable acts, volunteer service and residence.”

When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Arnim stated, "we have implemented 24 hour call backs from the customer’s initial contact. We also now provide a third party inspection to ensure customer satisfaction.”

Remedy Roofing is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Arnim further explains by stating, "anytime a company can be a part of a program which benefits consumers as a whole, it provides the companies in general with a group of companies they can trust. We strive to be part of the top or elite service provider for our industry."


"I would like to thank you for doing your homework on the contractor you are about to choose. Remedy Roofing takes pride in the Excellent customer service we give. My partner, co-workers, and I, all work extremely diligently to make sure you have the best construction experience ever. Please give us a call or stop by and let us show you what makes us one of the top contractors in the nation.

We are one of the top contractors in the nation and understand the homeowner and business owner have a choice in the contractor they choose. Please take time to review our site, learn about our products, and meet the people that will be managing your account. Remedy Roofing's 's team has expressed that they are very confident when it comes to tackling any roofing project. Give them a call today! Remedy Roofing takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Remedy Roofing provides a very positive, safe environment to work. Suggestions and improvements are encouraged by Mr. Arnim and he truly listens to our ideas and provides great opportunity to flourish."" Ripoff Report was pleased to learn that Remedy Roofing's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.”


"After a powerful storms hits many homeowners are faced with serious damage to their homes and more specifically their roofs. Thunderstorms, hailstorms and rain can cause debris to fall onto the roof and can even tear shingles from your roof.

If you suspect that your roof has been damaged by a storm, it’s important that the proper protocol is followed for insurance and safety reasons. First you can check for leaks or water damage by checking the attic for any water stains on the ceilings or walls.

Also, check the ground around your house for any debris such as missing shingles or metal pieces. This is a good indication that the roof has been damaged and that a professional needs to be contacted to fully assess the situation. It’ very important that this be completed by a roof inspection company so that the proper steps are taken in case an insurance claim needs to be filed.

A storm can also cause visible bruising or wear to the roof shingles along with damage to gutters, striping seals and other components to your roofing system. Depending on the severity of the storm your home could also have structural damage. This is why it’s important to proceed with assessing any damage with extreme caution.

If you do have damage you will need to contact your insurance agent and determine how to proceed with filing a claim. Keep all receipts for all work completed by professionals and yourself to include when you file your claim. While this can be a stressful time for homeowners a professional roofing company can assist you in the steps necessary towards repairing your damaged roof.”


"With cold weather right around the corner, it’s time to take a few preventative steps that will ensure that you’re not a victim to excessive energy costs or damage this winter. It’s recommended that roofs are inspected twice a year; once before winter and again in the summertime. The beginning of the fall season is the ideal time for a roof inspection; this is typically before all of the leaves have fallen or a heavy snowfall has occurred.

Here are few steps that you should be taking this fall season:
  • Complete a standard roof inspection which involves an examination of the roof system and all roof components which includes parapets, skylights, rooftop units, copings and seams. Hiring a professional to perform this inspection will give you the peace of mind that everything has been inspected thoroughly.
  • Even after your roof has been properly inspected, it’s also important to check your roof for dirt, debris and leaves that may have collected in the drains, scuppers and gutters. Keeping an eye on this throughout the fall season will help avoid damages that are the result of blocked drainage.
  • You can also prevent costly disasters by trimming any dead tree limbs, large branches or trees that are leaning towards to the house. Once winter arrives the weight of snow could result in these trees, branches or limbs falling onto the house and causing damage to the roof.
Roof inspections are one of the many responsibilities that come along with home ownership and should never be ignored or avoided. Taking the time to ensure that your roof is prepared for the winter season will avoid any costly repairs or further damage to your house.”


Remedy Roofing recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Brandefined has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Mr. Arnim, Ripoff Report is convinced that Remedy Roofing is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can ensure that the member business did right by their customer.



remedy roofing Don't believe what Remedy Roofing tells you, they force you into a corner and take your money Carrollton, Texas

Tim arrived at our house after the storm and told us he would take care of all of our damage.  He boarded up our windows, put patches on our roof and everything went well. 

