Rent A Center Im a former employee looking for more people to come together against rent a center Plano Texas

I am a former employee of Rent A Center also.  I worked there for 5 months when I feel they let me go unfairly.  I was just doing what I thought was Corp office wanted me to do and I was let go 3 weeks later.

It all started when I received a phone call from someone saying they were from the corp office asking me to reset the money gram machine.  I did as I was told as she walked be through reseting of the machine.  I then received a call 3 days later asking what happened on that transaction.  I told the vice-president Paul, what happened and he said I was scammed and then he will look into it it.  3 weeks later I was fired on the spot with no notice.  I really feel they weren't looking out for their business very well due to there was no verifying code in place to let me know if in fact it was the corp. office or not and they didn't even give me a chance to explain my actions again to let them know I really felt I was talking to the corp office and doing as they asked of me.  Now they are fighting my unemployment. 

This company was real hard to work for you never know from one day to the next who is on the chopping block.  While I was there several of my co-workers jobs were threatened due to lack of sells, not reaching the quota the corp office wanted.  Rent A Center is only out for the big buck and doesn't think about people at all and the recourse their actions may take.

To everyone here that has commented I have been on both sides of the fence personally so I know where both are coming from. First of all I don't think anyone should be saying if brent is wrong or not because they are not in his shoes and don't work for who he worked for. Second, some of the same stuff that brent mentions happens right here where I am at so that theory about think all of the stores are the same is out. Third, Rent-A-Center is not the best company to work with, to rent from, to NOTHING and that is just my straight opinion (so if anyone has something negative to say about that then they can contact me personally, because I am and will always be entitled to my opinion).

Now as for our local company, they do not really have everything together. The manager does treat the customers like crap as well as the employees. When a situation occurred with one employee where the manager insulted him in front of many of the customers in the store, that employee tried to be resonable and just talk to manager themself. That turned out to be a waste of time. A couple of months later that same employee had to go home because their daughter had an accident. All the manager could rudely say was "get out of my face", now talk about cruelty. I was so hurt to hear such rudeness come from such a "great" rent-a -center manager. HA! Now this is by personal experience. Everyone is different and there are some great rent-a-centers with great employees. Once upon a time I dealt with the nicest Rent-A-Center employees ever but now that times are harder, people are meaner and companies are rougher. All I can say is this as a rebuttal to all the comments.......Until you live what that person lives or until the people of rentacenter can live like the people are living today there is nothing that any of you can say about anyone that has information about how bad a company branch is.

Obviously, some of us are a bit more naive than others. That being said, I'm really not sure why Brent is getting rebuttals from people that have not worked in the same stores as he has and at the same time. He is merely stating his experience with RAC. You can't call him a liar because you don't know what happened to him unless you were there. Were you? If yes and you don't agree with his account of things then by all means, dispute it. If not, what point are you attempting to make? Being that Brent admits to being an ex-employee, I'm sure he is quite aware of all the policies you've mentioned. Just as I am now quite aware of the law that was mentioned with regards to rental purchase transactions. We all know that not everyone likes to play by the rules. And time and again, it has been proven that RAC stores all over the place, repeatedly lie, cheat, harass and steal from their customers as well as treat some of their own employees like dogs. Not to say that you or your store fall into that category because I do not know. I do know that you can't argue with the facts. Speaking of facts, nobody really believes that RAC settles out of court for millions countless times only because it would cost them more to fight. RAC has a bad reputation and for good reason. I have had several agreements with them for gaming systems and after being a customer for over 2 years, I finally got tired of their "clerrical errors" and excuses, which so happened to benefit RAC every time. I researched the rental purchase agreement laws for my state and found that RAC was violating "The Act" by charging me in excess of what the law allowed, lying about what "the club" covers, commiting fraud on one of my contracts and dragging their feet about anything I asked them to correct. And those are just a few of the numerous ways RAC has for taking advantage of unknowing consumers. You could read the agreement that you sign until you are blue in the face and it won't mean a thing if you don't know the law. I knew what price was listed on my contract and assumed that RAC was allowed to charge that much. Only later did I find out that RAC was only allowed to charge me 1.7 times more than the MSRP (for "electronic sets") for the "cash price" and 2.25 more than that as "the total of payments". If the item is used, RAC is supposed to give you credit for 1/3 (for "electronic sets") of any previous rental payments. I wonder why that wasn't in the contract? Maybe it is because the RTO industry created the laws meant to protect the consumer. It doesn't take a genius to see who benefits more from them. I think that RAC fulfills a need for many people, I just don't think they need to rip you off more than the law allows. And to all the well meaning employees that currently work for RAC, I just wish there were more than a handful of you.

