Complaint Review: ReNew Eye Cream - Fountain Valley California
- ReNew Eye Cream PO Box 20800 Fountain Valley, California USA
- Phone: 8884037786
- Web:
- Category: Skin Care
ReNew Eye Cream Cancellation process is automated over phone. I cancelled the product 4/4/17 but still received it 5/14/17 and charged $88.10. When I called to get a refund and find out how to mail back the product the customer representative was refusing to look beyond her system which did not record my phone call on 4/14/17. Fountain Valley California
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ReNew Eye Cream Cancellation process is automated over phone. I cancelled the product 4/4/17 but still received it 5/14/17 and charged $88.10. When I called to get a refund and find out how to mail back the product the customer representative was refusing to look beyond her system which did not record my phone call on 4/14/17. She wanted to know why I didn't talk to a person. I told her I didn't have that option offered plus the recorded voice told me the automatic enrollment was cancelled so I hung up thinking this was done. I asked for a supervisor and got Jacquline. Jacquline restated that their system did not have a record of my call. I gave her all the information of my 4/14/17 call and she stated she can't see any record of call so I was still enrolled in program and why I got the product 30 days later. I explained that their phone system told me it was cancelled and I was sorry their system did not record it, but I am not making this up. She kept talking over me and then she said she was going to put me on hold for a minute. She put me on hold for quite some time, I think expecting me to just give up/hang up. I didn't. She came back on phone and offered a 30% refund and that was the best she could do. At this point, I accepted the partial refund and confirmation of the cancellation in an email. The staff at this phone number are not customer savvy and have very low level of service training. Product does not work, is expensive and this "auto renew program" is a black hole. DO NOT BUY ANY OF THESE PRODUCTS DESPITE WHAT DR OZ SAYS. Fountain Valley California
This report was posted on Ripoff Report on 05/19/2017 11:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/renew-eye-cream/fountain-valley-california-86327/renew-eye-cream-cancellation-process-is-automated-over-phone-i-cancelled-the-product-44-1374167. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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