Report: #934883

Complaint Review: Rent a Terstappen

  • Submitted: Thu, August 30, 2012
  • Updated: Thu, August 30, 2012
  • Reported By: Philip — Marlborough Massachusetts U.S.A.
  • Rent a Terstappen
    Theodor-Heuss-Str. 71-73, 47167 Duisburg Germany
    Flughafen Frankfurt, Terminal 2, Select State/Province
    United States of America

Rent a Terstappen Terstappen Overcharge: Very deceptive. 100% over cost estimate Flughafen Frankfurt, Terminal 2, Other

Show customers why they should trust your business over your competitors...

I traveled to Frankfurt Germany last week and rented a car from the local Dollar franchise. I got a good rate from, the popular web travel site. They are a booking agent for major airlines and car rental agencies. For a simple booking, its difficult to arrange personal service through HotWire, but as travel partners go, they are among the best. And so, I booked my rental online, fully recognizing that I might get stuck with a Frankfurt drug tax or perhaps in this case, a wiener-schnitzel tax. But I was woefully unprepared for what happened. I was socked with a very unique fee. One that doubled amount in the printed contract and confirmed by the travel agent!

         Dollar franchisee     Rent a Terstappen
         Desk clerk             Beatrice Lindholm-Dagci
         HotWire itinerary    4523744713
         Contract offer       $151. [continued below]....
.....87 *
         Customer charge    $315.38 ?!!

      * Revised from original offer of $182.24 for 6 days

You wont believe the pretense on which Rent a Terstappen doubled my rental contract cost. Even after 6,000 kilometers and 6 days since my return to America, I still cant believe the loony reason that the counter agent gave me (at first, with a straight face). More shocking, I sensed that she didnt believe it either. She whispered for me to visit Dollar's competitors a different rental counter, because, clearly, she gets a lot of push back from outraged customers.

I wont for it! I landed during Germanys busiest travel week. With a staggered school vacation schedule, all schools were on holiday last week. Five other rental companies offered to match the rate that I was promised (without the farcical add-on), but none of them had vehicles for rent anywhere near the airport. They were all fully booked no matter what I paid.

o  Does Dollar Rental know of the massive deception foisted on their clients by Rent a Terstappen? (the local Dollar franchisee at the Frankfurt airport).

o  Does Rent a Terstappen force desk clerks to pretend they dont see what agents at every other rental counter already knows? Beatrice Lindholm-Dagci sees the deception of which she is forced to participate. She must hoodwink customers and then blame the fiasco on HotWire and other referring agents.

o  Does Hertz know that the reporting chain at Dollar is either intentionally deceptive or egregiously deficient. I certainly aim to talk with Hertz if this is not settled by the end of this wee.

Oh yes! About reason for the doubling of my rental charge: Ms. Linholm-Dagci explained that I must use a Gold-branded MasterCard to complete the transaction, because she had no way of verifying insurance coverage for any other form of payment. I had with me a Platinum American Express, a Platinum Visa Card and a Business Premium MasterCard. All of them carried rental insurance. I offered her a $1500 deposit, which she processed!! I also offered proof of my insurance coverage through Liberty Mutual with a very clear stipulation of full vehicle replacement value, even when driving in a foreign country. I gave her the international phone number for Liberty Mutuals 24 hour claims service (Yes! I came prepared).

She didnt care. It had to be a Gold MasterCard. Not Premium, Not American Express Platinum, Not Chrome, Not Visa, Not the 7 other cards whose logos that they display at the counter. Only a Gold MasterCard.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 08/30/2012 01:12 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.