Report: #1350555

Complaint Review: RENT A CENTER

  • Submitted: Wed, January 18, 2017
  • Updated: Wed, January 18, 2017
  • Reported By: Scott — Cleveland Ohio USA
  • RENT A CENTER

    Nationwide
    USA

Show customers why they should trust your business over your competitors...

January 18, 2017

Rent A Center should be investigated by the Attorney General and shut down for their ripoffs, scams, lies, harassment, highly overpriced merchandise and general poor business practices.

Every time I've dealt with Rent A Center in my life I've ended up feeling ripped off, lied to, scammed, harassed and mentally and financially exhausted. The company is based strictly on greed... They care nothing about their customers, their reputation or conducting proper business practices. They are purely focused on, "Give me your money, give me your money, give me all your money." And their staff is the most relentlessly annoying, invasive and harrassing people I've ever met. 

Yes they conveniently offer no credit checks and are eager to sell you any merchandise you need, but that's where their "customer service" loyalty ends. After you leave the store they will drive you crazy with "reminder phone calls" for payments due, non stop sales pitches to sign up for more merchandise, harassing calls to ask exactly what time you will be in the store to bring your payment, or pressure you into making your payment over the phone that moment. Though they have been told dozens of times to stop calling me at work, they have persisted to the point where I've been chastized by my boss. They are so relentless in pushing consumers to make their payment that I felt like I'm dealing with a professional loan shark (except they won't threaten to break your thumbs). 

As for thier merchandise, they promise you that its only slightly used or they may give you an exact age of the product, but in either case its a lie. They are far worse than the most desperate used car dealer you'll ever meet. It's one lie after another and, "Hurry up and give me a down payment and get outta my store so I can sell something to someone else."

Every bit of their merchandise is extremely overpriced. Plan on spending 3-5 times the fair market value for whatever you buy. They are not happy to buy brand new merchandise and mark it up 30%-100% to offer it for sale. Oh, no. That would be reasonably expected from a legitimate, profit-geared company... For example, a brand new Samsung smart TV that they bought for $800 will cost you $2700 if you make all your payments "on time", but even that won't happen because they will scheme to add more fees and mysterious charges to your account. It's non stop.

A brand new Android smart phone that can be bought directly from a local cell phone dealer such as Verizon, Sprint and T-Mobile for $699 will cost you $1900 if you pay on time for the full term of their weekly or monthly payment plan. And a used computer that you can find on Craigslist for $400 will cost you over 3 grand... The examples are endless, and all the same. Ripoff, ripoff, ripoff... DO NOT buy anything from this ridiculous company. You'll be far better off to just save up for a bit and buy your merchandise new from a store or online from a private owner.  

Even with their "90 days same as cash" offers, you will end up paying way more than that merchandise is worth. And if you happen to be one day late on the 90 day deal and try to pay it off on the 91st day, you will be horrified to find that several hundred dollars has been added to the purchase price, and from then on any payment you make, even in lump sums, your payment will go "half toward interest" and half toward the principal, making it increasingly difficult to pay it off.

In any case, unless you plan to simply RENT something from them for a short period (to get you through a rough spot in which you are willing to spend a little extra for the sheer convenience) STAY AWAY from this company. You will find yourself miserable, harassed and financially exhausted, I promise. I will never use them again, no matter how desperately I may need something. Rent A Center should just go ahead and change their name to RIPOFF A CENTER. Because that's the underlying truth of it. It should be illegal. This is free, good advice. Good luck... 

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This report was posted on Ripoff Report on 01/18/2017 03:38 AM and is a permanent record located here: http://www.ripoffreport.com/reports/rent-a-center/nationwide/rent-a-center-scam-harassment-highly-overpriced-merchandise-cleveland-ohio-1350555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
4Consumer
0Employee/Owner

#1 Consumer Comment

Nailed it...

AUTHOR: Robert - (USA)

Your posts trying to prove everyone else wrong has in turn shown that indeed I hit the nail on the head when I stated you had both a negative credit history and made late payments.

But you gave us more.  In your "attempt" to show how "smart" you are you made several false statements which only go to show that you are no different than any other "deadbeat" trying to play the victim card.

It's clear that your position in this debate stems from a cynical, subjective mindset, and it's probably best that you refrain from arguing issues that you know little or nothing about.

Based on your comments I would suggest you follow your own advice. As with your statement...

And the Fair Debt Collection Practices Act prohibits creditors from contacting people at work if they are informed orally or in writing not to do so. It's a federal mandate...

What you failed to realize is that the FDCPA ONLY applies to 3rd Party collection agencies aka "Debt Collectors".  Rent a Center is considered the ORIGINAL creditor and therefore the FDCPA does not apply.  You can scream it from the rooftop 24 hours a day for a month that it does but it doesn't make it so.  If you don't believe me just go talk to any debt attorney or a reputable non-profit credit counseling organization and ask them.

