Complaint Review: Rent A Center
We purchased what we thought was a "new" refrigerator from Rent A Center. To begin with, it was not new, but since the monthly cost seemed ok and it was in good shape we decided to keep it Bad idea!
First, Rent A Center will tack on additional costs without telling you, with their "RAC Benefits" program, this will amount to about $10/month, which quickly adds up! 2nd, as I've seen some other consumers report, they will harrass you to no end for your payment! They will call repeatedly, even before the payment is due!
Lastly, they are SO rude! I called my store, before our payment was due, to explain that I was possibly going to have to be late, due to the fact that my husband had been in an accident and was off work, and the same week, I ended up being the passenger in a serious car accident and was just out of the hospital after a 4 day stay! NOT ONE WORD OF EMPATHY!!!! The clerk never once said, "I'm sorry to hear that" or "Are you doing ok now?" NOTHING! They immediately started complaining that if I couldn't make the payment they were coming to get the fridge!
Finally, the day the payment was due, and they'd all ready been calling, I called them and offered to make a one week payment, while I waited on my last paycheck to arrive.....I was told "NO!" ! They refused to accept a one week payment since I couldn't tell them when I would be making an additional payment after this one! Again, no one ever offered any empathy or sympathy for the situation we have found ourselves in! We both have disability insurance, but it takes 4 weeks to get the first check!
They refused my payment and at that time I told them to just come and pick up the fridge. I then immediately went to my local A****** (((REDACTED competitor))) store where they gave me 1/2 off my first monthly payment, and also showed a lot of sympathy and empathy for our plight. I will NEVER go to Rent A Center again, for anything, no matter what!
Save yourself time, money and hassle and just go somewhere else!
This report was posted on Ripoff Report on 09/08/2014 03:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/rent-a-center/nationwide/rent-a-center-rac-worst-service-ever-nationwide-1175345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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