Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #282581

Complaint Review: Reno Dodge - Reno Nevada

  • Submitted:
  • Updated:
  • Reported By: Reno Nevada
  • Author Confirmed What's this?
  • Why?
  • Reno Dodge Keitzke Lane Reno, Nevada U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Reno Dodge does not have ANY truth in advertising'isn't this illegal?

Reno Dodge works with all major financial institutions and local credit unions to make sure you will get approved at the best rate possible.
https://secure.webfxdesign.com/ial/renododge/finance.fx
Oct. 11, 2007

Nor do they have any faith from several of the citizens of Reno in their business practices. (Hind site)
http://dodgeram.info/survey_dealer/NV/Reno.htm
Oct. 11, 2007

To all persons whom this letter has been addressed;

This letter reflects my opinions but can be supported with the actual facts of my recent experiences (and many other customers) at Reno Dodge. I am now stuck with a vehicle which I feel is unsafe, (and not the one I originally bought / was sold) but have to keep because of the questionable sales tactics used by Reno Dodge.

My name is Don. I recently moved hereto settle my family and begin my professional career. After serving my country for seven years, I obtained two Bachelor Degrees (HR Management and Business Management) and am currently working for a major transportation company. In addition to the above mentioned, I am also the owner of my own company. Needless to say, I am neither ignorant nor blind in how to treat customers nor am I complacent in the field of customer service.

After doing business with Reno Dodge, from a customer's point of view, I am appalled, disgusted, sickened, and out right angry that Reno Dodge has not had their doors closed and been run out of town.

There are several points that I would like to bring to your attention regarding the practices of Don Weirs Reno Dodge. In my recent purchase, or attempts thereof, I have been lied to, swindled, coheresed, manipulated, had my family insulted, and that is just a start. In this letter I will first discuss vehicle safety; secondly, customer service and satisfaction; third will be professionalism; fourth will be ethical business practices; and last will be greed.


Safety - the state of being safe; freedom from the occurrence or risk of injury, danger, or loss. If a car dealer displays a Safety OK sticker in the windshield of a vehicle that they are selling on their lot, do you have faith in that inspection that they have done? I did, until I was able to get the vehicle up to highway speed and the steering wheel was shaking. After talking with the dealer, I learned that "they don't test that" during the inspection. (Apparently they hardly even drive the cars around the block during the "Safety OK Inspection"). But the sticker was prominently posted for all to see on all of the used vehicles. Next time you think that a dealer has "performed a thorough Safety Inspection", you had better ask questions. With the way in which the wheel was shaking, it could have been anything from suspension, to tires (which were worn unevenly), to brakes. All of which are serious safety issues for me and my family. I put my faith and the lives of my family in Reno Dodge and their Safety Inspection program. I was wrong.
I think that the State should investigate what types of inspections, by whom, and what is covered for all used vehicles. You should not be able to place that sticker in the window unless a qualified person has done a thorough and complete inspection. This is the reason I had to take the second vehicle back to Reno Dodge (which they still haven't fixed).

Customer Service and Satisfaction - assistance and other resources that a company provides to the people who buy or use its products or services. I have learned that this phrase is extremely rare at 700 Kietzke Lane. The only time I could get someone's attention was to make a scene (or have money fall out of my pocket or let the sales people have their way with my fianc). After making a scene most of the employees hung their heads and shuffled away, like they had been through this before. In my opinion, there is no customer service at Reno Dodge. They will certainly be nice to you up to the moment that you sign on the dotted line. From there it is a crap shoot. They will and certainly have used the bait and switch that I (later) heard about. They had all the confidence in selling me a Red 2007 Dodge Ram 1500 4x4, a beautiful truck; let me drive it home and keep driving it for a month all with a signed contract. They told me all the financing was taken care of and that it wouldn't be a problem. *See above note regarding advertising
Then the bait and switch came I was called and told to come back down to "sign some other paperwork". Then, after they pulled a different truck around, I was then told that they couldn't finance me for the red truck. Interesting enough, the second truck they showed me was the same truck, a 2007 Dodge Ram 1500 4X4 Quad Cab. The difference was in color and a few thousand miles, that's it! In trying to find out what was going on, they told me that I was already pre-approved through Wells Fargo (but they couldn't show me the paperwork) for $730.00 a month and that they were going to lose $300 on the deal "That they had cut this deal down to the teeth" "There was nothing more they could do" Lie after Lie.

Professionalism - of or for a professional person or his or her place of business or work. I would like to see a professional, concerned, and outright courteous person on that lot. Again, I was shunned until I had to make it very clear for all to see, that I was an upset customer. My fianc was stared at and even approached by the salespeople when I was speaking with the manager. They came directly up to her, with me just steps away, and were making comments, coming on to her, and even winking at her. What level of professionalism is being displayed here? Even when I approached the front desk, the person behind the counter was busy playing with their I Pod, not concerned about the customer who was standing there.

Ethical Business Practices - that branch of philosophy dealing with values relating to human conduct, with respect to the rightness and wrongness of certain actions and to the goodness and badness of the motives and ends of such actions. This relates to the above mentioned paragraph but also relates to the bait and switch tactics, deceit, and outright lies that are prevalent at Reno Dodge. The serious lack of ethical behavior has lead not only to numerous dissatisfied customers who have bought vehicles, but also people who have gone back for service. Inflated sticker prices, no truth in advertising, lack of professional actions and follow through have earned Reno Dodge the glorious reputation of being liars, makers of shady deals, having a poor service reputation, and the place to avoid 'like the plague'. You can add my vote to all of the above. Ethical standards have no place at Reno Dodge.