Obviously, some of us are a bit more naive than others. That being said, I'm really not sure why Brent is getting rebuttals from people that have not worked in the same stores as he has and at the same time. He is merely stating his experience with RAC. You can't call him a liar because you don't know what happened to him unless you were there. Were you? If yes and you don't agree with his account of things then by all means, dispute it. If not, what point are you attempting to make? Being that Brent admits to being an ex-employee, I'm sure he is quite aware of all the policies you've mentioned. Just as I am now quite aware of the law that was mentioned with regards to rental purchase transactions. We all know that not everyone likes to play by the rules. And time and again, it has been proven that RAC stores all over the place, repeatedly lie, cheat, harass and steal from their customers as well as treat some of their own employees like dogs. Not to say that you or your store fall into that category because I do not know. I do know that you can't argue with the facts. Speaking of facts, nobody really believes that RAC settles out of court for millions countless times only because it would cost them more to fight. RAC has a bad reputation and for good reason. I have had several agreements with them for gaming systems and after being a customer for over 2 years, I finally got tired of their "clerrical errors" and excuses, which so happened to benefit RAC every time. I researched the rental purchase agreement laws for my state and found that RAC was violating "The Act" by charging me in excess of what the law allowed, lying about what "the club" covers, commiting fraud on one of my contracts and dragging their feet about anything I asked them to correct. And those are just a few of the numerous ways RAC has for taking advantage of unknowing consumers. You could read the agreement that you sign until you are blue in the face and it won't mean a thing if you don't know the law. I knew what price was listed on my contract and assumed that RAC was allowed to charge that much. Only later did I find out that RAC was only allowed to charge me 1.7 times more than the MSRP (for "electronic sets") for the "cash price" and 2.25 more than that as "the total of payments". If the item is used, RAC is supposed to give you credit for 1/3 (for "electronic sets") of any previous rental payments. I wonder why that wasn't in the contract? Maybe it is because the RTO industry created the laws meant to protect the consumer. It doesn't take a genius to see who benefits more from them. I think that RAC fulfills a need for many people, I just don't think they need to rip you off more than the law allows. And to all the well meaning employees that currently work for RAC, I just wish there were more than a handful of you.

Obviously, some of us are a bit more naive than others. That being said, I'm really not sure why Brent is getting rebuttals from people that have not worked in the same stores as he has and at the same time. He is merely stating his experience with RAC. You can't call him a liar because you don't know what happened to him unless you were there. Were you? If yes and you don't agree with his account of things then by all means, dispute it. If not, what point are you attempting to make? Being that Brent admits to being an ex-employee, I'm sure he is quite aware of all the policies you've mentioned. Just as I am now quite aware of the law that was mentioned with regards to rental purchase transactions. We all know that not everyone likes to play by the rules. And time and again, it has been proven that RAC stores all over the place, repeatedly lie, cheat, harass and steal from their customers as well as treat some of their own employees like dogs. Not to say that you or your store fall into that category because I do not know. I do know that you can't argue with the facts. Speaking of facts, nobody really believes that RAC settles out of court for millions countless times only because it would cost them more to fight. RAC has a bad reputation and for good reason. I have had several agreements with them for gaming systems and after being a customer for over 2 years, I finally got tired of their "clerrical errors" and excuses, which so happened to benefit RAC every time. I researched the rental purchase agreement laws for my state and found that RAC was violating "The Act" by charging me in excess of what the law allowed, lying about what "the club" covers, commiting fraud on one of my contracts and dragging their feet about anything I asked them to correct. And those are just a few of the numerous ways RAC has for taking advantage of unknowing consumers. You could read the agreement that you sign until you are blue in the face and it won't mean a thing if you don't know the law. I knew what price was listed on my contract and assumed that RAC was allowed to charge that much. Only later did I find out that RAC was only allowed to charge me 1.7 times more than the MSRP (for "electronic sets") for the "cash price" and 2.25 more than that as "the total of payments". If the item is used, RAC is supposed to give you credit for 1/3 (for "electronic sets") of any previous rental payments. I wonder why that wasn't in the contract? Maybe it is because the RTO industry created the laws meant to protect the consumer. It doesn't take a genius to see who benefits more from them. I think that RAC fulfills a need for many people, I just don't think they need to rip you off more than the law allows. And to all the well meaning employees that currently work for RAC, I just wish there were more than a handful of you.

