Report: #937434

Complaint Review: Renovation Experts .com

  • Submitted: Thu, September 06, 2012
  • Updated: Fri, September 21, 2012
  • Reported By: Mark — New Dehli Other United States of America
  • Renovation Experts .com
    12808 Gran Bay Parkway West
    Jascksonville, Florida
    United States of America

Show customers why they should trust your business over your competitors...

  I paid a $49.00 per month "maintenance fee" plus $35-75 per "lead" and was sent nothing but unqualified ,and in many cases non-existant phone nos. or when I actually  did get a "customer" on the line,they were only interested in  a ball park estimate for materials because in 2-5 years they might get siding etc.This scenario among alot of others were supposed to be "prequalified" by the bubbly,valley girl talking,perky-chirpy-boy phone room staff that I would occaisionally get on the support line after many attempts.

So: then they started e-mailing really exciting leads-like "major addition",etc. Every time I responded,(twice at the moment these so-called leads hit my e-mail),they were already sold. That is because either they did not exist-or were among the very few leads offered any contractor that amounted to anything-yes: they had been sold,sometime in the distant past.I called asking for an explanation-and they responded by putting me in a "special appointment program"

For three weeks I recieved e-mails of 5-6 numbered leads "on which our staff is working dilligently to get you an appointment"-Which amounted in  one drywall repair (which I dont do) andwhich was given to a number of contractors and an insult at best for $35.00.-After $3-400 and nothing even amounting to a qualified custimer-I fired off an e-mail and basically cancelled. This is a fraudulent organization,and I am going to file a report with the FTC. Thats because customers of internet companies dont seem to have any protection from blatent mis-repreaentations by so-called lead companies
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 09/06/2012 09:16 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Consumer Comment

Anyone that can help report this company for fraud?

AUTHOR: Alex - (United States of America)

Our company is looking to report renexpro for their fraudulent unethical behavior and is seeking others that are willing to corroborate 
Respond to this report!

#2 UPDATE Employee

Connecting with Renovation Experts

AUTHOR: Customer Care Team - (United States of America)

Hi Mark - I apologize for the problems you are experiencing with our service.  We very much would like to reach out to you and try to resolve the issue.  If you would please respond with your member ID, company name, or some other way we can identify your account in our system, we will then reach out to you directly to attempt to resolve the problem.

Respond to this report!

#3 Author of original report

Rebuttal to Renovation Experts

AUTHOR: Mark - (United States of America)

In response to an automatically generated rebuttal from your "support department",I am not sending anything. I made several attempts to deal with your "support department" and ended up with nothing but several hundred dollars down the drain and alot of wasted time. If you do not have my information by now,it exemplifies the obvious:that you had no intention of making things right in the first place,you were,and remain,a ripoff.
Respond to this report!

#4 UPDATE Employee

Response from RenovationExperts

AUTHOR: Customer Care Team - (United States of America)

Dear Mark:
At Renovation Experts, we take the concerns that you have raised in your post very seriously.  As such, we would like to follow up with you regarding the details of your recent experience with us. To accomplish that, we ask that you send your contact information to our support team so that we can work with you to resolve the matter:

Thank you for your help, and we look forward to hearing from you.

Executive Support Team
Renovation Experts
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.