Report: #1371153

Complaint Review: Rent-A-Center

  • Submitted: Wed, May 03, 2017
  • Updated: Wed, May 03, 2017
  • Reported By: Heather — Lima Ohio USA
  • Rent-A-Center

    Nationwide
    USA

Rent-A-Center Harassment. Rude. Disrespectful Wapakoneta ohio Nationwide

*Author of original report: Thank you

*UPDATE Employee: Customer Service

Show customers why they should trust your business over your competitors...

This company harasses you. I work non-stop. I try to be responsible but work comes first. I have a family as well that I got to maintain. When I first rented from them it seemed ok. Then, things jut got worse. They would call you non stop. If you were at work and couldn't get to the phone. They would call you from another number, then, from a private number.

There were times that work got annoyed by their constant harassing phone calls non stop. We've had long brief conversations about their harassment non stop phone calls. They got rude. Once, they were rude and my fiance told them to call back but he didn't apprciate them constantly blowing up his phone. He hung up. They had the nerve to call back to pretty much inform him to never hang up on them. 

They are rude. Disrespectful. And, even when you owe any amount of money to a company whether you're running late, it's against the law to constantly harass them. They do this and get away with it. Apparently, from other cilents and ex cilents who have and still rent from them that they harass you constantly with phone calls and have no respect. 


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This report was posted on Ripoff Report on 05/03/2017 04:15 PM and is a permanent record located here: http://www.ripoffreport.com/reports/rent-a-center/nationwide/rent-a-center-harassment-rude-disrespectful-wapakoneta-ohio-nationwide-1371153. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#1 Author of original report

Thank you

AUTHOR: - ()

I had no personal issues with them until they continued to call nonstop. I work all the time and I had informed them of this multiple times. They continued to do it anyways. I just didn't feel like doing business with them anymore after the constant harassment. 

I spoke with someone today. I work weekends so I was trying to set it up for them to pick their items up Monday. I no longer want to do business with them after learning of their unprefessionalism. Well, they informed me that if I'm not home when they pick up the items that I will be forced to pay what I owe. I'm assuming that's a threatening term for they will take me to court. 

I'm not sure if they can do this since I'm not hiding, or keeping their items, and I'm willing for them to pick them up. But, now I will have to be forced to leave work because of this. 

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#2 UPDATE Employee

Customer Service

AUTHOR: RAC Employee - ()

Hello, I work with Rent-A-Center. Please know that it is against our policies to harass customers by calling repeatedly when the customer is unavailable to speak.  Know, too, that if you make on-time payments regularly, you can request that your store not  call on your due date – that you don’t need the reminder calls.

We encourage our customers to keep communication lines open, as we're happy to do what we can to help. Whenever you have time, please give our team a call at 1-800-422-8186 so we can chat with you regarding your experience. Thank you.

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