Obviously, some of us are a bit more naive than others. That being said, I'm really not sure why Brent is getting rebuttals from people that have not worked in the same stores as he has and at the same time. He is merely stating his experience with RAC. You can't call him a liar because you don't know what happened to him unless you were there. Were you? If yes and you don't agree with his account of things then by all means, dispute it. If not, what point are you attempting to make? Being that Brent admits to being an ex-employee, I'm sure he is quite aware of all the policies you've mentioned. Just as I am now quite aware of the law that was mentioned with regards to rental purchase transactions. We all know that not everyone likes to play by the rules. And time and again, it has been proven that RAC stores all over the place, repeatedly lie, cheat, harass and steal from their customers as well as treat some of their own employees like dogs. Not to say that you or your store fall into that category because I do not know. I do know that you can't argue with the facts. Speaking of facts, nobody really believes that RAC settles out of court for millions countless times only because it would cost them more to fight. RAC has a bad reputation and for good reason. I have had several agreements with them for gaming systems and after being a customer for over 2 years, I finally got tired of their "clerrical errors" and excuses, which so happened to benefit RAC every time. I researched the rental purchase agreement laws for my state and found that RAC was violating "The Act" by charging me in excess of what the law allowed, lying about what "the club" covers, commiting fraud on one of my contracts and dragging their feet about anything I asked them to correct. And those are just a few of the numerous ways RAC has for taking advantage of unknowing consumers. You could read the agreement that you sign until you are blue in the face and it won't mean a thing if you don't know the law. I knew what price was listed on my contract and assumed that RAC was allowed to charge that much. Only later did I find out that RAC was only allowed to charge me 1.7 times more than the MSRP (for "electronic sets") for the "cash price" and 2.25 more than that as "the total of payments". If the item is used, RAC is supposed to give you credit for 1/3 (for "electronic sets") of any previous rental payments. I wonder why that wasn't in the contract? Maybe it is because the RTO industry created the laws meant to protect the consumer. It doesn't take a genius to see who benefits more from them. I think that RAC fulfills a need for many people, I just don't think they need to rip you off more than the law allows. And to all the well meaning employees that currently work for RAC, I just wish there were more than a handful of you.

