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Report: #281189

Complaint Review: Aaron's Rent To Own - Abingdon Virginia

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  • Reported By: Saltville Virginia
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  • Aaron's Rent To Own Cummings Street Abingdon, Virginia U.S.A.

Aaron's Rent To Own A Wonderful Warranty policy Abingdon Virginia

*Consumer Comment: No one gives loaners

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I bought a computer from Aaron's two years ago. Their warranty claims to cover any repairs up to 60 days after the payoff. Fortunately, my mishap (a fried motherboard) occurred before that time period. Unfortunately, I had to deal with people who had no souls. First, my computer would be gone for up to a month. I asked about a loaner while mine was being repaired. No go. They only supply one if you are currently renting. OK, no problem. I paid another $70 to rent just a tower while mine was being repaired.

Unfortunately for me I don't know much about computers. When I hooked my tower back up, I couldn't get on the internet. Thinking the problem was with my provider, I called tech services. I received patient, step by step instruction in locating the source of the problem. Come to find out, the repair place forgot to reinstall my network adaptor AND my graphics card.

I returned to Aaron's only to have insult added to injury. I was met with hostility. The manager thought I should be sympathetic to him because it cost him $300 to have my computer repaired. I quickly rebutted that I had more than 3 times that value invested in the computer and that his expense was part of his guaranty. He disagreed. He did offer to send it back to the repair place but duly noted that another $70 was required if I wanted to keep the one I had previously rented while mine was out. Not a chance!

Anyone considering Aaron's for anything, should seriously reconsider!

Kimberly
Saltville, Virginia
U.S.A.

This report was posted on Ripoff Report on 10/27/2007 12:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/aarons-rent-to-own/abingdon-virginia/aarons-rent-to-own-a-wonderful-warranty-policy-abingdon-virginia-281189. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

No one gives loaners

AUTHOR: Aaron - (U.S.A.)

POSTED: Thursday, December 25, 2008

While he may have been rude the situation itself was handled correctly. I suspect the rudeness was mutual. But people never admit to that. :|

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