Greed - reprehensible acquisitiveness; insatiable desire for wealth (personified as one of the deadly sins) Don't bother that you have to feed your family or provide a good home for them, Reno Dodge HAS to do everything they can to sell you a vehicle right now! But ONLY if they stand to make a substantial amount of your money (that's the way I feel). Greed is a sick and disgusting term, but Reno Dodge would rather have an upset customer than lose $500.00 (even though their prices are typically much higher than any other dealership). They will not be honest with you when it comes to payments, your trade in value, their car prices, or anything else that will interfere with the (GREED) sale. They will get you in the door and harass you until you feel like you have to give in. They will pressure you further by bringing out a manager to 'help the deal along' I told them that I wanted to see the letter of rescission that they told me they mailed out when they couldn't finance me. (They couldn't get access to the business office on the weekend / they couldn't get a copy of it). But I was assured by the finance manager that it had been mailed to me. Coincidently, I never received a copy of that letter (he lied to me, go figure). I feel that there might be some illegal activities happening at this dealership, either through deception or willful negligence.

If someone could have laid all this out before me, like I am to you, there is no chance in Hades that I would have even stepped onto that lot. I am asking that the State get involved with the Safety Inspection program that dealers are using to inspect used cars; I am asking that the Better Business Bureau investigate the numerous unhappy customers that have done business with Reno Dodge; I am asking the media to be more aware of the people that they advertise on their programs; I am asking that other retailers and companies be aware of whom they are doing business with (I now want to cancel my credit card from whom I got the original offer to go there); and I am asking Mr. Don Weir to step up his responsibility to the people of Reno and to take a very close look into his place of business, its employees, and just what they are doing with his name, reputation, and dealership.


Regards,


P.S. And as of this date, October 11, 2007 my trade has STILL NOT been paid off It has been SIX WEEKS since I first went to Reno Dodge.

Now imagine what Reno Dodge is doing to my credit rating, my attitude towards the company, and what the impact will be with the people listed on the top page of this letter?

Reno Dodge is terrible.patheticworthless.

Don
Reno, Nevada
U.S.A.

This report was posted on Ripoff Report on 11/02/2007 02:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/reno-dodge/reno-nevada/reno-dodge-avoid-at-all-costs-reno-nevada-282581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
8Consumer
0Employee/Owner

#8 UPDATE Employee

RENO DODGE GREAT PLACE TO DO BUSINESS

AUTHOR: Art - (U.S.A.)

POSTED: Wednesday, November 19, 2008

This letter is in response to Don and the letter that was submitted by him on November 2nd, 2007. First and foremost, please understand that Don Weir's Reno Dodge has gone under a significant Management change since Don has done business with our dealership; however, those with honestly and integrity still remain and do remember the situation that Don is referring too. As most people will agree there are always two sides to every story and this circumstance isn't any different.
As a child my mother and father always implemented that honesty is always the best policy and to this day I still practice those teachings. I have found that in business, whatever product you are manufacturing or selling that if you are honest with your customer's then they will always come back to you. In the Car Business the old school way of doing things is no longer an option at Reno Dodge and we are very proud of the changes that have taken place. Customer service is our number one priority and even though this circumstance is before our time we did extensively research Don's claims and have attempted to contact him on several occasions. The reasoning is that we have found several of the claims made are not accurate and wanted to give him an opportunity to clairify or at the very least give Don a moment to clear up several misconceptions made within his letter to date we have not received any response. My question would be: if a person and/or person's believe in their experiences, statements, etc . . . . Why would you not return phone calls and letters?
Don Weir's Reno Dodge prefers keeping customer issues private for the sake of the customer; however, we also believe that all consumers deserve to hear both sides and we will provide this information as a courtesy. We have no expectations other than for those reading this to make their own determination of the claims and accusations made. We will break down several comments within Don's letter and will follow with our own questions we would have asked initially in private:
- This letter reflects my opinions, but can be supported with actual facts of my recent experiences (and many other customers). Reno Dodge would like to ask how Don was able to make the determination of other customer's thoughts and opinions of our dealership if he is new to the Reno area - as he, himself, has stated within the letter.
- I am now stuck with a vehicle which I feel is unsafe. In our investigation we have found that our service department on more than one occasion offered his family a free loaner vehicle while we tried to figure out what problems he was having all offers were continuously turned down. Curious, if you feel that your vehicle is unsafe than why would you not accept the offer of a free loaner vehicle that is completely at your disposal for however long necessary to rectify your situation?