Well well well, another former disgruntled employee, what a shock lol, maybe it was not the fact that you were going to report thigs maybe it was your job performance, i would love to see your numbers during your time with Rac I am sure they were not very good but then again thats neither here no there, I second division9's statements, what your not stating here is that the benifits plus and the ldw are optional and they state that right on the paper, hence the title on the paper right at the top.."OPTIONAL LIABILTY WAIVER" does not get any clearer then that, As far as not disclosing pricing?? that is absoultly absurd, not only is the pricing clearly stated on the rental agreement but it is clearly stated on the price tags around the store.The unemployment protection you speak of can be filed immediatly with proper documentation, i have two claims pending in my store right now. Working from 6am to 2 am, simply not true, employees are not permitted in the store before a certain time in the morning and in no way shape or form are they permitted in there till 2 am, as division9 stated senior managment would be notified by the alarm company, there would be no reason to be there at those times anyway so maybe if you were something was happening that should not have been, care to ellaborate???? Unlike division9, I am a Store Manager and I take pride in what we do at Rac. You say we rip people off well lets just see. I have a family member who works at Best Buy, and we did some comparison, standard 18 cube ref through RAC if you take full term would end up costing in the round about area of 1500.00, same ref on a best buy credit card buy the time you pay there monthly rolling intrest, about 2200.00 full term, so you say we overcharge?? hmmmm maybe do your homework before you say that, oh yeah not to mention best buy wont give you a loaner wont deliver it for free oh and btw if you dont make your payments they wont let you return it and then come back and pick up right were you left off. Next topic,,"LAWSUITS" any large company at some point or another faces either a lawsuit or some legal questions, I truly believe that most lawsuits nowadays are absurd, ie..all the tv commericials you see now a days if you took a certain medication or worked in a certain industry, come on to many frivolus lawsuits, Rac decides to settle these cases for cost effective measures, cheaper to settle then to fight..not speaking down on my company but i do wish we would fight some of these suits and make a point because I whole heartdly believe we would win most if not all of these frivoulus lawsuits.oh btw just in case you forgot rent to own is governed by each state that have specific rent to own laws that tell us what we can chaege and what we cant..so maybe instead of attacking RAC maybe you should find out what local politicians support us or are against us and vote for those people with your beliefs and maybe you can do thinsgs the american way through voting rather then just attacking us on a message board, but then again im sure voting is not a top priority for you, also next time you post about RAC why dont you include the good things we do for the customers rahter then just negative, RAC does alot of things we dont brag about because we dont do it for the recognition we do it for the right reasons, how about the annual big brothers big sisters fundraing efforts which RAC donates dollar for dollar whatever we raise in the stores, what about the fact that we contribute hundereds of thousands maybe millions not sure the exact figure to americas food bank and americast second harvest that go to help feed the needy, what about the thousands and thousands of dollars we donate to RAC ROOMS, were we pay to completly refurbish rooms at local boys and girls clubs of america with new furnitutre computers,tv's etc etc so those kids can have a nice place to go to instead of bieng out on the streets, so come off your high horse go find someone else to attack, we provde a service to people and do alot for our communities, in closing to all my fellow coworkers who read these posts, KEEP DOING WHAT YOU DO, YOU ARE THE BACKBONE OF OUR COMPANY AND DONT LET NEGATIVE POSTS LIKE THIS AFFECT YOU!!! RAC RESPECT!!!

Brentp: Lemmie see if I can at least correct a few of your statements here,
Benefits Plus is an optional coverage 3.18 per week with tax, it covers, unemployemnt coverage for up to 4 months or 1000 per agreemnt to both parties signed on agreement and no YOU do not have to wait untill you have been unemployed for 30 days to file a claim, you do however need to be unemployed for 30 days to collect on it and then its retroactive back to day 1. You can file the initial claim as soon as the customer has been laid off. Supportive documents are required and it clearly sstaes what is needed, entire paperwork consista of only 2 pages to be filled out. Additionally BP replaces an item if lost to due any of the covered occurances when the LDW is also in place, and the LDW relieves the customer of the obligation to payoff the remaining balance of the item their buying in case of a covered occurance, theft by nature must be covered with an actual p\olice report as a breakin , we are in the risk business meaning we deliver say a 2000 tv with just a few references and a couple of bucks down. As far as the incidents that occured at your store with your DM I can't comment on, however when you work for such a large company as RAC there are bound to be several bad apples out there, I do remeber hearing that all Management had to take the ETHICS training a while back, possibly the ones you worked for have no clue on what that actually means. The company does endorse an open door policy with numbers to contact if any irregularities are occuring, Theft of any type, sexual harrasment are not tolerated anywhere in this company and have no place in business. As far as the lawsuits you speak to I have no knowledge of anymore suits against RAC than say Aarons. RAC is the largest Rent to own company so by shear numbers maybe what you claim is true, but without specifics your claim holds no water. As fa as RAC disclosing all its fees, its simply not true!, in the rental agreement it discloses the payment, ldw, tax per week, semi monthly or monthly, it sates the cash price or often refered to the 90 day price and the cost of leased services. I t additionally states the late fee if the agreement is not renewed by the date due, and it clearley states the obligation of the company and the rights of our customers, did you actually read one of our agreements or take the time to explain the agreemtns to your customers? Why would anyone just blindly sign a document without understanding the sections of it, and oh BTW there is a section saying the customer can return the item and at a later date pick a similar item back up and not lose what they already paid in. You said they "screwed" you over and fired you, well its time to move on get over it and find another job, which it's going to happen on this site.
No im not a memeber of managment, just a grunt doing my job day in and day out, OH also working 6 am to say 2 am the next day can't happen, you can't enter the store before a certain time and you must exit the store by a set time or the alarm comoany will notify senior management that something is amiss, Ive never been ripped of for lunch or asked to work off the clock. Im not saying this company os perfect, but after working for several large companies proir it still seems the best game in town

