Rent-A-Center poor customer service, employees not well train Gaithersburg, Maryland

I have been a customer of Rent A Center for 11 years. Yes, I have overpaid for some items and I have also got great deals on some of my merchandise over the years. For the most part the managers have been very helpful, if needed something fixed, they did it right away, if I had a payment problem, they worked with me, and if I had to return something because I was going thru a crisis, I was able to get it back where I left off.

But recently in the past year, my store has been thru 3 managers and the quality of service has been very poor and inconsistant. I had a laptop that was having problems, they took into service and even got me a brand new loaner. However, they had my laptop for 7 MONTHS!! When I got it back, they had wiped out my hard drive. They paid to fix it, and I decided to keep the loaner, which I now had for 7 months too, they gave me a discount and I paid off the 1st laptop.

The manager claimed that service had my laptop for seven months and he had complained. I later learned from the new manager, that my laptop probably sat on their shelf in the back room for 6 of the 7 months. I then started having problems with my battery cords, they either did not work or were overheating. After several weeks of asking to have this fixed, they finally went to Best Buy and brought me a cord for both my computers.

When I had to return the laptop because I was not working, when I went to get it back, they had given my computer cord to someone else. Again I made them give me discounts for the inconvience, and when I did not get immediate action, I reminded them that I they had gotten atleast $50,000 out of me over the years.

I finally got another cord after 4 weeks of asking, however, they gave me the wrong one and it cause my laptop to overheat and I gave it to them again to service. They had this laptop for 7 weeks, while I had another loaner, I go to pick up my laptop today, and I was informed that it had been stolen out of their back room.

The manager assures me that he has a camera on that area and will be investigating it. I told them I was picking it up, they call me 2 days ago.The manager tells me that he can not control everything and I should not be mad because I am not out any money, I still have the loaner.

The money was not the issue for me. The laptop has alot of my personal information and programs that I paid for to be downloaded. He says if he finds out an emmployee stole it they will be fired. BIG DEAL!!! How does that help me?

They need to do something for me, I don't know what, maybe help me replace the programs I downloaded on my other laptop. Either way their employees seem to be incompentent and not trained well.

I will end my relationship with them if they don't come up with a reasonable solution.

Beverly
Montgomery Village, Maryland
U.S.A.