- After talking to the dealer, I learned that they don't test drive' during inspection. (Apparently they hardly even drive the cars around the block during the Safety OK'.) The state of Nevada has very stringent laws in place to make sure ALL dealers are selling completely safe vehicles. Per Don's request, when offered to drive the vehicle again to his satisfaction he signed-off for his auto to be driven around the block. Again, he was in a hurry and did not want to take the free loaner vehicle and did not want to wait for a more extensive test drive. Why would you not, at the very least, wait for a more through test drive to insure safety before leaving the dealership?
- I put my faith and the lives of my family in Reno Dodge and their Safety Inspection program. Please forgive the redundancy, but we are still confused as to why a free loaner vehicle was turned time on more than one occasion if Don's feeling of his vehicle is unsafe? As most people would agree, sometimes a vehicle must be left with a mechanic to first figure out what the problem is before it can be fixed. The Reno Dodge Service Department isn't any different. Why would you not leave the vehicle so that any possible problems may be corrected in an expedient manner? In my personal opinion, I definitely would want to ensure the safety and well-being of my family. I would choose to take a free loaner vehicle and leave mine so that problems may be fixed immediately. If a professional recommends leaving a vehicle why would you not do so?
- They will and certainly have used the bait and switch that I (later) heard about. Don Weir's Reno Dodge is a New car dealership and it is always our preference to sell a new vehicle; however, Reno Dodge is not in control how consumers conduct their business affairs outside the dealership. We, or any other dealership for that matter, is not in the position to dictate to a lender what is acceptable for whom they will lend their money too - unfortunately, Don is not the exception to the rule. Based on behaviors conducted in business affairs the lender would no longer finance the original vehicle; however, thru diligence Reno Dodge was able to obtain an approval for a different vehicle. My question would be, on all paperwork and contracts provided (with a trade-in) a consumer signs in approximately 63 places if someone is not happy with their new choice that is being offered, why would you then sign in 63 places? In addition, we suggest that Don contact the Nevada Department of Motor Vehicles and find out the correct definition of the Bait and Switch. It is important that consumers understand exactly what this term means and his reference is completely inaccurate and is board line slanderous - considering that it DOES NOT relate to his circumstances in any way!
- After serving my country for seven years, I obtained two bachelor degrees HR Management and Business Management . . . . First, we would like to compliment Don on not only having two BA degrees, but also serving our country for seven years it is an honor to meet and serve anyone with this resume. With that said, as a professional and educated man with military experience, being lied to, swindled, coheresed (actual spelling is coerced), manipulated. . . . would seem to be an impossibility to accomplish. We are confused as to how Reno Dodge was able to force Don into a situation as he almost describes as devastating? From his own words, he is a well educated and trained military man and we have confidence in his judgment and ability to handle most, if not all situations.
- I told them that I wanted to see the letter of rescission. . . . By Nevada law, all dealerships must mail a Letter of Rescission; in addition, when a customer chooses to switch into another vehicle they must sign a copy of the letter. Needless to say, not only did Don view the letter, he signed the copy provided. Again, the question would be if you requested to view a copy of the letter of rescission, but were told one was not available to view why would you continue on and conduct your business with our dealership?
- I am asking that the Better Business Bureau investigate the numerous unhappy customers. . . . Reno Dodge was approached by the BBB of Northern Nevada regarding this situation and did conduct a thorough investigation regarding Don's claims and based on the facts provided, Reno Dodge was cleared of any accusations. This factual information is of public record and can be reviewed by any consumer upon request. In addition, Don Weir's Reno Dodge has been a member of the BBB of Northern Nevada since 1980. In June of 2008 we received their highest award for Outstanding Excellence in Teamwork, Integrity, Trust and Respect. In addition, we have recently been awarded Chrysler Corporation's highest honor and Reno Dodge is now a 5-Star dealership.
- Greed reprehensible acquisitiveness; insatiable desire for wealth. . . . In short, in order for Reno Dodge to encourage a lender to purchase this contract we had to significantly cut the deal; simply put, the salesperson made $100.00 for not only several hours worth of work, but months. If broken down, the Sales Representative made less than minimum wage excuse me for my naivety, but where am I missing the wealth?
- . . . .And I am asking Mr. Don Weir to step up his responsibility to the people of Reno and to take a very close look into his place of business. Regarding this topic Mr. Weir and Don are in complete agreement. Don Weir already has reviewed his place of business and has taken huge steps to change Reno Dodge; however, Don Weir's Reno Dodge has been in business for 39 years and that must communicate something within our close community.
- As as of date, October 11, 2007 my trade still has STILL NOT been paid off! There are two factors to consider; first, the lender rejected Don's first vehicle of choice. Therefore, the trade could not be paid until he made the decision to switch into another unit. Second, a lender has 30 days to pay a dealership and Don is welcome to check with any dealership in the country and see if they will pay a trade off until funding has been completed - as a business man, I am sure Don must understand this?