Div9 Im assuming that the division you're in either as a store manager or district manager I was in Division 7 under Jeff white so maybe things are different as we all know so well that these Senior Vp's can pretty much do as they wish. Let me explain one reason why..Is it okay for senior vp's to work their employees past a certain amount of time without providing adequate break times? No. There have been on numerous occasions times where I have worked from as early as 6am until 1 to 2 am the next morning with only taking a 30 minute with no breaks in between. So yeah things can be different as with the stuff RAC offers programs like the benefits plus for example..Have you ever filed a benefits plus claim? Probably not, if a customer is laid off they have to wait until they receive their unemployment before we can even start a claim and then after that it takes benefits plus 30 days to look into the case before they decide to cut a check as to where when customers come in and sign up for this junk they are required to pay it right then and there. Now benefits plus is no insurance obviously as it says but alot of the store nation why say it or that its an extended warranty on the product good for one year after you pay off the item assuming they continue to make the weekly payment on it. I think not its a scam just like the OPTIONAL LIABILITY WAIVER. Now this one is totally and absolutely useless I was told by many of Rds and DMs that no customer leaves the store without this and when I was asked what it did no one could give me an answer. Its basically in case something happens..now you're paying for the optional liability waiver but if the item breaks rent a center uses their national product service to repair and or replace such items at no extra cost. Well if thats the case then why pay on the OLW?? Its just another cost with a hidden meaning. Rent A Center does not fully disclose all of their pricing I know this because YES of my 3 years at Rent A Center and my oppurtunity to run my own store. So I know what Im talking about if its discredidation that you want then i suggest you look more into who and what you're working for. Yeah the moneys great but the headache and stress and lies and constant crap taking we take from Dm's downtalking and belittling customers and employees its not right. Now if you really wanted to know I was screwed by Rent A Center and so what if it put food on my table but when I tried to do the right thing and expose the illegal activity that was going on at the store that I was working for and the theft, internal theft, cooking the books per say and sexual harassment I went to my store manager and told him what that I was going to bring to light everything I knew he was doing well he wound up never showing up back for work and I was fired for God only knows why and I worked in the state of California and you have to give a reason for termination but I had violated no laws and or company policies I received no verbal warnings and or written warnings about anything or any kind of conduct issues at this store. But I was brought into my incompetant newly promoted store managers office and I was terminated over the phone VERBATIM my friend. "I need you to pack up you desk and personal belongings and leave the property for the safety of my employees" Thats what I was told by my district manager but I had never had any kind of conduct issues whatsoever especially any kind of violence issues that would put me or my team mates at risk. So explain this to me Mr. Company Man. If im so wrong and Rent A Center is so great than why do they have more lawsuits against them than any other rent to own business in the world?? Why does rent a center have kickbacks for people and why do they pay out the most to upset consumers and are usually on the guilty end and awlays wish to settle out of court??? Because they KNOW they are wrong. But when you're rich and theres alot of money involved as we have seen throughout history anyone and anything can be bought its just a matter of finding the price and everyone has a price my friend.