The insurance company came out and they said they would pay for our storm damages.  Well come to find out Remedy Roofing billed us for the repairs that he said the insurance company would pay for.  He wanted us to make a check out to him for his repairs.  We did and then found out that the insurance company did pay for his repairs in a summary report.  We didn't find this out till we had given him a second check to do the roof. 

When the shingles came for the job, they were not what he had promised, they were similar but because we were now nervous we had a friend that works at lowes look at the shingles and tell us about them, and he said that they weren't what we were promised.  They promised other things for our roof that weren't on the load either.

We told them to take it back and that we didn't trust them anymore and that we wanted our money back.  They refused and will not give us any money back because of a contract.  We now have to get a lawyer to get our money back so we can get our roof done. 

It get's even worse, I called our insurance and they are now threatening to cancel us unless we get the roof done.   They said they can't wait till we get our money back to put on the roof and now the repairs that they did to our house have come off and water is coming in.  I had to have another roofer come out and they are awesome.

Remedy Roofing is nothing but a bunch of cheats and scoundrels.  They made it sound great but then they have you in contract, take your money and try to force you into putting on a cheap roof. 

I don't know if Tim was aware of it, but he lied to me.  I'm disappointed and mad because I trusted him.

This report was posted on Ripoff Report on 04/28/2011 07:14 AM and is a permanent record located here: http://www.ripoffreport.com/reports/remedy-roofing/carrollton-texas-75006/remedy-roofing-dont-believe-what-remedy-roofing-tells-you-they-force-you-into-a-corner-723058. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

BBB Does Not Equal Bull

AUTHOR: Katy Resident - (United States of America)

Your response was negative nonsense which should not have been allowed to post.  I have met with members of our local BBB.  The organization has no problem revoking accreditation to its' own members when they don't follow the guidelines.  Perhaps you should meet with your local BBB to understand the process versus doing an online search.  As long as businesses are willing to rectify their wrongdoings they can be accredited at some point in the future.  I give your comment no value whatsoever.

It takes a number of complaints to ruin a businesses' rating based on consumer complaints per volume of customers.  There is a mathematical ratio that is run.  Based on your comment I doubt that you knew that.  Get your facts straight.
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#2 Consumer Comment


AUTHOR: Inspector - (USA)

BULL!  Bought and paid for.  Suggest you search them on this site.
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#3 Consumer Suggestion

Defending the Reputation of Remedy Roofing and the BBB

AUTHOR: Katy Resident - (United States of America)

No one, not even a business, can buy the approval of the Better Business Bureau.  If you want to know more about the BBB, how they accredit businesses and, yes, even revoke accreditation, I suggest you contact them directly.  They are open to the public and are an educational workforce working for consumers and businesses.

When a business has failed to respond to complaints, will not show up for arbitration hearings with the consumer filing the complaint, or continues to violate the guidelines set forth by the BBB, their rating will be downgraded or outright revoked.  Secondly, the BBB has no problem informing the public of who has been downgraded or revoked, gold star rating or not.  All businesses are visible through the BBB website, whether or not businesses are members of the BBB.  The BBB does not play favorites and will not be "bought off" by a company.  The BBB has its' own stellar reputation to protect.  I have personally had a tour of the Houston BBB and gained firsthand experience of how they work for both sides to resolve disputes.

In July of 2010 when the hail hit Katy, TX, I met with Holden Roofing because I knew their name and had previous experience with the company.  Holden disparaged not only Remedy Roofing as a "storm chaser" and attempted to ruin their business, they ran down anyone and everyone in the roofing business and claimed to "own" the Houston market.  If you want to know where Holden Roofing stands now with the BBB, take a look.  They have been investigated by the State Attorney General's Office for coercion and failing to inform homeowners of the three day cancellation period.  The company also used the BBB logo in their advertising and was issued a cease and desist order by the BBB since Holden had already been revoked by the BBB for violations of BBB practices.  It's all there on the BBB website.  This is not to ruin Holden's business; they took care of that themselves.