In summary, Reno Dodge attempted to touch on the most crucial accusations throughout the letter. It is not our interest to nit-pick at each individual issue; however, it was our desire to give as much information as possible and maybe in the process ask the questions that we have been attempting to as Don on several different occasions. Our dealership now holds an Open Door policy and we encourage those with their own questions to contact us and we will be more than happy to answer whatever is within our power. We hold no ill-will towards Don and his family and we truly wish him the best of luck in any future endeavors that he may have!

Sincerely,
Employees of Don Weir's Reno Dodge

Respond to this report!
What's this?

#7 UPDATE Employee

RENO DODGE GREAT PLACE TO DO BUSINESS

AUTHOR: Art - (U.S.A.)

POSTED: Wednesday, November 19, 2008

This letter is in response to Don and the letter that was submitted by him on November 2nd, 2007. First and foremost, please understand that Don Weir's Reno Dodge has gone under a significant Management change since Don has done business with our dealership; however, those with honestly and integrity still remain and do remember the situation that Don is referring too. As most people will agree there are always two sides to every story and this circumstance isn't any different.
As a child my mother and father always implemented that honesty is always the best policy and to this day I still practice those teachings. I have found that in business, whatever product you are manufacturing or selling that if you are honest with your customer's then they will always come back to you. In the Car Business the old school way of doing things is no longer an option at Reno Dodge and we are very proud of the changes that have taken place. Customer service is our number one priority and even though this circumstance is before our time we did extensively research Don's claims and have attempted to contact him on several occasions. The reasoning is that we have found several of the claims made are not accurate and wanted to give him an opportunity to clairify or at the very least give Don a moment to clear up several misconceptions made within his letter to date we have not received any response. My question would be: if a person and/or person's believe in their experiences, statements, etc . . . . Why would you not return phone calls and letters?
Don Weir's Reno Dodge prefers keeping customer issues private for the sake of the customer; however, we also believe that all consumers deserve to hear both sides and we will provide this information as a courtesy. We have no expectations other than for those reading this to make their own determination of the claims and accusations made. We will break down several comments within Don's letter and will follow with our own questions we would have asked initially in private:
- This letter reflects my opinions, but can be supported with actual facts of my recent experiences (and many other customers). Reno Dodge would like to ask how Don was able to make the determination of other customer's thoughts and opinions of our dealership if he is new to the Reno area - as he, himself, has stated within the letter.
- I am now stuck with a vehicle which I feel is unsafe. In our investigation we have found that our service department on more than one occasion offered his family a free loaner vehicle while we tried to figure out what problems he was having all offers were continuously turned down. Curious, if you feel that your vehicle is unsafe than why would you not accept the offer of a free loaner vehicle that is completely at your disposal for however long necessary to rectify your situation?
- After talking to the dealer, I learned that they don't test drive' during inspection. (Apparently they hardly even drive the cars around the block during the Safety OK'.) The state of Nevada has very stringent laws in place to make sure ALL dealers are selling completely safe vehicles. Per Don's request, when offered to drive the vehicle again to his satisfaction he signed-off for his auto to be driven around the block. Again, he was in a hurry and did not want to take the free loaner vehicle and did not want to wait for a more extensive test drive. Why would you not, at the very least, wait for a more through test drive to insure safety before leaving the dealership?
- I put my faith and the lives of my family in Reno Dodge and their Safety Inspection program. Please forgive the redundancy, but we are still confused as to why a free loaner vehicle was turned time on more than one occasion if Don's feeling of his vehicle is unsafe? As most people would agree, sometimes a vehicle must be left with a mechanic to first figure out what the problem is before it can be fixed. The Reno Dodge Service Department isn't any different. Why would you not leave the vehicle so that any possible problems may be corrected in an expedient manner? In my personal opinion, I definitely would want to ensure the safety and well-being of my family. I would choose to take a free loaner vehicle and leave mine so that problems may be fixed immediately. If a professional recommends leaving a vehicle why would you not do so?
- They will and certainly have used the bait and switch that I (later) heard about. Don Weir's Reno Dodge is a New car dealership and it is always our preference to sell a new vehicle; however, Reno Dodge is not in control how consumers conduct their business affairs outside the dealership. We, or any other dealership for that matter, is not in the position to dictate to a lender what is acceptable for whom they will lend their money too - unfortunately, Don is not the exception to the rule. Based on behaviors conducted in business affairs the lender would no longer finance the original vehicle; however, thru diligence Reno Dodge was able to obtain an approval for a different vehicle. My question would be, on all paperwork and contracts provided (with a trade-in) a consumer signs in approximately 63 places if someone is not happy with their new choice that is being offered, why would you then sign in 63 places? In addition, we suggest that Don contact the Nevada Department of Motor Vehicles and find out the correct definition of the Bait and Switch. It is important that consumers understand exactly what this term means and his reference is completely inaccurate and is board line slanderous - considering that it DOES NOT relate to his circumstances in any way!
- After serving my country for seven years, I obtained two bachelor degrees HR Management and Business Management . . . . First, we would like to compliment Don on not only having two BA degrees, but also serving our country for seven years it is an honor to meet and serve anyone with this resume. With that said, as a professional and educated man with military experience, being lied to, swindled, coheresed (actual spelling is coerced), manipulated. . . . would seem to be an impossibility to accomplish. We are confused as to how Reno Dodge was able to force Don into a situation as he almost describes as devastating? From his own words, he is a well educated and trained military man and we have confidence in his judgment and ability to handle most, if not all situations.
- I told them that I wanted to see the letter of rescission. . . . By Nevada law, all dealerships must mail a Letter of Rescission; in addition, when a customer chooses to switch into another vehicle they must sign a copy of the letter. Needless to say, not only did Don view the letter, he signed the copy provided. Again, the question would be if you requested to view a copy of the letter of rescission, but were told one was not available to view why would you continue on and conduct your business with our dealership?
- I am asking that the Better Business Bureau investigate the numerous unhappy customers. . . . Reno Dodge was approached by the BBB of Northern Nevada regarding this situation and did conduct a thorough investigation regarding Don's claims and based on the facts provided, Reno Dodge was cleared of any accusations. This factual information is of public record and can be reviewed by any consumer upon request. In addition, Don Weir's Reno Dodge has been a member of the BBB of Northern Nevada since 1980. In June of 2008 we received their highest award for Outstanding Excellence in Teamwork, Integrity, Trust and Respect. In addition, we have recently been awarded Chrysler Corporation's highest honor and Reno Dodge is now a 5-Star dealership.
- Greed reprehensible acquisitiveness; insatiable desire for wealth. . . . In short, in order for Reno Dodge to encourage a lender to purchase this contract we had to significantly cut the deal; simply put, the salesperson made $100.00 for not only several hours worth of work, but months. If broken down, the Sales Representative made less than minimum wage excuse me for my naivety, but where am I missing the wealth?
- . . . .And I am asking Mr. Don Weir to step up his responsibility to the people of Reno and to take a very close look into his place of business. Regarding this topic Mr. Weir and Don are in complete agreement. Don Weir already has reviewed his place of business and has taken huge steps to change Reno Dodge; however, Don Weir's Reno Dodge has been in business for 39 years and that must communicate something within our close community.
- As as of date, October 11, 2007 my trade still has STILL NOT been paid off! There are two factors to consider; first, the lender rejected Don's first vehicle of choice. Therefore, the trade could not be paid until he made the decision to switch into another unit. Second, a lender has 30 days to pay a dealership and Don is welcome to check with any dealership in the country and see if they will pay a trade off until funding has been completed - as a business man, I am sure Don must understand this?

In summary, Reno Dodge attempted to touch on the most crucial accusations throughout the letter. It is not our interest to nit-pick at each individual issue; however, it was our desire to give as much information as possible and maybe in the process ask the questions that we have been attempting to as Don on several different occasions. Our dealership now holds an Open Door policy and we encourage those with their own questions to contact us and we will be more than happy to answer whatever is within our power. We hold no ill-will towards Don and his family and we truly wish him the best of luck in any future endeavors that he may have!

Sincerely,
Employees of Don Weir's Reno Dodge

Respond to this report!
What's this?

#6 UPDATE Employee

RENO DODGE GREAT PLACE TO DO BUSINESS

AUTHOR: Art - (U.S.A.)