Div9 Im assuming that the division you're in either as a store manager or district manager I was in Division 7 under Jeff white so maybe things are different as we all know so well that these Senior Vp's can pretty much do as they wish. Let me explain one reason why..Is it okay for senior vp's to work their employees past a certain amount of time without providing adequate break times? No. There have been on numerous occasions times where I have worked from as early as 6am until 1 to 2 am the next morning with only taking a 30 minute with no breaks in between. So yeah things can be different as with the stuff RAC offers programs like the benefits plus for example..Have you ever filed a benefits plus claim? Probably not, if a customer is laid off they have to wait until they receive their unemployment before we can even start a claim and then after that it takes benefits plus 30 days to look into the case before they decide to cut a check as to where when customers come in and sign up for this junk they are required to pay it right then and there. Now benefits plus is no insurance obviously as it says but alot of the store nation why say it or that its an extended warranty on the product good for one year after you pay off the item assuming they continue to make the weekly payment on it. I think not its a scam just like the OPTIONAL LIABILITY WAIVER. Now this one is totally and absolutely useless I was told by many of Rds and DMs that no customer leaves the store without this and when I was asked what it did no one could give me an answer. Its basically in case something happens..now you're paying for the optional liability waiver but if the item breaks rent a center uses their national product service to repair and or replace such items at no extra cost. Well if thats the case then why pay on the OLW?? Its just another cost with a hidden meaning. Rent A Center does not fully disclose all of their pricing I know this because YES of my 3 years at Rent A Center and my oppurtunity to run my own store. So I know what Im talking about if its discredidation that you want then i suggest you look more into who and what you're working for. Yeah the moneys great but the headache and stress and lies and constant crap taking we take from Dm's downtalking and belittling customers and employees its not right. Now if you really wanted to know I was screwed by Rent A Center and so what if it put food on my table but when I tried to do the right thing and expose the illegal activity that was going on at the store that I was working for and the theft, internal theft, cooking the books per say and sexual harassment I went to my store manager and told him what that I was going to bring to light everything I knew he was doing well he wound up never showing up back for work and I was fired for God only knows why and I worked in the state of California and you have to give a reason for termination but I had violated no laws and or company policies I received no verbal warnings and or written warnings about anything or any kind of conduct issues at this store. But I was brought into my incompetant newly promoted store managers office and I was terminated over the phone VERBATIM my friend. "I need you to pack up you desk and personal belongings and leave the property for the safety of my employees" Thats what I was told by my district manager but I had never had any kind of conduct issues whatsoever especially any kind of violence issues that would put me or my team mates at risk. So explain this to me Mr. Company Man. If im so wrong and Rent A Center is so great than why do they have more lawsuits against them than any other rent to own business in the world?? Why does rent a center have kickbacks for people and why do they pay out the most to upset consumers and are usually on the guilty end and awlays wish to settle out of court??? Because they KNOW they are wrong. But when you're rich and theres alot of money involved as we have seen throughout history anyone and anything can be bought its just a matter of finding the price and everyone has a price my friend.