Remedy Roofing came to me through a very satisfied referral here in the Katy area.  I am the type of consumer who "digs" in and learns about the issues at hand.  At my request, while running the estimate on my roof damage, a representative from Remedy Roofing took pictures that pointed to improper workmanship at the time the home was built that has probably caused deck damage underneath the shingles.  He politely took the time to show me the damage in the pictures and answered all my questions.  I am currently working with the homebuilder to see if they will work with us on this issue since poor workmanship at the time of installion of the roof that came with the home may have created greater damage.  I will not disparage the homebuilder on this site; they are willing to meet with me and discuss the issues that have been uncovered.

Let me explain something:  Remedy didn't hit me with a sales pitch; I asked them to check the areas around the vents and flashing where there had been previous leaks.  There is no silicone, shingles were laid improperly, openings were left for water to come in.  This was my request, since the builder came back and acknowledged improper installation years ago.  Evidently the problem was not handled efficiently at that time.

It sounds to me that the allegations against Remedy Roofing on this site are from unhappy competitors.  The language in several of the complaints sounds exactly identical to what the Holden Roofing salesman told me in 2010.  We chose not to continue with our claim at the time since our insurance company gave us a two-year window to complete the work.  We are so glad we waited since this recent storm was much more destructive.  I won't work with a company that uses coercion and scare tactics.  Remedy Roofing took the time to educate.  I didn't smell a sales pitch, and I am pleased that my search for a roofer following the hail damage on January 9, 2012, is over.

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#4 Consumer Comment

The REAL joke is your gold star award from the BBB!

AUTHOR: Inspector - (USA)

Of course the BBB doesn't charge to open the resolution case, they already got your money up front.  You paid for that gold star rating.
I'm not saying that you are in the wrong here or that you run a bad business.  I'm just saying don't put too much emphasis on your gold star rating, with enough money anyone can have it.
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#5 UPDATE Employee

This Site IS A JOKE.

AUTHOR: Ripoff report IS The Ripoff - (United States of America)

Remedy Roofing, Inc holds a Gold Star Award with the BBB, the Gold Star Award is only given to top contractors. Remedy Roofing, Inc boasts a list of credentials that are unheard of in this business. This makes unhappy competition, which causes them to get on these public websites and slander our company.

These websites offer no type of resolution like the BBB does. The BBB opens a file and gives both parties a chance to come to an agreement. These websites want you to pay tens of thousands of dollars to open a case and then majority of the time will not even tell you where the complaint came from.

It's terrible that competing companies can go on these sites & type whatever they want just to direct homeowners (who are going with Remedy) to these sites in order to try to switch them over to go with them.

I looked up one of my favorite mexican restaurant's whose food is 2nd to none & after reading the reviews, I knew the slanderous reviews posted were from competing mexican food restaurants in the area. These sites are a joke.
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#6 Consumer Comment

This report was from upset competitors!!!!! Anybody can post here, what a ripoff

AUTHOR: Ripoff report IS The Ripoff - (United States of America)

These ripoff reports are completely false & made up.  Every report you see is from a competitor hating on them because they are jealous & it upsets them when Remedy gets many jobs.

It's a shame competitors can go on this site and ripoff report and slander a salesman and the company they work for in order to get awarded a job. If anyone has ever met "Tim" from Remedy Roofing or have ever used him to complete any home improvement project then you would know that this is just another upset competitor and would find this amusing. At the same time, you realize that this type of behavior does affect not only the company and the guys named "Tim" from that company, but it also upsets the families who are associated with this great company which was built on hard work by countless people. It makes me sick that people can go online and write these things for all the world to see on the Internet.