POSTED: Wednesday, November 19, 2008

This letter is in response to Don and the letter that was submitted by him on November 2nd, 2007. First and foremost, please understand that Don Weir's Reno Dodge has gone under a significant Management change since Don has done business with our dealership; however, those with honestly and integrity still remain and do remember the situation that Don is referring too. As most people will agree there are always two sides to every story and this circumstance isn't any different.
As a child my mother and father always implemented that honesty is always the best policy and to this day I still practice those teachings. I have found that in business, whatever product you are manufacturing or selling that if you are honest with your customer's then they will always come back to you. In the Car Business the old school way of doing things is no longer an option at Reno Dodge and we are very proud of the changes that have taken place. Customer service is our number one priority and even though this circumstance is before our time we did extensively research Don's claims and have attempted to contact him on several occasions. The reasoning is that we have found several of the claims made are not accurate and wanted to give him an opportunity to clairify or at the very least give Don a moment to clear up several misconceptions made within his letter to date we have not received any response. My question would be: if a person and/or person's believe in their experiences, statements, etc . . . . Why would you not return phone calls and letters?
Don Weir's Reno Dodge prefers keeping customer issues private for the sake of the customer; however, we also believe that all consumers deserve to hear both sides and we will provide this information as a courtesy. We have no expectations other than for those reading this to make their own determination of the claims and accusations made. We will break down several comments within Don's letter and will follow with our own questions we would have asked initially in private:
- This letter reflects my opinions, but can be supported with actual facts of my recent experiences (and many other customers). Reno Dodge would like to ask how Don was able to make the determination of other customer's thoughts and opinions of our dealership if he is new to the Reno area - as he, himself, has stated within the letter.
- I am now stuck with a vehicle which I feel is unsafe. In our investigation we have found that our service department on more than one occasion offered his family a free loaner vehicle while we tried to figure out what problems he was having all offers were continuously turned down. Curious, if you feel that your vehicle is unsafe than why would you not accept the offer of a free loaner vehicle that is completely at your disposal for however long necessary to rectify your situation?
- After talking to the dealer, I learned that they don't test drive' during inspection. (Apparently they hardly even drive the cars around the block during the Safety OK'.) The state of Nevada has very stringent laws in place to make sure ALL dealers are selling completely safe vehicles. Per Don's request, when offered to drive the vehicle again to his satisfaction he signed-off for his auto to be driven around the block. Again, he was in a hurry and did not want to take the free loaner vehicle and did not want to wait for a more extensive test drive. Why would you not, at the very least, wait for a more through test drive to insure safety before leaving the dealership?
- I put my faith and the lives of my family in Reno Dodge and their Safety Inspection program. Please forgive the redundancy, but we are still confused as to why a free loaner vehicle was turned time on more than one occasion if Don's feeling of his vehicle is unsafe? As most people would agree, sometimes a vehicle must be left with a mechanic to first figure out what the problem is before it can be fixed. The Reno Dodge Service Department isn't any different. Why would you not leave the vehicle so that any possible problems may be corrected in an expedient manner? In my personal opinion, I definitely would want to ensure the safety and well-being of my family. I would choose to take a free loaner vehicle and leave mine so that problems may be fixed immediately. If a professional recommends leaving a vehicle why would you not do so?
- They will and certainly have used the bait and switch that I (later) heard about. Don Weir's Reno Dodge is a New car dealership and it is always our preference to sell a new vehicle; however, Reno Dodge is not in control how consumers conduct their business affairs outside the dealership. We, or any other dealership for that matter, is not in the position to dictate to a lender what is acceptable for whom they will lend their money too - unfortunately, Don is not the exception to the rule. Based on behaviors conducted in business affairs the lender would no longer finance the original vehicle; however, thru diligence Reno Dodge was able to obtain an approval for a different vehicle. My question would be, on all paperwork and contracts provided (with a trade-in) a consumer signs in approximately 63 places if someone is not happy with their new choice that is being offered, why would you then sign in 63 places? In addition, we suggest that Don contact the Nevada Department of Motor Vehicles and find out the correct definition of the Bait and Switch. It is important that consumers understand exactly what this term means and his reference is completely inaccurate and is board line slanderous - considering that it DOES NOT relate to his circumstances in any way!
- After serving my country for seven years, I obtained two bachelor degrees HR Management and Business Management . . . . First, we would like to compliment Don on not only having two BA degrees, but also serving our country for seven years it is an honor to meet and serve anyone with this resume. With that said, as a professional and educated man with military experience, being lied to, swindled, coheresed (actual spelling is coerced), manipulated. . . . would seem to be an impossibility to accomplish. We are confused as to how Reno Dodge was able to force Don into a situation as he almost describes as devastating? From his own words, he is a well educated and trained military man and we have confidence in his judgment and ability to handle most, if not all situations.
- I told them that I wanted to see the letter of rescission. . . . By Nevada law, all dealerships must mail a Letter of Rescission; in addition, when a customer chooses to switch into another vehicle they must sign a copy of the letter. Needless to say, not only did Don view the letter, he signed the copy provided. Again, the question would be if you requested to view a copy of the letter of rescission, but were told one was not available to view why would you continue on and conduct your business with our dealership?
- I am asking that the Better Business Bureau investigate the numerous unhappy customers. . . . Reno Dodge was approached by the BBB of Northern Nevada regarding this situation and did conduct a thorough investigation regarding Don's claims and based on the facts provided, Reno Dodge was cleared of any accusations. This factual information is of public record and can be reviewed by any consumer upon request. In addition, Don Weir's Reno Dodge has been a member of the BBB of Northern Nevada since 1980. In June of 2008 we received their highest award for Outstanding Excellence in Teamwork, Integrity, Trust and Respect. In addition, we have recently been awarded Chrysler Corporation's highest honor and Reno Dodge is now a 5-Star dealership.
- Greed reprehensible acquisitiveness; insatiable desire for wealth. . . . In short, in order for Reno Dodge to encourage a lender to purchase this contract we had to significantly cut the deal; simply put, the salesperson made $100.00 for not only several hours worth of work, but months. If broken down, the Sales Representative made less than minimum wage excuse me for my naivety, but where am I missing the wealth?
- . . . .And I am asking Mr. Don Weir to step up his responsibility to the people of Reno and to take a very close look into his place of business. Regarding this topic Mr. Weir and Don are in complete agreement. Don Weir already has reviewed his place of business and has taken huge steps to change Reno Dodge; however, Don Weir's Reno Dodge has been in business for 39 years and that must communicate something within our close community.
- As as of date, October 11, 2007 my trade still has STILL NOT been paid off! There are two factors to consider; first, the lender rejected Don's first vehicle of choice. Therefore, the trade could not be paid until he made the decision to switch into another unit. Second, a lender has 30 days to pay a dealership and Don is welcome to check with any dealership in the country and see if they will pay a trade off until funding has been completed - as a business man, I am sure Don must understand this?