Div9 Im assuming that the division you're in either as a store manager or district manager I was in Division 7 under Jeff white so maybe things are different as we all know so well that these Senior Vp's can pretty much do as they wish. Let me explain one reason why..Is it okay for senior vp's to work their employees past a certain amount of time without providing adequate break times? No. There have been on numerous occasions times where I have worked from as early as 6am until 1 to 2 am the next morning with only taking a 30 minute with no breaks in between. So yeah things can be different as with the stuff RAC offers programs like the benefits plus for example..Have you ever filed a benefits plus claim? Probably not, if a customer is laid off they have to wait until they receive their unemployment before we can even start a claim and then after that it takes benefits plus 30 days to look into the case before they decide to cut a check as to where when customers come in and sign up for this junk they are required to pay it right then and there. Now benefits plus is no insurance obviously as it says but alot of the store nation why say it or that its an extended warranty on the product good for one year after you pay off the item assuming they continue to make the weekly payment on it. I think not its a scam just like the OPTIONAL LIABILITY WAIVER. Now this one is totally and absolutely useless I was told by many of Rds and DMs that no customer leaves the store without this and when I was asked what it did no one could give me an answer. Its basically in case something happens..now you're paying for the optional liability waiver but if the item breaks rent a center uses their national product service to repair and or replace such items at no extra cost. Well if thats the case then why pay on the OLW?? Its just another cost with a hidden meaning. Rent A Center does not fully disclose all of their pricing I know this because YES of my 3 years at Rent A Center and my oppurtunity to run my own store. So I know what Im talking about if its discredidation that you want then i suggest you look more into who and what you're working for. Yeah the moneys great but the headache and stress and lies and constant crap taking we take from Dm's downtalking and belittling customers and employees its not right. Now if you really wanted to know I was screwed by Rent A Center and so what if it put food on my table but when I tried to do the right thing and expose the illegal activity that was going on at the store that I was working for and the theft, internal theft, cooking the books per say and sexual harassment I went to my store manager and told him what that I was going to bring to light everything I knew he was doing well he wound up never showing up back for work and I was fired for God only knows why and I worked in the state of California and you have to give a reason for termination but I had violated no laws and or company policies I received no verbal warnings and or written warnings about anything or any kind of conduct issues at this store. But I was brought into my incompetant newly promoted store managers office and I was terminated over the phone VERBATIM my friend. "I need you to pack up you desk and personal belongings and leave the property for the safety of my employees" Thats what I was told by my district manager but I had never had any kind of conduct issues whatsoever especially any kind of violence issues that would put me or my team mates at risk. So explain this to me Mr. Company Man. If im so wrong and Rent A Center is so great than why do they have more lawsuits against them than any other rent to own business in the world?? Why does rent a center have kickbacks for people and why do they pay out the most to upset consumers and are usually on the guilty end and awlays wish to settle out of court??? Because they KNOW they are wrong. But when you're rich and theres alot of money involved as we have seen throughout history anyone and anything can be bought its just a matter of finding the price and everyone has a price my friend.

Div9 Im assuming that the division you're in either as a store manager or district manager I was in Division 7 under Jeff white so maybe things are different as we all know so well that these Senior Vp's can pretty much do as they wish. Let me explain one reason why..Is it okay for senior vp's to work their employees past a certain amount of time without providing adequate break times? No. There have been on numerous occasions times where I have worked from as early as 6am until 1 to 2 am the next morning with only taking a 30 minute with no breaks in between. So yeah things can be different as with the stuff RAC offers programs like the benefits plus for example..Have you ever filed a benefits plus claim? Probably not, if a customer is laid off they have to wait until they receive their unemployment before we can even start a claim and then after that it takes benefits plus 30 days to look into the case before they decide to cut a check as to where when customers come in and sign up for this junk they are required to pay it right then and there. Now benefits plus is no insurance obviously as it says but alot of the store nation why say it or that its an extended warranty on the product good for one year after you pay off the item assuming they continue to make the weekly payment on it. I think not its a scam just like the OPTIONAL LIABILITY WAIVER. Now this one is totally and absolutely useless I was told by many of Rds and DMs that no customer leaves the store without this and when I was asked what it did no one could give me an answer. Its basically in case something happens..now you're paying for the optional liability waiver but if the item breaks rent a center uses their national product service to repair and or replace such items at no extra cost. Well if thats the case then why pay on the OLW?? Its just another cost with a hidden meaning. Rent A Center does not fully disclose all of their pricing I know this because YES of my 3 years at Rent A Center and my oppurtunity to run my own store. So I know what Im talking about if its discredidation that you want then i suggest you look more into who and what you're working for. Yeah the moneys great but the headache and stress and lies and constant crap taking we take from Dm's downtalking and belittling customers and employees its not right. Now if you really wanted to know I was screwed by Rent A Center and so what if it put food on my table but when I tried to do the right thing and expose the illegal activity that was going on at the store that I was working for and the theft, internal theft, cooking the books per say and sexual harassment I went to my store manager and told him what that I was going to bring to light everything I knew he was doing well he wound up never showing up back for work and I was fired for God only knows why and I worked in the state of California and you have to give a reason for termination but I had violated no laws and or company policies I received no verbal warnings and or written warnings about anything or any kind of conduct issues at this store. But I was brought into my incompetant newly promoted store managers office and I was terminated over the phone VERBATIM my friend. "I need you to pack up you desk and personal belongings and leave the property for the safety of my employees" Thats what I was told by my district manager but I had never had any kind of conduct issues whatsoever especially any kind of violence issues that would put me or my team mates at risk. So explain this to me Mr. Company Man. If im so wrong and Rent A Center is so great than why do they have more lawsuits against them than any other rent to own business in the world?? Why does rent a center have kickbacks for people and why do they pay out the most to upset consumers and are usually on the guilty end and awlays wish to settle out of court??? Because they KNOW they are wrong. But when you're rich and theres alot of money involved as we have seen throughout history anyone and anything can be bought its just a matter of finding the price and everyone has a price my friend.