You also seem to think that an employee admitting that they make reminder calls is some huge conspiracy where you just discovered aliens are real.  This is a company that deals with people who have a history of bad credit, who have a history of not paying their bills.  So yes, they are going to be a little more proactive in making sure that these people pay their bills.  If you don't want to be lumped in with these people, then the answer is simple.  PAY YOUR BILL and make sure it is paid before the due date, not 3 days after to just make it in before they assess a late fee.

By the way you totally glossed over that I am actually in agreement with you on one statement.  It is always best to save up and pay cash when ever possible.

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#2 Author of original report

To Coast - USA

AUTHOR: - ()

I'm not embarrassed that you're an idiot. Clearly, that's something you have to live with. Not my problem. RAC's problem, however, is that this RipOff Report is permanent. 

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#3 Consumer Comment

Not a rip-off

AUTHOR: coast - (USA)

There is nothing unlawful about marking up the price of merchandise by any amount. This is America. We have a free enterprise economy so deal with it. Your dissatisfaction with the price is a case of buyer’s remorse.

To avoid the reminder calls simply pay online or mail them a check to arrive prior to the due date. Just because they don’t invoke the late payment penalty until after three days does not change the fact that payments made after the due date are considered late. Your attitude is why your credit is clearly in the toilet. If you had good credit then you would purchase new products with a low-interest credit card. Don’t deny it-you’ll just embarrass yourself even more.

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#4 Author of original report

To Robert USA - (Going out on a limb)

AUTHOR: - ()

You were absolutely right to state that your rebuttal to my complaint would be going out on a limb. In fact, you repeatedly admitted that your conclusions were based on assumptions. It's clear that your position in this debate stems from a cynical, subjective mindset, and it's probably best that you refrain from arguing issues that you know little or nothing about. 

To clarify, I've dealt with Rent A Center only three (3) times in my life, and I'm over 50 years old. And I've had outstanding credit for a lot longer than I've experienced less than average credit. But having or not having good credit is not even the point. This is about a company that preys on consumers, like a vicious, desperate predator. Marking up merchandise 300%-500% is not good business, it's pathetic. It's criminal... But they get away with it because enough people don't form a collective consciousness to lobby against them and make a difference. 

If you refer to the 2nd rebuttal to my complaint, a RAC employee admits that RAC makes reminder calls to customers "...beginning on the day your payment is due." But what he neglected to mention, and so did I in my complaint, is that a payment is not considered late until 3 days after it's due. A late charge is assessed on the 4th day. Yet RAC will call first thing in the morning on the due date and remind you the payment is due that day, then 4 hours later you'll get a second call from a different employee asking you exactly, "What time will you be in today?" Then sometimes there's a third call later that same day. Then you'll get calls all day for the next 2 days. That's plain and simple harassment. And the Fair Debt Collection Practices Act prohibits creditors from contacting people at work if they are informed orally or in writing not to do so. It's a federal mandate...

My advice was tailrored to any consumer who has even the slightest inclination that RAC is worth dealing with. Predator pricing and price gouging is all they'll get. It's the sole purpose of RAC - to kick people who are already down and/or struggling to survive, and to take full advantage of any unwary consumer. So, Robert, take your wonderful credit and your minimum monthly payments with low interest rates and keep living the pseudo-American dream. Bury yourself in debt - while sensible people would rather live within their means and buy things only with cash. Bottom line, NO ONE needs RAC. It's a joke. Period...

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#5 Consumer Comment

Going out on a limb..

AUTHOR: Robert - (USA)

Going out on a limb here, I am going to figure your credit isn't the best or you wouldn't be continually going to places like this. As such you probably would be an "expert" on companies who constantly contact you for payment and being charged high interest rates and fees. Right?

Now, does this(or any) company have anything better to do than to constantly "harass" customers who are paying on time? My guess would be no. So how many of these "remainder" calls and requests to pay over the phone were made to you as a result of you being late?

As for the 90 Days same as cash, what is so hard to grasp about that? They didn't say "90 days same as cash....or when ever you feel like paying it". 90 days means 90 days, if you pushed it to the point of missing it by a day then that is your fault.

As for you never going back to them. Based on your admitted history I somehow doubt that you will stay away. But if you do you will end up at another rent to own place and most likely based on what you are expecting will probably have the same exact complaints.

The only piece of advice you gave is that you should just save up the money and then pay for it in cash, but that would go for any company not just because of this one.

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#6 UPDATE Employee

Customer Service

AUTHOR: RAC Employee - (USA)

Hello, I work for Rent-A-Center. We certainly never want to hear feedback like this from our customers. We know that renting isn't for everyone, but for many of our customers it's a great way to get the things they need without using credit. Plus, they can make payments for items in a way that's a lot more maneageable for them. We know life gets busy, which is why we place reminder calls beginning on the day your payment is due. However, it is against our policy to make reminder calls prior to a customer's payment due date or harass customers or others by calling repeatedly when the customer isn't able to talk. We'd like to hear more about your concerns and see if there's something we can do to help. Would you please give our customer service team a call at 1-800-422-8186 so that we can get more information from you? Thank you.

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