In summary, Reno Dodge attempted to touch on the most crucial accusations throughout the letter. It is not our interest to nit-pick at each individual issue; however, it was our desire to give as much information as possible and maybe in the process ask the questions that we have been attempting to as Don on several different occasions. Our dealership now holds an Open Door policy and we encourage those with their own questions to contact us and we will be more than happy to answer whatever is within our power. We hold no ill-will towards Don and his family and we truly wish him the best of luck in any future endeavors that he may have!

Sincerely,
Employees of Don Weir's Reno Dodge

Respond to this report!
What's this?

#5 UPDATE Employee

RENO DODGE GREAT PLACE TO DO BUSINESS

AUTHOR: Art - (U.S.A.)

POSTED: Wednesday, November 19, 2008

This letter is in response to Don and the letter that was submitted by him on November 2nd, 2007. First and foremost, please understand that Don Weir's Reno Dodge has gone under a significant Management change since Don has done business with our dealership; however, those with honestly and integrity still remain and do remember the situation that Don is referring too. As most people will agree there are always two sides to every story and this circumstance isn't any different.
As a child my mother and father always implemented that honesty is always the best policy and to this day I still practice those teachings. I have found that in business, whatever product you are manufacturing or selling that if you are honest with your customer's then they will always come back to you. In the Car Business the old school way of doing things is no longer an option at Reno Dodge and we are very proud of the changes that have taken place. Customer service is our number one priority and even though this circumstance is before our time we did extensively research Don's claims and have attempted to contact him on several occasions. The reasoning is that we have found several of the claims made are not accurate and wanted to give him an opportunity to clairify or at the very least give Don a moment to clear up several misconceptions made within his letter to date we have not received any response. My question would be: if a person and/or person's believe in their experiences, statements, etc . . . . Why would you not return phone calls and letters?
Don Weir's Reno Dodge prefers keeping customer issues private for the sake of the customer; however, we also believe that all consumers deserve to hear both sides and we will provide this information as a courtesy. We have no expectations other than for those reading this to make their own determination of the claims and accusations made. We will break down several comments within Don's letter and will follow with our own questions we would have asked initially in private:
- This letter reflects my opinions, but can be supported with actual facts of my recent experiences (and many other customers). Reno Dodge would like to ask how Don was able to make the determination of other customer's thoughts and opinions of our dealership if he is new to the Reno area - as he, himself, has stated within the letter.
- I am now stuck with a vehicle which I feel is unsafe. In our investigation we have found that our service department on more than one occasion offered his family a free loaner vehicle while we tried to figure out what problems he was having all offers were continuously turned down. Curious, if you feel that your vehicle is unsafe than why would you not accept the offer of a free loaner vehicle that is completely at your disposal for however long necessary to rectify your situation?
- After talking to the dealer, I learned that they don't test drive' during inspection. (Apparently they hardly even drive the cars around the block during the Safety OK'.) The state of Nevada has very stringent laws in place to make sure ALL dealers are selling completely safe vehicles. Per Don's request, when offered to drive the vehicle again to his satisfaction he signed-off for his auto to be driven around the block. Again, he was in a hurry and did not want to take the free loaner vehicle and did not want to wait for a more extensive test drive. Why would you not, at the very least, wait for a more through test drive to insure safety before leaving the dealership?
- I put my faith and the lives of my family in Reno Dodge and their Safety Inspection program. Please forgive the redundancy, but we are still confused as to why a free loaner vehicle was turned time on more than one occasion if Don's feeling of his vehicle is unsafe? As most people would agree, sometimes a vehicle must be left with a mechanic to first figure out what the problem is before it can be fixed. The Reno Dodge Service Department isn't any different. Why would you not leave the vehicle so that any possible problems may be corrected in an expedient manner? In my personal opinion, I definitely would want to ensure the safety and well-being of my family. I would choose to take a free loaner vehicle and leave mine so that problems may be fixed immediately. If a professional recommends leaving a vehicle why would you not do so?
- They will and certainly have used the bait and switch that I (later) heard about. Don Weir's Reno Dodge is a New car dealership and it is always our preference to sell a new vehicle; however, Reno Dodge is not in control how consumers conduct their business affairs outside the dealership. We, or any other dealership for that matter, is not in the position to dictate to a lender what is acceptable for whom they will lend their money too - unfortunately, Don is not the exception to the rule. Based on behaviors conducted in business affairs the lender would no longer finance the original vehicle; however, thru diligence Reno Dodge was able to obtain an approval for a different vehicle. My question would be, on all paperwork and contracts provided (with a trade-in) a consumer signs in approximately 63 places if someone is not happy with their new choice that is being offered, why would you then sign in 63 places? In addition, we suggest that Don contact the Nevada Department of Motor Vehicles and find out the correct definition of the Bait and Switch. It is important that consumers understand exactly what this term means and his reference is completely inaccurate and is board line slanderous - considering that it DOES NOT relate to his circumstances in any way!
- After serving my country for seven years, I obtained two bachelor degrees HR Management and Business Management . . . . First, we would like to compliment Don on not only having two BA degrees, but also serving our country for seven years it is an honor to meet and serve anyone with this resume. With that said, as a professional and educated man with military experience, being lied to, swindled, coheresed (actual spelling is coerced), manipulated. . . . would seem to be an impossibility to accomplish. We are confused as to how Reno Dodge was able to force Don into a situation as he almost describes as devastating? From his own words, he is a well educated and trained military man and we have confidence in his judgment and ability to handle most, if not all situations.
- I told them that I wanted to see the letter of rescission. . . . By Nevada law, all dealerships must mail a Letter of Rescission; in addition, when a customer chooses to switch into another vehicle they must sign a copy of the letter. Needless to say, not only did Don view the letter, he signed the copy provided. Again, the question would be if you requested to view a copy of the letter of rescission, but were told one was not available to view why would you continue on and conduct your business with our dealership?
- I am asking that the Better Business Bureau investigate the numerous unhappy customers. . . . Reno Dodge was approached by the BBB of Northern Nevada regarding this situation and did conduct a thorough investigation regarding Don's claims and based on the facts provided, Reno Dodge was cleared of any accusations. This factual information is of public record and can be reviewed by any consumer upon request. In addition, Don Weir's Reno Dodge has been a member of the BBB of Northern Nevada since 1980. In June of 2008 we received their highest award for Outstanding Excellence in Teamwork, Integrity, Trust and Respect. In addition, we have recently been awarded Chrysler Corporation's highest honor and Reno Dodge is now a 5-Star dealership.
- Greed reprehensible acquisitiveness; insatiable desire for wealth. . . . In short, in order for Reno Dodge to encourage a lender to purchase this contract we had to significantly cut the deal; simply put, the salesperson made $100.00 for not only several hours worth of work, but months. If broken down, the Sales Representative made less than minimum wage excuse me for my naivety, but where am I missing the wealth?
- . . . .And I am asking Mr. Don Weir to step up his responsibility to the people of Reno and to take a very close look into his place of business. Regarding this topic Mr. Weir and Don are in complete agreement. Don Weir already has reviewed his place of business and has taken huge steps to change Reno Dodge; however, Don Weir's Reno Dodge has been in business for 39 years and that must communicate something within our close community.
- As as of date, October 11, 2007 my trade still has STILL NOT been paid off! There are two factors to consider; first, the lender rejected Don's first vehicle of choice. Therefore, the trade could not be paid until he made the decision to switch into another unit. Second, a lender has 30 days to pay a dealership and Don is welcome to check with any dealership in the country and see if they will pay a trade off until funding has been completed - as a business man, I am sure Don must understand this?