Brentp you claim to be an ex-IO with 3 years tenure with inside information on RAC.
Lets set the record straight
1) This company put food on your table and a roof over your head and in todays economy paid you a good wage with career opportunities,
2) This company provides its customers with quality products without credit contrants with resonable weekly payments, washer and dryer for 17.99 a week can you really drive to a laundermat , put coins in the machine do a weeks worth of laundry for 17.99 a week?. Is our set anymore expensive than buying it from Sears with their credit program if in fact you can even get finaced at Sears?. Does Sears give a free loaner if their stuff breaks. no they send their customers to us to rent untill their service dept can fix it, usually a few weeks, not counting the leg work their customer has to do to secure a replacement.
3) Il give you the point were not the cheapest, but say you want to buy a 50,000 home Cash price 50,000, mortage price 130,000 or more see my point, not paying cash for any item is going to cost you more. Can you return the washer and dryer to sears 3 months later and walk away if you really can't afford the item? NO its yours if you fail to pay it , it's reported on your credit as a default.
4) Business practices you refer to so often, well brentp 95% of my customers pay their bills ontime and never have any issues we provide them items they need and wantand treat them with respect, if your refrigerator breaks down at 5 pm on a saturday we'll move heaven and earth to get em a new one by close of business same day, with a few bucks down sometimes for a great customer there will be nothing down. When we call those whom didin't pay on Sat for whatever reason we do it with one intent to get them committed to a day and time when they will be in, sometimes we need to assist our customers managing their money, our only goal is to get our customers to own the products they are buying.
5) We have numerous programs in place to assit our struggling customers that NO other company has,
IN summary, you must of worked in a store that forgot who we actually work for it's not PLANO ,its our customers svp's rd's dm's come and go but our weekly customers are consistant and BTW pay our salaries, so I say get off your soap box look inside before you start working for a different company maybe you can give that company 100% because it appears you didin't give RAC the same

9 years ago I picked up a 27" Toshiba TV for $50. It's still going strong. I have also purchase a Lay-Z-Boy living room set for $300, a coffe table and 2 end tables for a total of $10, a chest freezer for $35....the list goes on. All of these items were in excellent condition. But, like you, I wouldn't ever rent from them...that's too much money !!!!

I WILL HAVE NO PLACE TO BUY USED FURNITURE WHEN THE RENTERS TURN IT BACK AND I WILL HAVE TO GO TO AARON'S RENTALS WHICH DOESN'T HAVE QUITE AS GOOD A QUALITY AS RENT A CENTER....

YOU DO HAVE A POINT ONLY I DO NOT RENT FROM THESE PEOPLE -- I JUST BUY WHAT IS IN GOOD SHAPE FOR A GOOD PRICE AT THE MANAGER'S SPECIALS WHEN THE RENTERS TURN THE FURNITURE, LAMPS. ETC., BACK IN