• Report: #765311
Complaint Review:


  • Submitted: Mon, August 15, 2011
  • Updated: Mon, August 15, 2011

  • Reported By: Sherry — Hope Mills North Carolina United States of America
3434 Bragg Blvd Fayetteville, North Carolina United States of America

Rent-A-Center RAC I purchased a laptop and it needed a new battery. They gave me a defective battery that ultimately fried it. Fayetteville, North Carolina

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I purchased a laptop and it needed a new battery after a few months.  They ordered several batteries before getting one that would even fit the laptop.  After using the new battery briefly, I noticed the computer was not working properly.  I called several times for help with this issue.  I got alot of "non-professional" things to try, nothing worked.  During this time, I completed my payment terms and paid the laptop off.  Within 4-6 weeks of paying it off, the computer started smoking from the battery terminal area.  I reported this to RAC and they sent it to their repair shop for a diagnosis.  It was determined by "their" shop that the motherboard was fried and not worth repairing.  I took it to an independent shop and it was determined that not only the motherboard, but the charging port was fried due to overheating caused by the battery.  I then reported these findings to RAC and basically told "too bad", you didn't take advantage of the benefits plan that would have covered this.  The plan that I was not told about at payoff.  I contacted the district manager, HollaceWashington, and left a voicemail, in hopes that he could intervene and offer some assistance.  I never received a call from him or any other representative from RAC.  I would like to see it become policy for them to offer the benefits plan at the time a customer is paying off the property.  This would have saved me the cost of a new laptop.  Very bad business, shame on you RAC!!

This report was posted on Ripoff Report on 08/15/2011 09:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/rent-a-center/fayetteville-north-carolina-28303/rent-a-center-rac-i-purchased-a-laptop-and-it-needed-a-new-battery-they-gave-me-a-defect-765311. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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