In summary, Reno Dodge attempted to touch on the most crucial accusations throughout the letter. It is not our interest to nit-pick at each individual issue; however, it was our desire to give as much information as possible and maybe in the process ask the questions that we have been attempting to as Don on several different occasions. Our dealership now holds an Open Door policy and we encourage those with their own questions to contact us and we will be more than happy to answer whatever is within our power. We hold no ill-will towards Don and his family and we truly wish him the best of luck in any future endeavors that he may have!

Sincerely,
Employees of Don Weir's Reno Dodge

Respond to this report!
What's this?

#4 Consumer Comment

A new day at Reno Dodge

AUTHOR: Cazcom - (U.S.A.)

POSTED: Saturday, June 07, 2008

As a business owner having offices in California and here in Nevada, I find this report very troubling.

With our company, we honor each and every customer because we know our clients are our family. This is the ONLY reason we have stayed in business the amount of time we have.

Since moving here to open a new office, I have heard many negative comments made on behalf of Reno Dodge. I would have been wrapped up in these reports and would have chosen to never go there, but because my business has brought me first hand information from the source, I wanted to share it today with anyone who chooses to find these things out for themself.

Interestingly enough, I had a wireless client who had activated several accounts with us for his business, a major direct marketing company that profits in the multi millions, looking for a car for her teenage daughter.

They had already been to Mazda Kia, Internet Auto, The Fallon Auto Mall and the Carson City as well. They had literally spent 2 months looking for a car. The experience they had at 8 other dealerships had rendered them frustrated and feeling as if there was no hope for an honest deal.

This client of mine is a millionair, a business owner and a professional sales rep. He knows a scam and juiced up prices when he sees it. If he does not like what he's hearing, he'll get up in the middle of a conversation and thank you for your time and leave if you can't conduct appropriate business.

He's a man of the community, involves himself with the local church and is a fantastic dad. He and his wife have been married over 22 years and are still in love. The reality is that for kicks he ended up taking his daughter to Reno Dodge 3 days ago and experienced quite the opposite of the report here.

Not knowing who this guy was, he's a popular figure, the sales rep went about his usual showing of cars and answering questions.

My clent told me the experience was not only pleasent, but was one of relief after searching so many places.

Car dealerships want you to become fatiuged so you will just buy, but my friend was willing to wait regardless of a uncomfortable situation with his daughter who began to think she would never get a car because dad wanted to "wheel and deal"

At any rate, the experience was a good one, the daughter has a 2006 dodge product that runs fine. The monthly payments are $ 243.17 a month, the miles are low and in my opinion, also as a dad, I'm considering buying my son his first car there when he's able to drive in 2 months.

So, that is my understanding of Reno Dodge. From what the sales manager told my client, the dealership is in the middle of a revolution. Previous management is no longer there and it is well known that Don Wier is not only personally involved in the new face of Reno Dodge, , but he is also overseeing all sales, and he and his new business development manager, Corrina Mueller, are prepared to deliver an experience at Reno Dodge that will be what customers deserve which is respect and a fair deal.

It's worth a trip into the dealership in my opinion. I did not come to own a my own business by listening to what everyone else is saying.

I choose to see for myself and what I've heard of my clients experience there, I plan to pursue the same possible deal for my own child.

Respond to this report!
What's this?

#3 Consumer Suggestion

What happened.

AUTHOR: Jp - (U.S.A.)