Please remember to check the BBB rating of a company.   Remedy Roofing is a Gold Star BBB Award winning company every year since 2006.  Also remember that Remedy Roofing doesn't accept a dime from anyone until all work is complete and the homeowner is 100% satisfied, so you know this story is false.   It's clear to see this story was made up by an upset competitor.
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#7 Consumer Comment


AUTHOR: Shill Patrol - (USA)

This report contains suspected Shill/Lackey activity.  Please read with scrutiny.
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#8 Consumer Comment

A good deal

AUTHOR: Ramjet - (U.S.A.)

So Ripoffreport has set up a site whereby you can get false reports with no way to get rid of them and then they charge you thousands of dollars to solve a problem that they set up.

Brilliant, sounds like a good deal to me.
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#9 UPDATE Employee

Remedy Roofing Responds

AUTHOR: Remedy Roofing - (United States of America)

We do not have a customer  by this name.  This sounds like a competitor doing everything they can to tarnish the great reputation we have worked extremely hard to build.  Everything stated in this report is false.  Please check our credentials for yourself.  Ripoff Report is a place to post anything you want about a company.  These postings could possibly tarnish our reputation, unless we inform the public about how Ripoff Report works.  We have copied and pasted a few paragraphs from their website.  If this is a legitimate claim, then the consumer should post a legitimate name so I can address them with the utmost respect.  My business is run extremely efficient and I will not tolerate these false reports.  Ripoff Reports explanation on how to address false postings is pasted below
 If you are a business with one or more reports filed against you, you can make it right. If handled correctly, Ripoff Report(s) filed against you can actually help improve your credibility and reputation. We offer you the opportunity to file a REBUTTAL to any report. (See the RESPOND rebuttal box at the end of the specific Ripoff Report you wish to comment on). Every company receives complaints, but how they handle those complaints separates good business from bad business.
If you want to do more than file a rebuttal, you might consider using Ripoff Reports VIP Arbitration Program. The arbitration program gives you the opportunity to prove that the report about you is false.
We developed the program in response to phone calls and emails from businesses like you -- those who have worked hard to create a good reputation and are having that reputation unjustly tarnished because of a false posting on Ripoff Report.
Because Ripoff Report has never had the internal resources to investigate reports that a business claims is false, it has always permitted the subject of the report to file its own, free, rebuttal. But some of you feel that is not enough. You have asked for more. You want the ability to prove it is false. You want an independent investigation. Perhaps most importantly, you want the false statements of fact removed. We listened to your concerns and launched VIP Arbitration in response.
Here s how it works. We have contracted with private arbitrators who have extensive experience, including experience as judges in court. Once the program builds momentum, we will add other highly qualified arbitrators to our panel. You submit a written arbitration statement identifying the false statements in the report, or explaining that the report was posted by a competitor pretending to be a customer. You are also given the opportunity to support your position with documentary evidence and/or sworn affidavits. There is a filing fee of $2,000 to pay for the arbitrators time and for administration of the program. The author of the report is then given the opportunity respond and you are given the opportunity to reply.
The arbitrator then reviews all of the submissions and renders a written decision. In the event that the arbitrator determines that the Report is true, there will be no updates or changes to the website. If the Arbitrator finds that statements in the report are false, the title of the report will be updated, posting this phrase BEFORE the original title: Notice of Arbitrator Decision: A neutral and independent arbitrator has determined that the following Report contained one or more false statements of fact. The false statements have been redacted. The arbitrators decision will be posted in its entirety after the title and before the original content of the report. Any statements of fact that the arbitrator determines to be false will be removed from the original report.
If you think this program may be right for you and you would like more information, click here to request a copy of the complete rules and an arbitration agreement. arbitration@ripoffreport.comAnother option is the Corporate Advocacy Program. Businesses that want to make a real difference should read about the very successful, groundbreaking and innovative program that both businesses and consumers are raving about. This program is a way businesses can turn negatives into a positive. Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program is a program that benefits the consumer, assuring them of complete satisfaction and confidence when doing business with a member business. For more information, visit our Corporate Advocacy section

A link to the actual program http://www.ripoffreport.com/VIPArbitrationProgram.aspx
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