POSTED: Friday, March 28, 2008

Sorry, but the first truck deal fell through because they couldn't get it financed. Period.
The other truck may have been near identical, but a dealer can own 2 identical vehicles for thousands different. I guarantee they owned the 2nd truck for less, and could get that one approved.
You could have simply said "no", and they would have had to give you your trade and down payment back. That's the law. You whined a lot about them pressuring you. SO WHAT? It's called "sales"! They are trying to SELL YOU SOMETHING! You have 100% of the power in your complet ability to simply walk away and go somewhere else. You stayed. You played the game and you lost. It IS a for profit industry. That doesn't make them "greedy". And you have a business management degree??

As for your issue with the vibration at hiway speed on the first car. No, the car is not unsafe. It simply needs to have the tires balanced. STick a crowbar in your wallet, got to Big 0 and get the tires balanced for 10 freaking bucks ! 7 out of 10 used cars need a balance. Some dealerships do it, some dont. It's NOT a safety issue.

As for hitting on your fiance, I have a real hard time believing that, unless they wern't aware she was there with you. Do you get mad when any guy talks to her? That's your issue.

Respond to this report!
What's this?

#2 Author of original report

Updated Comments

AUTHOR: Don - (U.S.A.)

POSTED: Monday, November 05, 2007

For the record (as I am not the only customer to have these same problems) Reno Dodge had all of my financial information to process the loan. They had everything that they needed to complete to loan app in a timely manner to include insurance information, to verify income, to verify residence... everything. They had no reason or cause to delay any paperwork on my part.

It has become apparent that Reno Dodge was to lose money on the first deal, and they WOULD NOT allow that. There was minimal differences in the vehicles that they had shown me. The bottom line was the bottom line, they cant admit that they made a mistake.

My credit was not an issue. I was able to finance a brand new vehicle.

None of the managers were "available" during this process. (even though it is a routine process). No mangers, GM's, owners or other persons apparently are even concernced since I have left messages, written letters, and made reports to the BBB and numerous other peoples, without even a courtesy call from the dealership. What does that tell you?

They do not care. They got their money...

Respond to this report!
What's this?

#1 Consumer Suggestion

Unfortunately, fairly common...

AUTHOR: Michael - (U.S.A.)

POSTED: Monday, November 05, 2007

The story is the same, the names and vehicles are the only thing that changes. It sounds to me like you might have had some credit difficulty at some point in your life which is affecting your ability to finance a vehicle now. This is not something to be ashamed of, as bad things happen to good people all the time.

The problem here, it seems, might be lack of attention to detail and not responding to a problem quickly enough to fix it in the eyes of the lender- both on the part of the dealer.

When you, the customer, applies for an auto loan through a dealer it's really no different than if you'd gone straight to the lender, except that you have no control over how quickly things are handled. You're led to believe everything is consummated and given a vehicle, while things are far from done.

The lender likely had a number of stipulations (stips) which needed to be met in order for the dealer to submit your contract. These generally are proof of income (paystub will suffice), proof of residency (bill of some sort with name and address), proof of a telephone at the residency (phone bill), and a number of references with names, addresses and telephone numbers (in case you default, someone the bank can call to track you down).

From what you said, you'd recently moved to Reno. I would guess you didn't have a paystub on you, didn't have a bill with your address on it yet, might not even have had a phone bill sent to you yet, and likely didn't have your address book on you. Quite likely, you just started your job, so you weren't going to get a paystub for 2 to 3 weeks. It's also possible there was a gap in employment between your old and new job, which the lender might not have been willing to accept.

Now, this isn't insurmountable, so long as the dealer has full cooperation from the customer and handles the problems in a timely fashion. The stips would have needed to be collected quickly, because 30 days after the day your application was submitted, your approval would expire.

In the old days, this wasn't a big deal. We would simply re-submit the application and so long as nothing drastically changed in your credit or with their programs, you would be re-approved. In recent years, however, the lenders have learned that when a deal has trouble that early on, generally it will have problems down the road in collections. This has little to do with the customer- generally it's the dealer who hasn't asked the correct questions of the customer to find out if the customer even qualifies for the lender's program. For example, you could fill out an application listing someone as a manager at their place of business and ask for proof of income. Without asking the proper questions at the time of the application you might not ever learn that the customer really owns the business and isn't an employee in the strictest sense. The lender might not be willing to do this type of loan with someone self-employed, or the self-employed individual might not be able to prove all their income (very common to show a loss on taxes, which is what the bank would use to prove your income).

So what happened? Well, many lenders have decided that if you cannot get the stips necessary within those 30 days, you cannot get an approval on the same vehicle after the expiration of the initial approval. They'd have to switch to a different Vin# in order to get you financed, which means, switching trucks. This still doesn't make a lot of sense to me (the way I see it, the lender should just state they have a bad deal and not approve anything, rather than force the dealer to switch to a different car with exactly the same problems with the deal as before, but I'd imagine there's some legal issues with just saying 'no').

The problem I see here is that nothing has been resolved. You're still up in the air and don't know what's happening. Your trade still isn't paid off, you still don't have a payment book (or billing statement), and time is still ticking away. Personally I'd suggest calling the General Manager and letting them know what's going on. The GM might have a very different attitude, since you're basically riding around in a vehicle you shouldn't be (in his opinion) because the Business Office is stringing you along, hoping to fix a problem. Call, explain the situation, and do so in as calm and professonal a manner as possible. Do not resort to threats, don't mention Rip Off Report, don't talk about lawyers. Just explain that, as you understand it from someone you talked to, you're driving around in a truck that can't get funded and you're worried that if something happened to the truck, like an accident, it might reflect poorly with yours and the dealership's insurance policy. The GM wants things done quickly and correctly - that way he gets paid and doesn't have to deal with the Owner of the store screaming at him. Right now, I'll wager the GM doesn't even know who you are, let alone that there's a problem.

One phone call, handled the right way on your part, will go a long way in correcting this problem. Oh yeah, the receptionist won't let you speak to the GM, you'll end up in voice mail. Just leave your name, your phone number, and the year/make/model of your truck and state it's been over a month and a half and you haven't gotten a payment book. That should be enough to ensure a call back from either the GM or the Finance Director.

Good luck, hope this helps.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now